EBMS Secure Email
February 11, 2016
Instructions
Table of Contents
Secure Email Upgrade ... 3
Receiving Secure Email ... 3
Viewing Past Secure Emails ... 3
One-Time Registration ... 4
Registration Screen ... 5
Viewing Secure Email ... 7
Secure Email Upgrade
EBMS will be upgrading our secure email capabilities the weekend of January 9th, 2016. This is
exciting news and we are looking forward to enhancing our excellent service to all clients, partners and everyone we communicate with in a secure encrypted manner.
Receiving Secure Email
Receiving secure email will become easier and simpler with our upgrade. All secure email will be encrypted and arrive directly into the recipients inbox as an attachment. The encrypted
attachment contains the original body from the EBMS sender, including any original
attachments, like Excel spreadsheets, Word documents and others. These original attachments along with the original email can be viewed once the recipient is authenticated. Authentication is required to open every secure email attachment and every time an attachment is opened. Credentials are obtained through a one-time web based registration process. The secure email system also supports password recover and reset, in the event a password is forgotten.
EBMS is excited to offer this enhanced service which streamlines processes, not requiring recipients to link back to a secure web interface.
Viewing Past Secure Emails
One-Time Registration
Registration Screen
The registration screen displays the recipients email address and prompts the recipient for a password. This password will be utilized for all future authentications when receiving secure email. Please note the Password requirements box, once all criteria is met and both passwords match, the circles will turn green with a checkmark in them.
original, first secure email will be delivered.
Viewing Secure Email
Each EBMS secure email will have similar content with pertinent information identifying the sender. The attachment contains the original message, along with embedded Excel
Spreadsheets, Word Documents and the like.
Email clients (i.e.; Outlook, Gmail, etc.), either local or web based offer differing user interfaces. Based on the recipients email client, find the secure PDF attachment and open. Individual
authorization will be required utilizing the registered password. Subsequent openings will also require authentication using the same password.
If using a web client, you will need to download the PDF attachment instead of opening it in a web browser. Once downloaded, you can use your normal PDF viewer to open the file (with the password) and view the attachments.
to download.
provides visibility to embedded attachments.
• To view the email content, scroll to the second page of the PDF document; page one is the EBMS header page.
• To open embedded attachments, double click the attachment to open with the default application.
• To open the secure email with a locally installed client email program, double click the “message.eml” attachment. This provides the recipient to forward the email from their environment. Encryption rules are based on the recipients local policies.
o Opening the message.eml requires a locally installed email client, like Outlook. It is not supported by web mail interfaces.
Adobe reader does not provide support for viewing *.zip attachments. To open *.zip
Mobile Phones
EBMS secure emails are compatible with Apple iPhone and Android devices. For iPhones, the recipient will need the Adobe Reader app or another similar PDF viewer. Once the app is
the PDF with. (The PDF viewer application must be installed prior to this process)
Password Recovery
In the event a password has been forgotten, a link on the main secure email provides a pathway to recovery; “If you’ve forgotten your password, you can reset or recover it here.” Clicking the link navigates to a recovery page. Follow the instructions to initiate the process. This will require a multi-step process between the password recovery web interface and email.
Reply Notifications
When replying to a secure email, the recipients email content will originate from a secure web page. EBMS’ secure email prohibits originating replies from a recipients email client. Replies require internet connectivity and are limited to the sender or the original distribution list; “Reply” or “Reply All” is the supported option. Upon reply, a receipt will be forward to the replying recipient.
