Date October 2005
Manual
Page 1 Of 8
IT IS OUR QUALITY MISSION TO
DO IT RIGHT THE FIRST TIME
"SERVICE IS OUR BUSINESS’
MANDLAZI CIVILS AND CONSTRUCTION (PTY) LTD IS COMMITTED TO
PROVIDE PRODUCTS AND SERVICES OF THE HIGHEST QUALITY AND
INTEGRITY THAT WILL MEET ALL CUSTOMER EXPECTATIONS AND TO
COMPLY WITH APPLICABLE LAWS AND REGULATIONS.
THIS MISSION IS A CONCERN OF THE WHOLE COMPANY. IT INVOLVES THE
FULL COMMITMENT OF MANDLAZI CIVILS AND CONSTRUCTION (PTY) LTD
MANAGEMENT AND THE SUPPORT OF ALL OUR STAFF.
Quality Managers Paul Mandlazi/ R van der
Westhuizen
Date
Nonhlanhla Mandlazi
Financial Director
Date
Chief Executive Officer
Mesh Mandlazi
Content 1. PURPOSE ... 3 2. VISION... 3 3. MISSION... 3 4. ABBREVIATIONS ... 3 5. Related documents ... 3 6. COMPANY PRINCIPLES... 4
7. QUALITY MANAGEMENT SYSTEM REPRESENTATIVES... 4
8. MANAGEMENT RESPONSIBILITY... 4
9. CUSTOMER FOCUS ... 5
10 PLANNING... 5
10.1 Responsibility, authority and communication... 5
10.2 Management representative... 5
10.3 Internal Communication... 5
10.4 Management review ... 5
10.5 Resource management ... 5
1. PURPOSE
This manual fulfills the commitment of the company to quality management system in compliance with ISO 9001:2000, and serves as the roadmap document for the Mandlazi Civils and Constructions (Pty) Ltd. quality management system.
Clauses under 7.3 Design and development of ISO 9001:2000 are excluded in relation to the scope of the business. Mandlazi Civils and Construction (Pty) Ltd does not do design, customer does.
2. VISION
To be the first choice provider of civil, maintenance and construction related infrastructure solutions.
3. MISSION
We apply our knowledge and skills to develop, renew and maintain civils and construction related infrastructure projects. Through service excellence, we ensure that our clients maintain a competitive advantage over its competitors.
The black economic empowerment base of Mandlazi Civils and Constructions (Pty) Ltd. is impeccable. We prefer to prosper on the basis of professionalism and performance. We bring to the table excellent skills in all areas of our operations. We are a team oriented company thus ensuring that our decision making criteria are always in the best interest of our clients, staff and off course all stakeholders.
4. ABBREVIATIONS
QMS Quality Management System 5. Related documents
MM0002 Quality Management Policy MM0003 Control of documents and records
MM0004 Procedure for Controlling of Non-Conformance Product and Services MM0005 Corrective and preventive action procedure
MM0006 Internal audit procedure MM0007 Control of Non-conformance Report Form MM0008 Control of Non-conformance Report Register MM0009 Customer Feed back Form
MM0010 Bush clearance and vegetation maintenance
MM0011 Concrete Standard as the Requirement of SABS 1200 GB ISO 9001 Quality Management System
6. COMPANY PRINCIPLES
Plan Select the problem/process that will address the first and describe the improvement opportunity.
Describe the current process surrounding the improvement opportunity
Describe all of the possible causes of the problem and agree on the root cause(s)
Develop an effective and workable solution and action plan, including targets for improvement
Do Implement the solution or process change. Check Review and evaluate the result of the change. Act Reflect and act on learnings.
7. QUALITY MANAGEMENT SYSTEM REPRESENTATIVES
A member of management is appointed as the QMS Representative. QMS Representative has the duty to ensure the continual maintenance and improvement of the QMS, reporting to top management on its performance and need for improvement of QMS. QMS Representative in turn appoints Representatives for each Area to support in the fulfillment of the QMS.
