A
ACD Automated Call Distributor
ACE Automated Cable Enterprise or Austin Computers
ACK Order Acknowledgement
AD Auto Detect
ADSL Asymmetric Digital Subscriber Line
ADV Address Validation
ALJ Administrative Law Judge
APPINTV Offered Interval
ASA Average Speed of Answer
ASC II A Type of Computer Software (no longer an acronym) ASR Automated Service Request (processed via Exact system)
AT Assist Test
ATIS Alliance for the Telecommunications Industry Solutions
B
BA/GTE Bell Atlantic-GTE
BAN Billing Authorization Number
BAUI Bell Atlantic Usage Interface BCN Billing Completion Notification
BI Billing Metrics
BOS/BDT Billing Output Specification/Billing Data Tape
BRI Basic Rate Interface
BTN Billing Telephone Number
BTR Business Transformation Rules
C
C Change
C2C Carrier-To-Carrier CABS Carrier Access Billing System
CAD Common Agent Desktop
CAFE CABS Automated Fron End
CAFS Carrier Access File - South
CATC Carrier Access Test Center
CATS Claims and Adjustments Tracking System CBITS CLEC Billing Inquiry Tracking System
CBS/CNE Customer Business Services/Customer Network Engineering
CC Came Clear
CCAP Change Control Assurance Plan
CCI Customer Care Index or Change Control Identification
CCM Change Control Manager
APPENDIX H – ACRONYM LIST H – 2
CCR Change Control Request or Change Control Record
CCS Hundred Call Seconds
CD Customer Direct
CID Change Identification
CLASS Custom Local Area Signaling Services CLEC Competitive Local Exchange Carrier CLLI Common Language Location Identifier
CLPC CLEC Loop Provisioning Center
CM Critical Measures
CMA Carrier Metric Algorithms©1
CMN Change Management Notices
CMPINTV Completion Interval
CMPS Competitive Management Performance Standards
CNR Customer Not Ready
CO Central Office
CORBA Common Object Request Broker Architecture
CPE Customer Premises Equipment
CR Change Request or Customer Reports
CRAS Cable Records Analysis System
CREMS Change Request & Edit Management System CRIS Customer Record Information System
CSG Carrier Services Gateway
CSR Customer Service Record
CWG Carrier Working Group
D
DA Directory Assistance or Don’t Answer or Dedicated Access
DALIDX Daily Index
DD Due Date
DDA Due Date Availability
DLEC Data Local Exchange Carrier
DLVR Directory Listing Verification Report
DNS Domain Name Server
DOJ Department of Justice
DP Data Provider
DR Data Request or Data Report
DRC Dispatch Resource Center
DS0 Digital Service 0
DS1 Digital Service 1
1 Verizon PA claims copyright protection for the Pennsylvania Carrier-to-Carrier Metric Algorithms© (PA CMA) and
for all references to the Verizon PA CMA in passim throughout the report and appendices, whether specifically designated and marked or not. “Copyright 2003. All rights reserved. No compilation, modification, translation, storage in a retrieval system or reproduction (by photocopying or other means) of the data in the PA CMA or of other parts of the PA CMA is permitted without the separate, express written permission of Verizon PA. Title to the data in the PA CMA and all intellectual property rights therein shall remain with Verizon PA.” While Verizon PA and DCI have endeavored to designate and mark all the PA CMA code for which Verizon PA claims copyright protection, it is possible that some lines of PA CMA code have not been so designated and marked in this report and the appendices.
DS3 Digital Service 3
DSL Digital Service Line
DSNO Data Services Network Operations
DSR Directory Service Request
DUF Daily Usage File
DW Data Warehouse
E
ECIC Electronic Commerce Interexchange Committee
EDI Electronic Data Interchange
EEL Enhanced Extended Loop
ER Exception Report
ERR Rejected Query
ETL Extraction, Translation, and Loading EXACT Exchange Access and Control Tracking
F
FAC Facility
FBS Flexible Billing System
FCC Federal Communications Commission
FDT Frame Due Time
FG Feature Group
FMC Facilities Management Center
FMS Force Management System
FOC Firm Order Confirmation
FOK Found Okay
FOMS Frame Order Management System
FTG Final Trunk Group
FTM File Transfer Mode
FTP File Transfer Protocol
G
GE General Standards Metrics
GUI Graphical User Interface
H
HDSL High-bit-rate Digital Subscriber Line
I
I&M Installation and Maintenance
IDLC Integrated Digital Loop Carrier IDX Index
APPENDIX H – ACRONYM LIST H – 4
IFAS Intelligent Field Access System ILEC Incumbent Local Exchange Carrier INF Information
IOF Inter Office Facilities
IPM Impulse Per Minute
ISDN Integrated Services Digital Network
ISO Information System Organization or Information Service Organization
IT Information Technology
IXC InterExchange Carrier
J
JAD Joint Application Development
K
KPMG At one time this was an acronym; however, it is now the self-standing name of an accounting firm.
