Trimax Corporate Presentation

Trimax IT Infrastructure

& Services Limited

Contents

About Trimax



_{Started in the year 1995}



_{Headquartered in Mumbai}



_{70+ million dollar turnover with 20 offices across 7 countries}



_{1700+ employees ( CCNA – 400, CCI - 3, MCSE – 300, ITIL}

Certified – 10) across India servicing more than 350 Customers

across more than 100 locations



_{Backed by Banyan Tree Fund - anchor by FMO (Netherland) &}

DEG Germany Private Equity



_{Commenced operation by complete set of offerings as System}

integration, Managed services and Data center



_{Offers end-to-end solutions to meet IT needs of customers}

Achievements & Recognitions

Achievements



_{Running Managed Network Services}

and Managed SaaS with BSNL in

Partnership with Cisco and Microsoft



_{Partner of British Telecom for}

Managing their Domestic Links in

India



_{Setting Up, Operating and Supporting}

Data Centre and DR Site for

Maharashtra State Road Transport

Corporation Ltd



_{Setting Up, Operating and Supporting}

1 Lakh Sq Ft of Data Centre at

Bangalore

4

Recognitions



_{Accredited with the prestigious}

ISO 9001:2000 quality

certification



_{Security operations center}

certified on ISO 27001



_{Empanelled System Integrator for}

Bharat Sanchar Nigam Ltd



_{Recognized by international call}

centers & BPO, as their trusted IT

vendor for products & services



_{Leading integrator to provide}

WAN solution over BSNL

MPLS-VPN network

Anywhere Anytime Presence

5  _USA  _Dubai  _India  _China  _Bangkok  _Singapore

ITI-Trimax Datacenter, Bangalore

 _Ahmedabad  _Bengaluru  _Chandigarh  _Chennai  _Coimbatore  _Delhi  _Gurgaon  _Hyderabad  _Jaipur  _Kolkata  _Mumbai  _Pune

Trimax Service Pillars

6

Network Services

IT Infrastructure

Datacenter

Managed Services

Serve r-side Comp uting Build End -use_r Com putin_g LAN_/W AN Softw are Servi ces Unif ied c_om m

Contents

Trimax Service Offerings

8

System

Integration

01

Data Center

02

Managed IT

Services

03

Managed

Network

Services

04

Domain

Training

Services

05

Trimax

Service

Offering

s

System Integration –

Complexity

Simplified

9

Government and Public Sector

Telecom Defence Manufacturing

Call Center and BPO

Banking and Finance

Media and Education

Service offerings



_{Turnkey Computerization}



_{ERP Implementation}



_{Data Centre Infrastructure Building}

Management



_{Wide Area Networking}



_{Facility Management Services}



_{Training, Quality & Improvement}

Process



_{Third- party Application Deployment}



_{Portal Designing, Deployment and}

Maintenance



_{Supply Installation & Maintenance of}

IT Products

System Integration –

Complexity

Simplified

Delivery Approach



_{Authorized reseller for world’s renowned IT products companies.}



_{Product offering includes desktops, server, printers, scanners, UTM &}

firewall appliances, structured cabling systems etc.



_{Specialized team for deployment of Microsoft products}



_{Expertise in deployment of Linux, Novell and SCO Unix.}



Turnkey solutions on any hardware & software platform



_{Own team for remote Network, Desktop & Server Management.}



_{State of art software tools to monitor the deliverables such as delivery,}

implementation & post sale support.



Accept challenges of Build, Own and Run concepts of IT infrastructure

solutions & services.

11

Managed Network Services

Trimax runs Managed Network

Services on BSNL Infrastructure

_{Link & Router Monitoring} _{Customer Interface}

_{Co-ordination with BSNL for issue} resolution

_{Empanelled System Integrator of BSNL}

Role of Trimax

_{Only Partner for Delivering Managed} Network Services

_{Adding more than 250 Link Management /} Month

_{Only Partner for Managed Messaging} Services

Managed SaaS Services

BSNL has launched Managed SaaS

Services in partnership with Microsoft

_{Hosted Messaging Service Live}

_{Trimax is the Managed Service Provider} and Customer Interface

_{Co-ordination with BSNL for issue} resolution

Role of Trimax

_{Only Partner for Delivering Managed SaaS} Services

_{Generation of Leads, Customer} Presentation, Quotation and Closure

Single Point of Contact for Implementation of Service and Support to Customer

Partnership to provide you with best-in-class services

System Integration –

Complexity

BOOT –

Integrated delivery with focus on

quality and change management

12

Ongoing Project Management

Service Quality Assurance

Ongoing Change Management

Trimax’s approach to solution delivery is based on the ITIL service management

framework with strong project management and quality assurance

Solution Components –

Trimax has

proven end-to-end solution capability

13

Hardware

_{Electronic Ticketing} (ETIM)  _{22500 Units Pass} Reading devices _Computing  _{Desktop, Printers,} UPS, Servers _{Data Center}  _{Planned, Designed} and Built _Networking  _{Routers, Switches,} Internet connectivity (with cabling) _Storage

 _{Storage Area Network}

(SAN), Tapes and peripherals

Software

In-house Development

_{ETIM application solution}

 Prints ticket with various rules and exceptions around concessions and special cases

 Loads data and information around trips, booked tickets  Generates key reports like

inspection, stage etc

_{Online Reservation System (ORS)} _{RFID Pass Authorization S/W} _{Language Transliteration S/W}

(English to Marathi)

_{Network Monitoring Tool} _{Payment Gateway Integration} _{Business Support System}

Off-the-shelf Products

_{OS, Security ware, other std s/w}

products

Services

_{Information system strategy} _{24X7 Helpdesk}

_{Training (Ops, Sys Admin)} _{Infrastructure Services}

 Disaster Recovery  End-to-end IT Facilities

Management Services

 _{Security & Network integration,} monitoring & maintenance

 Identity and access management _{Application Services}

 Data migration and digitization  Application Integration

 _{Firewall Configuration}  Security Patches/ Updates  OS installations

 Service Level Agreement (SLA) management

Datacenter approach –

From evolution

to innovation

Trimax’s offers end-to-end Datacenter creation, management ,training and innovation services to enable it’s customers to focus on their core competency of value creation.

