Workers Compensation Training Calendar 2015

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Bookings are essential

Register online at

www.qbe.com.au/workerscompensation/training

Enquires can be made to QBE via:

Ph:

1800 198 243

Email:

[email protected]

Training Calendar

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Better Workplaces … made possible by QBE

Creating work environments which are safer, healthier, happier and

more productive. Our National Workers Compensation Training

Program can help you do just that.

Our 2015 Training Calendar supports the creation of ‘Better Workplaces’ by minimising the risks of physical hazards to health and safety in the workplace and maximising the potential and productivity which comes from having a workforce who are well, happy and thriving. We are again proud to offer courses in all States and Territories, assisting and supporting our customers from across Australia manage their Work Health & Safety (WHS) issues. In the event someone is injured or becomes unwell, we will continue to strive to achieve the best possible outcome, done in the best possible way.

The 2015 calendar introduces six additional new topics:

Once again, we are continuing to offer our intermediary partners courses where they can earn NIBA Continuing Professional Development (CPD) points and ANZIIF Certificated Insurance Professional (CIP) points for their participation.

For further detail on the above courses, current courses or which courses offer CPD and CIP points; please refer to the 2015 Course Descriptions at the back of this calendar.

• Consultation for Health & Safety Committees • Creating Better Workplaces

• Injury Management Best Practice for Supervisors and Managers

• Manual Handling Risk Assessment – Two Different Approaches • Safety Made Simple: Developing Your Safety

Management System

• Understanding WHS and Risk Management

The 2015 calendar is retaining the most popular courses:

• Addressing Psych Injuries - Bullying and Harassment • A National Summary to Workers Compensation • Role of Return to Work Coordinator

• An Introduction to Return to Work Coordination • A Quick Guide to Workers Compensation Claims • WHS / OHS for Supervisors and Managers

QBE offers the courses outlined in this calendar free of charge to our clients except where marked otherwise,

please refer to the course description for pricing.

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About QBE Training

• Please note numbers are limited, so register early to avoid disappointment

• Please be advised course venues may change depending on final participant numbers; participants will be advised of any changes prior to the course commencement date

• Courses outlined in this calendar are free of charge to Workers Compensation (WC) policy holders, except where marked otherwise • Where there is a cost associated with a course, in order to be eligible to receive the QBE Workers Compensation policy holder

discount, the participant must hold a QBE Workers Compensation policy within the state where the course is being attended (i.e. if attending a course in Victoria, you must hold a Victorian QBE Workers Compensation policy)

• Course information contained in this document was correct at the time of printing; please refer to

www.qbe.com.au/ workerscompensation/training for any updates.

Courses – Available by Arrangement

If you see a course that is not scheduled at one of the branches within this calendar, please contact the National Training Coordinator on 1800 198 243 or [email protected] to register your interest. If we receive minimum numbers per course, per branch, we can then proceed to schedule a public date.

On–Site Training

If you have 14+ participants that require training on a particular course within this calendar, it may be possible to hold training courses at your premises. Please contact the National Training Coordinator on 1800 198 243 or [email protected] to discuss further.

Cancellation Policy

Please note: QBE Insurance Australia reserves the right to cancel any course if only minimal reservations are made. Participants will be notified of cancellations prior to the commencement of a course, using details supplied during registration.

Should the registered individual be unable to attend a course, a substitute is always welcome and when a course incurs a fee, there will be no additional charge. Please notify the QBE National Training Coordinator in this instance to ensure the contact details are updated. Cancellations must be received at least five (5) business days prior to the enrolled course commencement date in writing (via email). Where five (5) business days notification has been received, a cancellation fee will not apply. If these terms are not met, a cancellation fee of 50% of the original charges will be applied.

Please note: if a participant does not attend a course and does not provide communication of non attendance (no show), QBE reserves the right to remove their name from further training courses they may be registered for, with notice.

