WEBSITE MAINTENANCE & SUPPORT

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Consulting and Technical Services (CATS)

Task Order Request for Proposals (TORFP)

W

EBSITE

M

AINTENANCE

&

S

UPPORT

CATS

TORFP

PROJECT

NUMBER

T00P9200025

D

EPARTMENT OF

B

USINESS AND

E

CONOMIC

D

EVELOPMENT

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KEY INFORMATION SUMMARY SHEET

This Consulting and Technical Services (CATS) Task Order Request for Proposals (TORFP) is issued to obtain the services necessary to satisfy the requirements defined in Section 2 - Scope of Work. All CATS Master Contractors approved to perform work in the functional area under which this TORFP is released are invited to submit a Task Order (TO) Proposal to this TORFP. All Master Contractors must complete and submit a Master Contractor Feedback form via the CATS web site regardless of whether a TO Proposal is submitted or not. The form is accessible via, your CATS Master Contractor login screen and clicking on TORFP Feedback Response Form from the menu. In addition to the requirements of this TORFP, the Master Contractors are subject to all terms and conditions contained in the CATS RFP issued by the Maryland Department of Budget and Management (DBM), Office of Information Technology (OIT) and subsequent Master Contract Project Number 050R5800338, including any amendments. Note, as of July 1, 2008, the CATS Master Contract is administered by the Maryland Department of Information Technology (DoIT), under BPO Number 060B9800029.

TORFP Title: Website Maintenance & Support Functional Area:

FA2 – Web and Internet Systems

TORFP Issue Date: 09/29/2008

Closing Date and Time: 10/30/2008 at 2:00 PM

TORFP Issuing Agency: Maryland Department of Economic Business & Economic Development – Information & Technology Management Send Questions and Proposals to:

Debi Chronister [email protected]

TO Procurement Officer: Debi Chronister – [email protected] Office Phone Number: 410-767-2211

Office FAX Number: 410-767-2216 TO Manager:

Regina Tilery

Office Phone Number: 410-767-3391 Office FAX Number: 410-333-6860

TO Project Number: T00P9200025

TO Type: Time and Material

Period of Performance: 12 month (beginning on January 1, 2009 –December 31, 2009 +1 - 1year renewal option beginning on 1/1/10 and ending on 12/31/10).

MBE Goal: 30 percent

Small Business Reserve (SBR): Yes

Primary Place of Performance: Redwood Towers 217 East Redwood Street Baltimore, MD 21202 TO Pre-proposal Conference: Redwood Towers

217 East Redwood Street, 22nd Floor Conference Room Baltimore, MD 21202

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SECTION 1 - ADMINISTRATIVE INFORMATION

1.1. RESPONSIBILITY FOR TORFP AND TO AGREEMENT

The TO Procurement Officer has the primary responsibility for the management of the TORFP process, for the resolution of TO Agreement scope issues, and for authorizing any changes to the TO Agreement. See Section 2.8 for information on change orders.

The TO Manager has the primary responsibility for the management of the work performed under the TO Agreement; administration functions, including issuing written directions; ensuring compliance with the terms and conditions of the CATS Master Contract; and, in conjunction with the selected Master Contractor, achieving on budget/on time/on target (e.g., within scope) completion of the Scope of Work.

1.2. TO AGREEMENT

Based upon an evaluation of TO Proposal responses, a Master Contractor will be selected to conduct the work defined in Section 2 - Scope of Work. A specific TO Agreement, Attachment 3, will then be entered into between the State and the selected Master Contractor, which will bind the selected Master Contractor (TO Contractor) to the contents of its TO Proposal, including the price proposal.

1.3. TO PROPOSAL SUBMISSIONS

The TO Procurement Officer will not accept submissions after the stated date and exact time. The time will be local time as determined by The Department of Business and Economic Development’s e-mail system time stamp. The TO Proposal is to be submitted via e-mail as two attachments in MS Word format. The “subject” line in the e-mail submission shall state the TORFP #T00P9200025. The first file will be the TO Proposal technical response to this TORFP and titled, “CATS TORFP #T00P9200025 Technical”. The second file will be the financial response to this CATS TORFP and titled, “CATS TORFP #T00P9200025 Financial”. The proposal documents that must be submitted with a signature, Attachment 2 - MBE Forms D-1 and D-2 and Attachment 4 - Conflict of Interest and Disclosure Affidavit, must be submitted as .PDF files with signatures clearly visible.

1.4. ORAL PRESENTATIONS/INTERVIEWS

All Master Contractors and proposed staff will be required to make an oral presentation to State representatives. Significant representations made by a Master Contractor during the oral presentation shall be submitted in writing. All such representations will become part of the Master Contractor’s proposal and are binding, if the Contract is awarded. The Procurement Officer will notify Master Contractor of the time and place of oral presentations.

1.5. MINORITY BUSINESS ENTERPRISE (MBE)

A Master Contractor that responds to this TORFP shall complete, sign, and submit all required MBE documentation (Attachment 2 - Forms D-1 and D-2) at the time it submits its TO Proposal. Failure of the Master Contractor to complete, sign, and submit all required MBE documentation at the time it submits its TO Proposal will result in the State’s rejection of the Master Contractor’s TO Proposal.