Plan Build Suppo rt Manag e Train Innov ate PLAN Identification of business benefits 1 Consult 2 Design INNOVATE Commercialization of new ideas 1 Breakthrough uses of technology 2 Process improvements SUPPORT

Break fix and monitoring

1 Maintain 2 Monitor

TRAIN, AUDIT & CERTIFY

Training & certifications

1 Facility certification 2 People certification 3 Process Training 4 Datacenter Audit BUILD Implementation of plans 1 Procure 2 Integrate 3 Deploy MANAGE

Full lifecycle support of infrastructure systems

1 Service Delivery

Datacenter lifecycle –

A holistic

approach

Key steps undertaken to build, manage, train and innovate for both captive and third-party datacenters are:

Plan

Consult Design Mapping business need to datacenter requirements Datacenter Design, Review, Validation and Evaluation

Build

Procure Integrate Best in breed IT/Infrastru cture equipments Integration of all sub systems Deploy Test and commission

Manage

Service Delivery Service Support Assess network, computing, and storage resources Troubleshoot network and data center environment

Support

Maintain Monitor Need based support and periodic reporting for IT Consistent monitoring of IT infrastructure and system on SLA basis

Innovate

Technology Breakthrough Process Improvement Driving Efficiency gain through usag e of new technologies Baseline as is study for driving improvements

Train, Audit and Certify

Training Certific-ations GapIT, Non IT and Best Practices IT Platforms & Process / Industry Certifications Audit Baseline Analysis of IT and Non IT Platforms 15

Datacenter –

Well diversified services

suite

16

Data Center Services

Hosting services Managed services

Co-location Dedicated hosting Managed security Server mgmt Network mgmt DR & Managed storage Backup & restore DDoS Defense Application specific web hosting like blog, social n/w, games Basic server mgmt Managed OS Virtual private servers Shared hosting Managed DB Managed load balancing Managed storage device Storage solutions SaaS (ERP, CRM, Proj. mgmt, star office Network device mgmt services Managed firewall Managed Intrusion detection Vulnerability

assessment Patch test & _application

Server hardening Penetration testing AV streaming services Unified communicati ons Managed video surveillance Hosted call center

Value added services

Hosted Email RIM services Phase II services Launch Services BACK

Managed IT Services –

Facility

Management –

Your back-end tasks remains our foremost responsibility

17



_{Involves an effective combination of people, process and tools to}

ensure that your IT infrastructure is in top operational condition



_{Our FMS clients receive IT infrastructure services in a prompt and}

organized manner to support uninterrupted business as usual



_{We cater to the 365x24x7 service demands, both onsite and}

remotely, and undertake complete responsibility of ensuring

availability and performance of your IT Infrastructure as per SLA.



_{Our services are backed by over a decade’s domain experience in}

18

Service Offerings



_{IT Helpdesk Services}

 _{Call management}

 _{Asset and inventory management}  _{Client recovery services}

 _{Vendor management}



_{Server / Systems Management}



_{Desktop Management}



_{Network (WAN & LAN) Management}



_{Database Management}



_{Back-up Management}



_{Application Support}



_{Data-Center Management}



_{Mail Management Services}

Managed IT Services –

Facility

Management –

Your back-end tasks remains our

foremost responsibility

19

Our Key Strengths



_{Our technical knowledge to offer direct support to large installation across}

diverse platform comes from our long standing association with Global leaders

like Intel, Microsoft, HP, Cisco, Lucent, Novell, Oracle, SAP etc.



_{We have committed and highly qualified professionals to support your IT}

requirements in the remotest possible region of India



_{State-of-the-art fully functional NOC/SOC delivering services remotely}



_{We have years of experience in managing complete IT infrastructure for large}

and diverse client base from telecom, BFSI, Government and IT/ITES sectors

Managed IT Services –

Facility

Management –

Call s Call s 54 (54) Appl. Config 22 (18) Desktop Conf 7 (17) 4 (6) Total Calls Top1 Chex Top 3 Category Total Calls

Top 2 Sub Category

Top2 Calls Top 3 Process Top3 Call s Desktop Config Loose cntn Top 3 Sub Category

Top2 Call s Top3 51 (69) Appl config 41 (39) Mouse Issue 22 (19) Printer config 11 (11) 12 (15) Appl. Config 16 (15) Phone Config 13 (19) Desktop Conf Nwk cordnt 183 (165) Top1 Calls Appl Config 113 (90) Phone Config 32 (49) Loose Connect ion Email Appl Config 18 (17) 22 (19) Hardware 120 (98) Software EPS 170 (165) Primus IB 95 (92) 27 (24) Monitor issue 14 (7)

Coordination 78(52) Desktop Configuration 146 (183)

Archive 4(2) 29 (39) 0 50 100 150 200 250 300 Software(262) Desktop Configuration (152) Hardware (131) Coordination (86) Email (25) 183 146 120 78 22 79 6 11 8 3 Total SR Total TT 0 50 100 150 200 250 EPS (207) Primus IB(102) Chex(60) COE (44) GRS(28) 170 95 54 ₃₈ 21 37 7 6 6 7 Total TT Total SR 20

