The Future of IT Sourcing in the Digital World
Business Partnering Convention
20. November 2014
Stephan Kaiser Partner
© PAC
The IT Sourcing Market in Germany is a growth market
2014 €12.8bn +9.0% +3.7% +2.4% +3.9% Key dark = 2014 light = 2018 CAGR 2014/18
SITS Market
Apps-related Services
Appli Services Infra Services SW Products BPO SITS Market in B€ 2014 è 2018 54B€ è 62B€ CAGR +3.6%
Infra-related Services
Software Products
2.8% 1.5% 28.6% 0 2 4 6 8 10 12 14Appli SW Infra SW SaaS SW
M a rk e t V o lu m e i n b n E U R 3.9% 4.0% 0 2 4 6 8 10 12 14 C&SI AM M a rk e t V o lu m e i n b n E U R -2.0% 4.1% 3.4% 0 2 4 6 8 10 12 14
Support C&SI Outsourcing
M a rk e t V o lu m e i n b n E U R
Business Partnering Convention
© PAC
Outlook: Changes in IT Sourcing Patterns in 2018
2014
Future IT Sourcing Trends
11% 40% 30% 8% Digital transformation Big Data Mobility Security CAGR 14/18 in %
The “as-a-service” consumption
mode will more than double
4.6 0.6 3.5 1.7 0 1 2 3 4 5 IaaS PaaS SaaS BaaS
Market Volume 2018 in bn EUR
*2 *3.6
*2.7 *1,5
“Legacy C&SI” will lose share
45.8% -4.9% -10.0% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 0.0 2.0 4.0 6.0 8.0 10.0 12.0 14.0 16.0 18.0
Cloud-related C&SI* Other C&SI* 2014 2018 CAGR 14/18
IT services growth is going offshore
31.6 32.8 4.2 8.4 0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 45.0 2014 2018
IT Services (excl. Offshore) Offshore 0.9%
18.7%
CAGR 14/18
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Benefits of IT Sourcing
Welche Zielsetzungen verfolgen Unternehmen mit der Einführung
eines strategischen IT-Sourcings?
Ziel/Unternehmen
KMU
Großunternehmen
Qualitätssteigerung in der IT
++
++++
Kosteneinsparung
++
+++
Effizienzsteigerung des IT-Sourcings
++
++++
Schaffung von Wettbewerbsvorteilen
+
++
Entkopplung von Leistungserbringung & Leistungsbezug in der IT
+
+++
Erhöhung der Flexibilität in der IT
+
+++
Erhöhung der Transparenz in der IT
+++
+++
Bewältigung der gewachsenen Anforderungen durch die IT
+++++
++
Bewältigung der gewachsenen Anforderungen an die IT
+++++
+++
Veränderung im Leistungsspektrum der internen IT
++
+++
Anmerkung:© PAC
The 8 IT Sourcing Dimensions
Zielsetzung, z. B
.
•
Kosten senken
• Qualität verbessern
• Know-how einkaufen
• Flexibilität erhöhen
• etc.
Die acht Dimensionen
einer IT-Sourcing-
Strategie
Räumliche Dimension,
z. B.
•
national vs. international
• onsite vs. offsite
• nearshore vs. offshore
• etc.
Grad der Partnerschaft,
z. B.
•
Zulieferer
• „Systemlieferant“
• strategischer Partner
• Beteiligung
• etc.
Dimension der Vergütung,
z. B.
•
nach Aufwand
• nach Festpreis
• „Payment per Use“
• „Payment by Success“
• „Benefit/risk sharing“
• etc.
Strategische Dimension, z. B.
•
Single sourcing
• Multi sourcing
• etc.
Inhaltliche Dimension, z. B.
•
Infrastruktur
• Anwendung
• Prozess
• Etc.
Servicetyp, z. B.
•
Beratung
• Entwicklung
• Wartung
• Betrieb
• Etc.
„Business-critical“,
z. B.
•
Kernkompetenz
• komplementär
• etc.
2014Business Partnering Convention
„IT is now too important to be left to the IT
department“
© PAC
Clients & Employees go DIGITAL
Digitization creates empowered people
2014
Buys everywhere
Has all
information at
her fingertips
Expects best
user
experience
possible
Lives online
Tells the whole
world what she
thinks instantly
Leaves data
everywhere
Business Partnering Convention
Products go DIGITAL
Machine-generated data will dwarf human-generated data
Sensors are everywhere and
collect massive amounts of data.
This opens up entirely new ways
© PAC
Top Management goes DIGITAL
2014
CIO
CEO
CMO
CCO
CFO
Changing Role for the CIO:
•
Collaborator
•
Orchestrator
•
Innovator
•
Educator
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IT FOR
BUSINESS
Digital
agencies
Consul-tants
Software
suppliers
IT
services
SaaS
players
Digital
services
Cloud
Brokers
Hosters
Manufac-turers
IT Sourcing Supply Chain goes DIGITAL
S
ocial
M
obility
A
nalytics
C
loud
client-centric IT
CIO
LOB
© PAC
The Future of IT
2014
Complex legacy IT
Agile cloud-based services
Large IT implementation &
integration projects
Small speed boat projects
Focus on infrastructure &
applications
Focus on data & digitization
IT services
Business services (BPO/BPS)
IT supports business
processes
IT drives business process
innovation
SLAs & Costs
Agility & Security
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IT DEPARTMENTS
Become the digital transformation driver of your
company to make it ready for the digital age
IT PROVIDERS
Become the strategic partner for the digital
transformation journey of your customers
© PAC
From strategy to execution, PAC delivers focused and objective responses to the growth challenges of Information and Communication Technology (ICT) players.
Founded in 1976, PAC is a privately held research & consulting firm for the software and ICT services market.
PAC helps ICT vendors to optimize their strategies by providing quantitative and qualitative market analysis as well as operational and strategic consulting. We advise CIOs and financial investors in evaluating ICT vendors and solutions and support their investment decisions. Public institutions and organizations also rely on our key analyses to develop and shape their ICT policies.
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