Progressive enterprises, operating either from a single campus or from a network of distributed sites and offices, recognize the need for scalable, resilient telephony solutions that can support the instant communication and collaboration requirements of their employees, customers and partners. 3Com®VCX®Enterprise IP
communications, featuring V7000 platforms designed for medium to large enterprises, dependably support the most varied, distributed collaborative work environ-ments through a wealth of deployment options. The modular, standards-based architecture of the VCX Enterprise solution is agnostic to the underlying network infrastructure, enabling cost-effective installation and seamless central administration to ensure lasting investment protection and a rapid return on investment.
KEY BENEFITS
IMPROVE USER PRODUCTIVITY
Increasing workers' productivity is paramount to driving down costs and improving overall operating efficiency. Organizations that use the instant messaging and e-mail capabilities of Lotus Sametime and Domino applications already have comprehensive solutions in place for presence, instant messaging and web conferencing. VCX IP telephony integration allows employees to easily click on a contact within their Sametime environment to make calls or create conference calls. Information in a centralized database can be used to support seamless communications with colleagues and external contacts. Furthermore, with 3Com-Lotus Sametime integration, the benefits of presence information are extended to telephony services—authorized users can quickly assess
whether the person they want to contact is available to participate in a phone conversation or is engaged in an active call.
ENSURE REDUNDANCY TO THE CORE
From local survivable call control to real-time mirrored voice mail, the VCX Enterprise solution safeguards critical business operations by providing multiple layers of redun-dancy. VCX servers continually communicate and replicate configuration changes with each other. Thus in the event a network outage occurs, the responsible redundant server will immediately and seamlessly manage all VCX system services. Furthermore, every VCX end point is aware of its backup server making failover rapid with zero adminis-trator intervention to assure communications across the organization. Once the failure is corrected, the VCX system fully and automatically recovers to its default condition. Additonally, optional redundant disks (RAID) provide business continuity and data protection for even greater peace of mind.
EASILY USE AND MANAGE ADVANCED CAPABILITIES As organizations replace traditional phone systems, they need to ensure that the capabilities of their new system can be easily learned, used and managed. Though there are a variety of 3Com IP phone options, all models offer similar and familiar operation that requires little or no change in user behavior. Many features are available at the touch of a button, while other less-used features can be invoked through a simple menu system. The integrated voicemail system of a VCX Enterprise solution includes extensive help resources—first-time users can be
3COM VCX V7000
IP COMMUNICATIONS
PLATFORMS
The 3Com®
VCX®
V7005 platform is shown here with a range of 3Com IP phones.
Unified communications platforms
engineered to meet the most demanding
telephony needs of medium to large
enterprises
coached through mailbox set-up and receive prompts about other system capabilities—and provides users with the option of listening and managing their voice mail from their desktops. Additionally, an intuitive, centralized web-based VCX interface helps system administrators easily provision local or remote system parameters and features, as well as remotely configure, manage, diagnose and debug local/branch office issues.
BENEFIT FROM DIRECTORY INTEGRATION AND SYNCHRONIZATION
The centralized structure of a fully integrated solution enables use of a common directory, either via Lotus Domino or Microsoft Active Directory, simplifying adminis-tration and ensuring reliable connections based on the most current information—even in the case of frequently changing contact data.
In addition, synchronization between Lotus Domino or Microsoft Active Directory and the VCX Enterprise IP telephony platform, either during first time set-up or configured to run periodically, distributes central database changes throughout the organization and eases deploy-ment of communications devices and maintenance of user information.
INTEGRATE COMMUNICATIONS
Built-in features and 3Com's commitment to non-proprietary call control standards—such as Session Initiation Protocol (SIP)—allow calls to be made using multimedia devices such as video phones or software applications. For instance, to enhance collaboration and increase productivity, the 3Com Desktop Communicator softphone offers a rich set of unified communications capabilities, including instant messaging, voice and video, as well as optional Microsoft Outlook integration. Unified messaging, also a standard feature of a VCX Enterprise system, offers voicemail/e-mail integration within the Lotus Domino or Microsoft Exchange environ-ment so that users can efficiently retrieve, review and respond to messages. Workers are able to access voice-mail messages whenever they check their e-voice-mail box, and receive faxes as e-mail attachments, unifying messages into a single inbox. The find me/follow me feature of the system also easily locates mobile workers so important calls are never missed or sent to voice mail.
SIMPLIFY CALL CENTER MANAGEMENT WITH VCX AUTOMATIC CALL DISTRIBUTION
The cost-effective, feature-rich 3Com VCX Automatic Call Distribution (ACD) application streamlines communications for small- to mid-size call centers. Ideally suited for sales, help desk and customer support groups, VCX ACD soft-ware applies business intelligence to inbound call traffic via five customizable, built-in routing algorithms that queue and route calls to the most appropriate available agent. It allows supervisors to obtain real-time, up-to-the-minute vital statistics on call center performance— such as queued calls and abandoned calls—via the VCX Real Time Statistics desktop tool. Two “try and buy” agent licenses are packaged with each VCX V7000 platform; additional licenses are easily available via key-code activation.