Reporting & MIS

Managed IT Services –

Facility

Management –

Services are based on the leading practices in IT

service management

21

SLA Management

Managed IT Services –

Facility

Management –

Services are based on the leading practices in IT service

management

Service Level Agreement

Service A Service C

Internal Organizations External Organizations IT Infrastructure

Service B

22

Escalation Chart

Second Level Third Level First Level First Contact Final Level

Global Service Desk IPLC: 4000

TL Technology, CHD

TL Technology, BGL

TL Global Service Desk

TL Technology, MUM TL Technology, CHN TL Technology, GGN Manager Technology, MUM Manager Technology, CHN & BLR Manager Technology, GGN & CHD

DL Technology

Head Technology

Fourth Level

Managed IT Services –

Facility

Management —

Services are based on the leading practices in IT service

management

23 Change Management Problem Management Event/Incident Management Service Desk Release Management Configuration Management Service Level Management Capacity Management Availability Management Financial Management IT Service Continuity Management

Business, Customer, Users

Service Strategy & Design

Service Transition & Operation

Service Management

Managed IT Services –

Facility

Management –

Continuous improvement and best

practices coupled by growth

24 Project Initiating Phase

Project Planning Phase Project Executive Phase Project Controlling Phase

Project Closing Phase

Collect Information on Project Status Conduct Stakeholder Review Report Project Status Control Project Scope Control Project Schedule Control Project Scope Control Project Schedule Major Changes

Assess & Analyze Project Status &

Performance

Well-defined Project Management and change control procedures

Control Project Resources

Managed IT Services –

Facility

Management –

Continuous improvement and best

practices coupled by growth

25 115 58 35 11 0 122 65 40 14 26 135 74 46 18 32 159 96 52 23 19 0 20 40 60 80 100 120 140 160

Year 2006 Year 2007 Year 2008 Year 2009 Sparsh IGS Fis Reliance Adventity

FMS Manpower Growth

Managed IT Services –

Facility

Management –

Continuous improvement and best

practices coupled by growth

26

Trimax FMS Advantage



Entirely Managed by Trimax Engineers



_{Qualified Technical staff}



_{In-house Technical training programs}



_{Training to support specific customer requirement}



_{10% Bench strength to support the services}



_{Highly experience Core Technical team at back office}

Managed IT Services –

Facility

Management –

Continuous improvement and best

practices coupled by growth

27

Best Practices followed at the site



_{Weekly Meetings with MOM}



_{Trainings for Updating Engineers on Technology}



_{Soft skills ( Behavioral Training )}



_{Employee Satisfaction ( Identifying STAR performers and giving them a growth}

path)



_{Customer Satisfaction Survey and Analysis}



_{Process defined and followed}



_{Quality Control Procedures}



_{Confidential and Protected DATA}



_{Non Disclosure Agreement}

Managed IT Services –

Facility

Management –

Continuous improvement and best

practices coupled by growth

28

Our Operations in brief



_{Trimax draws on the skills and expertise of carefully chosen}

professionals to provide comprehensive and integrated infrastructure

management remotely.



_{Our Network Operations Center (NOC) and Security Operations}

Center (SOC), operated from our state of the art facility in Mumbai

Managed IT Services –

Remote

Infrastructure Management –

Assured health

monitoring of your IT assets

29

What we guarantee to our customers



_{24/7 operational monitoring}



_{Single window that caters to all IT infrastructure needs}



_{SLA based service management}



_{Improved asset utilization}



_{Reduced operational & maintenance cost}



_{Secure and timely, fast services and support}

Managed IT Services –

Remote

Infrastructure Management –

Assured health

monitoring of your IT assets

30

Our differentiators



_{Extensive reporting (Trend and Real-time Analysis)}



_{Optimized solution for low bandwidth connectivity}



_{Secure and Scalable technology architecture}



_{Integrated Knowledge base}



_{Quick installation, configuration and implementation}



_{Multiple Views / Executive reports}



_CTO/CIO



_{System/ Network Administrators}

Managed IT Services –

Remote

Infrastructure Management –

Assured health

monitoring of your IT assets

Our RIM service offerings



_{ITIL compliant processes, ISO 27001 certified}



_{SLA visibility through checkpoints across the management team at all}

stages



_{Pro-active system monitoring and trending}



_{Call monitoring through our dedicated quality team}



_{Redundant connections to ensure guaranteed availability}



_{Disaster Recovery Site in Bangalore}

Managed IT Services –

Remote

Infrastructure Management –

Leading IT management and

monitoring operations

RIM Services Portfolio

 _{Availability/Health Monitoring}  _{Usage Analysis}

 _{Asset/Software License Tracking}  _{Change Management}

 _{Preventive Maintenance}

 _{Patch assessment and deployment}  _{Capacity Planning}

 _{Application Monitoring & Management}  _{Failure/Fault Prediction & Management}  _{Security Reporting}

 _{Performance Analysis/Bottlenecks}  _{IT Auditing and Accounting}

 _{Network Management}

Our RIM service offerings

 _{ITIL compliant processes, ISO 27001}

certified

 _{SLA visibility through checkpoints across}

the management team at all stages

 _{Proactive system monitoring and}

trending

 _{Call monitoring through our dedicated}

quality team

 _{Redundant connections to ensure}

guaranteed availability

 _{Disaster Recovery Site in Bangalore}

Managed IT Services –

Remote

Infrastructure Management –

Leading IT management

and monitoring operations

Benefits to an end- customer

_{Get round the clock coverage. We offer}

flexibility in selection.

_{Cost of Engineers are shared and hence}

customer do not pay for “idle” hours

_{Trimax NOC is managed by Experienced}

Service Managers and they review service with Customers periodically.

_{For a customer with about 25 server,}

300-500 desktops and associated N/W the savings could be over 40%

_{Higher User satisfaction with lower TCO}

Benefits to a partner

_{Rich NOC without up-front investment} _{Expert /skilled engineering support} _{Free from operation issues}

_{No customization or training required as}

per the evolving technology

Value to You

Managed IT Services –

Remote

Infrastructure Management –

Assured health

monitoring of your IT assets

Networking Services –

Secured and

connected business every time

34

What we offer?



