THE CHALLENGE
A Changing Video Environment
Video communication has become a vital application in most large businesses and government agencies, increasing collaboration and productivity. No longer a formal conference with expensive rooms, people now connect from any location, at any time, with a broadening array of applications and hardware platforms. The increased video usage between traditional
offi ces and remote employees who work on their own mobile devices, combined with expectations for better quality and ease of use, presents several critical challenges:
• How to procure and deploy suffi cient capacity to support demand spikes and overall growth at agreed service levels for each geographic region, while remaining within IT budget guidelines?
• How to keep infrastructure current with
updates to existing applications and integrating new applications?
• How to maintain IT staff with the right skills to support video conferencing infrastructure for global operations?
• Interoperability between telepresence rooms, mobile devices, desktop systems and more.
THE SOLUTION
The Yorktel VideoCloud Services Portfolio
provides three models, each offering a
distinct solution to the challenges arising
from the constantly evolving, ever-growing
video conferencing environments impacting
organizations of all sizes.
VIDEOCLOUD VIRTUAL
MEETING ROOM
A reservation-less, on-demand video
conferencing service
The VideoCloud Virtual Meeting Room (VC-VMR) is a Self-Service VMR that is licensed on a per-User Account basis. It enables the VMR Account Owner to instantly launch multipoint ad hoc meeting
without going through a formal scheduling process. Any H.323 or SIP compliant desktop, room or mobile video conferencing client can participate.
As easy-to-setup and join
as a voice conference call
In order to engage with participants, a VC-VMR owner simply sends an email message, IM session or calendar invite with the VMR information and PIN number to the attendees. Participants simply copy and paste this into their desktop or mobile client and enter the PIN number to join the meeting. The VMR requires the owner to enter their personal Moderator PIN to keep their VMR secure.
ENTERPRISE-CLASS
VIDEO CONFERENCING-AS-A-SERVICE
The Yorktel VideoCloud is a comprehensive cloud-based videoconferencing service that enables businesses to leverage Yorktel’s global hosted video infrastructure in lieu of purchasing costly infrastructure or to augment existing internal capabilities.
AFFORDABLE – Eliminates expensive capital expenditures (CAPEX) for video conferencing infrastructure with a single monthly cost (OPEX) per room or per user.
GLOBAL, RELIABLE, SCALABLE – Incorporates best-in-class network and video bridging infrastructure from leading manufacturers, located in secure data centers in North America, Europe and Asia. Supporting customers in 84 Countries.
FLEXIBLE, INTEROPERABLE – Enables multiple levels of connectivity ranging from standard H.323/SIP video conferencing rooms, desktop and mobile conferencing clients to Lync Federation and telepresence systems interoperability.
VIDEOCLOUD MANAGED
CONFERENCING SERVICE
Fully Managed Conferencing Services
without Purchasing Infrastructure
VideoCloud Managed Conferencing Service (VC-MCS) provides cloud-based video conferencing bridging, call control, and management to support multipoint room video conferencing without the expense of purchasing, maintaining and managing costly video infrastructure. VC-MCS includes a suite of services to ensure that important group meetings are successful.
Yorktel Video Managed and Cloud Services offer new choices that are swiftly deployed, customizable and can scale as needed. Eliminate CAPEX and contain OPEX, while enhancing capabilities that encourage collaboration and increase operational effi ciency.
Video Network Operations Center (VNOC)
Yorktel’s world-class, multi-lingual VNOC operates 7x24x365 to ensure a reliable, consistent user experience across all platforms and all geographies. The management of your video conferencing system, including scheduling, launching, troubleshooting, monitoring, and much more, lets your team focus on getting more done with video and less on the technology. On-site staffi ng also available.
Reservations and Scheduling
When a meeting is scheduled it reserves all participating conference rooms. At the time of the meeting, the call is launched to all conference rooms.
Proactive Monitoring
Proactive monitoring of all video conferencing rooms ensures that important meetings are not delayed or disrupted by the failure of equipment. VNOC engineers will resolve the problem remotely or dispatch a service technician to rooms under Yorktel maintenance contracts.
Incident Management
If there is a problem with any part of the service, it is followed to resolution through a clearly defi ned process. A web portal provides clients with real time access to this information.
Performance to Service Level
Agreements (SLAs)
In order to ensure the highest quality standards for the video conferencing experience, SLAs defi ne the performance metrics by which the video conferencing service is governed.