1.6. CONFLICT OF INTEREST

The TO Contractor awarded the TO Agreement shall provide IT technical and/or consulting services for State agencies or component programs with those agencies, and must do so impartially and without any conflicts of interest. Each Master Contractor shall complete and include a Conflict of Interest Affidavit in the form included as Attachment 4 this TORFP with its TO Proposal. If the TO Procurement Officer makes a determination that facts or circumstances exist that give rise to or could in the future give rise to a conflict of interest within the meaning of COMAR 21.05.08.08A, the TO

Procurement Officer may reject a Master Contractor’s TO Proposal under COMAR 21.06.02.03B.

Master Contractors should be aware that the State Ethics Law, State Government Article, §15-508, might limit the selected Master Contractor's ability to participate in future related procurements, depending upon specific circumstances.

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1.7. NON-DISCLOSURE AGREEMENT

Certain system documentation may be available for potential Offerors to review at a reading room at 217 E. Redwood Street, Baltimore, Maryland. Offerors who review such documentation will be required to sign a Non-Disclosure Agreement (Offeror) in the form of Attachment 10. Please contact the TO Procurement Officer of this TORFP to schedule an appointment.

In addition, certain documentation may be required by the TO Contractor awarded the TO Agreement in order to fulfill the requirements of the TO Agreement. The TO Contractor, employees and agents who review such documents will be required to sign, including but not limited to, a Non-Disclosure Agreement (TO Contractor) in the form of Attachment 11.

1.8. LIMITATION OF LIABILITY CEILING

Pursuant to Section 28(C) of the CATS Master Contract, the limitation of liability per claim under this TORFP shall not exceed the total TO Agreement amount established.

1.9. ACRONYMS

The following is a listing of acronyms used throughout the document: DBED= Department of Business and Economic Development

TORFP= Task Order Request for Proposals TO= Task order

COTS= Customizable, Off-The-Shelf DGS= Dept. of General Services

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SECTION 2 - - SCOPE OF WORK

2.1. PURPOSE AND BACKGROUND AND OBJECTIVES

2.1.1. PURPOSE

The Department of Business & Economic Development (DBED) is issuing this Consulting and Technical Services (CATS) Task Order Request for Proposal (TORFP) to provide information to Master Contractors, in order to submit proposals to meet DBED’s requirements for expertise, labor, supervision, and materials for enterprise services.

Specifically, DBED seeks to obtain the services required for Internet/Intranet Web application maintenance and support as more fully described in this CATS TORFP

2.1.2. REQUESTING AGENCY BACKGROUND

DBED’s purpose and function are to stimulate private investment in the state, create and retain jobs, attract new businesses to Maryland, encourage the retention and expansion of existing companies, and provide enterprises in Maryland with workforce training and financial assistance through its various programs. The Department heralds the advantages of doing business in Maryland and promotes local products and services both at home and abroad to spur economic development, international trade, and tourism. The Department also supports the arts, television and film production, and sporting and other special events as part of its mission to market the state as an ideal location in which to live, work and play.

2.1.3. PROJECT BACKGROUND

The DBED ITM recognizes that with the advent of client-server and web-based systems, the end-user community expects 100% up-time and near instantaneous response time. It is incumbent upon the ITM to assist our internal customers to work as efficiently as possible. The ITM places high expectations upon our staff in terms of deploying well-engineered systems and providing expert resolution of problems. The growth of systems supported by ITM, coupled with the continued expectation that ITM staff will provide “first responder” services to network failures, is driving a need for additional network engineering resources.

2.2 PROFESSIONAL DEVELOPMENT

Networking technology and software products continuously change. The TO Contractor must ensure continuing education opportunities for the personnel provided. This education would be associated with the technologies currently utilized by DBED or anticipated to be implemented by DBED in the near future. With DBED prior approval, the time allocated to these continuing education activities for staff deployed to DBED on a full-time basis may be charged to this task order. Actual course costs are the responsibility of the TO Contractor.

2.3 TO CONTRACTOR PERSONNEL DUTIES AND RESPONSIBILITIES

At a minimum, the work to be accomplished by the TO Contractor personnel under this TORFP shall consist of the following:

The TO Manager will submit a project request (PR) form (see attachment #11) to the TO Contractor for work requested for all work types. The TO Contractor propose their recommended solution along with the estimated time for completion, suggested resources, resource rate, and estimated cost. For all Sub-tasks that will exceed twenty hours to complete, a project plan must be submitted along with the project request form. If proposal submitted in the PR is accepted and the work performed the estimate is a no charge to DBED. If however the PR is not execute DBED will be accountable for the hours beyond one hour.

