Checking Browser Settings, and Basic System Requirements for QuestionPoint

Checking Browser Settings, and Basic System Requirements for QuestionPoint

This document covers basic IE settings and system requirements necessary for QuestionPoint. These settings and requirements apply to BOTH LIBRARIAN AND PATRON computers. Use this guide to:

• Check that your settings are correct, if you encounter problems using the software

• Confirm that your computer meets the basic system requirements

Check Your Firefox Settings

QP has not provided any official documentation for Firefox, so the following is based on our experience only.

Turn Off Popup Blocker(s), Turn on Java and Allow Cookies 1. In the Tools menu, choose Options.

2. Under Content, remove the check in the box for “Block pop-up windows”. (You may have other pop-up blockers running on your computer, such as those

included with the Google and Yahoo toolbars. Please disable those as well.

Look at the toolbar to find the “popups” button)

3. Under Content, Load images automatically, Enable Javascript and Enable Java should all be checked.

4. Under Privacy, check “Accept cookies from sites”. “Accept third party cookies” does not have to be checked.

5. Click OK to save changes.

Check Your IE Settings

QP has an online guide that includes screen shots of some of the following steps:

http://www.questionpoint.org/support/documentation/gettingstarted/chatsetup.pdf

Instructions for Internet Explorer 6

• For Internet Explorer 7 instructions, see page 3

If you are unable to find or access the following settings, you may need to login as an Administrator.

Adjust Basic Internet Settings 1. Open a new IE window.

2. Go to Tools > Internet Options > Settings (under “Temporary Internet Files”).

3. Make sure that “Check for newer versions of cached pages…on every visit to the page” is selected.

4. Ensure “Amount of disk space to use” is set to 1 MB. [Higher settings are fine.

However, if you notice slow performance, try reducing this back down to 1 MB.]

5. Click OK to return to the Internet Options dialog.

6. Click OK to close the Internet Options dialog.

Adjust Security Settings

1. In the Internet Options dialog, click on the “Security” tab.

2. Under “Select a Web Content Zone to specify its security settings”, click the globe icon marked “Internet”

3. Under “Security level for this zone”, set the slider to “Medium”.

4. Click on the Custom Level button.

5. Under “Allow status bar updated via script”, choose Enable.

6. Click OK to return to the Internet Options dialog.

Turn Off Popup Blocker(s) and Allow Cookies

6. In the Internet Options dialog, click on the “Privacy” tab.

7. Under “Pop-up Blocker”, remove the check in the box for “Turn on Pop-up Blocker”.

8. You may have other pop-up blockers running on your computer, such as those included with the Google and Yahoo toolbars. Please disable those as well.

(Look at the toolbar to find the “popups” button) 9. Click on the Advanced button.

10. Under Advanced Privacy Settings, check “Override automatic cookie handling”.

11. Check “Always allow session cookies”.

12. Click OK to return to the Internet Options dialog.

Adjust HTTP settings

1. In the Internet Options dialog, click on the “Advanced” tab.

2. Under Settings, scroll down until you see “Reuse windows for launching shortcuts” and uncheck that option.

3. Continue to scroll down until you see your options for HTTP 1.1 Settings.

4. If you use a proxy server between your workstation and the internet, select

“Use HTTP 1.1 through proxy connections”, otherwise select “Use HTTP 1.1”.

Do not select both options.

5. Click OK to close the Internet Options dialog.

If you wish to co-browse, do the following:

Make sure Java Sun or Microsoft Virtual Machine is Installed

You must have either Java Sun or Microsoft Virtual Machine loaded on your computer.

Java Sun is preferred.

To download Java Sun:

1. Log in to QuestionPoint.

2. Download Java Sun from the “Download” section on the right side of the “My QuestionPoint” page.

Adjust Java Sun or Microsoft Virtual Machine Settings For Java Sun:

1. Open a new IE window.

2. Go to Tools > Internet options > Advanced.

3. Scroll down to Java (Sun).

4. Make sure the box that says “Use JRE 1.5.0_06 for <applet> (requires restart) is checked. If necessary, restart your computer.

5. Restart IE.

If your computer also has Microsoft VM installed, make sure the three VM settings below are all UNCHECKED.

QuestionPoint reports that co-browsing now works with JRE 1.6.1 and 1.6.2, however, we have not tested it. Co-browsing is known to work with JRE 1.5.x and 1.4.x

For Microsoft Virtual Machine (only if you do not have Java Sun):

1. In IE, go to Tools > Internet Options > Advanced.

2. Scroll down to Microsoft VM.

3. Check that “Java console enabled (requires restart)” is not checked.

4. Check that “Java logging enabled” is checked.

5. Check that “JIT compiler for virtual machine…” is checked.

6. Restart IE.

Instructions for Internet Explorer 7

• For Internet Explorer 6 instructions, see page 1

If you are unable to find or access the following settings, you may need to login as an Administrator.

