MILLEMIGLIA PROGRAM GUIDE

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MILLEMIGLIA

PROGRAM GUIDE

Last update 31 December 2013

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ABOUT THE MILLEMIGLIA PROGRAM MILLEMIGLIA KIDS EXCLUSIVE CLUBS EARNINGS MILES ALITALIA AIR ONE SKYTEAM

OTHER PARTNER AIRLINES COMMERCIAL PARTNER GRIFFAIR

BUY, GIFT AND TRANSFER MILES

REDEEMING MILES

ALITALIA SKYTEAM

OTHER PARTNER AIRLINES

RULES AD REGULATIONS MilleMiglia is the loyalty program offering benefits, special offers and numerous services

dedicated exclusively to Alitalia customers.

Enrolment is free of charge and may be effected on alitalia.com or by contacting the Alitalia local Office. Moreover, you are also entitled to a welcome bonus* of 2,000 miles and receive your personal card directly at home**. It is so simple to get awards!

Miles are accrued by flying with Alitalia, Air One and its Airline Partners, by using the services of Commercial Partners adhering to the Program, or by shopping on Griffair, the on-board Alitalia boutique.

You may redeem your miles by requesting Award Tickets to reach your favorite destinations or to fly in the height of comfort in Business Class.

Besides, you also have the chance to become a member of the Alitalia Exclusive Clubs: Ulisse, Freccia Alata and Freccia Alata Plus, that represent a whole world of benefits and advantages. Each Club carries further benefits: access to the Lounges, waiting list priority, extra baggage allowance and much more. To join the Exclusive Clubs, you just have to accrue qualifying miles. The convenience of the Program is reconfirmed as miles are credited for all flights and for any fare purchased. Up to 300% of the miles for higher value tickets.

* The welcome bonus is allocated whenever an operation is effected within 3 months of enrolment (a flight with Alitalia or its Airline Partners, or a transaction with the commercial Partners of the Program).

** Your personal card will be sent to you only after you have taken your first flight or you have used one of the services offered by the Program’s Partners, and only if you have remembered to identify yourself as a MilleMiglia member, indicating your personal code.

MILLEMIGLIA KIDS

With its MilleMiglia Kids initiative, the MilleMiglia program rewards the globetrotting urge of its youngest passengers. If you have children over 2 and under 14 years of age, you may accrue miles on your account for all flights token by your children with Alitalia. To take part in this initiative, register your child’s personal information on alitalia.com.

EXCLUSIVE CLUBS

If you are one of our most loyal customers, you may become a member of the Ulisse, Freccia Alata and Freccia Alata Plus Exclusive Clubs, which offer special services and exclusive benefits. You just have to accrue the necessary qualifying miles between 1 January and 31 December by flying with Alitalia, Air One, one of the SkyTeam Alliance companies or by using the other Partners’ services, wherever specifically indicated. The actual miles you need are: 20,000 qualifying miles to join the Ulisse Club

50,000 qualifying miles to join the Freccia Alata Club 80,000 qualifying miles to join the Freccia Alata Plus Club

Otherwise, you may join Exclusive Clubs on the strength of the number of qualifying flights* you have token in the course of the year with Alitalia, Air One or the SkyTeam Partners. The actual number required is:

30 qualifying flights to join the Ulisse Club 60 qualifying flights to join the Freccia Alata Club 90 qualifying flights to join the Freccia Alata Plus Club

Those customers who, for at least 10 consecutive years, have continued to hold the most prestigious status of the Program (Freccia Alata until 2007; Freccia Alata Plus since 2008) thanks to their reaching the standard qualifying miles requirement, will be entitled

to Freccia Alata Plus Club Membership “Per Sempre”, that is to say, Freccia Alata Plus

ABOUT THE MILLEMIGLIA PROGRAM

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REDEEMING MILES

ALITALIA SKYTEAM

RULES AD REGULATIONS

1_{- For reservations on Alitalia flights; for check-in on Alitalia flights.} 2_{- On Alitalia flights.}

3_{- On Alitalia and Skyteam Partner flights}

4_{- For Alitalia flights, only to Rome Fiumicino and Milan Linate.}

5_{- For Ulisse Club Members,}_{up to 2 upgrades}_{for a medium-haul international flight from Classica - Economy Class to Ottima - Business} Class. For Freccia Alata Club Members, up to 4 upgrades from Classica - Economy Class to Classica Plus - Premium Economy Class or to Ottima - Business Class. For Freccia Alata Plus Club Members, up to 4 upgrades from Classica - Economy Class to Classica Plus - Premium Economy Class or to Ottima - Business Class; or from Classica Plus - Premium Economy Class to Magnifica Business Class. Freccia Alata Plus Club Members can request also up to 2 upgrade from Classica - Economy Class to Magnifica - Business Class. For full details on Exclusive Club benefits, see the charts:

Exclusive Club members, according to which Club they belong to, are entitled to an Exclusive Bonus each time they fly with Alitalia or the SkyTeam Alliance Partners:

Ulisse Club: Exclusive Bonus of 25% extra miles Freccia Alata Club: Exclusive Bonus of 50% extra miles Freccia Alata Plus Club: Exclusive Bonus of 100% extra miles

The Exclusive Bonus will be awarded on all flights effected in a booking class with entitlement to mileage accrual (excluding any promotions) and is calculated on the miles credited for each flight in Classica - Economy Class (the maximum mileage on which the Exclusive Bonus may be applied is the mileage entitlement relating to the booking classes K, V and T).

Miles accrued with the Exclusive Bonus do not qualify for joining the Alitalia Exclusive Clubs. The Exclusive Bonus will be credited only when status has been confirmed in the Alitalia systems.

25%

Purchase of single admission ticket or Lounge Card

EXCLUSIVE CLUB BENEFITS

Waiting list priority1

Check-in at Business Class desks2

Exclusive Bonus3 Yes Yes 50% Yes Yes 100%

Free transport of 1 item of sports equipment baggage (golf, ski, surf, etc.).

Reservations guaranteed up to 24 hours before departure for full fare (Y) Economy Class tickets on long haul flights2

Priority for boarding2 Dedicated Customer Services

Priority baggage claim4 Preferred seating

Preferred access to security check points --- Yes Yes

Freccia Alata Card forYOU to give as a gift --- --- Yes

Business forYOU5 _{(see regulations for details)} _Free _Free _Free Confort Seat

Program Partners benefits

---Yes Yes Yes Yes Yes

Post-flight customer service

Purchase of single admission ticket or Lounge Card Access to the Freccia Alata Alitalia Lounges

Access to the VIP SkyTeam Lounges

---Dedicated Telecheck-in ---Yes Yes ---Yes

Yes Yes Yes

--- Yes Yes Yes

---Yes ---Yes Yes Yes Yes, with direct operator access

Yes Yes Yes, with direct operator access

--- Yes Yes Yes

--- Yes Yes

Yes

Complimentary excess baggage -- Yes Yes

Executive Service Yes ---Yes Yes Yes Yes SkyPriority

Transferring qualifying miles to the next year

Elite Status guaranteed one year --- --- Yes

Unlimited ---Unlimited Unlimited

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---ABOUT THE MILLEMIGLIA PROGRAM MILLEMIGLIA KIDS EXCLUSIVE CLUBS EARNINGS MILES ALITALIA AIR ONE SKYTEAM

REDEEMING MILES

ALITALIA SKYTEAM

FRECCIA ALATA PLUS CLUB MEMBERSHIP “PER SEMPRE” REGULATIONS

PARTICIPANTS

The initiative is available to Freccia Alata Plus Members who have reached the standard confirmation thresholds for 10 consecutive years for the Freccia Alata Plus (since 2008) and Freccia Alata (in the years prior to 2008) Clubs, whether in miles or in flights. The customers must therefore meet the following criteria:

• They must have been Freccia Alata Plus members since 2008, must have reached

the required threshold in qualifying miles for Freccia Alata Plus status

(80,000 qualifying miles in one calendar year), or else the threshold of qualifying flights (90 eligible routes in one calendar year, since 2010), and must have maintained their Freccia Alata Plus status throughout the subsequent period;

• They must have reached the standard thresholds for Freccia Alata status eligibility

for the years prior to 2008.

