Secure . Using Cisco Secure Server

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UHC0536g_101210 Page 1 of 14

Secure E-mail

Using Cisco Secure E-mail Server

Background

The UnitedHealthcare secure e-mail system is offered through Cisco Secure Server and is used to securely exchange information with providers. This document describes the step-by-step instructions for using the UnitedHealth Group’s Cisco secure e-mail to:

 Register and receive secured e-mails……….…page 2  Open Cisco secure e-mail……….…..page 5  Create a new Cisco secure e-mail……….…page 8  Save a Cisco secure e-mail to your computer………..page 11  Manage your Cisco profile………..…..page 13  Retreive/forgot password………page 14

Assistance

If at any time you need assistance with registration on the Cisco system, please contact the UnitedHealthcare Support Center at 888-848-3375. Press Option 9 (All Other Issues), then Option 2 for the Secure E-mail support team.

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Instructions

Register for Receiving Secured E-mails

Step Example

1. Receive the first secure

e-mail message in your e-e-mail system (i.e., AOL, Gmail, Outlook, Yahoo, etc.) and open the attachment. (Note: If you do not have the sender in your address book, the e-mail may appear in your “spam” or “junk” folder.)

AOL:

You may be presented with several additional steps depending upon which e-mail system you are using.

Gmail:

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UHC0536g_101210 Page 3 of 14 Step Example

1. Receive the first secure

e-mail message in your e-e-mail system (i.e., AOL, Gmail, Outlook, Yahoo, etc.) and open the attachment. (Continued)

Yahoo:

2. Complete all of the fields and

click the “Register” button. (Note: Be sure to remember your password and keep it safe.) For ease of use, we

recommend using the same password created with the CRES system.

3. You will receive an account

activation notice that points you to your e-mail inbox.

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Step Example

4. Upon receipt of the activation

email in your email account, “Click here to activate this account” link. You may notice the e-mail is titled ‘Please activate your account with CRES’; however you are activating your account with Cisco as noted in the first paragraph in this e-mail.

5. Receive an account activation

confirmation. You will now move back to your e-mail inbox, open the original e-mail and open the

attachment. You will now be asked to enter your

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UHC0536g_101210 Page 5 of 14 Open a Secured E-mail

Step Example

1. With the e-mail open in your

e-mail system (i.e., AOL, Gmail, Outlook, Yahoo, etc.), open the attachment.

(Note: If you do not have the sender in your address book, the e-mail may appear in your “spam” or “junk” folder.)

AOL:

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Step Example

(Continued)

Outlook:

Yahoo:

2. Enter the password you

created at registration and click “Open.”

(Note: If you are the only user of the computer, you can click on “Remember Me” to have the system remember your password for faster processing time.)

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3. Review the e-mail.

(Note: If you need to send a communication about the e-mail you received, follow the

directions for creating an e-mail.)

4. Click “Logout” in the upper

right corner when you are finished using the system.

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Create a Secured E-mail

Step Example

1. Visit:

https://res.cisco.com/websafe/. Enter your email address and password, and click “Login.” (Note: If you are the only user of the computer, you can select “Remember Me” to have the system remember your email and password for faster processing time in the future.)

If you forget your password, use the Forgot Password? option on this screen. (Note: Three failed attempts guessing your password will lock your account. If you do lock your account, it will automatically unlock after 24 hours. For faster resolution, call the Cisco

Helpdesk (866-412-6113) (Note: Add the site as a favorite site/bookmark it for future use by selecting “Favorite” and then “Add to Favorites…”)

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Note: Keep the naming

convention of the site or change it to another name that you can easily recognize and click “OK.”

2. Compose your e-mail.

 Enter the e-mail address

([email protected]), enter the SRN number, and write your message.

(Note: You can also select “automatically BCC me on this e-mail to receive a copy of the e-mail you are

sending.)

 Add an attachment(s) if

needed by clicking on the “Attachments” button, clicking “Browse”, finding the file(s) from your personal computer,

clicking “Add” and clicking “Done.”

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Step Example

3. Compose your e-mail.

(Continued)

Note: The maximum message size, including all attachments must be 10MB. You can check the file size of your documents before you attach by selecting the document and holding the mouse over your selection. In the event you have larger files, you can reduce their size by:

 Compressing/zipping the file(s).

 Sending multiple e-mails with the same SRN in the subject line and a note that this is one of multiple messages.

 Upon completion of the

message, click the “Send” button.

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4. Receive an e-mail indicating

that your message has been

received by [email protected].

right corner when you are finished using the system. Save a Secured E-mail

Step Example

(Note: If you do not have the sender in your address book, the e-mail may appear in your “spam” or “junk” folder.)

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Step Example

2. Choose “File” and then “Save

As.”

3. Select the location for the file

to reside, name it, choose the type (either Text or HTML), and click “Save.”

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UHC0536g_101210 Page 13 of 14 Manage Profile

Step Example

1. Visit the secure e-mail site at:

https://res.cisco.com/websafe/

Log into the system by

entering your e-mail address and password, and click the “Login” button.

(Note: If you are the only user of the computer, you can click on “Remember Me” to have the system remember your password for faster processing time.)

2. Select “Edit Profile” and

change your profile information, as needed. (Note: You can also select “BCC me on the messages that I send” in your profile to automatically receive it each time versus individually selecting it for each message.)

(Note: you can change your password through the profile function.)

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Retrieve/Forgot Password

Step Example

1. Visit:

https://res.cisco.com/websafe/. Click “Forgot password.”

2. Enter your email address and

click “Confirm.” An e-mail will be sent to your inbox explaining how you to reset your password.