SEAMLESS REMOTE CONNECTIVITY
The 3Com Desktop Communicator softphone helps remote and mobile workers stay connected. Designed with an intuitive interface, it allows users to easily view a colleague’s availability status in order to initiate instant messaging, click-to-call/audio conference or video conference sessions. Working in concert with the VCX Enterprise system, the Desktop Communicator softphone provides the same advanced telephony features and control as 3Com desktop phones, including a single-click access to voicemail message-waiting indication. Using the Outlook Edition of the Desktop Communicator softphone, users gain proficient address book synchronization, single-click phone calls directly from Outlook, direct storage and retrieval of call notes to Outlook Journal, instant chat messages using a user's personal MSN Messenger account and one-touch call recording to the user's PC.
• Support for standard PBX features and advanced multimedia communications
• Highly flexible, resilient architecture for end-to-end survivability
• Centralized, web-based administration of features and services
• Hotdesk and/or softphone functions for mobile or remote workers
• Scalable from a few hundred to thousands of users • Voice, video and instant messaging collaboration
using a 3Com Desktop Communicator or 3Com Convergence Client softphone
• Optional application modules for conferencing, telecommuter mobility and presence
• Support for SIP-based endpoints and applications • Access to a comprehensive set of legacy PBX features
for use of retained analog phones
• Fax delivery to e-mail in either .tif or .pdf file format • Single-line and multi-line phone support and bridged
extensions for executives and administrators
• Smooth, incremental migration to IP communications using digital and analog gateways
• Multiple phone appearances to an extension • Option of multiple system login levels to support a
division of system responsibilities
SYSTEM
SYSTEM
Ad hoc conferencing Centralized management
Centralized web-based administration Call detail records
Converged application architecture Emergency services
End-to-end SIP Signalling Global voice mail
Global directory IP telephony
IP unified messaging
Linux operating system with additional security SIP back-to-back user Agent
Standards-based connectivity System redundancy Web services SDK RESILIENCY Redundancy, IP telephony Redundancy, IP messaging
Redundancy, IP phones and media gateways
Redundancy, optional RAID for VCX Connect 100 and 200 platforms
Redundancy, optional Power Supply for VCX Connect 100 platform
ADMINISTRATION
Add VCX licenses
Administration access control Administration secure access
Audit trails and logging enhancements Command Line Interface
Component Versions
Configuration back-up and restore CPU, memory and I/O statistics First-time configuration First-time data import Importing data
Multiple administrators Multiple language support Online administrator help
Password support, administrator and system access Provisioning; bulk moves, adds, changes
Remove previous software versions Resetting a VCX server
Reset to defaults Root directory access Searches
Site configuration data
Software upgrades and rollbacks Switch software versions
System information
User data LDAP synchronization:
• Lotus Domino server running on IBM i
• Lotus Domino server running on Windows Server 2003 and 2008
• Microsoft Active Directory on Windows Server
2003 and 2008
• OpenLDAP on Linux
VCX service licensing View VCX licensing data Virtual numbers
QUALITY OF SERVICE
DSCP tagging Dynamic jitter buffer G.711 audio codec G.729ab audio codec Packet-loss rate
QoS: 802.1p Tagging (Prioritization) QoS: 802.1Q Tagging (VLAN) Wideband audio codec
SECURITY
Network security policies Operating system security Secure access
Security: Locking MAC addresses to switches User authentication methods
MANAGEMENT
Alarm notification
Audio performance reporting (local)
Auto discovery and management of IP devices Enterprise Management Suite support Operating system updates
SNMP v1 SNMP v3
System back-ups
REPORTING
Call detail records (reporting) Call detail records (structure)
IP TELEPHONY
CALLING
Anonymous call reject
Automatic Call Distribution (ACD) ACD groups (login/logout)
ACD groups (multisite) ACD groups (linear) ACD groups (circular) ACD groups (calling groups) ACD groups (least-call count) ACD groups (most idle agent) ACD groups (view ACD group status)
ACD groups (feature interactions) ACD groups (message-waiting indicator) ACD groups (malicious call trace)
ACD groups (real-time and historical reporting) ACD groups (call coverage)
Bridged line appearances Bridged line appearance (MWI) Bridged line appearance (shared hold) Busy lamp field
Call Conference (drop)
Call Conference (six-way calling) Call Conference (three-way calling) Call coverage
Call drop
Call duration display Call forward all Call forward busy Call forward no answer Call forward out-of-coverage Call forward programmable Call forward reminder Call forward remote
Call history (missed/answered/placed logs) Call hold
Call hold reminder Call logs display sort Call park (button mapping) Call park (fallback)