Customers who meet the initiative’s participation requirements will receive an e-mail or hard copy notice from Alitalia confirming their inclusion in the Freccia Alata Plus “Per Sempre” Club.

BUSINESS forYou REGULATIONS

Ulisse Club

• Business ForYou is restricted to Ulisse Club Members.

• Members can take advantage of this promotion for the entire duration of their Ulisse Club memberships.

• Each Ulisse Club member benefits from up to 2 upgrades to Ottima - Business without additional costs or offer this opportunity to someone else.

• Within the benefit’s period of validity, each Member may request to switch to Ottima-Business class for one round-trip flight or for two individual segments (legs).

• In order to take advantage of this promotion, the member must be in possession of a valid ticket in booking class Y, B, M or H (for Classica - Economy tickets) for a medium-haul international flight operated by Alitalia.

• This benefit may be used by the member or by someone indicated by the member

(provided this person owns an Economy ticket for the classes in question). The benefit must be requested to the dedicated Customer Service in Italy or at an Alitalia office for clients residing abroad, by the owner of the Ulisse card.

• The request can be submitted up to 3 days prior to your flight, and must be requested n o later than the expiry of the benefit itself.

• The onboard seats reserved for this promotion are limited, and standby passengers will not be accepted.

• After having confirmed the Member’s reservation of a superior travel class, the itinerary and/or date and/or beneficiary of the ticket cannot be changed.

• The miles earned on the flights taken in Ottima-Business Class thanks to this promotion are those which are foreseen by the Classica - Economy class actually purchased.

• Switching from Classica-Economy Class to Magnifica-Business Class or Classica Plus-Premium Economy Class, or from Classica Plus-Premium Economy Class to Magnifica-Business Class.

• Is not permitted upgrade from Classica - Economy Class to Magnifica - Business Class or from Classica - Economy Class to Classica Plus - Premium Economy Class, or from Classica Plus - Premium Economy Class to Magnifica - Business Class.

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REDEEMING MILES

ALITALIA SKYTEAM

RULES AD REGULATIONS Freccia Alata Club

• This initiative is exclusively reserved to members of the Freccia Alata Club.

• Members may take advantage of this benefit for the entire duration of their Freccia Alata Club

membership.

• Each Freccia Alata Club member benefits from 4 upgrades that are valid for one year. • Each member may request an upgrade to the upper class for a return flight or for two single

flight segments, during the period in which this benefit is valid. One upgrade must be used for each flight segment.

• To take advantage of this benefit, it is necessary to hold a ticket in the booking classes Y, B, M

and H (Classica – Economy Class) for international medium-haul flights or international long-haul flights operated by Alitalia).

• Beneficiary of this service is the member himself and/or a person designated by him (who

nevertheless must hold a ticket in Classica – Economy Class issued in one of the above-mentioned booking classes); in any case, it must be requested by the Freccia Alata Card holder by contacting the dedicated Customer Service in Italy or the Alitalia office for Customers resident abroad.

• Such a request must be presented up to 3 days prior to the flight and, in any case, within and

no later than the expiry date of the benefit.

• Seats reserved on board for this initiative are limited and no waiting list is allowed.

• Once an upgrade to an upper class has been confirmed to the member, no further changes of

itinerary and/or date and/or beneficiary are permitted.

• The mileage accrual relating to the flight token in a superior class thanks to this initiative is

equivalent to that relating to the Classica – Economy Class actually purchased.

• It is not possible to get an upgrade either from Classica - Economy Class to Magnifica - Business Class, or from Classica Plus - Premium Economy Class to Magnifica - Business Class. Freccia Alata Plus Club

• This initiative is exclusively reserved to members of the Freccia Alata Plus Club.

• Members may take advantage of this benefit for the entire duration of their Freccia Alata Club

membership.

• Each Freccia Alata Plus member benefits from 4 upgrades that are valid for one year. • Each member may request an upgrade to the upper class for a return flight or for single flight

segments, during the period in which this benefit is valid. To get an upgrade from Classica – Economy Class to Ottima – Business or Classica Plus – Premium Economy Class it is necessary to use an upgrade for each flight segment. To upgrade from Classica – Economy Class to Magnifica – Business Class it is necessary to use 2 upgrades for each flight segment. To upgrade from Classica Plus – Premium Economy Class to Magnifica – Business Class it is necessary to use an upgrade for each flight segment.

• To take advantage of this benefit, it is necessary to hold a ticket in the booking classes Y, B, M

and H (Classica – Economy Class) to upgrade to the upper class, or a ticket in booking class P (Classica Plus – Premium Economy Class) to upgrade to the Magnifica – Business Class.

• Beneficiary of this service is the member himself and/or a person designated by him (who

nevertheless must hold a ticket in Classica – Economy Class or in Classica Plus – Premium Economy Class issued in one of the above-mentioned booking classes); in any case, it must be requested by the Freccia Alata Plus Card holder by contacting the dedicated Customer Service in Italy or the Alitalia office for Customers residing abroad.

• Such a request must be presented up to 3 days prior to the flight and, in any case, within and

no later than the expiry date of the benefit.

• Seats reserved on board for this initiative are limited and no waiting list is contemplated. • Once an upgrade to an upper class has been confirmed to the member, no further changes of

itinerary and/or date and/or beneficiary are permitted.

• The mileage accrual relating to the flight token in a superior class thanks to this initiative is

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REDEEMING MILES

ALITALIA SKYTEAM

RULES AD REGULATIONS The following is an example of the miles you can earn, as a member of our Exclusive Clubs,

when flying Rome to Palermo:

* Not qualifying miles

O, L, G, W, R 100*

Freccia Alata Plus 0 100

Freccia Alata 0 100

Ulisse 0 100

N, S, Q, X 250

Freccia Alata Plus 250 500

Freccia Alata 125 375

Ulisse 63 313

K, V, T 500

Freccia Alata Plus 500 1.000

Freccia Alata 250 750

Ulisse 125 625

Booking Class Rome - Palermo (distance covered in miles

< 500)

Miles for the flight Club Memberdhip Exclusive _Bonus Total miles

M, H 750

Freccia Alata 250 1.000

Ulisse 125 875

B 1.000

Ulisse 125 1.125

Y 1.500

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REDEEMING MILES

ALITALIA SKYTEAM

EARNING MILES

Communicate your MilleMiglia code each time you book a flight or use a service provided by a Program Partner and your miles will be automatically credited. If you book an Alitalia flight online, remember to enter your code in the specific field. And don’t forget to show your MilleMiglia membership card at the airport and whenever you use a Partner’s service.