_{End to end WAN solutions}



_{Data Network Infrastructure}



_{Point to Point leased circuits}



_{Managed Lease Line Network}

(MLLN)



_{Multi-Protocol Label Switching}

(MPLS) VPN



_{Internet Leased Circuit, IP VPN}



_{VSAT C Ext, Ku band}

Video Conferencin g Voice Conferencin g Teleprese nce VoIP Web Conferenc ing Business Messaging Collaboration as a Service

We manage all your communications, whether it is voice, email, fax or instant messaging

Networking Services –

Secured and

connected business every time

35

Establishment backbone

Network Operating Center

 _Bangalore

Disaster Recovery Center

 _Pune

Regional POP

 _{Bangalore, Pune, Kolkata, Chennai, Noida}

Links Router Ahmedabad Mumbai Lucknow Kolkata Delhi Chennai Bangalore Hyderabad BSNLs MPLS VPN Network

System Integration partners

with BSNL & MTNL

End to end WAN solutions on BSNL &

MTNL ’s Data Network Infrastructure

_{Point to Point leased circuits}

_{Managed Lease Line Network (MLLN)}

_{Multi-Protocol Label Switching (MPLS) VPN} _{Internet Leased Circuit, IP VPN/ VSAT}

Networking Services –

Security and

reliability remains our backbone

36

Benefits to a customer



_{Ease of Implementation - Only local lead at both the ends are to be built and}

charged



_{Scalability - Instantaneous modifications of sites possible}



_{Disaster recovery}



_{SLA Driven}



_{Bandwidth on Demand}



_{Network monitoring right up to customers premises equipments}



_{Security, Maintenance of Links is responsibility of the Service Provider}



_Multicasting



_{Same LAN addresses can be used}

Networking Services –

Security and

reliability remains our backbone

37

What we guarantee to our customers?



_{World-class operational processes}



_{Industry’s best process driven NOC}



_{Toll free access on 1800-233-3334}



_{Round the clock availability on 24x7 basis}



_{Single point of contact for accounts}



_{Pool of more than 1000 highly skilled engineers}



_{Presence across 20 cities scales reach}



_{Increased ease in implementation}

Networking –

The value we promise with

our seamless delivery (Case Study)

The scope of work

 _{Project Management for fresh connectivity}

 _{Conversion of existing links under Managed Services}  _{Monitoring & Management of Links}

 _{ISP Coordination}

 _{Guaranteed SLA of 99.5%}

 _{Affordable and reliable support to the customers’}

business process and networks

Client

A large PSU bank with branch network in 27 of 28 States present across 4000 Locations in India

Parameters Target Current

SLA 99.5% 99.5%

Time to Implement New Link 21 Days 18 Days

Penalty 0% 0%

Customer Acknowledgement

_{Positive Voice of Customer}

_{Record Implementation of 200 New Links}

in 18 Days Services Faster Delivery Online Monitoring Reporting Faster Resolution Easy Billing B/W Manag ement Link Monitoring Security

Business Challenge

To provide Managed Services for connectivity across India in a cost effective manner with guaranteed SLAs for a duration of five years

Value Proposition

Name of the Product

Bandwidth

Feature

BSNL Easy Com Broadband 512 kbps 24 X 7 Telephone Support

BSNL Bizcom 64 64 Kbps MPLS / Internet Web Support

BSNL Bizcom 128 128 Kbps MPLS / Internet All other Security Feature available as Add on

BSNL Bizcom 256 256 Kbps MPLS / Internet

BSNL Bizcom 512 512 Kbps MPLS / Internet On line Proactive Monitoring

BSNL Bizcom 1024 1024 Kbps MPLS / Internet SLA-99% uptime

BSNL Bizcom 2048 2048 Kbps MPLS / Internet ISDN Back up (in selected Models)

Networking –

Our spectrum of offerings

Connectivity Options

Broadband / Internet / MPLS VPN

Bandwidth Options 64 / 128 / 256 / 512 / 1024 / 2048 Mbps* Firewall Security State full Inspection Firewall

User Defined Security Policies NAT/ PAT

DMZ, etc.

Remote Access VPN 5 to 50 IPSec VPN Tunnels (as per plan) Service level Agreement 24 x 7 x 365 Monitoring and Helpdesk support

99% Uptime guarantee for connectivity and CPE

BACK

Future Perfect –

A journey into career

development

What is Future Perfect?

Trimax Future Perfect is all set with crafted courses, to upgrade the skills of human

resources in the IT industry, in the areas:



Servers,



Hardware,



Networking,



Red Hat Linux and allied Technology

The vision is to “Train IT Human Resources for the requirements of today and

projected IT needs of tomorrow.”

40

Future Perfect –

A journey into career

development

41

Our Approach



_{Regular assessments, Tests and feedback systems ensure quality}

conduct of the courses.



_{The courses carry a built-in provision of Job Assurance with the}

Principal organization.



_{Worldwide Recognitions of these courses can be realized through}

examinations conducted by parent organization like Microsoft, CISCO

and Red Hat.

Future Perfect –

A journey into career

development

42

Facilities are equipped with state of the art features

Facilities and Infrastructure to ensure world-Class Teaching and

Learning Environment :



_{Scalable Seminar hall}



_{Up-to-date classrooms,}



_{Laboratories with Computers,}



_{Network equipments,}



_{A well furnished Library}

43

Courses at a glance

Career Courses

_{Trimax Certified Engineer} _{Trimax Network Specialist}

Modular Courses

_{Microsoft Certified Systems Engineer} _{Red Hat Certified Engineer}

_{CISCO Certified Network Associate} _{Hardware A+}

_{Networking N+}

Technology Courses

_{Virtualization} _{Data Centre}

_{Thin clients: Thick Servers} _{Network Security}

_{MPLS: VPN}

Soft skills

_{Customized Soft skill}

Core Curriculum provides a

holistic view

Future Perfect –

A journey into career

Future Perfect –

We prepare ourselves

while we equip others

44

What we are doing?