Adjust Basic Internet Settings 1. Open a new IE window.

2. Click on the Gear icon or go to Tools > Internet Options > Settings (under

“Browsing history”).

3. Make sure that “Check for newer versions of cached pages… every time I visit the webpage”.

4. Ensure “Amount of disk space to use” is set to 50 MB.

5. Click OK to return to the Internet Options dialog.

Adjust Security Settings

1. In the Internet Options dialog, click on the “Security” tab.

2. Make sure that the “Internet” Globe is highlighted.

3. Under “Security level for this zone”, set the slider to “Medium high”.

4. Click on the Custom Level button.

5. Under “Allow status bar updated via script”, choose Enable.

6. Click OK to return to the Internet Options dialog.

Turn Off Pop-Up Blocker(s) and Allow Cookies

1. In the Internet Options dialog, click on the “Privacy” tab.

2. Under “Pop-up Blocker”, remove the check in the box for “Turn on Pop-up Blocker”.

3. You may have other pop-up blockers running on your computer, such as those included with the Google and Yahoo toolbars. Please disable those as well.

(Look at the toolbar to find the “popups” button) 4. Click on the Advanced button.

5. Under Advanced Privacy Settings, check “Override automatic cookie handling”.

6. Check “Always allow session cookies”.

7. Click OK to return to the Internet Options dialog.

Adjust HTTP settings

1. In the Internet Options dialog, click on the “Advanced” tab.

2. Under Settings, scroll down until you see your options for HTTP 1.1 Settings.

3. If you use a proxy server between your workstation and the internet, select

“Use HTTP 1.1 through proxy connections”.

4. Else, select “Use HTTP 1.1”.

5. Do not select both options.

Adjust Tab settings

6. In the Internet Options dialog, click on the “General” tab.

7. In the Tabs section, click on the Settings button.

8. Look for the “Open Links From Other Programs In” section and choose “A new window.”

9. Click OK to return to the Internet Options dialog.

10. Click OK to close the Internet Options dialog.

If you wish to co-browse, do the following:

Make sure Java Sun is Installed

You must have Java Sun loaded on your computer. Microsoft Virtual Machine does not work with IE7 (and this software).

To download Java Sun:

1. Log in to QuestionPoint.

2. Download Java Sun from the “Download” section on the right side of the “My QuestionPoint” page.

Adjust Java Sun or Settings For Java Sun:

1. Open a new IE window.

2. Go to Tools > Internet options > Advanced.

3. Scroll down to Java (Sun).

4. Make sure the box that says “Use JRE 1.5.0_06 for <applet> (requires restart) is checked. If necessary, restart your computer.

5. Restart IE.

QuestionPoint reports that cobrowsing now works with JRE 1.6.1 and 1.6.2, however,

we have not tested it. Cobrowsing is known to work with JRE 1.5.x and 1.4.x

QuestionPoint System Requirements

For Chat Librarians:

o A web browser with JavaScript turned on: Microsoft Internet Explorer 6 or 7, Netscape 6 + Firefox 1.5+, Opera and Safari

o A high speed connection to the internet o Adobe Flash Player: Version 9

For Patrons:

o A web browser with JavaScript turned on: Microsoft Internet Explorer (6 or 7), Netscape, Firefox, Opera and Safari

o A connection to the internet (the faster the connection the better the experience)

For Chat Librarians to use co-browse:

o Microsoft Windows (2000 or XP) for IE6. Microsoft Windows (XP or Vista) for IE7 o A web browser with JavaScript enabled: Microsoft Internet Explorer 6 or

Microsoft Internet Explorer 7

o A high speed connection to the internet o Adobe Flash Player: Version 9

o A Java Virtual Machine such as the Sun Run Time Environment 1.4.X, 1.5.X and 1.6.0_02 or the Microsoft Virtual Machine

For a Patron to use full co-browse:

o Microsoft Windows (2000 or XP) for IE6. Microsoft Windows (XP or Vista) for IE7 o A web browser with JavaScript enabled: Microsoft Internet Explorer 6 or

Microsoft Internet Explorer 7

o A Java Virtual Machine such as the Sun Run Time Environment 1.4.X, 1.5.X and 1.6.0_02 or the Microsoft Virtual Machine

o A connection to the internet (the faster the connection the better the experience)