CURRICULUM VITAE. Summary

1

Mrs Roxann Dawson MCQI CQP

Summary

I am a highly motivated manager with experience within Construction Projects & London Underground (Rail) across a broad spectrum of disciplines encompassing the Communications, Fire Asset, Quality Assurance (QA), HSQE and Performance Planning. I have a proven track record of auditing, working with Quality Management Systems (QA) and delivery within all areas of the business. I am from an experience Asset & Contract Management arena with commercial appreciation and the ability to work under pressure to restrictive deadlines while ensuring safety and quality.

Key Achievements

 Led a £820m project in setting up and delivering a ISO 9001 QMS

 Successful delivery of managing a £9.3bn sport project in its QA delivery

 Supported the delivery of the PPP Rail contract – station and asset maintenance, renewal and upgrade

Speciality Skills

Contract Type Skills

PPP Projects Construction/Rail Projects

Design & Build Projects Refurbishment/Modernisation/Design & Build Project PFI Projects QMS/Awareness of H&S&E

NEC Contract Leadership in Quality/Lead Auditor ISO9001

Cost Re-imbursement Contract Partnering/Joint Venture/Client Board Level Experience Career Profile

April 2014 – Present Quality Manager in Project (QMiP) Siemens Rail Automation The Quality Manager in Projects (QMiP) acts as a catalyst for management system compliance and continuous improvement over all project phases by influencing actions for quality, the QMiP having the authority to intervene at any stage in the project in situations of non-conformance in proceedings, or detriment to project results. Key responsibilities include:-

 Analysing quality requirements at the bid phase to comply with the Business Management System and defining the requirements and resources for quality in the project in partnership with the Bid Team and proposed Project Manager,

 Supporting Project Managers in developing the management plans, objectives and targets for quality, that are aligned with client and contract specific needs, and that meet the requirements of the Business Management System.

 Ensuring the effective execution of management plans to achieve quality, through the quality gate process, and the active participation in readiness checks and quality gate reviews.

 Supporting Project Managers in ensuring quality control through the supply chain with focus on the supplier capability, qualification, assessment, and the selection processes, and the interface

relationships for quality, including partnerships and collaborative working arrangements.  Investigating and ensuring action to eliminate the cause of potential non-conformities to prevent

their occurrence and in all cases of non-conformity, the actions to eliminate the root cause and prevent a recurrence.

 Planning and coordinating continuous improvement actions for all phases of the project to share good practice, feedback experiences and drive best practice, typically through continuous improvement workshops, lessons learnt reviews, etc.

 Planning and conducting project specific internal and external supplier audits, etc. and ensuring implementation of required actions, including the follow-up of corrective actions to a conclusion.

 Managing professional feedback to and from the customer and acting as the internal voice of the customer on quality matters, including complaints, non-conformities, etc. to ensure satisfactory outcome.

 Reporting quality status, quality incidents and root-cause-analysis and participating in quality status reviews.

 Identifying qualification requirements and initiating training for project employees to ensure knowledge of quality methods to be applied, process awareness and enhancement of knowledge. August 2012 – March 2014 Quality Bid Project Manager THALES (Transportation Systems) Provide Quality Management deliverables to bids, represent quality at bid gate reviews, provide early project quality management support at pre-launch phases, completion of quality pre qualifications, ITT submissions and Thales presentations to customers, early mobilisation project activities and where required acting project Quality Assurance Manager.

March 2010 – August 2012 Senior Area Quality Lead (Infrastructure) Laing O’Rourke (HETCo T2A)

Main Responsibility is to develop an ISO 9001:2008 Quality Management System for BAA Heathrow Terminal 2A (£1.5bn) & lead a team of Quality professionals, project team & Suppliers to deliver this system, reporting directly to the Construction Director & the Client.

Key Responsibilities

 Report to Construction Director & meet requirement of the Senior Management Team  Project Manage & lead the project into achieving its delivery

 Coordinate a Quality team in delivery of the Clients Quality requirements

 Develop & maintain Quality Management System to meet the needs of the project  Develop & Establish necessary quality procedures, processes, templates, reports  Establish KPI reporting functions to report QA project performance

 As part of the Senior Management Team prepare periodic reports on performance  Raise the Quality project profile on the job as a core value

 Empower & drive the delivery of the quality objectives & targets  Monitor & assist Suppliers & Sub-contractor with Quality requirements

 Produce quality training materials & briefings to project, sub-contractor staff & Client  Provides Induction, presentations, workshops to bring Quality awareness to the project  Establish & run the monthly Quality Forum with the project team & all subcontractors  Review assurance processes required by the contract

 Assist with production & development of records package  Establish & manage Audit function

 Establish & manage audit schedule  Maintain client liaison & co-operation

 Provide Quality information & support to the project  Implement Quality improvements

 Ensure target for Quality Reporting KPI for Project Bonus Award Fee is achieved  Ensure all Quality records are established & maintained

 Assure all documents are managed through HETCo & BAA Document Management System September 2008 – March 2010 Quality Manager (Programme & Venues) Laing O’Rourke (CLM) I am contracted to CLM to work on the Olympic 2012 London Project (£9.3B). My main area of responsibility includes the management of the project audit programmes, covering both programme and project activities, including the supply chain. Programme and Performance Assurance being the main driver

3  Provide Assurance quality assistance and advised to the programme and the various project/s  Provide Quality Assurance of compliance to management and to our stakeholders to demonstrate

commitment to the programme and supply chain

 Assist and review the Programme Management System in line with our requirements and ISO Certification & specification

 Plan, manage & execute the Quality audit programme

 Present audit findings/reporting to Management and others as required

 Identify project/programme improvements and facilitate with quality related improvements  Identify and execute across the programme lessons learnt

 Assist co-ordinate revisions required to the quality management improvements resulting from audit findings

 Promote quality within the Programme/Projects

 Provide advise/consultancy to the projects on quality related aspects and supplier selection  Co-ordinate external audits when required

February 2007 – 2008 Auditor/Lead Auditor Tube Lines Ltd

I am contracted to Tube Lines a member of Public Private Partnership (PPP- £4.46B) to London Underground who was responsible for the upgrade and maintenance contract for the Jubilee, Northern and Piccadilly Lines. The role consist of conducting internal and external audits, as part of a risk based audit programme, in order to identify opportunities and drive through business improvement; identify areas of non-conformance that has the potential to adversely affect the business and advise on mitigation of any risk associated with the non-conformance; and communicate best practice both internally and externally.