Call park/retrieve Call pick-up (directed) Call pick-up (group) Call restrictions (black list)
Call restrictions (blocking inbound) Call restrictions (blocking outbound) Call restrictions (call screening) Call restrictions (forward to trunk) Call restrictions (toll screening) Call restrictions (transfer to trunk) Call restrictions (white list)
Call return
Call transfer (attended)
Call transfer (fallback on transfer failure) Call transfer (unattended)
Call transfer (restrictions) Call waiting
Called ID (called party)
Caller ID (calling party number) Caller ID (calling party name) Caller ID (privacy)
Camp on busy (automatic call back) Class of Service override
Customer account and billing codes Delayed or no ringing
Directory (local user)
Directory (global user)
Distinctive ringing, ring patterns (different call types) Distinctive ringing, selective ringing (ident-a-call) Do not disturb
DTMF dialing Feature codes Feature access codes Forced account codes Forward to mail Hands-free support
Hotline (hot ring down circuits) Hunt groups
Hunt groups (call coverage) Hunt groups (calling group) Hunt groups (circular)
Hunt groups (feature interactions) Hunt groups (linear)
Hunt groups (login/logout)
Hunt groups (malicious call trace) Hunt groups (message-waiting indicator) Hunt groups (multisite)
Hunt groups (view hunt group status) Last-number redial
Malicious call trace
Message-waiting indication (MWI), audio Message-waiting indicator (MWI), visual Missed call indicator
Mobility (multisite hot desking) Mobility (single-region hot desking) Multiple system appearance Music on hold
Mute
Paging (analog external paging system) Paging (group), zone
Paging (phone-to-phone), send beep with calling number
Paging (SIP external paging system) Phone lock/unlock
Privacy (block silent monitor/barge-in) Privacy (calling number suppression) Serial calling (transfer with callback) Silent monitor/barge-in
Speed dial (personal) Speed dial (system)
Transfer to voice mail (direct) Voicemail access
Warmline (warm ring down circuits)
ADMINISTRATION
Automated daylight savings time setting Call admission control
Call coverage Class of Service Country-specific tones
Dial-plan enhancements
IP telephony and IP messaging user data synchronization
Phone profile Provisioning phones Remote logout Route plan wizard Telephone set graphics Templates
Time zones
Toll fraud prevention
Translations for source-based time of routing Type of Service
IP MESSAGING
ARCHITECTURAL
G.711 G.729
Global voice mail
Redundancy (intelligent mirroring)
MESSAGE
Message annotation Message append Message auto-delivery Message auto playback Message broadcast Message delete
Message delete retrieval Message delivery report
Message delivery to non-subscribers Message deposit
Message deposit treatment options Message folders
Message forward Message notification
Message notification Options Message priority
Message record options Message reply
Message retrieval Message review
Message review options
Message review playback controls Message save
Message schedule delivery Message send
Message send treatment options
GREETING
Default system greeting Personal busy greeting
Personal extended absence greeting
Personal normal greeting Personal scheduled greetings
DISTRIBUTION LIST
Administrator distribution lists Personal distribution lists System distribution lists
DIRECTORY
Directory search
Directory search (dial-by-name)
USER PRODUCTIVITY Auto attendants Bulletin board Call back Call monitor Family mailbox
Force password change
Listen to and manage voicemail messages from web user interface
Mailbox alias Mailbox auto login Mailbox full alert Mailbox login
Mailboxes for announcements Mailboxes for forms (Q&A) Mailboxes for information Mailboxes for surveys
Mailboxes for system bulletins/broadcasts Message-waiting indicator
Music-on-hold Online help
Personal address book Personal auto-attendant Privacy
Prompt by-pass
Set-up assistant tutorial Shortcut keys
Text-to-speech
User password change User provisioning through TUI User provisioning through web Virtual calling card
Zero out
FIND ME/FOLLOW ME
Find me/follow me
Find me/follow me call intercept
FAX MAIL
Fax auto-delivery to e-mail Fax auto-delivery to fax machine Fax delivery to fax machine
Fax message deposit Fax message retrieval Never-busy fax
E-MAIL INTEGRATION
E-mail integration E-mail auto delivery
Fax attachment in e-mail (.tif and .pdf formats) Unified inbox for Domino on Windows
Voicemail POP3/IMAP4 client integration E-mail synchronization
ADMINISTRATION
Administration of all parameters via X-terminal interface Batch import
Class of Service administration Company/division administration Export mailbox/COS Import mailbox/COS Mailbox administration Mailbox on-the-fly Mailbox un-login Multiple administrators Multiple language support Multiple permission levels Pager templates
Send-user groups
Support for multi-language voice mail Telephone user interface (3Com) Telephone user interface (traditional) Time zones
Upload audio files via web interface Voicemail CODEC conversion VPIM support MANAGEMENT System alarms System back-up System restoration System status REPORTING
Call detail records Reports
FEATURES LIST
(continued)
Please note: not all features are supported on third-party phones.