WA

V

IC

TA

S

SA

Q

LD

NT

N

SW

A

C

T

4

5

7

8

9

10

11

14

CLICK ON YOUR STATE

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Course Time Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec A Quick Guide to Workers

Compensation Claims 9.30 – 12.30 30 27

Addressing Psych Injuries –

Bullying and Harassment 9.30 – 11.30 25

Creating Better Workplaces 9.00 – 12.30 28

Improve your Return to Work

Management Skills 9.30 – 12.30 11 21

Incident Notification and Investigation for Supervisors and Managers

10.00 – 12.00 24 3

Injury Management Best Practice for Supervisors and Managers

9.00 – 12.30 11

Work Health & Safety (WHS) for

Supervisors and Managers 9.00 – 12.00 7 30

ACT

Canberra

QBE Office, Level 7

220 Northbourne Avenue, Braddon

Poor employee health

and absenteeism costs

Australian businesses

$7 billion a year

Medibank Private 'The Health of Australia's

Workforce' survey report, 2005

A

C

T

Q

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Course Time Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec An Introduction to Return to

Work Coordination (Approved by WorkCover NSW)

8.30 – 4.00 17, 18 25, 26 29, 30 26, 27 16, 17 25, 26 7, 8 10, 11 9, 10

NSW

Sydney

Cliftons Training and Seminar Centre,

60 Margaret Street

Compensation Claims 9.30 – 12.30 28

An Introduction to Return to Work Coordination (Approved by WorkCover NSW)

9.00 – 4.30 28, 29

An Overview of Workers

Compensation Premium 1.30 – 3.30 28

Consultation for Health &

Safety Committees 1.30 – 5.00 19

1.30 – 5.00 20

Supervisors and Managers 9.00 – 12.30 20

Lismore

Lismore District Workers Club

Keen Street

Compensation Claims 9.30 - 12.30 5

Compensation Premium 9.30 - 11.30 28

9.00 – 12.30 9

Wollongong

QBE Office, Level 2

200 Crown Street

N

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NSW

Newcastle

QBE Office, Level 4

28 Honeysuckle Drive

Course Time Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec A National Summary to

Workers Compensation 9.30 – 12.30 18 8

A Quick Guide to Workers

Compensation Claims 9.30 – 12.30 28 25

Addressing Psych Injuries -

Bullying and Harassment 9.30 – 11.30 14 10

Advanced Return to Work Coordination (Approved by WorkCover NSW)

8.30 – 4.00 19 9

Compensation Premium 9.30 – 11.30 26 14

Safety Committees 9.00 – 12.30 3 19

Creating Better Workplaces 9.00 – 12.30 6 27

9.00 – 12.30 23 5

Parramatta

QBE Office, Level 1

60 Station Street

Bullying and Harassment 9.30 – 11.30 29 An Introduction to Return to

Work Coordination (Approved by WorkCover NSW)

9.00 – 4.30 14, 15

1.30 – 5.00 5

N

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Safety Made Simple: Developing your Safety Management System

1.00 – 3.00 28

Understanding WHS and Risk

Management 9.30 – 11.30 28

NT

Darwin

QBE Office, Moonta House, Level 2

43 Mitchell Street

Healthy employees

are three times more

productive than

unhealthy ones

Medibank Private 'The Health of Australia's

Workforce' survey report, 2005

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Course Time Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Assist with Claims

Management, Rehabilitation and Return to Work Programs BSBWHS407A

9.00 – 5.00 5

Building Resilience Workshop to prevent Workplace Psychological Injury

9.00 – 3.00 4

QLD

Brisbane

QBE Office, Level 13,

145 Ann Street

Workplace stress is

costing Australian

businesses $15 billion

a year.

Medibank Private 'The Cost of Workplace Stress

in Australia' survey report, August 2006

Q

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Workers Compensation 9.30 – 12.30 29

Bullying and Harassment 9.30 – 11.30 3 Incident Notification and

Investigation for Supervisors and Managers

10.00 – 12.00 13

Liability of Directors, Officers

and Managers 10.00 – 12.00 4

SA

Adelaide

QBE Office, Level 9,

400 King William Street

Unhealthy employees

are nine times

more likely to have

sick days.

Medibank Private 'Sick at Work' survey report,

May 2007

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Course Time Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Introduction to Return to Work

Coordination 9.00 – 5.00 12, 13

RTW Best Practice for

Managers & Supervisors 9.00 – 5.00 26 Tasmanian Workers

Compensation Legislation & Claims Management

9.30 – 11.00 21

TAS

Hobart

QBE Office, Level 7

85 Macquarie Street

Course Time Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Introduction to Return to Work

Coordination 9.00 – 5.00 21, 22

RTW Best Practice for

Managers & Supervisors 9.00 – 5.00 29 Tasmanian Workers

Compensation Legislation & Claims Management

9.30 – 11.00 21

Launceston

QBE Office, Level 2,

111-113 St John Street

TA

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Workers Compensation 9.30 – 12.00 28 8