 Has responsibility for implementing an audit programme and ensuring programme is achieved  Acts as an Escorting Officer on London Underground audits as required in schedule 5-12 of the PPP

Contract

 Facilitates the closure of Corrective Action Request (internal & external) & Business Improvements Actions, thereby realising business benefits of audit

 Manages all aspects of audit activities in line with Tube Lines audit procedures and work instructions

 Develop technical audit scopes with audit clients (including Asset Managers, Asset Engineers and the Principal Auditor)

 Conduct a range of audits, including internal and external, technical, health & safety and management systems audits

 Plan audit, report audit findings to audit clients through a detailed report & closing meeting  Report audit findings to the business & Executive Board

 Liaison direct with London Underground auditors to effect the efficient close out of non-conformances.

 Communicate best practice both internally and externally

 Coaches non Audit Management Team auditors on all aspects of auditing to improve performance  Acts as a role model for all non-Audit Management Team auditors reinforcing organisational vision

and values

 Mentor new auditors joins the Audit Management Team

 Working with other managers to use audit to drive through effective, efficient and economic changes to management systems, standards, tools and techniques

June 2002 – February 2007 Contract Manager (Communication & Fire) Tube Lines LTD (Rail) My current deliverables are planning and implementing the maintenance of Telecommunication assets to ensure they perform in a safe and reliable manner to meet business performance threshold, financial targets & corporate standards within the Communications asset area of the Stations Operations team.

 Managing operational and contractual maintenance issues within a £0.5 to 1m budget (maintenance and renewal work, where renewals include like for like replacements,

 Managing the Asset & Systems performance for all assets on the Piccadilly Line on a daily basis & making performance decisions as a result on behalf of the Stations Availability Manager

 Manage contractors to optimum performance and abatement levels to achieve business objectives and departmental targets.

 Managing direct and indirect reports consisting of administrators and contractors,

 Make reliable business decisions within the constraints of the legislation and engineering standards and health & safety system.

 Prepare and maintain asset condition & asset plans (both maintenance and renewal)

 Monitor performance & progress against asset plans optimising cost/benefits to ensure reliability at a cost effective outlay

 Manage contractor safe system of work within the railway environment  Manage planned and corrective maintenance on communication assets

 Undertake planned general inspections on contractors to ensure all documents meet the contract conditions.

January 2001 – June 2002 Service Performance Manager JNP Ltd

 Prioritising events to minimise the commercial and financial risks to Infraco JNP, Asset Maintain, through Service Performance management.

 Ensuring contractual performance targets for Service points and availability are met, through an engineered system of managing down the attribution of faults and incidents that lead to abatements and penalties by liaising and negotiating with internal staff, contractors and the client, LUL. May 2000 – Dec 2000 Planning Performance Administrator JNP Ltd

 Managing day-to-day reports and or staff of all asset areas with respect to JNP faults and Service Performance and contractual status to meet the business needs.

 Managing Faults Rectification and Facilities System in order to maximise performance and minimise LU Abatements and Service Points. To fall in line with the correct Cupid Coding according to the PPP contract.

January 2000 – April 2000 Support Manager PSD Group

At The PSD Group my role as a Support Assistant was heavily involved with the  Smooth running of the Marketing and HR Department.

 The workload, diary management, clients and candidates of 8 consultants in a very pressurised and busy environment.

 I had to be highly efficient, organised and show selective priority over tasks and most importantly be a team player.

January 1999 – December 1999 Secretary Anderson Associates

This was an ongoing temporary assignment where my duties correspond with handling Structural and HomeBuyer surveys fed through to the company via both banks and private buyers. This is a very fast past and very analytical environment where all tasks and surveys had to be done to tight deadlines. The role also includes all ad hoc duties in order to help the office run smoothly.

January 1998 – December 1998 Administrator/Sales Negotiator Gordon & Keenes

Worked in property sales. It was a very fast moving environment, and duties included meeting clients on a day to day basis, as well as matching them to the property in which they were looking to purchase. I was

5 also very much involved in the administration/secretarial duties of the office, including all the administration involved when a sale was closed.

Education and Qualifications

1996 - 1997

Newham Community College Oxbridge IT Diploma -

1994 – 1996 Sir George Monoux College 3 A-Levels Bs 1990 – 1994 Sarah Bonnell School 9 GCSE’s A-C Chartered Quality Institute Quality Diploma - Ongoing

The George Washington University Quality for Project Managers CSCS Certificate Construction Site Visitor Nov 2013

IOSH Managing Safely

IRCA Quality Management Systems Auditor/Lead Auditor (ISO 9001:2000) IOSH Project Manager Accreditation

IQA Internal Auditor accreditation

DER (Designated Employee Representative) Quench Manual (Health & Safety)

Support manager training – environmental Safety Induction Training

Track Accustomed

Fire Core Engineering & Watch person Access training

QUAF 54

Communication Equipment Awareness Technical Report Writing

Effective Communication skills Negotiation Skills

Computing skills: MS Office including Outlook, Word & Excel, PowerPoint.

Interests