In the event of any missing miles relating to Alitalia flights with an electronic ticket, you may present an online request for these to be credited using the service “Request miles online”. This service is applicable to flights made at least 7 days beforehand but no earlier than 4 months before the date on which the credit request is submitted.

If there are flights relating to Alitalia Partner with paper tickets: please send us a copy of your boarding pass and ticket, with your name and the MilleMiglia code, within 4 months from the date of the flight, you can do it:

- By e-mail at [email protected] - Fax it to the number 06 91620060

- By mail: at Alitalia MilleMiglia, PO Box 10371, 00144 ROMA

In the case of missing miles relating to operations effected with commercial Partners, credit requests must be forwarded directly to the Partner concerned, who will then proceed to transmit the credited miles to Alitalia.

For missing miles regarding purchases on board Boutique, send us your request enclosing receipts for the purchase made with your name and the MilleMiglia code, you can do it: - By e-mail at [email protected]

- Fax it to the number 06 91620060

- By mail: at Alitalia MilleMiglia, PO Box 10371, 00144 ROMA

EARNING MILES WITH ALITALIA

With Alitalia you earn miles based on the distance traveled and the class of service booked. Earn more with higher value tickets: up to triple miles for international flights in Ottima

or Magnifica - Business Classes and with a Full Fare Economy class ticket on domestic flights within Italy. And on Rome Fiumicino-Milan Linate (and vv.) flights you earn more miles, from a minimum of 750 miles to a maximum of 2,000 qualifying miles.

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REDEEMING MILES

ALITALIA SKYTEAM

INTERNATIONAL

MEDIUM HAUL FLIGHTS

Distance travelled < = 1.000 miles Distance travelled > 1.000 miles R, O N, S, Q, L, X,_{W, G} K, V, T M, H B Y J, C, D, I, E Booking class

SERVICE CLASS CLASSICA-ECONOMY OTTIMA-BUSINESS

100 miles 500 miles 1,000 miles 1,500 miles 3,000 miles 100 miles _{miles flown}50% of _{miles flown}100% of _{miles flown}150% of _{miles flown}300% of

INTERNATIONAL LONG

HAUL FLIGHTS

R N, S, Q, L, X,_{W, O, G} K, V, T M, H B Y P, A J, C, D, I, E Booking class

SERVICE CLASS CLASSICA - ECONOMY

CLASSICA PLUS PREMIUM ECONOMY MAGNIFICA BUSINESS Distanza percorsa

> 1.000 miglia 100 miles _{miles flown}50% of _{miles flown}100% of _{miles flown}150% of _{miles flown}200% of _{miles flown}300% of Rome Fiumicino

- Milan Linate

L, X, O, W, G,

R, Q, S N, T, V B, Y I, D, E C

Booking class

SERVICE CLASS CLASSICA-ECONOMY EASY CLASSICA - ECONOMY _COMFORT

750 miles 1,000 miles 1,250 miles 1,500 miles ROME FIUMICINO MILAN LINATE

FLIGHTS

1,750 miles 2,000 miles DOMESTIC FLIGHTS

SERVICE CLASS CLASSICA-ECONOMY

Distance travelled > 500 miles Distance travelled

< = 500 miles

100 miles _{miles flown}50% of _{miles flown}100% of 150% dof _{miles flown} _{miles flown}200% of _{miles flown}300% of

Booking class O, L, G, W, R N, S, Q, X K, V, T M, H B Y

Table valid from January 1st_{, 2013 until January 31}st_{, 2014; table valid for all Alitalia domestic flight with the exception of Rome Fiumicino - Milan} Linate flights.

Table valid from January 1st_{, 2013 until January 31}st_{, 2014.}

100 miles 250 miles 500 miles 750 miles 1,000 miles 1,500 miles

You can earn miles from 1st January to 31st December on all Alitalia flights and classes with the exception those for which a credit is recognized less than or equal to 100 miles.

We consider qualifying flights as all the flights flown in a specific class eligible for the accrual of miles; for example all the classes which will enable you to join or renew your Exclusive Clubs membership. No miles will be credited if you are using a bonus ticket or a bonus class upgrading. In case of purchase of Paid Upgrade, or Upgrade Award, the miles earned for the Table valid from January 1st_{, 2013 until January 31}st_{, 2014.}

Miles earned are qualifying to gain access or renew the membership in the Exclusive Clubs.

Table valid from January 1st_{, 2013 until January 31}st_{, 2014.}

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REDEEMING MILES

ALITALIA SKYTEAM

EARNING MILES WITH AIR ONE

The newAir One, Alitalia’s smart carrier, offers domestic and international destinations from Milan Malpensa, operated by new A320 aircraft.

Air One is part of MilleMiglia Program: you can accrue miles* based on the distance travelled and the class of service booked.

Fixed miles amount calculated according to the destination and the fare purchased. Round-trip flights are considered as two separate segments. * For all flights not included in the above mentioned tables, operated by Alitalia with Air One aircraft, please refer to the accrual table valid on Alitalia flights.

Booking class R, L, W, X, D, I, Z T, V, K, H, A, N, S, E, Q, U Y, B, M Flights within Italy Flights from Italy

to Europe (and vv.) 0 250 miles 500 miles

Flights from Italy to: Tunis, Instanbul,

St. Petersburg, Kiev (and vv.) 0 500 miles 1,000 miles

FARES GO SMART VALUE

Table valid from January 1st_{until October 31}st_2013.

Flights within Italy 0 500 miles

International Flights 0 1.000 miles

Table valid form November 19th, 2013 until April 30th, 2014.

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REDEEMING MILES

ALITALIA SKYTEAM

EARNING MILES WITH SKYTEAM

SkyTeam is a leading global Alliance made up of Alitalia and other 18 Partner Airlines. With SkyTeam you earn miles based on the distance traveled and the class of service booked. Miles earned with SkyTeam Partners allow you to access or renew the membership in the Exclusive Clubs.

No miles credited for the following booking classes: O, X, E, Z, G, R. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Distance traveled <= 500 miles Booking Class L, N, Q, W, U Distance traveled > 500 miles 250

50% of miles flown miles flown 150% of miles flown

Economy

Miles to be credited*

Business

500 750

All other classes All classes

No miles credited for the following booking classes: G, F, I, Z, O, A, P, S, X.

* Miles are calculated according to IATA TPM (Ticketed Point Mileage). Table valid for flights from 1 October 2013.

Distance traveled <= 500 miles Booking Class N, R,V, W Distance traveled > 500 miles 250

Economy

Business

500 750

Y, B, M, U, K, H, Q, T, E, L J, C, D

No miles credited for the following booking classes: A, G, P, Q, Z, O, X, W, F, N, S, R, T, U, I. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Distance traveled <= 500 miles Booking Class V, H Distance traveled > 500 miles 250

Economy Miles to be credited* Business 500 750 Y, B, M, L, E, K J, C, D Journeys up to 500 miles Booking classes T, E, N, V, A, R, G

Journeys over 500 miles

250

50% of

miles flown Miles flown miles flown150% of

Economy

Business

500 750

Y, B, M, U, K, H, L, Q J, D, C

Class Club Economy

125% of miles flown

625

I, W, S

Table valid for flights from 5 December 2013.