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For purposes of estimating, assume that 2500 hours of work will be performed annually on this work type. The TO Contractor shall:

• Develop or assist in the development of Web sites or applications based on the DBED’s current MOSS standards.

i. Conduct Review Sessions

ii. Develop Web site/application appropriate to requirements iii. Review Web site/application with customer and document code Process:

1. TO Contractor shall attend/participate in a minimum of one (1) review session for each Web site/application enhancement, support issue, or an upgrade of the application. The attendees at the review session(s) will be a competent and responsible designee of the contractor and the DBED TO manager. Minutes from the review session(s), as a vehicle to verify, document, maintain and feedback the results of each session, shall be prepared and distributed by the Contractor to the meeting participants within three business days following the review session. Minutes shall be reviewed at the beginning of any subsequent review session to ensure accuracy.

2. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for developing the Web site/application enhancements. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and

responsible designee of the DBED TO manager.

3. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for solving the Web site/application support issue. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs, the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and

4. Upon Completion of the review sessions, TO contractor shall submit a design document detailing the TO contractors plan for upgrading to the latest version of the Web site/application application. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and

responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

5. The TO contractor will perform a transfer of any specialized knowledge required to maintain or update any of the developed enhancements, solved support issues or the upgraded Web

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code used to develop the application, and any written documentation that helps to maintain or update the Web site/application.

6. The TO Contractor shall finalize any code documentation, along with a signed acceptance form (see attachment #10) and submit to the TO Manager.

• Develop or assist in the development of ESRI GIS Web applications. i. Conduct Application Review Sessions

ii. Develop GIS Web application appropriate to requirements iii. Review GIS Web application with customer and document code Process:

1. TO Contractor shall attend/participate in a minimum of one (1) review session for each GIS Web application enhancement, support issue, or an upgrade of the application. The attendees at the review session(s) will be a competent and responsible designee of the contractor and the DBED TO manager. Minutes from the review session(s), as a vehicle to verify, document, maintain and feedback the results of each session, shall be prepared and distributed by the Contractor to the meeting participants within three business days following the review session. Minutes shall be reviewed at the beginning of any subsequent review session to ensure accuracy.

2. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for developing the GIS Web application enhancements. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

3. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for solving the GIS Web application enhancement support issue. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs, the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

4. Upon Completion of the review sessions, TO contractor shall submit a design document detailing the TO contractors plan for upgrading to the latest version of the GIS Web application. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

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5. The TO contractor will perform a transfer of any specialized knowledge required to maintain or update any of the developed enhancements, solved support issues or the upgraded GIS Web application to personnel nominated by DBED and provide documentation of the programming code used to develop the application, and any written documentation that helps to maintain or update the GIS Web application.

• Provide assistance as needed with DBED’s Intranet i. Conduct Review Sessions

ii. Develop Intranet appropriate to requirements

iii. Review Intranet Web pages with customer and document code Process:

1. TO Contractor shall attend/participate in a minimum of one (1) review session for each Intranet enhancement, support issue, or an upgrade of the application. The attendees at the review session(s) will be a competent and responsible designee of the contractor and the DBED TO manager. Minutes from the review session(s), as a vehicle to verify, document, maintain and feedback the results of each session, shall be prepared and distributed by the Contractor to the meeting participants within three business days following the review session. Minutes shall be reviewed at the beginning of any subsequent review session to ensure accuracy.

2. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for developing the Intranet enhancements. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

3. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for solving the Intranet enhancements support issue. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs, the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

4. Upon Completion of the review sessions, TO contractor shall submit a design document detailing the TO contractors plan for upgrading to the latest version of the Intranet. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets

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DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

5. The TO contractor will perform a transfer of any specialized knowledge required to maintain or update any of the developed Intranet enhancements, solved support issues or the upgraded Intranet to personnel nominated by DBED and provide documentation of the programming code used to develop the application, and any written documentation that helps to maintain or update the Intranet.

Work Type 2: Authentication using Active Directory

• Research, document, recommend and implement authentication procedures for MOSS Content Management System, IIS and current Operating System.

i. Research and Document programming and configuration related issues ii. Prepare Programming and Configuration Standard Documentation

iii. Prepare Design Document for the Implementation of configurations based on selected standard for Active Directory Authentication with DBED’s current environment.

iv. Implement configurations based on selected standard for Active Directory Authentication with DBED’s current environment.

Process:

1. TO Contractor shall attend/participate in a minimum of one (1) review session for each

authentication enhancement, support issue, or an upgrade of the application. The attendees at the review session(s) will be a competent and responsible designee of the contractor and the DBED TO manager. Minutes from the review session(s), as a vehicle to verify, document, maintain and feedback the results of each session, shall be prepared and distributed by the Contractor to the meeting participants within three business days following the review session. Minutes shall be reviewed at the beginning of any subsequent review session to ensure accuracy.

2. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for developing the authentication enhancements. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and

3. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for solving the authentication support issue. The proposed solution will be

developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs, the TO Contractor

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shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

4. Upon Completion of the review sessions, TO contractor shall submit a design document detailing the TO contractors plan for upgrading to the latest version of the authentication application. The

proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and

5. The TO contractor will perform a transfer of any specialized knowledge required to maintain or update any of the developed enhancements, solved support issues or the upgraded authentication to personnel nominated by DBED and provide documentation of the programming code used to develop the application, and any written documentation that helps to maintain or update the authentication. 6. The TO Contractor shall finalize any code documentation, along with a signed acceptance form (see

attachment #10) and submit to the TO Manager.