_{Trimax Future Perfect is engaged with various State Government divisions to train the}

unemployed youth. These trainings will be in the areas of Networking Computers and IT.



_{World Class laboratories complement practical with theory session are merged with}

practical sessions for a better impact.



_{Students get exposure to the largest and latest technology implementation for hands-on}

experience by our affiliation with technology giants like:

 _{Bharat Sanchar Nigam Limited}

 _{Acer Technologies}

 _IBM

 _Dell

 _HP



_{These giants of Technology also help adding a cutting edge to the course contents.}

Regular interaction with Technocrats helps Trimax design courses to the satisfaction of

everyone

Contents

45 1 Company Overview 2 Service offerings 4 Business Outlook 3 Why Trimax?

Trimax Vision and Value to

Customers

Trimax Vision

Trusted, vendor -neutral and value-based, end-to-end Indian IT

Infrastructure solution partner with pan India hinterland reach for both

government and corporate enterprises

46

Value to Customers

Experienced and Stable

Management Team

Surya Prakash Madrecha, Chairman and Managing Director

_{A technocrat having more than 15 years of experience in IT Hardware industry.} _{He holds a BSC Degree from Rajasthan University}

_{He is a technocrat and has been involved with the company since its inception.} Surya Prakash is a successful IT service business strategist

Chandra Prakash Madrecha, Joint Managing Director

_{Has more than 15 years of experience in the field of finance especially IT domain} _{A commerce graduate and holds a degree in computer management from Mumbai} University

47 Sunil Madrecha, Director

_{Has been associated with Trimax for more than a decade and leads project} development and process implementation for all the clients

_{Holds a degree in computer science engineering}

_{He has honed his skill sets in the areas of Marketing, IT and Business} Development.

Experienced and Stable

Management Team

Sudhanshu Tewari, Head of Technology He carries experience of 15 Year in IT Industry

Served various profiles in technology companies like Tricom as a CTO for 3 years, and SPANCO Telesystems & Solutions Ltd as a Vice President for 8 years

Sudhanshu holds a BE from IIT, Kanpur in India

Giridhar Mangal, Senior Vice President – Finance & Accounts He carries competitive experience of more than 15 years in Accounts and Finance.

His responsibilities are to Plan the fund, Budget and Reports. He also looks after Finalization of Books of Accounts

He is a qualified Chartered Accountant from ICAI

Saraswathi Iyer, CFO & Head – Data Centre

She is a Cost Accountant cum Company Secretary and is a Gold Medalist in Economics.

She has been handling assignments both, domestic and international. and has been involved in IT ITES industries for last 10 years in 20 years of experience

Rajesh Tapadia, Head – Pre Sales & Operations

Rajesh holds BE in Computer Science degree with total 15+ yrs of rich experience

His core competency are into Product Management, Practice Development Pre-sales and Bid Management, Service Creation and Service Delivery.

End-to-end IT Infrastructure

Service Portfolio

49 Client Side Computing  Lifecycle Services  SaaS  _{Asset Planning} and Management  Remote Desktop Management  FMS  IT Helpdesk Management  Thin Client Deployment & Installation Enterprise Computing  Server Optimization  Virtualization Services  Data Center Consolidation  Storage Lifecycle Management  _{Data Center}

Design & Build

 Server  _Storage(SAN/ NAS)  OS & Database Administration  Data Center Services Network Services  Network Planning & Designing  _Performance Assessment  Unified Communications Strategy  WAN/LAN  _VPN  VoIP  IP Telephony  Wireless  Remote Network Monitoring & Management  Messaging Services  _Unified Communications  Tele-presence Infrastructure Security  Network Planning & Designing  _Performance Assessment  Unified Communications Strategy  Firewall Management  IDS/IPS  Unified Threat Management  Log Management  Identity Management  Antivirus/ Anti Spam

End-to-end IT capabilities coupled

by reach

50

Service network (number of people)

 Centralized: Mumbai and

Bangalore  Branches: 11  Service centers: 48 Devices under management  Links: 4000

 Others: Electronic Ticket

Machines, Systems for CTD/ JVVNL

Datacenter capacity

 Area: 75,000 sqft.

 Number of servers: 25 NOC capacity and

location  No of seats Cities - Mumbai: 42 Bangalore: 40 Number of cities/towns serviced  61 Cities, by 48 Service

Centers and 13 Trimax Branches. Desktop A+, N+, MCP 500 Server MCSE, MCT, RHCT 205 Network CCNA, CCNP,SCNA 190

Security SNPA, CCSA, CCSE, CCSP

10

Outsourcing BPO/KPO

Executives 600

Trimax IT Infrastructure & Services Ltd is an established system integrator helping enterprises and government to efficiently run and transform operations using IT Infrastructure solutions

Benefits that Trimax brings to a

customer

51

 _{Headquartered in Mumbai with 100}

+ Support Locations, presence in Tier II & Tier III cities across India

 _{We work with customers to}

develop end-to-end IT

infrastructure service that can manage IT environment seamlessly thereby enable clients to be more focused on core business growth and transformation.