User Experience Detailed Reporting
Detailed reports are provided in real time through a customer web portal. These reports include conference statistics, success metrics, environmental impact, and performance to SLAs to help you ensure that you are achieving the maximum ROI for your video conferencing program. Our team can also assist with user adoption programs to boost your ROI further.
ALIGN YOUR VISUAL
COMMUNICATIONS WITH
BUSINESS OBJECTIVES
Yorktel’s Proven Approach to Video Managed Services liberates customers from having to support multiple communications platforms and security protocols by instead choosing a single solution for a cohesive, customized user experience. Reduce the Impact of Multi-vendor, Multi-platform Integration on Capital, Technical and Human Resources. YORKTEL VIDEO MANAGED SERVICES NOT ONLY CONTAIN COSTS…
• Hassle-Free, Scalable, Best-of-Breed Rollout
• Empower Mobile Workforce with Video. Adopt Safe, Secure BYOD
• Multilayer Security
• Liberate Internal IT from Daily Helpdesk tasks to focus on core business
• Defi ned Service Levels for, Security, Service and Scalability
• Optional On-site Professional
CONNECTING BUSINESSES Any Device. Anywhere. Any Network.
Need More Reason to Choose
Yorktel VideoCloud?
• Yorktel VideoCloud offers a better room-based experience and integrates well with existing enterprise environment
• Yorktel VideoCloud can connect directly to an enterprise private MPLS network for added security and full QoS operation
• Yorktel VideoCloud is carrier network agnostic and can connect one private MPLS network to another MPLS network residing on another carrier
• Yorktel VideoCloud is supported by Yorktel’s World-Class VNOC and Service Desk that currently manages over 16,000 endpoints in 84 countries
• Yorktel has the widest range of add on service offerings for maintenance through to concierge call launching and onsite staffi ng.
VIDEOCLOUD B2B SERVICE
UCC Interoperability. Easy-to-Use.
Secure Connectivity.
Business-to-Business conferencing is now a requisite for companies to collaborate with other companies on projects ranging from product development to mergers and acquisitions. The challenge is connecting to these meetings in a manner that satisfi es the security requirements of the IT departments for each participating company. Without VideoCloud B2B Service, obtaining IT permission to make an off-corporate network call typically involves a complex set of tasks that must be orchestrated across multiple departments and technology teams.
An extension of the managed corporate
video conferencing environment
VideoCloud B2B Service (VC-B2B) enables a company to schedule and host external, inter-company video conference meetings as easily as scheduling an internal one. When the host company is a Yorktel Managed Conferencing Service customer, it’s as easy as scheduling internal conference room through Outlook.
A secure solution
The VC-B2B Service is secure for all participants because it is an outbound call for each company. The neutral meeting space hosted on the Yorktel VideoCloud is PIN protected and not reused. Once the meeting is over, the room no longer exists.
Making the connection
SELF-SERVICE MANAGED SERVICE
VideoCloud
Virtual Meeting Room Managed Conferencing ServiceVideoCloud B2B Service*VideoCloud
Supports H.323 standard conference rooms, desktops
and mobile clients
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Multi-Network Connectivity (Internet, ISDN, Private MPLS)
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24x7x365 Availability
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Up to 720p High Defi nition
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Telepresence Option Up to 3 – Screen 1080p Telepresence Up to 3 – Screen 1080p Telepresence
Supports Lync Gateway
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Continuous Presence
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Content Sharing
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AES Encryption
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On-demand, self-service multi-point conferences
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N/A N/ANumber of Participants 6/12 12 6
PIN Security Code
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N/A•
Dial-in
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Dial-out
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Supports Telepresence Interoperability
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Meeting Reservations and Scheduling
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Meet & Greet Optional
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Proactive Room Monitoring
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Incident Management
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Maintenance service for rooms and infrastructure
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Detailed Reporting
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Performance to SLAs
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*Requires Managed Conferencing Services
YORKTEL HEADQUARTERS
81 Corbett Way, Eatontown, NJ 07724 732.413.6000 • Toll Free: 866.836.8463
YORKTEL EMEA
Thames Court, 1 Victoria Street, Windsor, Berkshire SL4 1YB +44 (0)1753 626736 • Fax: +44 (0)1753 626740
