In today's shifting, global business climate, instantaneous communications with customers, partners and employees is required to promote ideas, boost productivity, expand market share and bolster profits. It is imperative that an organization's voice system reliably enable seam-less collaboration. 3Com is leading the way in providing businesses with cost-effective communications systems that require no sacrifice of features and functionality. To implement this no-compromise strategy, 3Com® VCX®Connect platforms deliver an enterprise-class, full-featured Voice over IP (VoIP) phone system, designed to meet the most rugged, collaborative work environments, while providing a rapid return on investment. Utilizing the industry's most resilient architecture within the small to medium enterprise market, the VCX Connect series offers highly available, high-performance telephony and desktop communi-cations. 3Com understands that no matter what an organization’s size, communication is the life blood of business operations.
KEY BENEFITS
IMPROVE USER PRODUCTIVITY
Increasing workers' productivity is paramount to driving down costs and improving overall operating efficiency. Organizations that use the instant messaging and e-mail capabilities of Lotus Sametime and Domino applications already have comprehensive solutions in place for presence, instant messaging and web conferencing. With VCX Connect IP telephony integration, information in a centralized database supports seamless communi-cations with colleagues and external contacts, allowing
employees to easily click on a contact within their Sametime environment to make calls or create conference calls. Furthermore, with 3Com-Lotus Sametime integration, the benefits of presence information are extended to telephony services, allowing authorized users to quickly assess whether the person they want to contact is available to participate in a phone conversation or is engaged in an active call.
EASILY MANAGE AND USE ADVANCED TELEPHONY CAPABILITIES
As organizations replace traditional phone systems, they need to ensure that the capabilities of their new system can be easily managed, learned and used. Though there are a variety of 3Com IP phone options, all models offer similar and familiar operation that requires little or no change in user behavior. Many features are available at the touch of a button, while other less-used features can be invoked through a simple menu system. The integrated voicemail system of a VCX Connect solution includes extensive help resources—first-time users can be coached through mailbox set-up and receive prompts about other system capabilities—and provides users with the option of listening and managing their voice mail from their desktops. Moreover, IT administrators can use the intuitive web-based VCX Connect interface to easily provision initial system parameters and users via a First Time Configuration Wizard, perform data back-ups and restores, as well as upgrade and roll-back software versions with a single click.
3COM VCX CONNECT
IP COMMUNICATIONS
PLATFORMS
The 3Com®
VCX®
Connect 100 and 200 platforms are shown here with 3Com IP phones, including the 3101, 3101SP, 3102 and 3103 models, as well as with the 3105 Attendant Console.
Small to medium enterprise unified
communications platforms designed to
deliver unprecedented service levels
BENEFIT FROM DIRECTORY INTEGRATION AND SYNCHRONIZATION
The centralized structure of a fully integrated solution enables use of a common directory, either via Lotus Domino or Microsoft Active Directory, simplifying administration and ensuring reliable connections based on the most current information—even in the case of frequently changing contact data. In addition, synchronization between Lotus Domino or Microsoft Active Directory and the VCX Connect IP telephony module, either during first time set-up or configured to run periodically, distributes central database changes throughout the organization and eases deployment of communications devices and maintenance of user information.
INTEGRATE COMMUNICATIONS
Built-in VCX Connect features and 3Com's commitment to non-proprietary call control standards—such as Session Initiation Protocol (SIP)—allow calls to be made using multimedia devices such as video phones or software applications. For instance, to enhance collaboration and increase productivity, the 3Com Desktop Communicator softphone offers a rich set of unified communications capabilities, including instant messaging, voice and video as well as optional Microsoft Outlook integration.
Unified messaging, also a standard feature of a VCX Connect system, offers voicemail/e-mail integration within the Lotus Domino or Microsoft Exchange environ-ment so that users can efficiently retrieve, review and respond to messages. Workers are able to access voicemail messages whenever they check their e-mail box, and receive faxes as e-mail attachments, unifying their messages into a single inbox. In addition, the VCX Connect system’s find me/follow me feature easily locates mobile workers so important calls are never missed or sent to voice mail.
