Patching the Windows 2000 Server Operating System on S8100 Media Servers, IP600 Communications Servers, & DEFNITY ONE Communications Systems

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BDH; Reviewed: KHH 08/01/03

1 S8100 OS patching.doc

Patching the Windows 2000 Server Operating

System on S8100 Media Servers, IP600

Communications Servers, & DEFNITY ONE



Communications Systems

Abstract

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1. Introduction

This document applies to Media Servers running the Windows 2000 Server operating system only. The IP600 Internet Protocol Communications Servers and DEFINITY ONE Communications Systems running software release 10, and S8100 Media Servers running Communication Manager 1.2 or later use the Windows 2000 Server operating system. Henceforth, The IP600, DEFINITY ONE, and S8100 products are referred to collectively as Media Servers.

This document provides the steps required to obtain the MS03-026 Windows 2000 Server operating system patch directly from Microsoft and install it on the Media Server. However, the document can be used generically to apply other Microsoft operating system patches and upgrades. This document assumes the Media Server has Internet connectivity. If this is not the case, the Microsoft patch must be obtained from a separate system and FTP’ed onto the Media Server.

2. Cautions and Warnings

NOTE: Terminal Services is incompatible (does not work) with a Netscape browser. If IE 6.0 SP1 or greater, or Windows XP is running on the client used to perform the steps in this document, and the Media Server software release is earlier than Communication Manager 1.3 (i.e., release 10 or Communication Manager 1.2), Avaya Product Support must be contacted to apply Media Server software patch number 5368 prior to attempting to use Terminal Services.

NOTE: It is important to verify you are on the latest Windows 2000 Service Pack prior to

installation of any Microsoft Security patches. The steps specified in this document can also be used to upgrade the Windows 2000 Service Pack.

NOTE: When applying operating system patches always follow best practices, which

include saving translations, backing-up critical data, preparing a back out plan, and targeting least critical servers first. Application of operating system patches often requires a system reboot. Contact Avaya Product Support with any questions or problems.

3. Downloading Patches via Terminal Services

• Launch an IE browser from a system on your corporate Intranet • Enter the following in the “Address” bar of the browser:

o “Server IP Address/tsweb” where Server IP Address is the actual IP address of the Media Server (e.g., “135.9.49.213/tsweb” in the following examples

o “Server Name/tsweb” where Server Name is the domain name of the Media Server. The example in this document uses the IP address and not the domain name

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Figure 1: Terminal Services Web Connection

• Enter the Media Server IP address (e.g., 135.9.49.213) in the “Server:” box • Click the “Connect” button

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Figure 2: Log On Box

• Enter a User name and Password in the Log On box to access the Media Server desktop (Note: you must have a customer account on the system to access the desktop). • After logging on, the Media Server desktop will appear as shown in Figure 3: Media Server

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Figure 3: Media Server Desktop

• Double click on the Internet Explorer icon on the desktop. This launches IE on the Media Server desktop

• The browser must be configured with the appropriate proxy server settings to allow the Microsoft patch download page to be accessed

o This can be done on IE 6.0 by accessing “Tools->Internet Options…” from the toolbar. Then select the “Connections” tab. Then click on the “LAN Settings” button. Set the proxy configurations appropriately to allow connections outside your corporate Intranet

• Navigate to the appropriate patch download on the Microsoft support web pages using the Media Server browser. The patch used in this example is MS03-026.

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Figure 4: Microsoft MS03-026 Patch Download Page

• Click on the Download button

• Save the patch to the following folder on the Media Server: D:/LucentPub/ftproot/Patches

• When the patch is successfully downloaded close the IE browser on the Media Server

4. Installing the Patch via Terminal Services

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Figure 5: Media Server Desktop

• Double click on the “My Computer” icon • Navigate to “D:/LucentPub/ftproot/Patches”

NOTE: When applying operating system patches always follow best practices,

which include saving translations, backing-up critical data, preparing a back out plan, targeting least critical servers first, contact Avaya product support with any questions.

• Make sure the system is backed up and a back out strategy is in place (see note above)

• Double click on the patch executable (Windows2000-KB823980-x86-ENU.exe) to launch the Setup Wizard

NOTE: The Setup Wizard prompts to reboot the system after the patch is applied.

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property of their respective owners. The information provided in these Application Notes is subject to change without notice. The configurations, technical data, and recommendations

provided in these Application Notes are believed to be accurate and dependable, but are presented without express or implied warranty. Users are responsible for their application of any

Patching the Windows 2000 Server Operating System on S8100 Media Servers, IP600 Communications Servers, & DEFNITY ONE Communications Systems