BrightVisions Spam Filter
User Guide
Version 3
Table of Contents
Quickstart ... 2
Understanding and using the BrightVisions Spam Filter quarantine reports. ... 2
Logging on to the website to manage your Quarantine ... 3
Adding a blocked sender/domain ... 5
Outbound scanning ... 6
How the BrightVisions Spam Filter works ... 7
Conventional email delivery system ... 7
Quickstart
There are two ways you can check your Quarantine, and perform actions such as release emails that have been caught, and block addresses from sending emails to you. They are both explained below.
In some situations you will not be able to release an email, if it is classed as highly dangerous by the spam filter for example. In this situation, please contact BrightVisions and we will check the email for you before advising on why it has been blocked, or releasing it for you.
Understanding and using the BrightVisions Spam Filter quarantine reports.
By default, you will receive a Quarantine report from [email protected] every day at 2pm. Shown below is an example report:
To release emails, press “Deliver” if you are sure they are safe. They will appear in your inbox shortly. If you do not receive the email after pressing Deliver, please check in your Junk folder in your email client.
Logging on to the website to manage your Quarantine
As well as checking the email you receive at 2pm, you can check your Quarantine at any time by logging in to
quarantine.brightvisions.co.uk with your email address and your password. To generate your password in the first instance or should you subsequently forget your password, click on “Request password”. The image below shows the log on screen:
This page shows you every email that has come through the spam filter, including ones that have not been caught by the filter and have been passed through to your mailbox. When you first log in, it will display all the emails you have received today, to change this click on the drop down showing “Today” at the top left, as shown below:
Adding a blocked sender/domain
You can add an individual email address or an entire domain to the blocked list by clicking the “Black/Whitelist” button located at the top of the page.
Fill in the “Sender” section and then press the “Add” button to add it to the list. Press the “Save” button to apply.
It takes up to 1 hour for the Blacklist/Whitelist to be updated and take effect.
Be careful to only block an entire domain if you are entirely sure you will never need to receive an email from any email address from that domain. It is advisable to block an individual email address if you receive spam, and only to block the domain if you receive multiple spam emails from different mailboxes at the same domain. Please contact BrightVisions if you are unsure.
It is advised to not block domains like @hotmail.com, @gmail.com and @yahoo.com, as while some spammers use accounts on those services, there are a lot of genuine accounts on these domains.
Whitelist allows you to allow any spam emails through from a specified email address. This does not allow emails to come through if they have been detected as Malicious (contains a link to a dangerous website, has a virus
Outbound scanning
How the BrightVisions Spam Filter works
Conventional email delivery system
A conventional email system delivers any email that it receives, regardless of if the email contains any malicious content, or is unwanted advertising. The diagram below illustrates this.