No miles credited for the following booking classes: O, F, Z, X, P. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

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REDEEMING MILES

ALITALIA SKYTEAM

RULES AD REGULATIONS Distance traveled <= 500 miles Booking Class L, N, R, S, V, T, K Distance traveled > 500 miles 250 50% of

miles flown miles flown miles flown125% of

Economy

Business/First

500 625

Y, B, E, H, M, W F, P, C, J, D, I

No miles credited for the following booking classes: A, G, U, X, Q, Z, O.

1. It is possible to earn mile also with flights of the associate company Shanghai Airlines. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

1 Distance traveled <= 500 miles Booking Class K, W, V, R, Q, H, N, T Distance traveled > 500 miles 250 50% of

Economy Miles to be credited* First 500 750 Y, B, T F Business 125% of miles flown 625 D, J, C, Z

No miles credited for the following booking classes: E, O, S, L, X, U, I, G, A. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Within France and Italy

Distance traveled <= 500 miles Booking Class K, H, L, Q, T 250 Economy Miles to be credited* Business/First 500 Within France and Italy

Distance traveled > 500 miles

50% of

miles flown miles flown100% of

No miles credited for the following booking classes: E, G, N, O, R, V, X. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Y, B, U, M P Other flights Distance traveled <= 750 miles 375 750 1,500 Other flights Distance traveled > 750 miles 50% of miles flown 100% of miles flown 750 150% of miles flown A, S, W 1,125 150% of

miles flown miles flown200% of

C, D, J, Z 1,000 200% of miles flown 1,500 200% of miles flown I 1,125 150% of miles flown Premium Economy Distance traveled <= 500 miles Booking Class K, U, L, Q, E, V Distance traveled > 500 miles 250

50% of miles flown Miles flown _{miles flown}125% of _{miles flown}150% of

Economy

Business First

500 625 750

Y, B, M, H, W, S J, C, D, I F, A, P

Table valid for flights from 27 October 2013.

No miles credited for the following booking classes: Z, R, G, T, N * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

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REDEEMING MILES

ALITALIA SKYTEAM

RULES AD REGULATIONS Distance traveled <= 500 miles Booking Class L, T, U, X, V, E Distance traveled > 500 miles 250

Economy

Business/First

500 750

Y, B, M, S, H, Q, K F, P, A, G, J, C, D, I, Z

No miles credited for the following booking classes: N, O, R, W * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Distance traveled <= 500 miles Booking Class

Distance traveled

> 500 miles miles flown 150% of miles flown

Economy

Business

500 750

All other classes All classes

No miles credited for the following booking classes: D, G, V, X, W. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Within the Netherlands and Italy

Distance traveled <= 500 miles

Booking Class K, Q, H, L, T 250 Economy Miles to be credited* Business 500 750

Within the Netherlands and Italy

Distance traveled > 500 miles 50% of miles flown miles flown 150% of miles flown

Y, U, B, M J, C, Z, D, I Other flights Distance traveled <= 750 miles 375 750 1,125 Other flights Distance traveled

> 750 miles 50% of miles flown miles flown

150% of miles flown

No miles credited for the following booking classes: E, N, X, R, G, V, W, O. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Within the Czech Republic Booking Class G, U, L, X, Q, A 250 Economy Miles to be credited* Business 500 1.000 Distance traveled <= 750 miles 50% of

Y, M, B, H, K, T J, C, D

Distance traveled > 750 miles

375 750 1.500

No miles credited for the following booking classes: E, R, Z, V, N, S, W, O, I. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

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REDEEMING MILES

ALITALIA SKYTEAM

RULES AD REGULATIONS Distance traveled <= 500 miles Booking Class L, Q, N, T, R, H, G, V Distance traveled > 500 miles 250 50% of

Economy Miles to be credited* First 500 750 B, M, K, U Y 200% of miles flown 1,000 C, D, J, I

Table valid for flights from 27 October 2013. No miles credited for the following booking classes: X, E, O, S * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Distance traveled <= 500 miles Booking Class H, L, Q, T Distance traveled > 500 miles 250 50% of

Economy Business

500 625

Z, Y, W, S, B, M C, J

No miles credited for the following booking classes: X, O, P, R, U, V, N, A, E, F, D, T, I. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Table valid for flights from 27 October 2013. No miles credited for the following booking classes: R, X, A, G, O, W,S, E, N, V. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Distance traveled <= 500 miles Booking Class H, T, L, Q Distance traveled > 500 miles 250 50% of

Economy

500 750

Y, K, B, M, U

Business/First J, D, Z, C, I

No miles credited for the following booking classes: S, Z.

* Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Distance traveled <= 500 miles

Classi di prenotazione B, M, K, H, T, Q, X, V, L

Distance traveled

> 500 miles miles flown50% of miles flown miles flown125% of

Economy 500 625 Y, W, O Business/First J, C, I, F, P, A, R, D Miglia accreditate* 250

Table valid for flights from 27 October 2013. No miles credited for the following booking classes: E, G, O, R, S, U, W, X, Z, T, H. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Distance traveled <= 500 miles Booking Class N, Q, K, V Distance traveled > 500 miles 250 50% of

Economy Miglia accreditate* First 500 625 Y, B, L, M J, C, D, I 150% of miles flown 750 P, F, A Business Miles to be credited* Distance traveled <= 500 miles Booking Class H, E, K Distance traveled > 500 miles 250 50% of

Economy First 500 750 Y, W, B, M R, P, F Business 125% of miles flown 625 J, C, D, I, Z

Table valid for flights from 27 October 2013. No miles credited for the following booking classes: R, X, A, G, O, W,S, E, N, V. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

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REDEEMING MILES

ALITALIA SKYTEAM

EARNING MILES WITH OTHER PARTNER AIRLINES

Alitalia’s partnership agreement with Etihad Airways, Jet Airways, Malaysia Airlines and Qantas enables you to reach beautiful destinations, and to earn miles valid for Award Tickets.

Miles earned with these Partners are not valid for joining or renewing membership in the Exclusive Clubs.

No miles credited for the following booking classes: O, Z, I, N, S, X, T. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Distance traveled <= 500 miles Booking Class E, M, K, Q, V, U, L Distance traveled > 500 miles 250 50% of

Economy Miles to be credited* First 500 750 Y, B, H C, D, J, W 200% of miles flown 1,000 F, A, R Business Distance traveled <= 500 miles Distance traveled > 500 miles 250 500 miles flown Economy Miles to be credited* Business First 625 750 50% of

miles flown miles flown125% of miles flown150% of

Booking Class G, L, M, V, S W, R, T, Y, B, H, K J, C, D, I F, A

No miles credited for the following booking classes: P, U, E, Z, X, N, O, Q. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

Distance traveled <= 500 miles Distance traveled > 500 miles Economy Miles to be credited* Business First Booking Class

No miles credited for the following booking classes: K, H, V, O, W, R, X, D, G. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

250 375

75% of miles flown

500 750

50% of

S N, L, Q Y, M, T, U C, J, Z, I, P 1,000 200% of miles flown F, A Distance traveled <= 500 miles Booking Class K, M Distance traveled > 500 miles 250 50% of

Economy Miles to be credited* First 500 625 Y,B, H C, J, D, Z 150% of miles flown 750 F, A Business

No miles credited for the following booking classes: L, V, S, N, Q, O. * Miles are calculated according to IATA TPM (Ticketed Point Mileage).