L
LATA Local Access Transport Area
LCC Local Collocation Co-coordinator LFAC Loop Facility Assignment Control
LFACS Loop Facility Assignment Control System LIDB Line Identification Database Information LMOS Loop Maintenance Operations System
LNP Long-term Number Portability
LNUM Listed Number
LQC Loop Qualification Center
LSC Order Confirmation
LSI Local Service Interface
LSOG Local Service Order Guide
LSR Local Service Request
LSRC Local Service Request Confirmation
M
M Mechanically M&R Maintenance & Repair
MA Maintenance Administrator
MCO Maintenance Control Office
MLT Mechanized Loop Testing
MLT Mechanized Loop Testing
MOE Mode of Entry
MPOE Minimum Point of Entry
MR Maintenance & Repair Metrics MTACT Metric Tracking and Change Tool
MTAS Mechanized Trouble Analysis System
MTTR Mean Time to Repair
N
NC New Contact or Network Channel or No Circuit or No Change or No Charge
NCI Network Channel Interface
NID Network Interface Device
NMC National Marketing Center
NMP Network Metric Platform
NP Network Performance Metrics
NP Not Polled
NTF No Trouble Found
NY PAP New York Performance Assurance Plan NY PSC New York Public Service Commission
O
OBF Ordering and Billing Forum
OCO Order Control Office
OD Operator Services Metrics
OLAP Online Analytical Processing
OOS Out of Service
OR Ordering Metrics
OS Operator Services
OSS Operations Support System
OTH Other, (data value signifying Specials Product Code or DS-Level), meaning “Speacials, Other than DSO, DS1, and DS3”
P
PA Pennsylvania
PA PAP Pennsylvania Performance Assurance Plan PA PUC Pennsylvania Public Utility Commission
PAD Rejected Query
PAP Performance Assurance Plan
PCD Post Completion Discrepancies or Post Completion Delayed PCN Provisioning Completion Notification
PCSR Parsed CSR
PM Preventive Maintenance
PMO I Performance Measure Order I (Opinion and Order entered 12-31-99), Docket No. P-00991643.
PMO II Performance Measure Order II (Final Opinion & Order on Performance Measures & Remedies for Wholesale Performance for Verizon Pennsylvania Inc. entered 12-12-02) Docket No. M-00011468.
PO Pre-Ordering Metric
PON Purchase Order Number
APPENDIX H – ACRONYM LIST H – 6
PR Provisioning Metrics
PRI ISDN Primary Rate
PSR Produce & Service Availability
PUC Public Utility Commission
Q
QA Quality Assurance
QMIS Queue Management Information System
R
RCCC Regional CLEC Control Center
RCMAC Recent Change Memory Administration Center
RCMC Regional CLEC Maintenance Center
REJ Rejected Query
ReTAS Repair Trouble Administration System
RI Routine Installation
RL Release
RM Request Manager
RRSC Regional Resold Services Center
RS Referred from Self
RT Repair Tracking
RTR Response Type Requested
S
SAI System Analysis & Integration
SAS Statistical Analysis System
SCCB Software Change Control Board
SCOPE Secured open Collocation Environment SECNCI Secondary Network Channel Interface Code
SERVICE System Expediting the Remote Verification and Input of Customer Enhancements
SES Software Engineering Solutions
SGAT Statement Of Generally Available Terms And Conditions
SOP Service Order Processor
SP Special Provisions
SQL Structured Query Language
STD RMK Standard Remarks
STP Signaling Transfer Point
T
TA-96 Telecommunications Act of 1996
TC Telecommunications Company
TCBH Time Consistent Busy Hour
TCM Trunk Capacity Management
TDMS Traffic Data Measurement System
TE Trouble Entry
TEO Telephone Equipment Order
TISOC Telecom Industry Services Operations Center TNDS-TK Traffic Network Data System TK
TNS Telephone Number Availability & Reservation
TOK Test Okay
TOPS Traffic Operator Position System
TR Trouble Report
TRA Due Date Availability (no longer used)
TSS Trunk Servicing System
TT Trouble Ticket
U
UNE Unbundled Network Element
UNE-L Unbundled Network Element Loop
UNE-P Unbundled Network Element Platform
USOC Universal Service Order Code
USS Unix System Services
V
VADI Verizon Advanced Data Incorporated
VB Visual Basic
VMS Voice Message Service
VZ Verizon
W
WBCC Wholesale Billing Collection Center
WCCC Wholesale Customer Care Center
WCIT Wholesale Claims and Inquiry Tracking WDRC Wholesale Dispatch Resource Center
WFA Work Force Administration
WFA-DI Work Force Administration – Dispatch In WFA-DO Work Force Administration – Dispatch Out
WPA Wholesale Performance Assurance
WPTS Wholesale Provisioning Tracking System
X