Work Type 3: Assist in MOSS Content Management Development

• Provide MOSS Site Architectural Planning and Design

i. Define and develop database and application server integration ii. Provide knowledge transfer of best practices

iii. Develop architecture documentation

iv. Work with customer staff to develop architecture documentation v. Assist in defining optimal Software configuration parameters.

vi. Assist in defining Software branching structures, user roles, and user permissions vii. Assist in defining and developing Software workflow and templating approach and

architecture

viii. Assist in defining database and application server integration

ix. Assist in defining deployment strategy and document Change Management Procedures x. Assist with Software Configuration

xi. Assist in developing Software workflows and templates xii. Assist with deployment scripts

xiii. Provide knowledge transfer and mentoring

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Process:

1. TO Contractor shall attend/participate in a minimum of one (1) review session for each MOSS Site

enhancement, support issue, or an upgrade of the application. The attendees at the review session(s) will be a competent and responsible designee of the contractor and the DBED TO manager. Minutes from the review session(s), as a vehicle to verify, document, maintain and feedback the results of each session, shall be prepared and distributed by the Contractor to the meeting participants within three business days following the review session. Minutes shall be reviewed at the beginning of any subsequent review session to ensure accuracy.

2. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for developing the MOSS Site enhancements. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and

3. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for solving the MOSS Site support issue. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review

sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs, the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

4. Upon Completion of the review sessions, TO contractor shall submit a design document detailing the TO contractors plan for upgrading to the latest version of MOSS Site application. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

5. The TO contractor will perform a transfer of any specialized knowledge required to maintain or update any of the developed enhancements, solved support issues or the upgraded MOSS Site to personnel nominated by DBED and provide documentation of the programming code used to develop the application, and any written documentation that helps to maintain or update the MOSS Site. 6. The TO Contractor shall finalize any code documentation, along with a signed acceptance form (see

attachment #10) and submit to the TO Manager.

• Provide MOSS Programming and Implementation

i. Assist with developing workflows and templates

ii. Assist with database and application server integration to the extent applicable iii. Assist with deployment scripts

Process:

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Programming and Implementation enhancement, support issue, or an upgrade of the application. The attendees at the review session(s) will be a competent and responsible designee of the contractor and the DBED TO manager. Minutes from the review session(s), as a vehicle to verify, document, maintain and feedback the results of each session, shall be prepared and distributed by the Contractor to the meeting participants within three business days following the review session. Minutes shall be reviewed at the beginning of any subsequent review session to ensure accuracy.

2. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for developing the MOSS Programming and Implementation enhancements. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and

3. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for solving the MOSS Programming and Implementation support issue. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and

responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs, the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

4. Upon Completion of the review sessions, TO contractor shall submit a design document detailing the TO contractors plan for upgrading to the latest version of the MOSS Programming and

Implementation application. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

5. The TO contractor will perform a transfer of any specialized knowledge required to maintain or update any of the developed enhancements, solved support issues or the MOSS Programming and Implementation to personnel nominated by DBED and provide documentation of the programming code used to develop the application, and any written documentation that helps to maintain or update the MOSS Programming and Implementation.

Work Type 4: Conduct Application security assessments and remediation

• Review various Custom Web Applications for potential security breaches.

i. Review application design and code to determine if there is a security module and determine access privilege set up

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iii. Determine if pages are accessible once logged out of the page iv. Ensure security roles are designed and coded properly

v. Ensure code can not be viewed from the front end of the application vi. Ensure session variables are used and not cookies

Process:

1. TO Contractor shall attend/participate in a minimum of one (1) review session for each Application security assessments enhancement, support issue, or an upgrade of the application. The attendees at the review session(s) will be a competent and responsible designee of the contractor and the DBED TO manager. Minutes from the review session(s), as a vehicle to verify, document, maintain and feedback the results of each session, shall be prepared and distributed by the Contractor to the meeting participants within three business days following the review session. Minutes shall be reviewed at the beginning of any subsequent review session to ensure accuracy.

2. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for developing the Application security assessments enhancements. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

3. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for solving the Application security assessments support issue. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs, the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

4. Upon Completion of the review sessions, TO contractor shall submit a design document detailing the TO contractors plan for upgrading to the latest version of the Application security assessments

application. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

5. The TO contractor will perform a transfer of any specialized knowledge required to maintain or update any of the developed enhancements, solved support issues or the upgraded Application security assessments to personnel nominated by DBED and provide documentation of the programming code used to develop the application, and any written documentation that helps to maintain or update the Application security assessments.

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• Provide recommendations for remediation.

The TO Contractor shall document recommended security remediation resulting from the application review. This document shall identify the potential risks for each security breach found if not

remediated.

• Implement approved recommended remediation.

The TO Contractor shall implement approved security remediation or oversee the implementation of the approved security remediation to the assigned application.