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EARNING MILES WITH COMMERCIAL PARTNERS

The many Commercial Partners adhering to the MilleMiglia Program allow you to accrue miles while enjoying exclusive benefits. We remind you that not all the commercial offers and fares contemplate the accrual of miles. To find out about the conditions in force regarding the granting of miles and any problems relating the crediting of miles, we invite you to contact Partners directly.

The world’s leading hotel operator and market leader in Europe, Accor operates in 92 countries with more than 3,500 hotels and 440,000 rooms.

In Italy, it provides an extensive offer including 8 brands (Sofitel, Pullman, MGallery, Novotel, Mercure, Adagio, ibis and ibis Styles), for a total of over 60 hotels ranging from luxury to economy. In order to earn miles, it is necessary to enroll in Le Club Accorhotels, the Accor hotel loyalty program. You will earn Le Club Accorhotels points by staying at more than 2,500 hotels and you will be able to convert them into Alitalia miles as follows:

2 Le Club Accorhotels points = 1 mile

You will earn 2 Le Club Accorhotels points for every Euro or Dollar spent at Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure, Adagio hotels and at Thalassa sea & spa institutes and 1 Le Club Accorhotels point for every Euro or Dollar spent at ibis and ibis Styles brand hotels¹. Le Club Accorhotels points will be earned on the overall spending, including additional services such as meals taken in the hotel restaurant during your stay or spa services². The enrollment in Le Club Accorhotels program is free.

If you are not a Le Club Accorhotels member yet, enroll in the program on the web page https://s-leclub.accorhotels.com/ffp/millemiglia/en and your Le Club Accorhotels points will be automatically converted into Alitalia miles after each stay.

If you are already a Le Club Accorhotels member, visit the web page

https://s-leclub.accorhotels.com/ffp/millemiglia/en, follow the steps described and you will have your Le Club Accorhotels points automatically converted into miles after each stay.

For reservations, claims or questions visit http://www.accorhotels.com/en/leclub/index.shtml 1. 1 euro spent = 2 Le Club Accorhotels points at Thalassa sea & spa institutes for stays at a Sofitel, Pullman, MGallery, Novotel, Suite Novotel

or Mercure brand hotel. 1 euro spent = 1 Le Club Accorhotels point at Thalassa sea & spa institutes for stays at an ibis or ibis Styles brand hotel. See the list of participating hotels on www.accorhotels.com, Le Club Accorhotels section.

2. See terms and conditions on www.accorhotels.com, Le Club Accorhotels section. Hotels

Atahotels is a prestigious Italian hotel chain with over 40 years of experience in the hospitality: 22 hotels among Resorts, Business Hotels and Aparthotels.

With Atahotels earning miles is easy. Just stay in one of the hotel chain and mention your MilleMiglia card number at time of check-out. You can earn:

• 500 miles for every stay in one of the Business Hotels and Aparthotels of the chain.

• 1,000 miles for every stay in one of the Resorts and 5 star hotels of the chain.

For reservations contact the Customer Service: 0039 06 6964 6964 or send an email to [email protected]

For information Visit the Official site.

Best Western is the most extensive hotel chain in the world, and a leader in Italy, where it boasts more than 170 three-star and four-star hotels.

To earn miles you must be a member of the Best Western Rewards, Best Western’s loyalty program.

You can earn:

• 250 miles for each stay in any one of 4,000 hotels located in 90 countries worldwide

• 500 miles for each stay in any Best Western hotel in Italy For information and reservations visit the website www.bestwestern.com For Ulisse, Freccia Alata and Freccia Alata Plus Members, in Italy only:

• late check-out, subject to hotel availability

• free room upgrade in Italy subject to hotel availability at the time of check-in

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RULES AD REGULATIONS If you are a member of the Hilton HHonors and MilleMiglia program, you can earn both HHonors

Points and MilleMiglia miles for all stays within the Hilton Worldwide portfolio of brands, as outlined below:

600 miles per stay at qualifying rates at the following hotels: Waldorf Astoria™Hotels & Resorts, Conrad® Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton™, Embassy Suites Hotels™, Hilton Garden Inn™, Home2Suites by Hilton™, Hilton Grand Vacations™ 120 miles per stay at qualifying rates at: Hampton Inn™ Hotels, Homewood Suites by Hilton™ The Hilton HHonors Event Bonus Program 1 mile will be awarded for each US dollar (or equivalent in other currency) spent in organizing events (meetings, conferences, parties, etc.) at participating hotels of: Hampton Inn, Hampton Inn & Suite by Hilton Hotels & Resorts, Doubletree by Hilton, Embassy Suites, Hilton Garden Inn, Conrad Hotel & Resorts and Waldorf Astoria Hotels & Resorts. The minimum expense for earning miles is US$ 1,000 (or equivalent in other currency), and a maximum of 100,000 miles can be earned. For more information and for conditions that apply to this program, please consult HiltonHHonors.com/eventbonus;

Signing up for the Hilton HHonors Program is free; and Hilton HHonors is the only hotel rewards program that allows you to earn points and miles on the same stay. Hilton HHonors offers stays with no blackout dates and award stays in more than 3,800 hotels worldwide.

For Reservations and information, or to learn more about the HHonors programme and enrol, please contact us at +1.800.444.866, or visit us on the web at www.hiltonhhonors.com.

IHG includes more than 4,500 hotels locations worldwide, with these brands: InterContinental® Hotels & Resorts, Crowne Plaza®_{Hotels & Resorts, Hotel Indigo}®_{, Holiday Inn}®_{Hotels & Resorts,} Holiday Inn®_{Express, Staybridge Suites}®_{and Candlewood Suites}®_.

With Priority Club®_{Rewards, IHG’s loyalty Program,}_{you can earn miles with every qualifying stay:}

• 600 miles at InterContinental®_{, Crowne Plaza}®_{, Hotel Indigo}®_,

• 500 miles at Holiday Inn®_{, Holiday Inn Express}®_{, Hotel Indigo}®_{, Staybridge Suites}® and Candlewood Suites®

For Ulisse, Freccia Alata e Freccia Alata Plus members only:

• late check-out at 14.00, subject to availability

For extended stay earnings, member will earn 500 miles per stay. In order to earn miles, a Priority Club®_{Rewards membership is required.}

You can also convert Priority Club®_{Rewards points into Alitalia miles as follows:} 10,000 Priority Club®_{points = 2,000 miles}

For information, Priority Club Service Center +44 (0) 871.226.1111.

Booking: 44 (0) 0871.423.4942 or visit www.ihg.com to find the telephone number to a local booking center.

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RULES AD REGULATIONS Marriott has over 3,700 hotels in 74 countries and territories worldwide.

To earn miles you must be a member of Marriott Rewards. Within your Marriott Rewards profile, you must have your earning preference set as ‘Miles/other programs” and select Alitalia as your preferred airline. Additionally, you must add your MilleMiglia card number to your profile. For each stay at selected rates:

• 2 miles for each US dollar spent (on qualifying hotel charges) at JW Marriott®_{; Autograph} Collection®_{, Renaissance}®_{Hotels, Marriott}®_{Hotels & Resorts and Marriott Vacation Club}®

• 2 miles for each US dollar spent (on room rate only ) at The Ritz-Carlton®_{and EDITION}SM and Gaylord Hotels®

• 1 mile for each US dollar spent (on room rate only) at AC Hotels by Marriott, Courtyard by Marriott®_{, Fairfield Inn & Suites by Marriott}®_{, SpringHill Suites by Marriott}®_{, Residence Inn by} Marriott®_{, TownePlace Suites by Marriott}®_{and Marriott Executive Apartments}®

Visit alitalia.com to know the list of the hotels.

