CROWNWeb Addressing Common Questions

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CMS’ CROWNWeb Application

CROWNWeb – Addressing

Common Questions

Featuring CROWNWeb Outreach,

Communication, and Training (OCT)

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Today’s Hosts

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Janis Grady, RHIT, CPHQ

Contract Officer’s Technical Representative (COTR)

CROWNWeb Outreach, Communication, and Training (OCT) Contract Centers for Medicare & Medicaid Services

Oniel Delva, BA, CTT

Communications and Training Manager

CROWNWeb Outreach, Communication, and Training (OCT) Contract FMQAI – ESRD Network 7

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Today’s Presenters

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CROWNWeb Outreach, Communication, and Training

Oniel Delva, BA, CTT

Communications and Training Manager

Matthew McDonough, MS, CTT

Project Manager

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CROWNWeb Usage

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 Currently, over 85% of Medicare-certified dialysis

facilities have successfully submitted their data via CROWNWeb.

 Some facilities are continuing to work on ensuring

that their computer systems meet CROWNWeb’s usage requirements.

 CMS continues to review CROWNWeb’s system

configurations for necessary modifications. 5

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Computer Specifications

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Minimum CROWNWeb Computer Specifications

Operating System Windows XP SP2 or higher (Mac OS is not supported)

Screen Resolution Minimum of 1280 x 1024 (Lower screen resolutions are not supported)

Web Browser Microsoft Internet Explorer 8.0 or 9.0 (Firefox, Chrome, Safari, and other _{browsers are not supported)} Internet Connection Broadband (Dial-up modem connections are not supported)

Browser

Configuration

To display CROWNWeb correctly in Internet Explorer:

• Pop-ups must be allowed for the CROWNWeb domain (QualityNet.org)

• Java must be enabled - recommend JRE version 1.6.0_x and Java Plugin 6.0.x

Viewing Reports in CROWNWeb

In order to view reports, the following programs must be installed:

• Adobe Reader 10.x or later (required to view reports in PDF format)

• Microsoft Excel 2007 or later (required to view reports in Excel format)

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System Updates

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 CMS recently increased CROWNWeb’s hardware

resources by 100% since the National Release.

 CROWNWeb includes a new feature allowing users

to easily navigate through search results.

 More performance tuning and infrastructure

enhancements have been added to improve CROWNWeb’s usability.

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Acknowledgement of Challenges

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 CMS acknowledges and thanks users for their

feedback regarding usability challenges related to:

o Log in errors

o Unexpected log outs o White screen errors o BR549 errors

o Permission denied errors

o Unable to display page (Error 404) o Password reset issues

 Users’ feedback has helped CMS with tracking

these challenges. 8

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Your Feedback Matters

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 With the help of user feedback, CMS is currently

researching fixes, including:

o Windows 7 usability

o Internet Explorer 9 usability o Extension of Time Out clock

 CMS analyzing the Clinical screens to streamline data

entry.

 Users should continue to contact the QualityNet Help

Desk to open help tickets.

o QualityNet Help Desk: [email protected] or 1-866-288-8912.

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Log In Error: 60+ Days

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 Users will see a log in error message if they attempt

to log in to CROWNWeb after 60+ days of inactivity.

 Users must work with their local Security Official

(SO) to reactivate their accounts:

1. User contacts the SO.

2. SO confirms that the user is still with the organization. (If the user is an SO, have the backup SO or End User Manager verify this information.)

3. SO contacts the QualityNet Help Desk and requests account reactivation.

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CROWNWeb Videos

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CROWNWeb videos are available on the

Training page of

www.ProjectCROWNWeb.org.

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Adding Personnel

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How do I get a physician’s name to display in the Attending Practitioner drop-down list?

 You must add him/her in the Personnel tab with a

job description.

 You must also add the physician’s NPI or UPIN.

 Valid CROWNWeb format reminder:

o Personnel NPI = 10 digits in length.

o Personnel UPIN = six characters in length. (Example: A12345 or ABC123)

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Admitting Transient Patients

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Does CROWNWeb automatically change a transient patient’s status to a regular transfer in if he/she stays at our facility for >30 days?

 No. Once the transient window expires, the

transient facility must edit the Admit/Discharge record and change the “Transient Status” from Yes to No.

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Access the CMS-2746 Form

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How do I enter a CMS-2746 form for a patient via CROWNWeb?

 From the Home Page, click the Patients tab.

 You must then click the Edit Patient link to enter

the “Date of Death” and “Cause of Death.”

 CROWNWeb will display an “Add 2746” link.

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Administered vs. Prescribed

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Should we report the administered or prescribed dose for medications given to patients in the center?

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Administered vs. Prescribed

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Should we report the administered or prescribed dose for medications directed to be taken by the patient outside of the center?

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Last Lab vs. Total Monthly

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Are the ESA, Iron, and Vitamin D fields requesting the total monthly dose?

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Date Access Type Changed

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What should I enter in the "Date Access Type

Changed" field if a patient received a fistula prior to his/her start date?

 Enter the actual date the patient’s current access

type changed.

 CROWNWeb may display a warning message if the

date is prior to the patient’s admit date.

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Patients Missing from List

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What should I do when a patient is missing from my list on the clinical data screen?

 _{Check to see if you have selected the correct}

treatment type for the patient you are trying to locate.

 Patients will only display for the collection type

selected for that clinical month.

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No Lab Data

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What should we enter if labs were not drawn for a patient during the clinical month?

 _{You are not required to enter lab values that you do}

not obtain in a clinical month.

 CROWNWeb's Clinical section was designed to

comply with CMS' data submission requirements and allow users to report lab data that was

collected.

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NRAA-HIE

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We are participating in the NRAA-HIE pilot, and have questions about what we should do.

 _{NRAA-HIE participants should use CROWNWeb}

to enter:

o CMS forms o PART data o Personnel

o Users’ role(s) and scope

 Contact the NRAA with questions regarding

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FAQ Document

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 Questions submitted to

[email protected] are being

reviewed.

 _{Answers will be available via a searchable}

Frequently Asked Questions document.

 The FAQ document will be available via

www.ProjectCROWNWeb.org.

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Final

Comments

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Questions

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Our Next Session

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CMS Community WebEx:

TBA

Date: September 27, 2012

Time: 2pm - 3pm ET

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Thanks!

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For Further Information…

Email:

[email protected]

QualityNet Help Desk:

1-866-288-8912

Website:

http://www.projectcrownweb.org

This material was prepared by FMQAI, the CROWNWeb Outreach, Communication, and

Training contractor, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect CMS policy. OCT contract # HHSM-500-2011-00157G. Publication Number: FL-OCT-2012OTCT22-8-191