Compensation Claims 9.30 – 12.30 24 29 12

Advanced Role of Return to

Work Coordinator 9.00 – 5.00 21 28

Compensation Premium 10.00 – 12.00 14 15

10.00 – 12.00 19 17

Injury Management Best Practice for Managers and Supervisors

9.00 – 12.30 14 4

Manual Handling Risk Assessment – Two Different Approaches

10.00 – 12.00 4 26

Occupational Health & Safety (OHS) for Supervisors and Managers

10.00 – 12.00 28 2

Role of Return to Work Coordinator (Approved by WorkSafe Victoria - 2 days)

9.00 – 5.00 17, 18 25, 26 16, 17 12, 13 3, 4 30, 31 18, 19 9, 10 22, 23 12, 13 9, 10

Safety Made Simple: Developing Your Safety Management System

10.00 – 12.00 17 8

@QBEConnect® Reporting 10.00 – 11.00 30 15

VIC

Melbourne

QBE Office, Level 2

628 Bourke Street

V

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Work Coordinator 9.00 – 5.00 19 12

10.00 – 12.00 22

Injury Management Best Practice for Managers and Supervisors

9.00 – 12.30 2

2.00 – 4.00 21

9.00 – 5.00 21, 22 7, 8

VIC

Bendigo

QBE Office, Level 1

3–5 View Point

Course Time Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec An Overview of Workers

Manual Handling Risk Assessment – Two Different Approaches

1.30 – 4.30 28

10.00 – 12.00 29

9.00 – 5.00 5, 6

Geelong

QBE Office

10 Moorabool Street

V

IC

(13)

Workers Compensation 9.30 – 12.00 14

Work Coordinator 9.00 – 5.00 14

2.00 – 4.00 25

9.00 – 5.00 20, 21 13, 14

VIC

Glen Waverley

Brandon Park Complex, Building 3, Level 2

540 Springvale Road

10.00 – 12.00 6

2.00 – 4.00 5

9.00 – 5.00 11, 12

Shepparton

QBE Office

54 Wyndham Street

V

IC

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Workers Compensation 9.00 – 12.00 24 21 28

Compensation Claims 9.00 – 12.00 3 20 28 16 24

Best Practice Return to Work

Strategies 9.30 – 11.30 25 13 19 18

Getting to Grips with

Workplace Hand Injuries 9.30 – 11.30 28 21

Liability of Directors, Officers

and Senior Managers 9.30 – 11.30 21 9

9.30 – 11.30 10 4 2

Management 9.30 – 11.30 24 22 11

Understanding Workplace

Injuries & Treatment Options 9.30 – 11.00 9 14 Incident Notification and

Investigation for Supervisors and Managers

TBA By Arrangement – Please contact the National Training Coordinator. Conditions apply

Reducing the Risk of Manual

Handling Injuries TBA By Arrangement – Please contact the National Training Coordinator. Conditions apply

@QBEConnect® Reporting TBA By Arrangement – Please contact the National Training Coordinator. Conditions apply

WA

Perth

QBE House

200 St. Georges Terrace

Compensation Claims TBA By Arrangement – Please contact the National Training Coordinator. Conditions apply Best Practice Return to

Work Strategies TBA By Arrangement – Please contact the National Training Coordinator. Conditions apply Creating Better Workplaces TBA By Arrangement – Please contact the National Training Coordinator. Conditions apply

TBA By Arrangement – Please contact the National Training Coordinator. Conditions apply

Understanding WHS

and Risk Management TBA By Arrangement – Please contact the National Training Coordinator. Conditions apply

Bunbury

Shop 4, Post Office Plaza corner of

Stirling Street & Victoria Street

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Best Practice Return to Work

Strategies 1.30 – 3.30 24

1.00 – 3.00 25

Management 9.30 – 11.30 25

WA

Geraldton

Geraldton Universities Centre,

33 Onslow Street

"Presenteeism" costs

Australian businesses

$34 billion a year.

Medibank Private 'Sick at Work' survey report,

May 2007

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2015

COURSE DESCRIPTIONS

A National Summary of

Workers Compensation

NSW, SA, VIC, WA

This course will provide participants an overview of the various Workers Compensation schemes across Australia. It will include the legislative differences and similarities for the lodging of claims, rehabilitation and return to work responsibilities for multi-state employers. Participants will learn about key features of the schemes for each state and territory, including legal obligations, basic claims management processes, return to work, dispute resolution, rights and responsibilities of employers and workers and cross border arrangements.

Who should attend?

This course is suitable for all multi-state or national employers with a responsibility for managing Workers Compensation in more than one jurisdiction.

Cost

Free to QBE WC policy holders.