SIMPLIFY CALL CENTER MANAGEMENT WITH VCX AUTOMATIC CALL DISTRIBUTION
For small- to mid-size call centers, the cost-effective, feature-rich, 3Com VCX Automatic Call Distribution (ACD) application streamlines communications. Ideally suited for sales, help desk, and customer support groups, VCX ACD applies business intelligence to inbound call traffic via five customizable, built-in
routing algorithms that queue and route calls to the most appropriate available agent. It allows supervisors to obtain real-time, up-to-the-minute vital statistics on call center performance—such as queued calls and abandoned calls—via the VCX Real Time Statistics desktop tool . Two “try and buy” agent licenses are packaged with each VCX Connect platform; additional licenses are easily available via key-code activation.
PAY AS YOU GROW
VCX Connect systems come with 25 3Com IP Business Phone, 3Com Unified IP Messaging Seat, and 3Com Desktop Communicator and 3Com Convergence Client Softphone licenses. They also include four analog/FXS device licenses. By simply purchasing additional licenses, organizations can increase the number of users up to the maximum supported by the system: VCX Connect 100 systems support up to 100 users and VCX Connect 200 systems support up to 250 users per server. Both platforms can support up to six servers, giving an organization the ability to grow to 600 users with the VCX Connect 100 system and to 1,500 users with the VCX Connect 200 system. Multiple systems function as a single system with one global directory, providing abbreviated dialing and centralized voice mail among sites. Furthermore, a full range of 3Com VoIP gateways enables expansion of PSTN connectivity in increments of as few as two additional analog or four BRI-ST ISDN channels, or to 24/30 additional channels if needed, using an additional T1/E1 interface.
ENSURE HIGH AVAILABILITY
A variety of VCX Connect systems offer enterprises alternatives for ensuring resiliency and rapid failover. To protect critical corporate communications, optional redundant power supplies and redundant disks (RAID) provide business continuity should a VCX Connect component fail. And both VCX Connect 100 and VCX Connect 200 platforms can be supplemented with a backup server to enable full telephony and application redundancy. The secondary server in this type of configuration can be located at a different site for full geographic redundancy. Since the servers continually communicate configuration changes with each other, should the worst happen, the secondary server can immediately and seamlessly manage all VCX system
services. Similarly, because 3Com phones and gateways are automatically configured with the information required to locate and use the backup server, highly available communications across the organization is assured.
SEAMLESS REMOTE CONNECTIVITY
The 3Com Desktop Communicator softphone helps remote and mobile workers stay connected. Designed with an intuitive interface, it allows users to easily view a colleague’s availability status in order to initiate instant messaging, click to call/audio conference or video conference sessions. Working in concert with the
VCX Connect system, the Desktop Communicator soft-phone provides the same advanced telephony features and control as 3Com desktop phones, including single-click access to voice mail message-waiting indication. And the full integration of the Desktop Communicator Outlook Edition softphone with the Microsoft environ-ment enables proficient address book synchronization, single-click phone calls directly from Outlook, direct storage and retrieval of call notes to Outlook Journal, instant chat messages using a user's personal MSN Messenger account and one-touch call recording to the user's PC.
KEY BENEFITS
(continued)
• Support for standard PBX features and advanced multimedia communications
• Optional secondary server for geographic redundancy
• Global directory that enables up to six platforms to function as a single system, allowing VCX Connect 100 platforms to support a total of 600 users and VCX Connect 200 platforms to support a total of 1,500 users
• Hotdesk and/or softphone functions for mobile or remote workers
• 25 3Com Business IP Phone, Unified IP Messaging Seat and 3Com Desktop Communicator and 3Com Convergence Client softphone licenses, as well as four Analog/FXS licenses included with each VCX Connect platform.
