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The importance of chosen attributes of a digital postal service in shaping its quality in the opinion of customers at the age of 18-30

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Academic year: 2020

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Figure

Tab. 1. Structure of respondents
Fig. 3. Scope of service digitization in the opinion of respondents
Fig. 4. Multichannel in the opinion of respondents
Fig. 7. Additional services in the opinion of respondents
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