 _{Integrator Global network}

service provide provider of choice with 1700 plus people serving customers of all firm-sizes and across different industrial sectors

 _{ISO 9001:2000 and ISO}

27001 certified

 _{Partnership with India’s}

biggest public sector telecommunications

 _{Our other partners:}  _{HP, Lenovo, Nortel,}

RedHat, Juniper, Cicso, Microsoft

 _{Being a value-based service}

provider, we offer highest quality of service at low total costs

Trimax

Trimax has technical expertise in

_Lamp

 _{Linux ./ .Ajax / MySQL/}

PHP ( client server and web based development)

_Microsoft

 _{ASP and ASP.NET/}

VB.Net / SQL Server / C # / SQL Server

_Java _Oracle

52 Others Government BFSI Media IT / ITES Manufacturing

53 Others Media IT/Technology Government Consulting

UIDAI

Unique Identification Authority of India

Our Partners and

Associations

54

Technology Partners and Associations

Reach network across India

Mumbai

Registered and Corporate Office

2nd Floor, Universal Mill Building, Mehra Estate, LBS Road, Vikroli (W), Mumbai 400 079. 55

Office Locations

First Level, Barve Memorial Complex, Junglee Maharaj Road, Pune Pune F-2, Roshan Towers, Gopinath marg, M I Road, Purhitji Ka Baag, Jaipur. Jaipur A-106, Nilkanth Palace, Opp. Seema Hall, Satellite Road, 100 Feet, Ring Road, Satellite, Ahmedabad 380015. Ahmedabad Premises . 115E, Lenin Sarai, 3rd Floor, P S Muchipara, Kolkata Kolkata

Sant Ram Complex, 1st Floor, L – 3, Street No. 1, Mahipalpur Extention, New Delhi

Delhi U – 15 21 / 22 DLF Phase – III, Gurgaon, Haryana Gurgaon C – 126 Industrial Estate, Phase – 8, Mohali, Punjab Chandigarh 270/18, Sri Balaji Complex, 1st Floor, 7th Street Extension, Gandhipuram, Coimbatore 641012 Coimbatore

Old No. 29, New No. 8, Cross Street, Lanbert Nagar, Virugam Bajam, Chennai 600092 Chennai No. 359, 7th Cross, 1st Block, Madhavan Park, Jayanagar, Bangalore 560011 Bangalore No. 302, 3rd Floor, Raghava Ratna Tower, Chirag Ali Lane, ABIDS, Hydrebad 500001

Reach network across India

56



_Ludhiana



_Madurai



_Mangalore



_Mohali



_Mysore



_Nashik



_Noida



_Patna



_Rajmundary



_Ranchi



_Bhubaneswar



_Chennai



_Faridabad



_Guwhati



_Hubli



_Indore



_Jaipur



_Jammu



_Kochi



_Kottayam



_Kozikode

Support Locations



_Satara



_Secundarabad



_Shimla



_Silliguri



_Srinagar



_Thrissur



_Trichy



_Triventraum



_{Vijay wada}



_{Vishakhapatnam}

Contents

57 1 Company Overview 2 Service offerings 4 Business Outlook 3 Why Trimax?

Trimax: A pioneer in IT

Infrastructure and Managed

Services

Leadership

 _{USD 70 million enterprise with more than 1700 + people working across 12 branches and 100 +} support locations in India

 1st _{Public Private Partnership in the data center space bringing in the stability of a PSU and the}

efficiency of an MNC

 _{Leadership team with combined data center experience of 100+ years}  _{Strong and well known brand for IT Infrastructure and managed services}

Growth

 _{Has achieved 100% CAGR over the past few years}

 Significant revenue growth targeted – CAGR ~ 27% during 2009-15

 _{Contribution of “services” to total revenues targeted to grow from 10% to 32% by 2015}

Trimax: A pioneer in IT

Infrastructure and Managed

Services

59

Profitability

_{Emerge as a brand to the end customer and bid directly thereby improving profitability}

_{Contribution of high margin IT services to total revenues targeted to grow from 10% to 32% by}

2015

Business Strategy

_{Continue to grow Systems Integration and IT Services Businesses} _{Clear focus on Government and SMB sector}

_{Account management drive for key focus accounts} _{Further build Trimax as a brand}

Had a steady rise over the

years…

BSNL Alliance sole MNS partner (Cisco) Consolidating e-Governance segment Commercial Tax Dept, Rajasthan Jaipur Vidyut Vitran Nigam Ltd

Early entrant into e-Governance E-mitra (Jaipur) ITI- Datacenter partner- BOOT model Empanelled SI of BSNL Geographic expansion- Singapore & China NOC set-up ISO 9001 and ISO 27001 Certification

Strong growth in revenue and profitability built on the foundation of IT Infrastructure capabilities which presents a large market opportunities across both government and enterprises

Sparsh & Intellinet: Infrastructure Managed Services Tie-ups with Microsoft for mailing and British Telecom for domestic Link Mgmt MSRTC Ticketing Solution and Export of Software products 60

…marked by robust

performance

Financial Ratios

61

Description

2010 (Audited)

2009

(Audited)

2008 (Audited) 2007 (Audited)

PAT

12.4

11.5

7.6

2.0

EBITDA

20.8

20

13

4

ROA

0.18

0.18

0.17

0.06

Debt / Equity

0.8

0.2

0.9

0.5

Improved profitability and increased utilization of assets provides growth impetus

to Trimax

Revenue Development

62

…marked by robust

performance

Improved profitability and increased utilization of assets provides growth impetus

to Trimax

Focus on fastest growing regions and customer segments

_{Consciously drive the bigger pie of Trimax revenues from Government sector} _{Increase and optimize cross-selling in enterprise business}

Foray in new markets and products

_{Leveraging mid and small market space}

Emerge as a brand to the end customer and bid directly, significantly reducing the sub-con revenues

Focus on strategic alliances and partnerships

_{Leveraging partnerships to thrust the Managed Network Services business} Increase level of partnerships and technology tie ups with OEMs

Continue to improve operational efficiency

_{Aggressive growth by focusing on high margin services} Drive account focus to ensure repeatability of revenues

Clear Strategy to grow faster

than markets

A bouquet of benefits to our

customers

Continuous

Innovation _{The benefits which}

Trimax’s IT services provide to a customer Low cost of ownership Affordable and flexible Pricing Support responsiveness Quick turnarounds Employee productivity

Established Local Business:

Trimax has been serving local, national

businesses for the last 15 years. Customers rely on us for their IT infrastructure services

Professional & Reliable Service:

We provide a professional and expedient service and all work is carried out on time and on budget. We work in association with clients in transforming their IT operations

Competitive Pricing:

Trimax provides flexible pricing structure to suit all businesses now matter how large or small. We provide 'value for money service‘. We show a client ways to reduce the total cost of ownership by helping them build ‘end-to-end’ IT infrastructure.