• Voice, video and instant messaging collaboration using a 3Com Desktop Communicator or 3Com Convergence Client softphone
• Optional application modules for conferencing, telecommuter mobility and presence
• Support for SIP-based endpoints and applications
• Access to a comprehensive set of legacy PBX features for use of retained analog phones
• Fax delivery to e-mail in either .tif or .pdf file format
• Single-line and multi-line phone support and bridged extensions for executives and administrators
• Smooth, incremental migration to IP communications using digital and analog gateways
• Multiple phone appearances to an extension
• Up to 30 sessions of ad hoc conferencing with a maximum of six parties per conference
• Option of multiple system login levels to support a division of system responsibilities
FEATURE HIGHLIGHTS
SYSTEM
SYSTEM
Ad hoc conferencing Centralized management
Centralized web-based administration Call detail records
Converged application architecture Emergency services
End-to-end SIP Signalling Global voice mail
Global directory IP telephony
IP unified messaging
Linux operating system with additional security SIP back-to-back user Agent
Standards-based connectivity System redundancy Web services SDK RESILIENCY Redundancy, IP telephony Redundancy, IP messaging
Redundancy, IP phones and media gateways
Redundancy, optional RAID for VCX Connect 100 and 200 platforms
Redundancy, optional Power Supply for VCX Connect 100 platform
ADMINISTRATION
Add VCX licenses
Administration access control Administration secure access
Audit trails and logging enhancements Command Line Interface
Component Versions
Configuration back-up and restore CPU, memory and I/O statistics First-time configuration First-time data import Importing data
Multiple administrators Multiple language support Online administrator help
Password support, administrator and system access Provisioning; bulk moves, adds, changes
Remove previous software versions Resetting a VCX server
Reset to defaults Root directory access Searches
Site configuration data
Software upgrades and rollbacks Switch software versions
System information
User data LDAP synchronization:
• Lotus Domino server running on IBM i
• Lotus Domino server running on Windows Server 2003 and 2008
• Microsoft Active Directory on Windows Server
2003 and 2008
• OpenLDAP on Linux
VCX service licensing View VCX licensing data Virtual numbers
QUALITY OF SERVICE
DSCP tagging Dynamic jitter buffer G.711 audio codec G.729ab audio codec Packet-loss rate
QoS: 802.1p Tagging (Prioritization) QoS: 802.1Q Tagging (VLAN) Wideband audio codec
SECURITY
Network security policies Operating system security Secure access
Security: Locking MAC addresses to switches User authentication methods
MANAGEMENT
Alarm notification
Audio performance reporting (local)
Auto discovery and management of IP devices Enterprise Management Suite support Operating system updates
SNMP v1 SNMP v3
System back-ups
REPORTING
Call detail records (reporting) Call detail records (structure)
IP TELEPHONY
CALLING
Anonymous call reject
Automatic Call Distribution (ACD) ACD groups (login/logout)
ACD groups (multisite) ACD groups (linear) ACD groups (circular) ACD groups (calling groups) ACD groups (least-call count) ACD groups (most idle agent) ACD groups (view ACD group status)
ACD groups (feature interactions) ACD groups (message-waiting indicator) ACD groups (malicious call trace)
ACD groups (real-time and historical reporting) ACD groups (call coverage)
Bridged line appearances Bridged line appearance (MWI) Bridged line appearance (shared hold) Busy lamp field
Call Conference (drop)
Call Conference (six-way calling) Call Conference (three-way calling) Call coverage
Call drop
Call duration display Call forward all Call forward busy Call forward no answer Call forward out-of-coverage Call forward programmable Call forward reminder Call forward remote
Call history (missed/answered/placed logs) Call hold
Call hold reminder Call logs display sort Call park (button mapping) Call park (fallback)
Call park/retrieve Call pick-up (directed) Call pick-up (group) Call restrictions (black list)
Call restrictions (blocking inbound) Call restrictions (blocking outbound) Call restrictions (call screening) Call restrictions (forward to trunk) Call restrictions (toll screening) Call restrictions (transfer to trunk) Call restrictions (white list)
Call return
Call transfer (attended)
Call transfer (fallback on transfer failure) Call transfer (unattended)
Call transfer (restrictions) Call waiting
Called ID (called party)
Caller ID (calling party number) Caller ID (calling party name) Caller ID (privacy)