For Intermediaries

NIBA Accredited: 3 CPD Points

ANZIIF Approved: 3 CIP Points

A Quick Guide to Workers

Compensation Claims

ACT, NSW, NT, VIC, WA

This course is an introduction to the Workers Compensation scheme, the basics of claims management, rehabilitation and return to work responsibilities for

employers. Participants will learn about the roles and responsibilities of employers and workers in the event of a claim,

understanding what is compensable under the Act, calculating average weekly earnings and understanding rehabilitation and return to work.

Who should attend?

This course is suitable for those with little or no knowledge of the Workers Compensation scheme.

Cost

For Intermediaries

Addressing Psych Injuries -

Bullying and Harassment

ACT, NSW, SA, VIC, WA

Facilitated by Sparke Helmore Lawyers

Gain an understanding of what constitutes bullying and harassment under OH&S legislation, the procedures to best deal with such situations in the workplace and the potential penalties you, your company and the offending individual may be exposed to if found to be in breach of the legal requirements. The session will also address the broader issue of psychological injury in regards to causes, risk management approach, practical strategies and assessing/managing claims. Participants will learn about: • The consequences of bullying,

harassment and workplace violence • What constitutes and does not

constitute bullying • Workplace violence

• Discrimination, sexual harassment and other employment risks

• Prevention and risk management • How QBE address and manage

psychological injury claims

• How employers can assist in this process.

Who should attend?

This course is suitable for all managers, supervisors and personnel with specific WHS / OHS related responsibilities and all employees.

Cost

For Intermediaries

Advanced Return to Work

Coordination (Approved by

WorkCover NSW)

NSW

This course is designed to improve the knowledge, skills and capacity of experienced and accredited Return to Work (RTW) Coordinators to facilitate an effective RTW for more complex cases. Participants will learn about:

• Update on Workers Compensation legislation and initiatives

• Managing complex cases – problem solving suitable duties issues • Strategic case management • Disputed claims

• Negotiation tools

• Options for permanent partial incapacity.

Who should attend?

It is a pre-requisite that participants have obtained their accreditation for the NSW Introduction to Return to Work

Coordination course and have at least six months experience in the role.

Cost (GST included)

$200.00 pp for QBE WC policy holders. $300.00 pp for non-QBE WC policy holders.

For Intermediaries

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Coordinator (Approved by

WorkSafe Victoria)

VIC

This course is designed to improve the knowledge, skills and capacity of experienced and accredited Return to Work (RTW) Coordinators to facilitate an effective RTW for more complex cases. Participants will learn about:

• How to progress a return to work that has stagnated

• How to engage with treating

practitioners to obtain best outcomes for all parties

• Working with new legislative changes surrounding RTW that will provide practical techniques on how to illustrate effective planning for RTW

• Why consultation is so important • How effective communication can assist

in driving safe, sustainable return to work outcomes

• How to utilise your network within your agent.

Who should attend?

It is a pre-requisite that participants have obtained their approved certificate for the VIC Role of Return to Work Coordinator course and have at least 6 months experience in the role.

Cost (GST included)

For Intermediaries

An Introduction to Return to

Work Coordination (Approved by

WorkCover NSW)

NSW

This training session has been developed to provide the information and skills for Return to Work (RTW) Coordinators to support employers and facilitate successful return to work of injured workers.

Participants will learn about: • Overview of injury management

concepts

• Components of an employer’s RTW program

• Working with key stakeholders, including doctors, rehabilitation and treatment providers

• Role of the insurer – premiums and claims management

• Benefits for injured workers • Developing a RTW plan

• Dispute prevention and resolution.

Who should attend?

All organisations with a base tariff premium greater than $50,000 (Category 1 Employer) under legislation must nominate a training RTW coordinator to ensure the effective recovery and RTW of injured workers. This course would benefit Category 2 Employers (i.e. any

organisation not a Category 1 Employer) and/or managers and supervisors who desire a better understanding of the Workers Compensation system and RTW requirements.

Cost (GST included)

For Intermediaries

An Overview of Workers

Compensation Premium

NSW, VIC

An overview of how premium will cover key amendments introduced in the current policy year by the regulator. The course will also cover major factors of premium calculation including the impact of claims costs on an employer’s rate, the cycle of events for premium billing and penalties.

Who should attend?

This course is suitable for newly registered employers and those seeking an overview of how premiums are calculated. Company finance and payroll staff are encouraged to attend, as well as accountants,

Workers Compensation consultants and intermediaries.