• Review various Custom DLL’s for potential security breaches.

i. Conduct code review to ensure no malicious code is being used ii. Ensure code transactions do not introduce security issues

The TO Contractor shall review the custom developed Web application DLL’s and code to determine if the state has any security risks as a result of implementing the application DLL’s. The TO Contractor shall determine if the application DLL was developed using best security coding practices.

Work Type 5: Research and Recommendations on new Web technology

• Provide recommendations and documented standards and develop configurations for IIS, Operating System, .Net and Java platforms

i. Conduct Review Sessions

ii. Research and Document programming and configuration related issues iii. Preparing Programming and Configuration Standard Documentation

TO Contractor shall attend a minimum of one (1) review session with DBED resources consisting of a TO Manager, Web Developer, Network Manager and several DBED programmers. Minutes from the review session(s), as a vehicle to verify, document, maintain and feed back the results of each session, shall be prepared and distributed by the TO Contractor to the review session participants within three business days following the review session. Minutes shall be reviewed at the beginning of any

subsequent review session to ensure accuracy. Scheduling the review session(s) will be completed by the TO Manager. A JAD Final Document/Report shall be generated following completion of all review sessions if more than one session is required.

The TO Contractor shall perform detailed analysis of the JAD information, research additional informational resources and document any programming and configuration related issues that may be associated with the development of Web applications used with IIS, OS, .NET and Java platforms. Once agreed upon, the TO Contractor shall prepare Programming and Configuration Standards based on IIS, OS, .Net and Java platforms that will be used for future DBED projects.

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i. Conduct JAD Sessions

ii. Prepare Requirements Definition Document

iii. Research and Document Programming related issues iv. Prepare Programming Standard Documentation

v. Prepare Design Document for the Implementation of SSL, PKI and Certificates vi. Implement SSL, PKI and Certificates

The TO Contractor shall attend a minimum of one (1) JAD Group with DBED resources consisting of a TO Manager, Web Developer, Network Manager and several DBED programmers. Minutes from the JAD session(s), as a vehicle to verify, document, maintain and feed back the results of each session, shall be prepared and distributed by the TO Contractor to the JAD participants within three business days following the JAD session. Minutes shall be reviewed at the beginning of any subsequent JAD session to ensure accuracy. Scheduling the JAD session(s) will be completed by the TO Manager. A JAD Final Document shall be generated following completion of all JAD sessions if more than one session is required.

The TO Contractor shall perform detailed analysis of the JAD information to translate into quantitative requirements. Requirements must be presented in terms understandable by the end users.

The TO Contractor shall identify and document any programming related issues that may be associated with the development of new applications or re-programming existing applications.

The TO Contractor shall also identify and document any additional configuration issues that may arise as a result of implementing the use of PKI and Certificates.

The TO Contractor shall prepare PKI and Certificate standards that will be used for future DBED projects.

The TO Contractor shall prepare a Design Document detailing how PKI and Certificates will be implemented on DBED projects and Web Site.

The TO Contractor shall assist in the implementation of PKI and Certificates. Work Type 6: Provide Web performance analysis and recommendations

• Analyze custom Web applications for optimal performance objectives and impacts to server configurations i. Review current Operating System and IIS Configuration to enhance and monitor server and

application performance

ii. Determine how and what should be analyzed for performance iii. Research and Implement stress testing software

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iv. Determine how to analyze stress test results

v. Provide recommendations for performance enhancements Process:

1. TO Contractor shall attend/participate in a minimum of one (1) review session for each Web

performance analysis enhancement, support issue, or an upgrade of the application. The attendees at the review session(s) will be a competent and responsible designee of the contractor and the DBED TO manager. Minutes from the review session(s), as a vehicle to verify, document, maintain and feedback the results of each session, shall be prepared and distributed by the Contractor to the meeting participants within three business days following the review session. Minutes shall be reviewed at the beginning of any subsequent review session to ensure accuracy.

2. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for developing the Web performance analysis enhancements. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her

competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

3. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for solving the Web performance analysis support issue. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs, the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and

4. Upon Completion of the review sessions, TO contractor shall submit a design document detailing the TO contractors plan for upgrading to the latest version of the Web performance analysis application. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

5. The TO contractor will perform a transfer of any specialized knowledge required to maintain or update any of the developed enhancements, solved support issues or the upgraded Web performance analysis to personnel nominated by DBED and provide documentation of the programming code used to develop the application, and any written documentation that helps to maintain or update the Web performance analysis.

Work Type 7: Section 508 Analysis and Remediation

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i. Conduct Section 508 Assessment and Analysis ii. Develop Remediation for non-compliant pages

iii. Conduct Reassessment/Validation of Remediated pages

iv. Keep abreast and document changes in Section 508 regulations or best practices.

v. Provide Knowledge Transfer and Training on new regulations, best practices and software upgrades

Section 508 refers to Title 29, U.S. Code, Section 794d, enacted as Section 508 of the Rehabilitation Act , as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998. It mandates that federal agencies and state agencies receiving federal funds design and implement information technology to provide access to government online information to persons with disabilities to an extent comparable to the access available to non-disabled persons.

