Remote Access: Internet Explorer
Introduction:Welcome to the MSVU Remote Access service.
The following documentation is intended to assist first time or active users with connecting, authenticating and properly logging out of Remote Access. This documentation is not intended to assist users with software application use or general operating system issues.
MSVU Remote Access utilizes Windows 2000 Terminal Services™ to provide a windows desktop environment for access to certain software applications. This is different from your PC desktop here at the Mount. Windows 2000™ menus and commands may differ from your Windows XP™ or Windows 98™ environment in your office. The Remote desktop has also been secured for your protection and thus some operating system features are unavailable or “grayed out”.
It is important to differentiate accessing the remote system with accessing (or “POP”ing) your email account off campus. Remote email sets up an external email software package with settings to download your email messages,
whereas the remote access system provides a desktop environment running at the Mount with a Pegasus email icon. With remote access, your email never actually leaves MSVU.
Having a Novell™ network account does not necessarily mean you have remote access. The remote access server requires an additional Windows™ User account and password which can be set to match or synchronize with Novell. If you do not currently have a remote access account, contact the MSVU help desk for information on how to obtain one.
Remote Access: Internet Explorer
Clients using Microsoft Internet Explorer (IE) must use version 4 or higher. To check your IE version, open the browser, and then click Help, About Internet Explorer.
You will then see a window that shows you your browser’s version information.
You can see where it indicates that (in this example) version 6.0 is installed. If yours indicates anything earlier than version 4.0, you will need to update your internet browser before continuing.
Click the “OK” button to exit this screen.
Remote Access: Internet Explorer
Launch Internet Explorer and go to the following website: http://www.msvu.ca/remoteaccess
You should see the following Remote Access “Welcome” page…
Remote Access: Internet Explorer
At the Remote Access “welcome” page, you are presented with a choice to access the system with or without “file transfer”. The file transfer feature allows you to copy files from the remote server at MSVU to a drive on your local PC. This feature has limited connection licenses available and should be used ONLY if required. For most situations such as checking email, or editing documents located at MSVU, you will only need to access the “desktop” feature. Contact the MSVU help desk for more information about the differences between desktop and desktop with file transfer.
If this is your first time to the remote access site, your browser will require connection software in order to access the system. The software for “desktop” is different than the software for “desktop with file transfer”.
DESKTOP:
Remote Access: Internet Explorer
Important Note: As the “desktop” connection page loads, your browser will automatically attempt to download an “active X” control from the MSVU server. The Active X control is a small, required program which facilitates access to the system. It is approximately 1.5Mb in size and, depending on internet speed, may take some time to download. Unfortunately there is no progress bar to indicate how long the download will take. This process only has to happen once. Be patient. If after 3 or 4 minutes the login screen does not appear, re-boot your PC and try the process again. If the login screen still does not appear, contact the MSVU help desk for assistance.
Depending on your Internet security settings, you may receive the following or similar security warning:
Click “Yes” to install and run the trusted control software. If your security setting will not allow the control to install, see the following documentation on adjusting your security settings for Internet Explorer:
http://www.msvu.ca/remoteaccess/help/security.pdf
Remote Access: Internet Explorer
DESKTOP with FILE TRANSFER:
The following connection page will appear if you select the “desktop with file transfer” option:
In order to login beyond this point, you will first need to download and install the Citrix ICA client software. See the following documentation to install the Citrix client:
http://www.msvu.ca/remoteaccess/help/citrix.pdf
Remote Access: Internet Explorer
Once you have the appropriate connection software installed and you are connected to the system with the desired screen size, you should then see the following Novell™ login window:
Enter your current MSVU (Novell) user ID and password and click OK. Note: If your password does not work or you are prompted to enter a second username and password, check to ensure your CAPS LOCK key is off and try again. If the login box returns, see the following document for tips on
troubleshooting password problems:
Remote Access: Internet Explorer
Once logon is complete you are presented with a customized desktop similar to the following:This desktop is a common, secured, Windows 2000 environment containing a set of basic applications (Pegasus E-Mail, Word, Excel, WordPerfect, etc.) run from a server located in the EMF machine room at MSVU.
Remote Access: Internet Explorer
Remote Access: Internet Explorer
You will then be presented with the following NetWare Security dialog:On the network security dialog window, click the Logout button to end your session.
You will then be prompted with the following confirmation box:
Click the OK button to confirm you wish to logout.