Cost

Assist with Claims Management,

Rehabilitation and Return to

Work Programs BSBWHS407A

QLD

Facilitated by Recovre, an approved training provider

This one day workshop is an interactive session in providing students with the relevant skills in claims management, rehabilitation and return to work programs. Students who attend the training and complete all assessment tasks for the unit will be issued with a Nationally Recognised Statement of Attainment (SOA).

Participants will learn about • The claims process and key

stakeholders involved

• Assisting with managing claims • Assisting with planning and

implementing a successful Return to Work (RTW) program • Assisting with monitoring and

evaluating a RTW program • The steps and importance

of consultation.

Who should attend?

This course is suitable for QBE clients in HR, managers & supervisors, RTW Coordinator and OHS Representatives.

Cost (GST included)

$440.00pp for QBE WC policy holders. $500.00pp for non-QBE WC policy holders.

Best Practice Return to

Work Strategies

WA

Employers are responsible for managing their employee’s return to work following a workplace injury.

This session is designed to provide participants with an understanding of the Return to Work (RTW) process and to discuss best practice strategies to facilitate successful RTW outcomes.

Participants will learn about:

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Management System • How to develop a RTW plan • The advantages of an early RTW • The assistance available from

Workplace Rehabilitation Providers • Best practice strategies for managing RTW.

Who should attend?

This course is suitable for all employers, but specifically designed for those people involved in managing RTW.

Cost

For Intermediaries

Building Resilience Workshop to

prevent Workplace Psychological

Injury

QLD

Facilitated by Recovre, an Approved Training Provider

This interactive session consists of a five hour Management of Workplace Stress and Psychological Injury Workshop. Participants will learn about: • Understanding “stress” and

“occcupational stress”

• Overview of common psychological conditions in the workplace and symptoms

• Causes of occupational stress and psychological injury (risk factors) • Preventing occupational stress and

psychological injury

• Managing occupational stress and psychological injury

• Understanding your role and responsibilities in the process of prevention and management (including “communication skills”).

Who should attend?

This course is suitable for managers & supervisors, RTW coordinators, human resource personnel and OHS

representatives.

Cost (GST included)

$175.00pp for QBE WC policy holders. $200.00pp for non-QBE WC policy holders.

Consultation for Health & Safety

Committees

NSW

This course is designed for Health and Safety Representatives’ (HSRs) and Health and Safety Committee (HSC) members who do not require the WorkCover five day Health and Safety Representatives’ course. It is also recommended for all line managers where health and safety is part of their daily duties

• Work Health & Safety (WHS) legislation including responsibilities of duty holders and WorkCover

• Role and functions of HSR’s and HSC’s • Consultation in the workplace including

effective communication and collaboration

• Conducting meetings • Risk management

• Incident reporting and investigation including notifiable incidents • Documentation to address WHS

legislation and HSR/HSC line manager involvement.

Who should attend?

This course is suitable for Health and Safety Representatives (HSRs) and health and safety committee (HSC) members who do not require the WorkCover five day Health and Safety Representatives’ course.

Cost

Free to QBE WC policy holders

For Intermediaries

Creating Better Workplaces

ACT, NSW, NT, VIC, WA

This course is designed for organisations that wish to enhance their workplace culture and create a safe and healthy work environment.

• Impacts of injuries/illness on Injured Workers, Co-workers, Managers and the organisation

illness in your workplace

• What constitutes poor workplace culture • Identifying the key issues that lead to a

positive culture

• Roles and responsibilities within the workplace for Work Health & Safety, Workers Compensation and Return To Work

• Benefits of robust policies, programs and procedures

• Implementation through consultation, communication and collaboration • Barriers to good communication at all

levels, skills and attributes, benefits • If done right – How this equates to

engagement and involvement of employees

• Benefits in terms of performance and compliance.

Who should attend?

This course is suitable for managers, supervisors and HR business partners who want to develop a culture which involves and engages employees to create a safe and healthy work environment

Cost

For Intermediaries

Directors’ WHS/OHS Duties

Online

The new National Work Health and Safety Act requires directors and officers to exercise due diligence to ensure that their organisation meets its work health and safety obligations.

The new laws require directors and officers to be proactive.

Previously, a director was generally only drawn into safety matters following an incident. Now, a regulator may require a director to demonstrate what they have done to exercise due diligence even where there has not been an incident or breach. Better identify the gaps that require bridging in your business and create compliant frameworks and programs that help keep the focus on a safe and healthy workforce.

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• The new duties for directors and officers • Other benefits of good WHS/OHS • How to fulfil the new duties.

Who should enrol?

This course is suitable for directors and officers that would like to gain an understanding of the new laws.