As required by DBED, the TO Contractor shall assess newly developed web pages for compliance with Section 508 standards and guidelines based on the 16 point priority 1 check list. The TO Contractor shall then prepare a report on findings and recommendations for remediation. This report must include the following: violations identified by page and the Section 508 paragraph associated with each violation; the method used to assess the web pages; an estimated level of effort to remediate each page and the site as a whole; and a report outlining the remediation plan addressing the Section 508 16 point checklist.

As required by DBED, the TO Contractor shall remediate each page as required using RAMP version 1.1 or newer, and provide a report indicating all changed code as a result of the remediation effort associated with each point. As required by DBED, the TO Contractor shall reassess each remediated page to ensure that no issues have been overlooked or introduced through code changes; provide a report certifying each page as compliant based on the 16 point priority 1 checklist of the Section 508 standards and guidelines.

The TO Contractor shall keep abreast of the latest changes to the Section 508 regulations and best practices and maintain documentation of those changes. The TO Contractor shall provide knowledge transfer of the latest Section 508 regulations and best practices as well as the provide training on the subject as well as the use of the RAMP software tool upgrades.

Work Type 8: Webtrends: Enhancements, Maintenance, and Support

For purposes of estimating, assume that 100 hours of work will be performed annually on this work type. The TO contractor shall:

Process:

1. TO Contractor shall attend/participate in a minimum of one (1) review session for each Webtrends enhancement, support issue, or an upgrade of the application. The attendees at the review session(s) will be a competent and responsible designee of the contractor and the DBED TO manager. Minutes from the review session(s), as a vehicle to verify, document, maintain and feedback the results of each session, shall be prepared and distributed by the Contractor to the meeting participants within three business days following the review session. Minutes shall be reviewed at the beginning of any subsequent review session to ensure accuracy.

2. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for developing the Webtrends enhancements. The proposed solution will be

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developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

3. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for solving the Webtrends support issue. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets

DBED’s needs, the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

4. Upon Completion of the review sessions, TO contractor shall submit a design document detailing the TO contractors plan for upgrading to the latest version of the Webtrends application. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

5. The TO contractor will perform a transfer of any specialized knowledge required to maintain or update any of the developed enhancements, solved support issues or the upgraded Webtrends application to personnel nominated by DBED and provide documentation of the programming code used to develop the application, and any written documentation that helps to maintain or update Webtrends

Work Type 9: Extranet Development and Support

For purposes of estimating, assume that 50 hours of work will be performed annually on this work type. The TO contractor shall:

Process:

1. TO Contractor shall attend/participate in a minimum of one (1) review session for each Extranet

enhancement, support issue, or an upgrade of the application. The attendees at the review session(s) will be a competent and responsible designee of the contractor and the DBED TO manager. Minutes from the review session(s), as a vehicle to verify, document, maintain and feedback the results of each session, shall be prepared and distributed by the Contractor to the meeting participants within three business days following the review session. Minutes shall be reviewed at the beginning of any subsequent review session to ensure accuracy.

2. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for developing the Extranet enhancements. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review

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sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

3. Upon Completion of the review sessions, TO contractor shall submit a document detailing the TO contractors plan for solving the Extranet support issue. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review

sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs, the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

4. Upon Completion of the review sessions, TO contractor shall submit a design document detailing the TO contractors plan for upgrading to the latest version of the Extranet application. The proposed solution will be developed in an environment supplied by DBED. The DBED TO Manager and/or her competent and responsible designee shall test the solution to ensure that it meets DBED’s needs as defined in the review sessions. The DBED TO Manager and/or her competent and responsible designee shall direct the TO Contractor to make any necessary scope changes to the solution, if the implemented solution does not function as desired. Once the implemented solution meets DBED’s needs the TO Contractor shall migrate the solution to the production environment, with the consent of a competent and responsible designee of the DBED TO manager.

5. The TO contractor will perform a transfer of any specialized knowledge required to maintain or update any of the developed enhancements, solved support issues or the upgraded Extranet to

personnel nominated by DBED and provide documentation of the programming code used to develop the application, and any written documentation that helps to maintain or update the Extranet.

7. For all Sub-tasks that will exceed twenty hours to complete, a project plan must be submitted

2.4 PERFORMANCE EVALUATION AND STANDARDS

TO Contractor personnel will be evaluated by the TO Manager on a quarterly basis for each assignment performed during that period. The established performance evaluation and standards are included as Attachment 12.

2.5 MITIGATION PROCEDURES

Should an evaluation of any TO Contractor’s personnel indicate poor or non-performance, the TO Manager will follow the established mitigation process included as Exhibit B, prior to requesting that the TO Contractor provide a replacement employee.

2.6 WORK HOURS

(a) The TO Contractor’s personnel assigned to the DBED location will work an eight-hour day (hours to be approved by the TO Manager), Monday through Friday except for State holidays.

(b) The TO Contractor’s personnel working at the TO Contractor’s location will be available during normal DBED work hours for coordination of activities.

2.7 DELIVERABLES

(a) Personnel

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required in this TORFP within the timeframe required as specified by the TO Manager.