Camp on busy (automatic call back) Class of Service override
Customer account and billing codes Delayed or no ringing
Directory (local user)
Directory (global user)
Distinctive ringing, ring patterns (different call types) Distinctive ringing, selective ringing (ident-a-call) Do not disturb
DTMF dialing Feature codes Feature access codes Forced account codes Forward to mail Hands-free support
Hotline (hot ring down circuits) Hunt groups
Hunt groups (call coverage) Hunt groups (calling group) Hunt groups (circular)
Hunt groups (feature interactions) Hunt groups (linear)
Hunt groups (login/logout)
Hunt groups (malicious call trace) Hunt groups (message-waiting indicator) Hunt groups (multisite)
Hunt groups (view hunt group status) Last-number redial
Malicious call trace
Message-waiting indication (MWI), audio Message-waiting indicator (MWI), visual Missed call indicator
Mobility (multisite hot desking) Mobility (single-region hot desking) Multiple system appearance Music on hold
Mute
Paging (analog external paging system) Paging (group), zone
Paging (phone-to-phone), send beep with calling number
Paging (SIP external paging system) Phone lock/unlock
Privacy (block silent monitor/barge-in) Privacy (calling number suppression) Serial calling (transfer with callback) Silent monitor/barge-in
Speed dial (personal) Speed dial (system)
Transfer to voice mail (direct) Voicemail access
Warmline (warm ring down circuits)
ADMINISTRATION
Automated daylight savings time setting Call admission control
Call coverage Class of Service Country-specific tones
Dial-plan enhancements
IP telephony and IP messaging user data synchronization
Phone profile Provisioning phones Remote logout Route plan wizard Telephone set graphics Templates
Time zones
Toll fraud prevention
Translations for source-based time of routing Type of Service
IP MESSAGING
ARCHITECTURAL
G.711 G.729
Global voice mail
Redundancy (intelligent mirroring)
MESSAGE
Message annotation Message append Message auto-delivery Message auto playback Message broadcast Message delete
Message delete retrieval Message delivery report
Message delivery to non-subscribers Message deposit
Message deposit treatment options Message folders
Message forward Message notification
Message notification Options Message priority
Message record options Message reply
Message retrieval Message review
Message review options
Message review playback controls Message save
Message schedule delivery Message send
Message send treatment options
GREETING
Default system greeting Personal busy greeting
Personal extended absence greeting
Personal normal greeting Personal scheduled greetings
DISTRIBUTION LIST
Administrator distribution lists Personal distribution lists System distribution lists
DIRECTORY
Directory search
Directory search (dial-by-name)
USER PRODUCTIVITY Auto attendants Bulletin board Call back Call monitor Family mailbox
Force password change
Listen to and manage voicemail messages from web user interface
Mailbox alias Mailbox auto login Mailbox full alert Mailbox login
Mailboxes for announcements Mailboxes for forms (Q&A) Mailboxes for information Mailboxes for surveys
Mailboxes for system bulletins/broadcasts Message-waiting indicator
Music-on-hold Online help
Personal address book Personal auto-attendant Privacy
Prompt by-pass
Set-up assistant tutorial Shortcut keys
Text-to-speech
User password change User provisioning through TUI User provisioning through web Virtual calling card
Zero out
FIND ME/FOLLOW ME
Find me/follow me
Find me/follow me call intercept
FAX MAIL
Fax auto-delivery to e-mail Fax auto-delivery to fax machine Fax delivery to fax machine
Fax message deposit Fax message retrieval Never-busy fax
E-MAIL INTEGRATION
E-mail integration E-mail auto delivery
Fax attachment in e-mail (.tif and .pdf formats) Unified inbox for Domino on Windows
Voicemail POP3/IMAP4 client integration E-mail synchronization
ADMINISTRATION
Administration of all parameters via X-terminal interface Batch import
Class of Service administration Company/division administration Export mailbox/COS Import mailbox/COS Mailbox administration Mailbox on-the-fly Mailbox un-login Multiple administrators Multiple language support Multiple permission levels Pager templates
Send-user groups
Support for multi-language voice mail Telephone user interface (3Com) Telephone user interface (traditional) Time zones
Upload audio files via web interface Voicemail CODEC conversion VPIM support MANAGEMENT System alarms System back-up System restoration System status REPORTING Call detail records Reports
FEATURES LIST
(continued)
Please note: not all features are supported on third-party phones.