Cost

For Intermediaries

NIBA Accredited: 1 CPD Point

CONDITIONS

Please be informed that we have limited availability on this QBE e-Learning course. Once enrolled, your access will cease after 10 business days. To enrol, please contact the National Training Coordinator via email [email protected] and supply

1) your full name, 2) your business name and 3) your email address.

Getting to Grips with Workplace

Hand Injuries

WA

Facilitated by HANDOC

This course offers a 24 hour emergency service for the acute management and rehabilitation of hand and wrist injuries in WA. Presented by a leading Specialist Hand Surgeon and Hand Therapist, this education is aimed at assisting your workplace in preventing common and costly hand injuries, as well as providing a plan of action in the event of a hand injury occurring in your workplace.

• Common causes of hand injuries in the workplace

• What does a hand injury cost my business?

• What you can do to prevent hand injuries in the workplace

• How to recognise and manage a hand injury

• How to reduce LTS and reoccurrence of an injury

• Acute treatment and rehabilitation of hand injuries.

Who should attend?

This course is suitable for company directors, senior and line managers, supervisors, OHS professionals, injury managers and OH&S committee members.

Cost

For Intermediaries

Improve your Return to Work

Management Skills

ACT

Provides an understanding of how effective Return to Work (RTW) programs can positively impact claims performance when used in conjunction with Claims Management and WHS initiatives. The session introduces key strategies to develop and manage complex injuries and claims with complex barriers in relation to Return to Work and resolution of the claim. This is an opportunity to bring case studies of difficult claims for discussion in the session.

Participants will learn about: • Impact of injuries/illnesses on the

injured person and workplace • What is chronic pain and what is its

impact on RTW responsibilities in regard to prevention of injury and RTW • Your involvement in the claims

management and RTW process- what can you do to avoid barriers and pitfalls • Early intervention in RTW

• Components of a RTW program • Suitable duties and Graded RTW Plans • Best practice strategies for workplace

rehabilitation.

Who should attend?

This course is suitable for all Line

Managers, Workers Compensation Claims Managers and RTW Coordinators.

Cost

For Intermediaries

Investigation for Supervisors

and Managers

ACT, SA, VIC

Describes what notifiable incidents are and what needs to be done when they occur. Participants will also learn about the importance of incident investigation, identifying multiple causes of accidents in the workplace and how to conduct an incident investigation.

Who should attend?

This course is suitable for line managers, supervisors, OH&S committee members or representatives, or anyone seeking to expand their knowledge in this field.

Cost

ACT, VIC – Free to QBE WC policy holders. SA – $50.00 pp for both QBE and non-QBE WC policy holders (GST included)

For Intermediaries

Injury Management Best Practice

for Supervisors and Managers

ACT, NSW, VIC

Employers are responsible for managing their injured workers and supporting them in the Return To Work (RTW) process. This session is designed to provide participants with an understanding of the injury management process and best practice strategies to facilitate successful RTW. Participants will learn about:

• Roles and responsibilities with regards to injury management and legislative requirements

• Impacts of injuries/illness

• Where injury management fits in an injury management system

• Requirements of the employer’s RTW program

• Early intervention

• Suitable duties and developing RTW plans • Best practice strategies for managing

RTW.

Who should attend?

This course is suitable for all employers, but specifically designed for senior and line managers and supervisors, involved in managing RTW.

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For Intermediaries

Introduction to Return to Work

Coordination

TAS

Facilitated by Recovre, an Approved Training Provider

This two day course assists participants to understand how to develop and work within a Return to Work (RTW) and Injury Management Model, assist Injury Management Coordinators to provide effective injury management and develop return to work programs in accordance with the Workers Rehabilitation and Compensation Act 1988.

Participants will learn about: • Legislative considerations • Role of the RTW Coordinator • RTW Process

• Identifying Suitable Duties • Monitoring a RTW program

• Developing and implementing a RTW Program.

Who should attend?

This course targets any employer with claim(s) exceeding three weeks incapacity. Employers with remuneration of more than $1 million and with average claims performance. RTW consultants providing service to small employers and HR managers are also encouraged to attend.

Cost (GST included)

For Intermediaries

Liability of Directors, Officers

and Managers

SA, WA

Facilitated by Sparke Helmore Lawyers

In this session, you will learn about the Work Health and Safety (WHS) legislative

managers, as well as the legal obligations of employees. Gain an understanding of the procedures in response to an WHS incident, and the potential penalties that directors, officers, managers and the company may be exposed to if found to be in breach of the legal requirements. Participants will learn about:

• An overview of the WHS legislation and the principles underlying it

• An overview of the new harmonised WHS laws

• An update on the southern states and Western Australia: are they safe from the new harmonised laws?