If you wish, you can convert Marriott Rewards®_{points into Alitalia miles:} 10,000 Marriott Rewards®_{Points = 1,500 miles}

20,000 Marriott Rewards®_{Points = 3,500 miles}

HOLIDAY OWNERSHIP

Marriott Vacation Club’s Holiday Ownership concept allows you to vacation in one or all of 53 resorts around the globe, including Europe, for more information visit Marriott Vacation Club or call 00800 4400 4400 (International Freephone) or +44 (0)20 3027 3891 (standard rate). For information contact 800 876022 (toll-free from Italy)

or 44 2070127878 (from abroad) or visit the Marriott Rewards Customer Service website https://www.marriott.com/rewards/customer-support.mi

With more than 390 hotels in 26 countries across Europe, America and Africa, NH Hotels offers you an extensive selection of establishments regardless of whether your stay is for business or pleasure. You can earn:

• 150 miles per night at NH Express • 200 miles per night at NH Hoteles • 250 miles per night at NH Collection

Miles will be granted for Official and Corporate Rates (reduced or promotional rates are not included). For information and reservations, phone number 902.115.300 (Europe) or +34.91.398.44.38 (rest of the World)

Visit the website www.nh-hotels.com for a list of the Hotels included in the MilleMiglia Program and to know the number of miles earned for your hotel stays. To verify the number of miles earned for your hotel stays, you can send an email to [email protected]

Starhotels is an Italian hotel group with 22 hotels located in exclusive destinations.

There are seventeen 4 star hotels in Italy and five luxury Collezione hotels in the beautiful cities of New York, Paris, Milan, Venice and Trieste. Each hotel reflects the spirit of the city

and the Italian love of art, culture and gastronomy. You can earn 250 miles for any stay in Italy and Paris.

For reservations and information contact: Tool Free from Italy, France, Germany, UK,

Spain 00 800 0022 0011; from other countries T.+39 05536925 e-mail [email protected] or visit the website www.starhotels.com

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REDEEMING MILES

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RULES AD REGULATIONS Starwood Hotels & Resorts has over 1000 properties in almost a 100 countries.

You can earn miles with Starwood Hotels & Resorts based on total amount paid at check-out: • Starwood Preferred Guest®_{: 2 miles per each U.S. dollar spent}

• Gold Preferred Guest®_{and Platinum Preferred Guest}®_{members: 3 miles per U.S. dollar spent}

The accrual system is valid for stays at qualifying rates at the following participating hotels: Sheraton Hotels & Resorts, Four Points by Sheraton, Le Méridien, Aloftsm, Elementsm, St. Regis Hotels & Resorts, The Luxury Collection, W Hotels and Westin Hotels and Resorts worldwide. In order to earn miles, you will first need to become a member of Starwood Preferred Guest, Starwood’s own loyalty program.

If you are not a member yet, please sign up on SPG.com/moremiles, at hotel check in desk, or by calling the SPG Customer Contact Center and request to earn Alitalia miles. If you are already Starwood Preferred Guest member, you need to update your accrual profile directly at SPG.com/moremiles, at hotel check in desk, or by calling the SPG Customer Contact Center, requesting to earn Alitalia miles.

As both a Starwood Preferred Guest member and a MilleMiglia member, you can still convert Starpoints into Alitalia miles, you can still convert Starpoint points into Alitalia miles, as the at the following ratio:

• 1 Starpoint point = 1 mile.

When Starpoints are transferred to a frequent flyer account, both accounts must be in the same name otherwise the airline will reject the transfer. This is for the member’s protection so that no unauthorized transfers may occur. Please keep in mind that only one airline transfer transaction per member, per airline program, is permitted within a 24-hour period.

For information and reservations contact Direct Dial Numbers: Japanese: +81-3-5423 6062, +81-3-5423 6062

Cork: +353-21-4511056, +353-21-4511056 Singapore: +65-6836 7688, +65-6836 7688 Italy: Free Number +800 325 55555

Visit the websites www.starwood.com and www.starwoodhotels.com/preferredguest

UNA Hotels & Resorts, ambassador of Italian hospitality, with 31 hotels throughout the country, offers its guests the opportunity to enjoy the special atmosphere of Italy’s major cities:

• UNA Hotels, stylish city-centre hotels;

• UNA Resorts, sophisticated and historic dwellings located in the natural surroundings of the countryside or seaside;

• UNAWAY Hotels, ideal accommodation for quality stopovers along major routes.

UNA Hotels & Resorts provides ideal solutions for both your business and leisure trips and also offers cultural, wellness, food and wine and sporting itineraries to experience during your stay. For all stays in UNA Hotels & Resorts and UNAWAY Hotels* you receive:

Hotel

500 miles in classic and superior rooms - 750 miles from executive room UNA Hotel One

500 miles in easy room 750 miles from deluxe room Resorts in Tuscany

750 miles in classic and superior rooms - 1,000 miles from executive rooms Villa Le Maschere

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RULES AD REGULATIONS Venere is a leading online hotel reservations specialist with hotels, Bed and Breakfasts and vacation

rentals in over 30,000 destinations worldwide! Venere are now offering MilleMiglia members the chance to accrue miles when they book and stay in one of their 135,000 properties.

MilleMiglia miles will be credited only to members registered on

www.venere.com/millemiglia/en for reservations made on the same web site. In order to register you need to fill in the form with your MilleMiglia code, name, surname and e-mail address. The e-mail address use for registration must be the same you use for the reservation.

Miles will be credited to your account within the day 15th of the month following the check out date. For further details visit www.venere.com/millemiglia/en

* Excluded decimals

Worldhotels is an exclusive collection of the world’s most unique independent hotels in over 250 exciting destinations around the globe. Whether you are looking for a stylish business hotel, a luxurious historic landmark, a tranquil beach resort or the perfect location for your corporate or private event – every one of our hotels meets the highest standards and is tailored to the needs of the discerning traveller.

You can earn 500 miles per stay with qualifying rates.

For information contact 800.877.077, tool free from Italy, or visit the website www.worldhotels.com/earn-miles

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REDEEMING MILES

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Car rental

Maggiore is the Italian leader in car and van rentals with more than 180 offices in 100 Italian cities, airports, and railway stations. With National Car Rental, Maggiore has a worldwide presence and more than 8,800 rental offices in 90 countries. From 01 January 2012, renting a car with Maggiore in Italy or around the world will enable members of the MilleMiglia Program to benefit from a miles accumulation plan, as well as dedicated advantages and discounts that are differentiated according to the Club to which they belong.

For each car rental you can earn: 600 miles for MilleMiglia Club members; 700 miles for Ulisse club members; 800 miles for Freccia Alata club members; 900 miles for Freccia Alata Plus Club members.