VCX CONNECT 100 PLATFORM
Communications server supporting up to 100 users per server with IP telephony and unified messaging software
Integrated auto-attendant (AA) software; up to 12 simultaneous AA, music-on-hold or voicemail ports supported
Modular chassis with server, four (4) FXO analog ports and four (4) FXS analog ports as standard
Options for up to four (4) additional line cards: four-port FXO card; four-port FXS card; four-port BRI card; and T1/E1 cards (one- or two-span with a maximum of two T1 or E1 two-spans per chassis)
Redundancy options: • Power supply • RAID disk
• Secondary server (redundant power supply and RAID disk are also options for the secondary server)
Dimensions (length, width, height): 14 x 19 x 1.75 in; 35.6 x 48.3 x 4.5 cm Weight: 7.26 kg
Power: 120-240 VAC/140W
VCX CONNECT 200 PLATFORM
Communications server supporting up to 250 users per server with IP telephony and unified messaging software
Integrated auto-attendant (AA) software; up to 60 simultaneous AA, music-on-hold or voicemail ports supported
Redundancy options: • RAID disk
• Secondary server (with option of redundant RAID disk on this server) Gateway options: VCX FXS/FXO analog and T1/E1 models
Dimensions (length, width, height): 22 x 19 x 1.75 in; 56 x 48.3 x 4.5 cm Weight: 17.25 kg
Power: 120-240 VAC/350W
UNIFIED MESSAGING SYSTEM
Protocols: IMAP4, POP3, SMTP and VPIM Codec support: Either G.711 or G.729
SUPPORTED HARDWARE/SOFTWARE
3Com 3101, 3101SP, 3102 and 3103 IP Phones and 3Com 3105 Attendant Console, 3Com Desktop Communicator, 3Com Desktop Communicator Outlook Edition and Convergence Client softphones (support presence, instant messaging, voice, video conferencing, advanced Microsoft Outlook integration including Microsoft Outlook Journal, call recording and MSN Messenger)
3Com IP Conferencing Module 3Com Presence Module 3Com IP Telecommuting Module
CDR reporting software (Windows XP-based)
LANGUAGE SUPPORT
Chinese (Mandarin), Dutch, English (Austratlian, UK and US), French (Canadian and Parisian), German, Italian, Korean, Portuguese (Brazilian), Russian and Spanish (Castilian and LAT)
ORDERING INFORMATION
PRODUCT DESCRIPTION 3COM SKU
APPLICATION PLATFORMS
VCX Connect 100 3CRC100B
VCX Connect 100 optional redundant secondary server 3CRC101B
VCX Connect 200 3CRC200B
VCX Connect 200 optional redundant secondary server 3CRC201B
OPTIONAL COMPONENTS
VCX Connect 100 four (4) port FXS add-on module 3CRVG52002-07 VCX Connect 100 four (4) port FXO add-on module 3CRVG52001-07 VCX Connect 100 four (4) port BRI add-on module 3CRVG52003-07 VCX Connect 100 one (1) span T1/E1 add-on module 3CRVG71226-07 VCX Connect 100 two (2) span T1/E1 add-on module 3CRVG71227-07 VCX Connect 100 redundant hard disk RAID1 (80 GB) 3C0VG60006-06 VCX Connect 100 redundant power supply module 3C0VG60005-06 VCX Connect 200 redundant hard disk RAID1 (250 GB) 3C0VH701996C
SOFTWARE LICENSES VCX Business IP Phone 3CVBSPL VCX Basic IP Phone 3CVBPL VCX Third-Party IP Phone 3CVTPL VCX 50 Business IP Phone 3CBVBSPL50 VCX 50 Basic IP Phone 3CBVBPL50 VCX 250 Business IP Phone 3CBVBSPL250 VCX 250 Basic IP Phone 3CBVBPL250 VCX 1,000 Business IP Phone 3CBVBSPL1000 VCX 1,000 Basic IP Phone 3CBVBPL1000
VCX Analog FXS Phone 3CVAPL
VCX Convergence Client Softphone 3CVSCCL VCX Desktop Communicator Softphone 3CVSDCL VCX Desktop Communicator Outlook Edition Softphone 3CVSDCOEL VCX Desktop Communicator to Outlook Edition Softphone Upgrade 3CVSDCUPGL VCX 50 Desktop Communicator Softphone 3CBVSDCL50 VCX 50 Desktop Communicator Outlook Edition Softphone 3CBVSDCOEL50 VCX 250 Desktop Communicator Softphone 3CBVSDCL250 VCX 250 Desktop Communicator Outlook Edition Softphone 3CBVSDCOEL250 VCX Unified IP Messaging Seat 3C0VS73100-05
VCX ACD Agent 3CVACDAL
VCX ACD 5 Agent 3CBVACDAL5
VCX ACD 10 Agent 3CBVACDAL10
3Com Corporation, Corporate Headquarters, 350 Campus Drive, Marlborough, MA 01752-3064 3Com is publicly traded on NASDAQ under the symbol COMS.
Copyright © 2009 3Com and the 3Com logo are in various countries worldwide registered trademarks of 3Com Corporation. All other company and product names may be trademarks of their respective companies. While every effort is made to ensure the information given is accurate, 3Com Corporation does not accept liability for any errors or mistakes which may arise. All specifications are subject to change without notice. 401052-004 08/09