• Understanding the scope of the WHS obligation for employers, employees and officers

• Understanding of enforcement trends • Strategies for managing regulators and

investigation.

Who should attend?

This course is suitable for directors, officers, managers or a person who has control and management of a workplace.

Cost

For Intermediaries

Manual Handling Risk Assessment

– Two Different Approaches

VIC

This training session will provide guidance on conducting risk assessments and the formulation of effective manual handling controls using the VWA manual handling checklist and the new PErforM manual task risk management program, based on participative ergonomics.

The latter relies on worker feedback and involvement in developing practical manual handling related risk controls. The two approaches will be outlined and compared.

• Two different manual handling risk assessment processes

• The manual handling regulations • Basic body mechanics and the potential

for injury.

This course is suitable for line managers, supervisors, OH&S committee members or representatives, or anyone seeking to expand their knowledge in this field.

Cost

For Intermediaries

NSW Training Module for

Cross Border Return To

Work Coordinators

Online only

Additional training modules have been developed for multi-state employers with Return to Work (RTW) Coordinators managing RTW plans for injured workers in more than one state.

In 2007, NSW workers compensation authorities agreed on a training criteria for RTW Coordinators, producing an "add-on" training module for each states existing RTW training program. The module is designed to assist trained RTW

Coordinators to understand legislative and operational requirements in NSW.

Completing the Additional NSW Module

Completing the additional training is simple. Contact the National Training Coordinator for a form to complete via email [email protected] and the self assessment online module will be arranged from there.

Cost (GST included)

$100.00 per module pp for QBE WC policy holders

$200.00 per module pp for non-QBE WC policy holders

Occupational Health & Safety

(OHS) for Supervisors

and Managers

VIC

This course provides a sound

understanding of the responsibilities of managers, supervisors and employees for implementation of effective OHS

management systems in your state, to improve OHS.

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• Legislative framework in your state • OHS roles and responsibilities • Systematic hazard management • OHS management systems.

Who should attend?

This course is suitable for managers, supervisors, existing trained health & safety committee members or reps, personnel with specific OHS-related responsibilities and others seeking to expand their knowledge in this field.

Cost

For Intermediaries

Return to Work Best Practice for

Managers and Supervisors

TAS

Employers are responsible for managing their employee’s return to work following a workplace injury. This interactive session is designed to provide participants with an understanding of the Return to Work (RTW) process and to discuss best practice strategies to facilitate successful RTW outcomes.

• Your responsibilities with regards to RTW & legislative requirements • Impacts of injuries / illness • Where RTW fits into an Injury

Management System

• How to develop a RTW program • The advantages of an early RTW and

incident investigation • The assistance available from

Workplace Rehabilitation Providers • Best practice strategies for managing RTW

Who should attend?

Recommended for managers, supervisors and Human Resource administrators, who may be involved in the RTW process.

Cost (GST included)

Role of Return to Work

Coordinator (Approved by

WorkSafe Victoria)

VIC

This training session has been developed to provide the information and skills for Return to Work (RTW) Coordinators to support employers and facilitate the successful RTW of injured workers. Participants will learn about the functions and requirements of a RTW Coordinator and develop the skills required, including: • How to coordinate the RTW of an

injured worker and how to complete effective RTW plans

• How to monitor RTW to ensure its success and sustainability

• How to communicate effectively with injured workers and others involved in the RTW process.

Who should attend?

This course targets any employer with claim(s) exceeding three weeks incapacity. Employers with remuneration of more than $1 million and with average claims performance. RTW Consultants providing service to small employers and HR managers are also encouraged to attend.

Cost (GST included)

For Intermediaries

Safety Made Simple: Developing

Your Safety Management System

NT, VIC, WA

Understanding and managing workplace health and safety is a challenge for many employers, especially small to medium businesses that may not have their own OHS (WHS) specialist.

Safety Made Simple will assist employers in gaining an understanding of the most important aspects for managing safety in the workplace. It will provide an overview of safety management systems and the benefit of adopting a systematic approach to managing safety. Participants will be

templates and practical guidance, to assist them in developing and implementing their own safety processes.

Participants will learn about: • Risk management

• Pre-employment screening and application

• Induction and training • Hazard reporting • Workplace inspections • Consultation

• Incident reporting and investigation • Hazard management.

Who should attend?

