Objectives of this session
Scenario/Impact
Operational Continuity - Response Phase
Activities that take place in Response Phase
• Business actions
• Utility dependencies
• Public/Government Influence
Identify Response phase activities for a
business.
Help private business to understand
interdependencies on Public entities and
utilities during the response phase.
Facilitate input from the audience for real life
examples.
The Response phase refers to the
activities a business needs to take
in an effort
to continue business
The
operational
response phase occurs
after emergency evacuation
and after
addressing associated safety concerns in
incidents where those are applicable.
(Not to be confused with Emergency Response)At this time the plan
owner/coordinator is
responding to the needs of
the department / area
based
An
integrated response
,,,
◦
Multidiscipline,
◦
Multiagency,
◦
Multijurisdictional,
◦
Public & Private working
Situation
In keeping with our winter 2013-2014
weather, let’s consider the impact of a
prolonged
“
Polar Vortex
”
resulting in lengthy
power outages
.
Temperatures reaching -32 DEGF Winds of 20-25 mph
Wind Chills of -64 to -71, Frostbite in minutes
Business Impact
Freeze Damage
Water Damage
Damaged electronics and furniture,
flooring, electrical systems.
Step 1.
Notify Crisis Management, BC Plan
Owner/Leaders and Public:
Private • Business Owner/Managers • Employees • Crucial Vendors/Suppliers • Critical Customers Public/Utilities • Emergency Management Officials • Power • Telephone • Water • Sewer
Facilitated discussion on
notification process
and
your experiences:
Private
• Calls from employees on
duty
• See the event in media • On-line alert systems • Must have a process in
place.
Public/Utilities
• Calls from the public. • Calls from public safety. • SCADA alerts.
• Must have a process in
Step 2.
Quick High Level Damage Assessment
with ETA
Private
• Determine scope and scale
of the damage followed by more detailed assessment.
• Must have a process in
place.
Public/Utilities
• Many companies utilize a
phased approach of an
initial assessment followed by a detailed damage
assessment plan.
• Damage assessment teams
Facilitated discussion on Damage Assessment
with ETA:
Private
• The goal is to complete a
high-level damage
assessment within 2-4 hours after the onset of a major event.
Public/Utilities
• Is often shared among
linemen, engineers,
supervisors and retired personnel.
• They perform systematic
Step 3.
Determine the impact to the business –
initial and future:
Private
• Consider time of year,
peak periods, etc
• Facilities
• Hardware & Software • Employees
• Communications
Public/Utilities
• Scale and duration.
• Number of people effected. • Criticality of restored
Step 4.
Decision to activate plan
Private
• Plans should be activated
by top level management dealing with crisis –
usually the Crisis Manager.
• Depends on potential
length & severity of interruption.
Public/Utilities
• Phased approach
depending on severity
• Follows the chain of
Step 4.
Decision to activate plan (cont’d)
Private • Facility Damage • Technology Impact • Supplier/vendor disruption Public/Utilities • Based on an estimate ofthe disruption to business activities.
Step 5.
Set Up Crisis Management Center
Private
• Depends of severity and
length of disruption.
Public/Utilities
• Most are up and running
Facilitated discussion on Set Up Crisis
Management Center:
Private
• Does your plan set a level? • Do you have the staff to
keep it running?
Public/Utilities
• Phone, cable, power have
24-7 centers.
• Water utilities are local
Step 6.
Communication Needs
Private
• With your employees. • With suppliers.
• With your customers. • With the public.
• Who is your spokes
person?
Public/Utilities
• Have established systems. • Utilize trained PIOs.
• Some utilities have public
web sites with up to date info displayed.
