FIELDAWARE FOR NETSUITE

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FIELDAWARE FOR NETSUITE

K E Y F E AT U R E S

Augment Your NetSuite Solution with Mobile

Field Service Management

Imagine how profitable your company could be if

NetSuite sales orders could be automatically turned into work orders for field technicians. Think about how much more revenue would be generated if new quotes and work orders could be created in the field - while updating NetSuite customer and financial data in real time.

With FieldAware for NetSuite companies can add

cloud-based, made for mobile field service management to NetSuite’s accounting, ERP, CRM and e-commerce capabilities. The data in the systems is synchronized, enabling NetSuite users to create, read, update and delete data that is used on jobs (i.e. customer informa-tion) and for users of either system to create, read, update, delete and invoice transactional data (i.e. sales orders, jobs and invoices).

• Adds FieldAware’s cloud-based, made for mobile solution to NetSuite • Seamlessly maintains real

time workflows between NetSuite and FieldAware • Create work orders using

NetSuite or FieldAware that include all related NetSuite data

• Ensures no loss of data integrity on either system • No administrators required

to manage connectivity between systems

F I E L D AWA R E F O R N E T S U I T E

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FIELDAWARE FOR NETSUITE FUNCTIONS

FieldAware for NetSuite has two main functions. They are:

• To create, read, update and delete list type data (data that is used on jobs and transactions in FieldAware and NetSuite) and maintain the integrity of that data. As a NetSuite user creates, reads, updates of deletes data, changes are immediately made in FieldAware as well.

• To create, read, update, delete and invoice transactional data (sales orders, jobs, invoices) in either NetSuite or FieldAware. As users in either system create, read, update, delete or in-voice data, both systems are updated immediately.

The functionality of FieldAware for NetSuite is depicted in the illustration below.

FIELDAWARE FOR NETSUITE INTEGRATION POINTS

FieldAware for NetSuite has three main integration points. They include:

1. Synchronization of List Data:

• Create, Read, Update, Delete Customer in NetSuite: Syncs in real time to FieldAware (Net-Suite pushes updates to FieldAware)

• Create, Read, Update, Delete Contact in NetSuite: Syncs in real time to FieldAware (Net-Suite pushes updates to FieldAware)

• Create, Read, Update, Delete Location in NetSuite: Syncs in real time to FieldAware (Net-Suite pushes updates to FieldAware)

• Create, Read, Update, Delete Inventory Item in NetSuite: Syncs in real time to FieldAware (NetSuite pushes updates to FieldAware)

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F I E L D AWA R E F O R N E T S U I T E F I E L D AWA R E . C O M

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• Create, Read, Update Delete Service Item (Task) in NetSuite: Syncs in real time to FieldAware (NetSuite pushes updates to FieldAware)

• Create, Read, Update, Delete Asset in NetSuite: Syncs in real time to FieldAware (NetSuite pushes updates to FieldAware)

1. Synchronization of Transaction Data:

• Create, Update, Delete Sales Order of type “Field Service Sales Order” in NetSuite: Syncs in real time to FieldAware (NetSuite pushes sales order as a job to FieldAware)

• Read (pull) job updates to a job that has been created in FieldAware and update the NetSuite Create, Read, Update Delete Service Item (Task) in NetSuite: Syncs in real time to FieldAware (NetSuite pushes updates to FieldAware)

• Create, Read, Update, Delete Asset in NetSuite: Syncs in real time to FieldAware (NetSuite pushes updates to FieldAware)

2. Synchronization of Transaction Data:

• Create, Update, Delete Sales Order of type “Field Service Sales Order” in NetSuite: Syncs in real time to FieldAware (NetSuite pushes sales order as a job to FieldAware)

• Read (pull) job updates to a job that has been created in FieldAware and update the NetSuite Sales Order to reflect new items and tasks as well as pricing changes: A command based (button) or automation (BeforeLoad Script) in NetSuite.

• Invoice a job in NetSuite and delete a job in FieldAware once successfully billed in NetSuite (no invoice required from FieldAware, NetSuite retains billing integrity)

• Scheduled Script Synchronization to capture new field data or changes Sales Order to reflect

new items and tasks as well as pricing changes: A command based (button) or automation (BeforeLoad Script) in NetSuite.

• Invoice a job in NetSuite and delete a job in FieldAware once successfully billed in NetSuite (no invoice required from FieldAware, NetSuite retains billing integrity)

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F I E L D AWA R E . C O M

Contact in NetSuite Contact in FieldAware Customer in NetSuite Customer in FieldAware

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Item or Task in NetSuite Task (from NetSuite Item) in FieldAware Assets in NetSuite Asset in FieldAware

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FieldAware for NetSuite enables companies who have invested in NetSuite’s Business Management Software to augment their systems with the industry’s only cloud-based, made for mobile field ser-vice automation solution. To learn more about FieldAware for NetSuite, contact us at 800-935-0736 (U.S. and Canada), 0808.134.9941 (U.K.), 1.800-948-852 (Ireland), 1.800.249.906 (Australia) or email us at [email protected].

All Asset, Job Lead, Task and Item Data from NetSuite Transferred to FieldAware