8. MANAGEMENT RESPONSIBILITY
Management will show its commitment by:
• Provide evidence of its commitment to quality management system and continual improvements
• Establishing company’s quality objectives and goals.
• The importance of meeting customer as well as statutory and regulatory requirements is communicated throughout the company.
• Conduct management reviews.
9. CUSTOMER FOCUS
We will ensure that customer requirements are determined and are met with the aim of enhancing customer satisfaction
10 PLANNING
Contracts planning shall be carried to meet all customer requirements, and quality objectives.
10.1 Responsibility, authority and communication
Responsibility and authorities shall be defined and communicated within the company.
10.2 Management representative
One of the top managers will be appointed (irrespective of other responsibility) to ensure that processes needed for quality management system are established, implemented and maintained. Report to top management on the performance of the quality management system and any need for improvement and promote the awareness of customer requirements throughout the company.
10.3 Internal Communication
Communication processes shall be established to communicate the objectives and goals of the company.
10.4 Management review
Management review will be held at planned intervals, to ensure continuing suitability, adequacy and effectiveness of the quality management system.
10.5 Resource management
The management shall determine and provide the resources needed :
To implement and maintain the quality management system and continually improve its effectiveness and enhance customer satisfaction by meeting the requirements.
11. Human Resources
Management will provide education, training, skills required for personnel work that affecting quality.
Contract from customer Yes Planning No Subcontract Evaluate capability Do si te visit arrange comm ence dat e and arrange
access for staff
and
execute
Monitor and support
Report back the progress and problems to QC and the Customer
Final product
Customer
COMPANY IS INVOLVEMENT IN THE FOLLOWING MAINTENANCE OF VEGETATION
• Grass cutting, bush clearing.
• Landscaping, tree cutting and pruning
CIVIL ENGINEERING STEEL STRUCTURES
• Civils, Engineering and construction
• Bulk earthworks
• Concrete Structures
• Municipal Infrastructure
• Upgrading and maintenance of existing facilities
• Roadworks
• Fabrication
• Corrosion protection
• Erection
• Rehabilitation and Maintenance
• Plant shutdown
• Demolitions, assembly and dissamblies
SERVICES • Civil Engineering • Structural/Bridges • Pipelines • Water • Geotechnical • Architecture • Quantity Surveying • Project Management • Contract Management • Construction Management • Construction Services • Maintenance Services • Supply of GSM towers • Transport services
• Supply of telecoms equipment
CONSTRUCTION AND MANAGEMENT • Telkom infrastructure construction
• Railway Construction • Electrical Construction • Pipeline Construction • Civil Construction • Steel construction • Infrastructure Maintenance
TELKOM INFRASTRUCTURE CONSTRUCTION • Laying of any size pipelines
• Construction of any size and shape of manholes
• Hauling of cable, both copper and optic fibre
• Painting and terminating of both types of cables Constructing any type of overhead cable route
• Internal cabling of any size building and town house complex
• Computer cabling and networking
WE ALSO SPECIALISE IN ACCESS NETWORK PLANNING
• Exchange planning
• Backbone route planning
• Planning of distribution networks
RAILWAY CONSTRUCTION
Construction and rehabilitation of railway lines, sidings etc. Using mechanised or large labour intensive methods.
ELECTRICAL CONSTRUCTION
A comprehensive range of electrical services including electrification of
powerlines, power distribution and lighting and distribution
PIPELINE CONSTRUCTION
Construction of any pipeline with special emphasis on water, sewerage and industrial
CIVILS CONSTRUCTION
Construction and rehabilitation of
earthworks bridges structures, roads an other civil engineering works.
STEEL STRUCTURES
Fabrication, corrosion, protection,
strengthening and erection of warehouses, steel bridges and structures. Adding to this list the supply and construction of GSM