VCX V7005 PLATFORM
IBM 3250M2 X-Series server running security hardened Linux RAID Disk—optional
Dimensions (length, width, height): 22 x 17.32 x 1.75 in; 56 x 44 x 4.3 cm Weight: 17.25 kg
Power: 120-240 VAC
VCX V7205 PLATFORM
IBM 3650 X-Series server running security hardened Linux Redundant Power Supply—standard
RAID Disk—standard
Dimensions (length, width, height): 27.5 x 17.5 x 3.36 in; 69.8 x 44.3 x 8.5 cm Weight: 29.6 kg
Power: 120-240 VAC
UNIFIED MESSAGING SYSTEM
Protocols: IMAP4, POP3, SMTP and VPIM Codec support: Either G.711 or G.729
SUPPORTED HARDWARE/SOFTWARE
3Com 3101, 3101SP, 3102 and 3103 IP Phones and 3Com 3105 Attendant Console, 3Com Desktop Communicator, 3Com Desktop Communicator Outlook Edition and Convergence Client softphones (support presence, instant messaging, voice, video conferencing, advanced Microsoft Outlook integration including Microsoft Outlook Journal, call recording and MSN Messenger)
3Com IP Conferencing Module 3Com Presence Module 3Com IP Telecommuting Module
CDR reporting software (Windows XP-based)
LANGUAGE SUPPORT
Chinese (Mandarin), Dutch, English (Austratlian, UK and US), French (Canadian and Parisian), German, Italian, Korean, Portuguese (Brazilian), Russian and Spanish (Castilian and LAT)
ORDERING INFORMATION
PRODUCT DESCRIPTION 3COM SKU
APPLICATION PLATFORMS
VCX V7005 Series Server 3CRV7005A-09
VCX V7205 Series Server 3CRV7205A-09
OPTIONAL COMPONENTS
VCX 7205 redundant hard disk RAID1 (250 GB) 3C0VH701996C
SOFTWARE LICENSES
VCX IP Telephony and IP Messaging 9.0 Server License 3CVTM9SL
VCX IP Telephony/Call Processor 9.0 Server License 3CVTC9SL
VCX IP Messaging/GVMCS 9.0 Server License 3CVM9SL
VCX CDR 9.0 Server Licence 3CVC9SL
VCX Data (Authentication and Directory) 9.0 Server License 3CVD9SL
VCX Business IP Phone 3CVBSPL VCX Basic IP Phone 3CVBPL VCX Third-Party IP Phone 3CVTPL VCX 50 Business IP Phone 3CBVBSPL50 VCX 50 Basic IP Phone 3CBVBPL50 VCX 250 Business IP Phone 3CBVBSPL250 VCX 250 Basic IP Phone 3CBVBPL250 VCX 1,000 Business IP Phone 3CBVBSPL1000 VCX 1,000 Basic IP Phone 3CBVBPL1000
VCX Analog FXS Phone 3CVAPL
VCX Convergence Client Softphone 3CVSCCL
VCX Desktop Communicator Softphone 3CVSDCL
VCX Desktop Communicator Outlook Edition Softphone 3CVSDCOEL
VCX Desktop Communicator to Outlook Edition Softphone Upgrade 3CVSDCUPGL
VCX 50 Desktop Communicator Softphone 3CBVSDCL50
VCX 50 Desktop Communicator Outlook Edition Softphone 3CBVSDCOEL50
VCX 250 Desktop Communicator Softphone 3CBVSDCL250
VCX 250 Desktop Communicator Outlook Edition Softphone 3CBVSDCOEL250
VCX Unified IP Messaging Seat 3C0VS73100-05
VCX ACD Agent 3CVACDAL
VCX ACD 5 Agent 3CBVACDAL5
VCX ACD 10 Agent 3CBVACDAL10
3Com Corporation, Corporate Headquarters, 350 Campus Drive, Marlborough, MA 01752-3064 3Com is publicly traded on NASDAQ under the symbol COMS.
Copyright © 2009 3Com and the 3Com logo are in various countries worldwide registered trademarks of 3Com Corporation. All other company and product names may be trademarks of their respective companies. While every effort is made to ensure the information given is accurate, 3Com Corporation does not accept liability for any errors or mistakes which may arise. All specifications are subject to change without notice. 400846-003 09/09