Maggiore also offers you the opportunity to earn extra miles:

300 bonus miles for each day of your car rental, up to a maximum of 4,800 miles; 1,000 bonus loyalty miles when you make four rentals within a 12-month period;

900 miles if you join theMaggiore Club. If your business has a standing agreement with Maggiore you can also earn more miles:

150 miles for rentals made in Italy or abroad, for customers in the Small, Medium and Top segments

80 miles for rentals made in Italy or abroad, by customers in the Executive segment. Dedicated discount and benefits:

Discount on best rate 8% 10% 11% 12%

Additional driver Free Free Free Free

Young Driver fee Free Free Free Free

Satellite navigator - Free Free Free

Refuelling service - - Free Free

Upgrading - - - Free

Fast track pickup at main Italian airports - Available Available Available

These discounts are valid for rentals made in Italy or abroad. The benefits apply in Italy only. Book your rental right now mentioning your club membership code. And remember that for your rentals in Italy you can also book directly online.

Club membership Maggiore Code

MilleMiglia M000105

Ulisse M473500

Freccia Alata M473600

Freccia Alata Plus M015932

And don’t forget to show your MilleMiglia card when you pick up your vehicle.

Rentals booked through tour operators, international intermediaries, replacement companies and monthly rentals do not qualify for the awarding of miles.

Freccia Alata Ulisse

Millemiglia Freccia Alata Plus

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Credit Cards

Diners Club is a premium global brand with a rich heritage as the world’s first charge card and is issued today in more than 200 countries.

If you hold a Diners Club credit card and reside in Italy, Switzerland, UK, the Netherlands, Germany, France, Luxemburg and Belgium you can convert your Diners Club Rewards points into MilleMiglia miles.

For information, contact your Diners Club Customer Service, refer to your Club Rewards catalogue or visit the website www.dinersclub.com

American Express operates in over 130 countries around the globe. It provides outstanding products and unsurpassed service that, together, deliver premium value to our customers. As a member of the Membership Rewards-Classic Club®_{by American Express, you can use}

Membership Reward Points to request Alitalia miles, based on the following table:

Country Memberships Points Miles

Italy 1 1 Austria 5 4 Belgium 5 4 Finland 5 4 France 5 4 Germany 5 4 Greece 5 4 Netherlands 5 4 Spain 5 5 Sweden 100 10 Switzerland 2 1 UK 2 3

International Dollar Card 1 1

International Euro Card 1 1

Language Direct is the world’s leading provider of personal one-on-one language lessons with qualified native speaking teachers.

Sign up with Language Direct and earn miles while you learn:

• 3-month subscription*: 1,000 miles • 6-month subscription*: 3,000 miles

For information: www.languagedirect.net * 4 x 60-minute lessons per month

Chic Outlet Shopping®_{is the leading luxury outlet shopping experience – European style.} The Collection of nine Chic Outlet Shopping®_{Villages, located an hour or less outside some} Europe’s most important cities: Milan, London, Dublin, Paris, Barcelona, Madrid, Monaco, Francoforte, Brussels and Cologne.

The Chic Outlet Shopping® Villages are home to more than 900 boutiques of the world’s premier fashion and lifestyle brands, offering savings of up to 60%, and sometimes more, on the recommended retail price of their authentic previous seasons’ collections.

Present the receipts of your purchases at the Welcome or Tourist Information Centre of the relevant Chic Outlet Shopping®_{Village on the same day, to receive your miles:}

1 Euro or Great British Pound spent* = 1 mile

For more information and plan your trip, visit www.ChicOutletShopping.com * In case of decimal digit value, your miles earnings will be rounded up starting from €_/£0.50.

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REDEEMING MILES

ALITALIA SKYTEAM

RULES AD REGULATIONS In the GriffAir catalogue for the on-board Alitalia boutique, you will find only the best “Made in

Italy” products and international names. In-flight shopping is fun and convenient:

• ‘Boutique Alitalia’ allows you to gain 3 miles for every euro spent • You can get a 25% discount on recommended retail prices in Italy

Have a safe and pleasant trip, and enjoy shopping with GriffAir.

THE HIGH-FLYING BOUTIQUE

BUY, GIFT AND TRANSFER MILES Buy miles for yourself

You can buy, give away, or transfer miles through the website Alitalia. For the only service of purchase miles you can also contact the Customer Service.

There is no need to wait to get the award you want. It’s easy and convenient to buy the MilleMiglia miles you need. - You can purchase up to 40,000 miles per calendar year

• You can buy miles in increments of 1,000 up to 40,000 miles per purchase

• Price for purchase of 1,000 miles is 25 euros and this price is valid until December 31, 2013. Gift miles to someone

Buy miles for friends and family members and give them the gift of travel.

• Just provide his or her e-mail address and we will send your friend a confidential code,

which will enable him or her to receive your gift of Alitalia miles. Even if your friend is not yet a MilleMiglia member, he or she will be able to receive your gift miles after enrolling.

• You can buy miles in increments of 1,000 up to 40,000 miles per purchase. Your friend can

receive up to 40,000 miles in any calendar year.

• Price for purchase of 1,000 miles is 25 euros and this price is valid until December 31, 2013.

If you have received MilleMiglia miles as a gift, then collecting them and having them credited to your account is easy. You have to be a MilleMiglia member in order to get your miles. Claim your miles online with the certificate code provided to you by e-mail.

Transfer miles

Transferring your miles allows you to help friends or family get the miles they need for an award.

• You can transfer or receive up to 60,000 miles per calendar year.

• To transfer miles, you must provide the recipient’s MilleMiglia number and e-mail address. • You can transfer miles in increments of 1,000 up to 60,000 miles per transfer.

• Price for 1,000 miles transferred is 10 euros. This price is valid until December 31, 2013. Award request with purchased miles

When booking an award, 25% of the miles required for an award must be earned miles with Alitalia or MilleMiglia Partners. Purchased or transferred miles can be used for a maximum of 75% of the miles required for any requested award. For example redeem for a 40,000 miles award and use 30,000 purchased or transferred miles and 10,000 earned miles.

When booking an award, Alitalia will check your earned and purchased or transferred miles status on your account and the system will consume first the purchased (or transferred) miles up to maximum of 75% and accrued miles with Alitalia or partner will be used for the rest of the total amount of the miles requested (but not less than 25% of the award value).

For information related to the Buy, Gift & Transfer miles transactions, please send an e-mail to [email protected].

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Buy & gift miles - terms & conditions

The MilleMiglia member acknowledges and accepts these terms and conditions (hereinafter “Terms and Conditions”) by submitting his or her online request to purchase Alitalia miles (referred to herein as “miles”). The sales of miles is a service provided to MilleMiglia members by Points.com Inc., a corporation resident in the Province of Ontario, Canada (“Points.com”), authorized by Alitalia on the basis of an agreement between them to sell Miles or transfer Miles from the account of a Millemiglia member to another Millemiglia member.

1. The person who wants to buy or gift miles must be a member in good standing of MilleMiglia. The same condition must be satisfied by person who will be given the gift. 2. The member’s purchase request shall not be effective until accepted by Points.com.

Acceptance by Points.com shall be evidenced only by the actual delivery of miles to the account of the purchaser or the recipient of the gift.

3. The member purchasing or gifting miles has the right to cancel any purchase or gift, without penalty and without specifying the reason, within ten (10) working days from the day the transaction was confirmed by Points.via e.mail. Any request to cancel a purchase or gift shall be communicated to Alitalia by e-mail at: [email protected]. If the right to cancel is exercised according to the above mentioned procedures and deadlines the purchaser will be reimbursed the sums already paid. Refunds will be made in the shortest possible time and in any event within thirty (30) days from the date on which Alitalia has received the notice of cancellation. If the member does not comply with the procedures and terms for exercising the right to cancel as specified in this section, the purchaser shall not be entitled to any refund.