(b) Weekly Status Report

At the conclusion of each work week, the TO Contractor shall be responsible for compiling and submitting to the TO Manager a status report that summarizes the following:

• Meetings held: Date, purpose, attendees

• Documents developed: Meeting minutes and other project-related artifacts – indicate draft or final version.

• Work accomplished during the week, including resources assigned and hours expended.

• Planned work efforts for the next reporting period including resources assigned and hours proposed. • Issues identified

(c) Sub Task Project Request Form

TO Contractor will complete a Project Request form, submitted by TO Manager, before any work on a sub task will commence.

For each sub task the TO Contractor will:

For each written deliverable, draft and final, the TO Contractor shall submit to the TO Manager one hard copy and one electronic copy compatible with Microsoft Office 2000/2003, Microsoft Project 2000 and/or Visio 2000.

Drafts of all final deliverables are required at least two weeks in advance of when all final deliverables are due. Written deliverables defined as draft documents must demonstrate due diligence in meeting the scope and requirements of the associated final written deliverable. A draft written deliverable may contain limited structural errors such as poor grammar, misspellings or incorrect punctuation, but must:

A) Be presented in a format appropriate for the subject matter and depth of discussion. B) Be organized in a manner that presents a logical flow of the deliverable’s content.

C) Represent factual information reasonably expected to have been known at the time of submittal. D) Present information that is relevant to the Section of the deliverable being discussed.

E) Represent a significant level of completeness towards the associated final written deliverable that supports a concise final deliverable acceptance process.

(d) Sub Task Acceptance Form

TO Contractor will submit an Acceptance form for all completed sub task. The DBED TO Manager must accept and return the Acceptance form before any work on a sub task will be considered complete.

Upon completion of a deliverable, the TO Contractor shall document each deliverable in final form to the TO Manager for acceptance.

Upon receipt of a final deliverable, the TO Manager shall commence a review of the deliverable as required to validate the completeness and quality in meeting requirements. Upon completion of validation, the TO Manager shall issue to the TO Contractor notice of acceptance or rejection of the deliverables in written form. In the event of rejection, the TO

Contractor shall correct the identified deficiencies or non-conformities. Subsequent project tasks may not continue until deficiencies with a deliverable are rectified and accepted by the TO Manager or the TO Manager has specifically issued, in writing, a waiver for conditional continuance of project tasks. Once the State’s issues have been addressed and resolutions are accepted by the TO Manager, the TO Contractor will incorporate the resolutions into the deliverable and

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resubmit the deliverable for acceptance. Accepted deliverables shall be invoiced within 30 days in the applicable invoice format (Reference 2.5 Invoicing).

When presented for acceptance, a written deliverable defined as a final document must satisfy the scope and requirements of this TORFP for that deliverable. Final written deliverables shall not contain structural errors such as poor grammar, misspellings or incorrect punctuation, and must:

A) Be presented in a format appropriate for the subject matter and depth of discussion. B) Be organized in a manner that presents a logical flow of the deliverable’s content.

C) Represent factual information reasonably expected to have been known at the time of submittal. D) Present information that is relevant to the Section of the deliverable being discussed.

The State required deliverables are defined below. Within each task, the TO Contractor may suggest other subtasks or deliverables to improve the quality and success of the project.

2.8. REQUIRED PROJECT POLICIES, GUIDELINES AND METHODOLOGIES

The TO Contractor shall be required to comply with all applicable laws, regulations, policies, standards and guidelines affecting information technology projects, which may be created or changed periodically. The TO Contractor shall adhere to and remain abreast of current, new, and revised laws, regulations, policies, standards and guidelines affecting project execution. The following policies, guidelines and methodologies can be found at

http://doit.maryland.gov/policies/Pages/ContractPolicies.aspx under “Policies and Guidance.” These may include, but are not limited to:

• The State’s System Development Life Cycle (SDLC) methodology • The State Information Technology Security Policy and Standards • The State Information Technology Project Oversight

• The State of Maryland Enterprise Architecture

• The TO Contractor shall follow the project management methodologies that are consistent with the Project Management Institute’s Project Management Body of Knowledge Guide. TO Contractor’s staff and sub Contractors are to follow a consistent methodology for all TO activities.

2.9 TO CONTRACTOR PERSONNEL MINIMUM QUALIFICATIONS

The following minimum qualifications are mandatory. The Master Contractor’s proposed staff must document expertise in the following:

a. Depth of understanding of change control, configuration management, auditing rules and tools, security, internal controls and best practices for network infrastructures, network security, load balancing and redundancy. b. Detailed knowledge of the Windows 2003, SQL Server 2005, IIS server, and Visual Studio 2005 including the ability to troubleshoot server hardware or software problems.

c. Understanding of internetworking and measurement terminology and techniques including TCP/IP routing, proxy/firewall and security architectures.

d. Use of versioning control software (i.e. Microsoft Visual Source Safe)

e. SQL; Web Methodologies & Scripting – ASP, ASP.NET, HTML, XML, Java, JavaScript, and VBscript f. Detailed understanding of wireless and WiFi best practices and configuration.

g. knowledge of- Adobe Fireworks or Photoshop, FrontPage or Dreamweaver, InfoPath(forms). h. Proficiency with 508 analyses and remediation.

