SELMA Web application
SVERIGES RIKSBANK SE-103 37 Stockholm (Brunkebergstorg 11) Tel +46 8 787 00 00 Fax +46 8 21 05 31 [email protected] www.riksbank.se
DATE: 2012-11-26 VERSION: 1.2
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System requirements and troubleshooting
Content
Content ... 1
Introduction ... 2
System requirements ... 2
Current versions at the Riksbank ... 3
Troubleshooting ... 3
Common errors and how to fix them ... 3
Example 1 (authentication - certificate):... 3
Example 2 (authentication - Java): ... 4
Example 3 (reporting – SELMA Web application): ... 5
Example 4 (link/URL – The Riksbank website): ... 6
Example 5 (URL - web browser address bar): ... 8
How to… ... 8
Check installed certificates ... 8
Delete temporary Internet files from Java Control Panel ... 11
Delete browsing history from Internet Explorer ... 13
Delete temporary files from Temp directory ... 14
Other errors ... 14
Introduction
The purpose of this document is to prevent access problems, and if it still occurs, to simplify the troubleshooting.
The document provides system requirements for SELMA as well as examples of common errors and how these can be handled.
For further information, questions or to report errors, please contact SELMA Support (see Contact information).
System requirements
First of all, you need to have a certificate from the Riksbank installed on your web browser.
To use SELMA and to obtain the required encryption level you must have a web browser according to the requirements stated in the table below.
We recommend the use of Microsoft Internet Explorer, since it will give you the best support when you use SELMA.
If other web browsers are used with SELMA, the Riksbank cannot give any guarantees concerning data integrity, confidentiality or security, or concerning the functionality of SELMA.
You must also have a java virtual machine (JVM) installed and activated. When users enter their user ID a Java applet or ActiveX component is launched, prompting the users to enter a PIN.
SELMA - Supported Java and Web browser versions
Operating system Java and Web browser
Microsoft Windows XP Home Edition (SP1, SP2, SP3)
Sun JRE 1.5 or later IE 6.0 IE 7.0 IE 8.0 Microsoft Windows XP Professional (SP1, SP2, SP3)
Sun JRE 1.5 or later IE 6.0 IE 7.0 IE 8.0 Microsoft Windows Vista Enterprise 32/64 bit (SP1, SP2)
Sun JRE 1.5 or later IE 7.0 IE 8.0 Microsoft Windows Vista Business 32/64 bit (SP1, SP2)
Sun JRE 1.5 or later IE 7.0
SELMA - Supported Java and Web browser versions
Operating system Java and Web browser
Microsoft Windows Vista Home-premium 32/64 bit (SP1, SP2)
Sun JRE 1.5 or later IE 7.0 IE 8.0 Microsoft Windows 7 Home Premium Professional 32/64 bit
Sun JRE 1.5 or later IE 8.0
Current versions at the Riksbank
Application Current version
SELMA 6.2
PortWise (for authentication of external SELMA users) 4.9.9
Troubleshooting
Common errors and how to fix them
Example 1 (authentication - certificate): Issue:
Application: PortWise Web (for authentication) Cause: Problem with certificate
Solution:
The certificate should be issued by “Riksbank Issuing CA1 Basic”, contain User Name and not be expired.
By yourself or with help from your local IT-support check that, 1. the certificate is installed (see How to…)
2. the certificate is valid (see How to…) 3. the correct certificate is selected
If it still doesn’t work, contact SELMA Support.
Example 2 (authentication - Java): Issue:
or
or
Cause: Problem with Java Solution:
By yourself or with help from your local IT-support do the following and try again after each step:
1. Delete temporary Internet files from Java Control Panel (see How to…) 2. Update to a newer version of Java (see System requirements)
3. Try another web browser (see System requirements)
4. Delete browsing history from Internet Explorer (see How to…) 5. Delete temporary files from Temp directory (see How to…)
If it still doesn’t work, contact SELMA Support.
Example 3 (reporting – SELMA Web application): Issue:
or
or
Application: SELMA Web application
Cause: Problem with SELMA Web application Solution:
1. Contact SELMA Support and provide them with the following: a. your name
b. your SELMA user ID
c. a screen dump (like the example above)
Example 4 (link/URL – The Riksbank website): Issue:
Application: The Riksbank website (link to SELMA) Cause: Incorrect URL in the link on the Riksbank website Solution:
The correct URL is https://access.riksbank.se/selma/selma. Write the correct URL in the address bar in your web browser. If it still doesn’t work, contact SELMA Support.
Example 5 (URL - web browser address bar): Issue:
Application: the web browser Cause: Incorrect URL
Solution:
The correct URL is https://access.riksbank.se/selma/selma. Write the correct URL in the address bar in your web browser. If it still doesn’t work, contact SELMA Support.
How to…
Note that the pictures below could contain irrelevant text or information and should only be seen as examples!
Check installed certificates
Open Internet Explorer and choose Tools, Internet Options (Verktyg, Internetalternativ).
Example 1 (English):
Example 2 (Swedish):
Example 2 (English):
Delete temporary Internet files from Java Control Panel
Open Java Control Panel by clicking Start, Control Panel, Java (Start, Kontrollpanelen, Java) and follow the example below.
Delete browsing history from Internet Explorer
Open Internet Explorer and choose Tools, Internet Options (Verktyg, Internetalternativ) and follow the example below.
Example (English):
Delete temporary files from Temp directory
Open Explorer, go to the Temp directory (%temp%) and delete all TMP-files.
Other errors
If other errors occur, please contact SELMA Support.
Contact information
External user should always contact SELMA Support for support.
SELMA Support
Phone: +46 8 787 05 50 E-mail: [email protected]