64 Seamless IT

infrastructure can provide you with incremental benefits in process while managing long-term transformations

Automate process and provide secure anywhere access to

information improves employee and resource efficiency

Ability of IT processes and systems to respond to changing conditions and customer

interactions as they occur, enabling firms to capitalize on

opportunities, drive greater efficiencies, and reduce risk

TCO tracks the financial impact of deploying an information

technology product over its Life cycle

Infrastructure consulting and configuration allows faster deployment of end to end services with low defects Price to suit your

wallet and match your risk appetite

In Conclusion, Trimax

means

65

Strong IT Infrastructure provider

 _{Trimax IT infrastructure & Services Ltd. (Trimax) is a leading end-to-end service provider of IT Services and} Solutions encompassing Integration, Data Centre, Management of IT Infrastructure, and Networking

 _{Firm has a vision to provide world class Integrated Systems, Solutions and services to the Customers}

Proven Track record

 _{Over the years, Trimax’s seamless IT infrastructure services has provided incremental benefits for clients} while managing their long-term transformations

 _{Trimax customers range from small businesses to large enterprises, from across government & enterprise} sectors, mainly through various channels like service partners, sub-contractors and direct as well

 _{A trusted name across government, public and private sector organizations like MSRTC, ITI, JVVNL BSNL,} Sparsh, Intelenet and e-Funds.

Focus on strategic growth

 _{Strengthen revenues from Government and public sector}  _{Leverage mid and small market (SMB) space}

 _{Provide customized and mobile-based solutions}  _{Increase and optimize cross-selling in enterprises}

66

Appendix

Datacenter Build–

Infrastructure to

optimize cost and energy

Trimax has helped to design and deploy a data center which is India’s first and only IDC to support multi density racks with power requirements ranging from 4 KVA up to 14 KVA per rack.

Partner  Established in 1948 as 1st PSU under MoC, GOI

 Contributes 70% of equipment to National Telecom Network

 6 Manufacturing Plants, 12 RO, 34 AO  Turnover of 2000 Crore (Approx) Location  Bangalore, India

Business

challenge  Implement, Operate and Market 1,20,000 Sq ft of Data Center on BOOT basis on a INR 220 crore outlay

 Datacenter should be able to reduce power usage to achieve considerable cost savings

 Flexible to manage energy requirements and space utilization

Results  Built one of the largest data center facility in the country with multi-density racks to offer web-hosting, backup, data hosting and related services

 Scalable and secured next generation facilities to provide cost-effective solution

Space

 _{1,00,000 Sq Ft in Total}

 _{40000 Sq Ft DC to be Operational soon}  _{12,500 Sq Ft of Raised Floor Area}

 _{Another 30000 Sq Ft for Non IT Infrastructure}

Power

 _{11 KVA feed from two Sub Stations}  _{Redundant N+1 Transformer}

 _{(N + 1) Redundant DG Set}  _{(2N +1) Redundant UPS System}

Cooling

 _{(N+1) Redundant HVAC System}  _{(N+1) Redundant PAC System}

Security

 _{Conforming to ISO 27001}

 _{Perimeter Security with CCTV and Guards}  _{Three Levels of Security – Access Card, Numeric}

Code and Biometric Scanning

 _{CCTV Monitoring of Entire Facility with 30 Day}

Archival

 _{Firewall from two different vendors running in High}

Availability Mode

 _{Customized Security Policy for Customers on}

request

 _{Different VLAN for different Customers/ Processes}

Network

 _{Bandwidth from Multiple Vendors on Fiber}  _{Redundant Routers}

 _{Redundant Switches (Core , Distribution & Access}

Layer)

 _{Redundant Firewall}

 _{Redundant Fiber Network within Data Centre}  _{Redundant Telco Cable till the Racks}

 _{Redundant Monitoring Solution}

ITI Data Center is something

that is required in present scenario. State Disaster Management Authority (SDMA),

Govt. of Karnataka1

“

_”

68

Pillars of Maharashtra State Road

Transport Corporation Turnkey

Project

Online Reservation System

_{Plan Travel (with Search)} _{Get Fare/ Availability} _{View Stops}

_{Book/ Cancel Tickets} _{Online Payment & Refund} _{User profile features like}

change password

Training

Train-the-trainer

Methodology at every depot level

Data Digitization & Migration

Digitize manual data and migrate to current application

Analytics & MIS Reports

Over 100 reports with daily, decadely, monthly frequency with special access rights

Data Center Build & Disaster Recovery

_{State-of-the-art Data center}

set up at Mumbai Central Depot

Disaster Recovery site at Pune

ETIM Implementation

_{Replaces current Manual}

Process of issuing tickets

_{Easy input of info like routes,}

fares, concessions

_{Machine handed to crew on}

duty

_{On completion of trip, data}

transfer from machine to server

_{Depot Manager reviews}

Project Model: Build, Operate, Own

& Transfer

–

Helps MSTRC to operate

efficiently

_{At Trimax, the standard solution frameworks guide our project methodology}

which in turn delivers value in sustaining benefits for MSTRC

Project in brief

Automating the existing ticketing system by Electronic Ticket Issuing Machine (ETIM) and Online Reservation System (ORS) for web and advanced booking of tickets