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i. Over two years experience with MOSS, including proficient use and understanding of Office Designer, Sharepoint Optimization, Navigation, and Masterpage usage.

j. GIS Development capabilities to include ArcXML, Microsoft .NET Framework and Java Platform.” k. Experience with creating websites using ArcGIS Server and ArcIMS.

l. Knowledge of Java ADF components and open APIs for REST

2.10 TO CONTRACTOR EXPERTISE REQUIRED

The TO Contractor shall be capable of furnishing all necessary services required to successfully complete all tasks and work requirements and produce high quality deliverables described herein. The Master Contractor shall demonstrate, in its proposal, that it possesses such expertise in-house or has fostered strategic alliances with other firms for providing such services.

. Individuals proposed for this TORFP must have a minimum of three years experience in all areas in which

they are proposed to perform work .

2.11 SUBSTITUTION OF PERSONNEL

The Master Contractor shall only propose staff available at the time of the TO Proposal and that satisfy the personnel qualifications specified in the Master Contract. In addition, the TO Contractor shall abide by the substitution of personnel requirements in the Master Contract, Section 2.11.8.

2.12 NON-PERFORMANCE OF PERSONNEL

In the event that DBED is dissatisfied with the TO Contractor’s personnel for not performing to the specified standards specified in Section 2.4, the TO Contractor personnel may be removed at the TO Manager’s discretion. Both parties will be in full communication as to the nature of the dissatisfaction and previous mitigation efforts included in Section 2.5. Replacement personnel must have qualifications equal to or greater than that of the non-performing person initially proposed and evaluated and accepted in the TO Agreement. The TO Manager will determine the amount of time the TO Contractor has to provide a replacement.

2.13 INVOICING

Invoices shall be submitted monthly. Invoices will reflect costs for hours worked indicated in the accompanying weekly status reports (Deliverable 2.7B). Upon verification and acceptance of the invoices by the TO Manager, payment will be made to the TO Contractor.

Invoice payments to the TO Contractor shall be governed by the terms and conditions defined in the CATS Master Contract. Invoices for payment shall contain the TO Contractor's Federal Employer Identification Number (FEIN), as well as the information described below, and must be submitted to the TO Manager for payment approval.

INVOICE

SUBMISSION

PROCEDURE

This procedure consists of the following requirements and steps:

A) The invoice shall identify DBED, labor category, associated TO Agreement number, date of invoice, period of performance covered by the invoice, and a TO Contractor point of contact with telephone number. B) The TO Contractor shall send the original of each invoice and supporting documentation (itemized billing

reference for employees, including detail of work hours) submitted for payment to The Department of Business and Economic Development at the following address:

WEBSITE MAINTENANCE & SUPPORT

Consulting and Technical Services (CATS)

Task Order Request for Proposals (TORFP)

W

EBSITE

M

AINTENANCE

&

S

UPPORT

CATS

TORFP

PROJECT

NUMBER

T00P9200025

D

EPARTMENT OF

B

USINESS AND

E

CONOMIC

D

EVELOPMENT

CONTENTS

KEY INFORMATION SUMMARY SHEET

FA2 – Web and Internet Systems

SECTION 1 - ADMINISTRATIVE INFORMATION

1.1.

RESPONSIBILITY FOR TORFP AND TO AGREEMENT

1.2.

TO AGREEMENT

1.3.

TO PROPOSAL SUBMISSIONS

1.4.

ORAL PRESENTATIONS/INTERVIEWS

1.5.

MINORITY BUSINESS ENTERPRISE (MBE)

1.6.

CONFLICT OF INTEREST

1.7.

NON-DISCLOSURE AGREEMENT

1.8.

LIMITATION OF LIABILITY CEILING

1.9.

ACRONYMS

SECTION 2 - - SCOPE OF WORK

2.1.

PURPOSE AND BACKGROUND AND OBJECTIVES

2.1.1.

PURPOSE

2.1.2.

REQUESTING AGENCY BACKGROUND

2.1.3.

PROJECT BACKGROUND

2.2 PROFESSIONAL DEVELOPMENT

2.3 TO CONTRACTOR PERSONNEL DUTIES AND RESPONSIBILITIES

2.4 PERFORMANCE EVALUATION AND STANDARDS

2.5 MITIGATION PROCEDURES

2.6 WORK HOURS

2.7 DELIVERABLES

2.8.

REQUIRED PROJECT POLICIES, GUIDELINES AND METHODOLOGIES

2.9 TO CONTRACTOR PERSONNEL MINIMUM QUALIFICATIONS

2.10 TO CONTRACTOR EXPERTISE REQUIRED

. Individuals proposed for this TORFP must have a minimum of three years experience in all areas in which

they are proposed to perform work .

2.11 SUBSTITUTION OF PERSONNEL

2.12 NON-PERFORMANCE OF PERSONNEL

2.13 INVOICING

INVOICE

SUBMISSION

PROCEDURE