4. Other than the provisions of section 3 above, the purchase and the gift of miles are non-refundable.

5. Purchased or gifted miles will not count toward qualification for any increased or improved status in the MilleMiglia Program.

6. Each MilleMiglia member may buy miles in increments of 1,000 miles. Millemiglia members may purchase or receive up to 40,000 miles in each transaction and up to 40,000 miles in each calendar year.

7. The purchaser agrees that Points.com may use his/her name, email address, Millemiglia account information and credit card information for the purpose of processing his/her requested transaction. Except as required to investigate or prosecute fraud or as permitted or required by law, Points.com will not use or disclose the member’s personal information for any purpose other than the foregoing unless with the member’s consent.

8. Furthermore the purchaser declares that he or she has previously obtained the authorization from the recipient to transmit the recipient’s name, e-mail address and MilleMiglia number to Points.com in order to complete a Gift Miles transaction.

9. Neither the purchaser nor the recipient may sell, barter or otherwise conduct any

unauthorized distribution of miles purchased or received hereunder. If any miles purchased or received as a gift are resold, distributed or used for improper purposes as determined by Points.com.com in its sole and absolute discretion, or obtained through credit card abuse or fraud or other illegal means, Points.com may, cancel, void, refuse to honor and/or confiscate such miles and pursue any and all other rights and remedies that may be available.

The purchaser agrees to fulfill Points.com’s requests concerning any investigation or prosecution of anyone engaging in or suspected of engaging in abuse or fraud with respect to the purchase or gift of miles hereunder.

10. The purchase of miles is not a guarantee of the availability of any MilleMiglia rewards. Therefore Points.com shall have no liability or responsibility where the member is unable to use or redeem purchased or received miles.

11. The purchaser agrees to pay Points.com in full by credit card prior to any miles being posted to his or the recipient’s MilleMiglia account. By submitting a request to purchase or gift miles the purchaser authorizes Points.com to charge his credit card number provided. 12. The purchaser agrees that the awarding and use of all miles, including those purchased

or gifted hereunder, are subject to the terms, conditions, exclusions and limitations of the MilleMiglia program, and that Alitalia has the sole and exclusive authority and responsibility for operating, modifying and establishing the terms and conditions applicable to the MilleMiglia Program. Points.com shall have no liability or responsibility to the member for, and has no obligation to notify the member of, any action, inaction or decision taken by Alitalia in connection with the MilleMiglia Program. The purchaser hereby agrees not to make any claim against Points.com for any action, inaction or decision taken by Alitalia in connection with the MilleMiglia Program. Points.com shall not be treated as the agent of Alitalia for any purpose.

13. The purchaser or the recipient, under the provisions of applicable law, in the moment of the award request can use the miles purchased or gifted up to the maximum of 75% of the award value in miles (25% of the miles required for an award must be earned miles with Alitalia or Alitalia’s Partners).

14. EXCEPT IN CASE OF GROSS NEGLIGENCE AND WILLFULL MISCONDUCT POINTS. COM’S LIABILITY, SHALL NOT EXCEED THE AMOUNT PAID BY THE MEMBER FOR THE PURCHASE OR GIFT OF MILES. IN NO EVENT SHALL POINTS.COM BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES SUFFERED IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE MEMBER’S PURCHASE OR GIFT OF MILES.

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RULES AD REGULATIONS 15. The purchaser shall comply with all laws, rules and regulations applicable to these Terms

and Conditions.

16. These Terms and Conditions are governed exclusively by Italian law. The parties agree on the exclusive competence of the Court of Rome (Italy).

17. The purchaser may not assign or transfer the agreement governed by these Terms and Conditions, or any right or obligation hereunder.

18. These Terms and Conditions, together with the member’s purchase request, constitute the entire agreement between the purchaser and Points.com with respect to the subject matter hereof and supersedes all prior or contemporaneous agreements or understandings, if any, whether written or oral, relating to such subject matter. No modification, amendment or waiver of these Terms and Conditions shall be effective or binding unless made in writing and signed by Points.com, with the Alitalia’s consent.

19. Points.com shall have no liability for delays or failure in its performance hereunder caused by any act of God, war, strike, labor dispute, work stoppage, fire, act of government or any other cause, whether similar or dissimilar, beyond its control.

20. All personal information supplied upon accession to this present or subsequent initiative are processed by Alitalia and Point.com in compliance with laws and regulations related to the personal data protection and in particular in accordance with Legislative Decree no.196, June 30, 2003 (Personal data protection) in the manner described in the Terms and Conditions of the MilleMiglia Program available at www.alitalia.com.

Transfer - Rules

The MilleMiglia member acknowledges and accepts these terms and conditions (these “Terms and Conditions”) by submitting his or her online request to transfer Alitalia miles (referred to herein as “miles”).

The transfer of miles is a service provided to MilleMiglia members by Points.com Inc., a corporation existing and resident in the Province of Ontario, Canada (“Points.com”) authorized by Alitalia -on the basis of an agreement between them- to sell Miles or transfer Miles from the account of a MilleMiglia member to another MilleMiglia member.

1. The person who wants to transfer miles must be a member in good standing of the MilleMiglia Program. The same condition must be satisfied by the person who will receive the transferred miles (hereinafter the “transferee”).

2. The member’s transfer request shall not be effective until accepted by Points.com. Acceptance by Points.com shall be evidenced only by the actual debiting of miles from the member’s account and transfer thereof to the transferee.

3. The member who wants to transfer miles has the right to cancel any transfer, without penalty and without specifying the reason, within ten (10) working days from the day the transaction was confirmed by Points.com via e-mail. Any request to cancel a transfer should be communicated to Alitalia by e-mail, at [email protected]. If the cancellation right is exercised according to procedures and deadlines stipulated by Points.com and Alitalia, the member will be reimbursed the sums already paid for the transfer of miles. Refunds will be made in the shortest possible time and in any event within thirty (30) days from the date on which Alitalia has received the notice of cancellation. If the member does not comply with the procedures and terms for exercising the right of cancellation as specified in this section, the member shall not be entitled to any refund.

4. Other than the provision of section 3 above, transfers of miles are non-refundable.

5. Transferred miles will not count toward qualification for any increased or improved status in the MilleMiglia Program.

6. Each MilleMiglia member may transfer miles in increments of 1,000 miles to a maximum of 60,000 miles per transaction and 60,000 miles per year.

7. The member who wants to transfer miles agrees that Points.com may use his/her name, email address, MilleMiglia account information and credit card information for the purpose of processing his/her requested transaction. Except as required to investigate or prosecute fraud or as permitted or required by law, Points.com will not use or disclose the member’s personal information for any purpose other than the foregoing unless with the member’s consent. 8. Furthermore the member who wants to transfer miles declares that he or she has previously

obtained the authorization from the recipient to transmit the recipient’s name, e-mail address and MilleMiglia number to Points.com in order to complete a transfer transaction.

9. Neither the member who wants to transfer miles nor the transferee may sell, barter or otherwise conduct any unauthorized distribution of any miles transferred hereunder. If any