Challenges

 _{Provide citizen benefits with}

online reservation

 _{Operators can track revenue per}

bus and profitable routes

 _{Enable fleet management}  _{Reconcile public finances}

Solution

 _{Maintain the 247 depots on}

BOT model with uninterrupted operations of hardware,

software and services involved for 5 years

 _{Generates revenue of INR 400}

million p.a.for the client

 _{Building of DC at Mumbai & DR}

Site at Pune 69

 MSRTC Process Definition

 Information System Strategy: Plan and Design

 _{Hardware sourcing and deployment}  Network Design and

Implementation

 Application Development and Testing

 IT Services Implementation  Data Digitization

 Data Migration

 MIS/Reporting

Build

 Pilot Phase: 10 Locations (5 DO/ 5 Depots, Mumbai)

 Phase I: Implementation and roll out for 72 locations across MH  Phase II: Implementation and roll

out for 82 locations across MH  Phase III: Implementation and roll

out for 83 locations across MH Training (Operations)

 _{MIS/ Reporting/ Analytics}

Operate

 Transfer Strategy and Plan  Train-the-trainer Roll out Plan  _{Training (Sys Admin)}

 Support & Maintenance Plan  Phased Transfer Plan (to MSRTC)  Transfer Stabilization Period

Support

E-Mitra –

Transforming governance through

technology

 _{The Government of Rajasthan has formed an e-governance society named District}

E-Governance Society (DEGS).

 _{DEGS is a district level formation that works in sync with the state headquarter and facilitates}

the urban and rural finance collection, grievances and application resolution as well.

 _{The objective of e-Mitra project is to work on Public Private Participation model (PPP) wherein}

certain public-related functional areas are outsourced to private organizations (termed LSP).

 _{Different types of services available at Trimax e-Mitra Centre/ Kiosk}

70  _Agriculture  _BSNL  _Education  _Electricity  _Food  _Forest  _Irrigation  _Police  _PWD  _Revenue  _{Social Welfare}  _Transport  _Treasury

 _{Woman & Child Development}  _Other

Rajasthan e-governance initiative

Categories of services being provided

 _{Medical & Health}  _Mines

 _{Nagar Nigam/ Panchayati Raj}  _{Nagar Nigam/ UHD/ JDA/ RHB}  _Panchayat

 _{Panchayati Raj}  _PHED

E-Mitra –

Transforming governance through

technology

71

Project in brief

_{E-governance project}

which facilitates the urban and rural finance collection, grievances and application resolution

Payment of Government demands/ levis by the citizen

_{Document centric services}

on citizen request

_{Citizen Information}

Services

Challenges

Handle citizen friendly utility bill payment services

_{Provide access through}

connectivity and manage infrastructure across remote locations

Solution

_{23 Kiosks across Jaipur}

City

_{Low cost of ownership} _{Efficient and standardized}

processes

Customer convenience through increased transparency

Jaipur Vidyut Vitran Nigam

Limited

–

Convenience and care to citizens

JVVNL’s Banker Secure Cash Transfer

Central Database Server

ATP machine Cash Counter

Project in brief

 _{Develop & operate anytime anywhere}

cash collection system for energy bills in Jaipur city

 _{Build disaster resilient physical}

infrastructure with uninterrupted power

Challenges

 _{Provide convenience to citizens while}

paying energy bills

 _{Maintain and operate cash collection}

using IT infrastructure

 _{Manning and securing collections}

Solution

 _{Improved cash collection cycle and}

customer satisfaction levels

 _{More than 2.5 Lakh transactions per}

month across 64 centers (36 wired & 28 wireless connections) linked with 1 server

 _{Provide scalable & secured next}

Commercial Tax Department

–

Effective processes through re-engineering

73

 _{Commercial Taxes Department (CTD), Rajasthan has implemented Value Added Tax (VAT) across the State of}

Rajasthan with effect from 1st April 2006.

 CTD is computerizing the implementation and administration of VAT processes. Offices included are Head

Quarters, Zonal Head Quarters, Circle / Ward Offices and Check-Posts.

Categories of services being provided



_{Hardware Setup & Installation}

Trimax will supply, install & maintain the PCs, printers, scanners & UPS & deploy 850

desktops PCs, 557 printers, 850 UPS, 130 scanners & 50 servers.



_{Data Entry & Scanning Operations}

The work of data entry & verification of data entered will have to be carried out in the all

the zones, circles & ward offices, border & marble check-posts by Trimax. It will deploy

experienced operators for scanning work.



_{Trimax has been awarded the contract for the above services in Jaipur, Ajmer, Bhilwara,}

Commercial Tax Department

–

Effective processes through re-engineering

74 Zonal Office 1 Zonal Office 2 Zonal Office 3 Zonal Office 4 Jaipur HQ Ward 2 Circle 4 Ward 3 Ward1 Ward 2 Circle 3 Circle 2 Check Post Ward 1 Ward 2 CTD Ward 1 Ward 1 Check Post Check Post

Project in brief

Computerizing the implementation and administration of VAT processes for a period of 3 years

Challenges

_{Handle data entry and}

scanning processes for faster and efficient tax filing

_{Manage processes and}

technologies for tax authorities

Solution

 _{23 Kiosks across Jaipur City}  _{Low cost of ownership}  _{Efficient and standardized}

processes

 _{Customer convenience through}

Facility Management –

Deliver

excellence to our clients

75

BPO Customer

 _{Ranked #1In Dataquest Survey 2008}  _{Leading BPO in India}

 20 State of Art Facilities PAN India

FMS Solution includes

 _{Data Centre Management Services}  _{Server Management Services}

 _{Mail Management Services}  _{Backup &Restore Operations}  Performance Monitoring &Tuning  _{Security and Access Services}  _{Asset / Change / Problem}

Management

 _{Helpdesk Call Co-ordination}  Incident Management

 _{Reporting & Documentation}

 _{Escalation to Customer’s IT Heads}  _{Vendors Coordination & Escalation}

 _{Monthly Performance presentation & SLA} reviews with the customer