This course is suitable for small and medium sized businesses that require simple and practical guidance on how to develop a basic safety management system. It is recommended that where possible participants attend Understanding WHS and Risk Management prior to enrolling in this course.

Cost

For Intermediaries

Tasmanian Workers

Compensation Legislation &

Claims Management

TAS

With major legislative reform in 2010 and recent renewal of insurer Injury

Management Programs it is essential that employers have a sound understanding of their legislative obligations. This session provides an introduction to key employer obligations in respect to recording & reporting injuries, injury management and their employees.

• Key features of the Tasmanian Workers Rehabilitation & Compensation Act 1988 • Obligations of employers

• Injury Management Program • Penalties for breaches.

Who should attend?

This course is suitable for managers, supervisors, line managers, Return to Work co-ordinators and those with

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injuries and their management in the workplace.

Cost

Understanding WHS and Risk

Management

NT, WA

As we move towards Harmonisation of OHS (WHS) legislation it is essential that we have a sound understanding of the legislative obligations. This session provides an introduction to WHS legislative requirements, the risk

management process and focuses on the practical application of this in the

workplace

Participants will learn about: • The WHS legislative framework • Obligations of 'Officers' • Risk Management Principles

• Application of Risk Management in the Workplace (including the development of risk registers).

Who should attend?

This course is suitable for managers, supervisors, existing trained health & safety committee members or reps, personnel with specific safety related responsibilities and others seeking to expand their knowledge. It is recommended that this course is attended prior to attending Safety Made Simple; Developing Your Safety

Management System

Cost

For Intermediaries

Understanding Workplace Injuries

& Treatment Options

WA

This course is designed to educate employers, Return to Work (RTW) coordinators and intermediaries on common workplace injuries and the range of treatment options. The course also aims to increase participant awareness of relevant medical terminology.

an active role in understanding a worker's injury, treatment progress and RTW program, have a greater chance of seeing a positive outcome. This course is designed to improve participant knowledge on the most common workplace injuries in order to understand the medical aspect of a workers

compensation claim. Participants will learn about:

• Gain an understanding of the legal requirement to rehabilitate injured workers

• Learn relevant medical terminology with reference to reallife examples such as doctor and therapist reports

• Be aware of common workplace injuries and the range of treatment options • Discuss rehabilitation timeframes and

variables.

Who should attend?

This course is suitable for employers, RTW coordinators and insurance brokers

Cost

Work Health & Safety (WHS) for

Supervisors and Managers

ACT, NSW, QLD, SA, TAS

This course provides a sound

understanding of the responsibilities of managers, supervisors and employees for implementation of effective WHS

management systems in your state/ territory, to improve WHS.

• Legislative framework in your state/ territory

• WHS roles and responsibilities • Systematic hazard management • WHS Management Systems

Who should attend?

This course is suitable for managers, supervisors, existing trained health & safety committee members or reps, personnel with specific WHS-related responsibilities and others seeking to expand their knowledge in this field.

ACT, NSW, TAS - Free to QBE WC policy holders.

SA - $50.00 pp for both QBE and non-QBE WC policy holders (GST included)

QLD - $150.00 pp for QBE WC policy holders / $250.00 pp for non-QBE WC policy holders (GST included)

For Intermediaries

NIBA Approved: 3 CIP Points

@QBEConnect® Reporting

VIC

This course is designed to provide you with hands-on experience on using QBE's unique @QBEConnect® on-line claims reporting and analysis tool.

@QBEConnect® will enable you to manage your businesses workers compensation claims and report on current data. @QBEConnect® will become an integral tool in the management of your workers compensation claims and gives you the ability to respond faster to your business needs and therefore better manage your workplace risks and reduce workers compensation costs.

Who should attend?

This course is suitable for all employers, but specifically designed for senior and line managers who use @QBEConnect®.

Cost

For Intermediaries

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Training, anytime,

anywhere.

QBE and our Workers Compensation training partner Vocam are excited to

offer complimentary eLearning courses and a 30% discount on all Work Health

and Safety products, to ensure you are one step ahead of your training needs.

To find out more about this exclusive offer visit

www.vocam.com/au/qbe

or

email: [email protected]

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J6048

QBE Insurance (Australia) Limited

Level 5, 2 Park Street

Sydney, NSW 2000

ABN: 78 003 191 035

www.qbe.com.au

For additional information about QBE Workers Compensation training

courses or if you would like to discuss your business training needs, please

contact our National Training Coordinator on 1800 198 243 or email

[email protected]

Course information contained in this document was correct at the time of printing.