TELEHEALTH
TECHNOLOGY
SUPPORT SERVICES
CDW Healthcare’s services can help you get the most from telehealth
technology to improve collaboration and quality of care within your
healthcare organization.
Transport your facility to a whole new world – a world where barriers
like time and distance just got smaller.
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VOICE AND DATA SERVICES
NETWORK SERVICES
HARDWARE SERVICES
TELEHEALTH TECHNOLOGY
SUPPORT SERVICES
HOW WE DO IT. 3
TELEHEALTH –
THE SOLUTION
IS OUT THERE
CDW HEALTHCARE AT YOUR SERVICE
The ability to expedite treatment and improve collaboration is crucial in today’s fast-paced healthcare world, whether it be physicians using telemedicine technology to remotely diagnose a patient, or specialists leveraging collaboration technology to consult on a treatment plan. No matter the scenario, telehealth solutions are integral to helping improve patient care and achieve a higher level of treatment and collaboration.
CDW Healthcare can help provide the right services to support telehealth technology and help you get the most from your solution. From voice and data services to network and hardware services, you can turn to CDW Healthcare as your single source for guidance and support.
BOB ROSSI
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OUR SERVICES GO
THE DISTANCE TO
HELP SUPPORT YOUR
TELEHEALTH TECHNOLOGY...
We get it — you need help determining the right I.T. components and
discerning which parts of your network need greater support to
accommodate telehealth solutions. Our dedicated CDW Healthcare
account managers team with industry-certified specialists and
technology experts to support your needs. By partnering with us, you
gain access to more than 100,000 products from 1000+ manufacturers,
ensuring you can get the right hardware, software and services to meet
your specific requirements.
NOW, YOU DON’T HAVE TO.
With more than 30 years’ experience
serving more than 15,000 healthcare
customers, our industry expertise allows us
to skillfully address your unique I.T. needs.
patients will be treated via telehealth
worldwide by 2017.
SOURCE: FIERCEHEALTHIT.COM
HOW WE DO IT. 5
your network and infrastructure to ensure it’s
ready once you adopt telehealth technology.
VOICE AND DATA SERVICES
We help streamline voice and video connections, and improve data handling, with the following services:
• Telecommunications. CDW Healthcare partners with top
vendors to provide healthcare organizations with state-of-the-art voice communication and wide area network and data solutions. These telecommunications services can reduce or eliminate the need for bandwidth upgrades, and help reevaluate existing telecommunications agreements for additional cost savings.
• Telecom expense and inventory management. CDW Healthcare puts time-consuming administrative tasks in the hands of a third party, freeing up a healthcare organization’s internal I.T. staff to focus on other integral, more mission-critical tasks.
• Internet connections/IP services. The size and type of an
Internet connection determines the speed and bandwidth available for data transmission. This is crucial to successful telehealth utilization. CDW Healthcare can help review and evaluate the right connections for any healthcare provider.
• Video conferencing. Conferences with multiple participants
at different sites use a computer network to transmit audio and video. Conferencing is generally accomplished in three ways: desktop video, endpoint room devices and through telepresence rooms. CDW Healthcare can assist with
configuring the right solution to meet your conferencing needs. NETWORK SERVICES
Ensuring you have a “healthy” network to support telehealth technology is important. We’ll help you assess your network and make sure the right protocols are in place via the following offerings:
• Network health check. Before mapping out a telehealth
strategy, you must assess the types of traffic on your network, how it is being accessed and routed, and where bottlenecks appear. CDW Healthcare offers healthcare organizations a comprehensive network assessment that can be conducted with in-house staff or through a third-party provider.
• Wireless network site survey. The number of locations
within a health system, the layout of each building and the concentration of users in a particular area are all key factors
telehealth needs. CDW Healthcare will review this information with healthcare organizations to ensure they have the connectivity required to meet their telehealth demands.
• DLP assessment services. Patient data security is crucial,
especially data being mined, transferred or stored as part of remote monitoring/telehealth. CDW Healthcare can conduct a data loss prevention (DLP) risk assessment to see where a healthcare organization’s data and network are vulnerable, and then install the right DLP security solution to address its specific needs.
• Security assessment. To ensure thorough consideration
for any telehealth solution, this assessment encompasses mobile security, endpoint security, a risk assessment and compliance/threat prevention for healthcare organizations. CDW Healthcare can conduct a targeted security analysis, design a tailored security solution based on assessment results, and then configure and install those security components.
HARDWARE SERVICES
Your hardware must be compatible with the telehealth software you choose. We help ensure end-user devices seamlessly connect with other telehealth components for fast, reliable use.
• Hardware configuration. To support telehealth end-user
needs, CDW Healthcare provides custom or standard installation of memory, hard drives, optical drives, controller cards and other peripherals on devices like PCs, notebooks and tablets. Our quality control process verifies that all devices used as part of a telehealth solution are recognized by your system.
• Deployment/installation. Our installation services ensure
your new telehealth technology is up and running as fast as possible. An engineer can be onsite to help you with all facets of deployment, making sure your technology is connected and working properly, and that all components are talking to your network.
• Additional services. To help with any hardware or network
needs you may have in conjunction with employing a telehealth solution, CDW Healthcare provides an array of general evaluation services spanning assessment/planning/design, configuration, implementation, product support and managed services for any I.T. need.
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TREATMENT AND COLLABORATION:
THE CHALLENGES ARE EVERYWHERE
BETTER PATIENT CARE AND SATISFACTION
From improving early detection of a stroke, to monitoring chronic conditions from a patient’s home or accelerating the speed of diagnosis from “seeing” a specialist on the other side of the country, telehealth can help make patient care better.
TIGHTER INDUSTRY COMPLIANCE/ EHR INTEGRATION
HIPAA privacy and security mandates impact all aspects of healthcare. Not only is protecting patient data critical, so is securing the network and devices by which data is shared. Combine that requirement with the need to achieve seamless EHR integration across the enterprise, and it becomes that much more important to develop a secure telehealth solution.
IMPROVED RESOURCE EFFICIENCY Healthcare organizations are pressed to do more with less. CDW Healthcare’s specialized services can help healthcare organizations realize long-term time and cost savings from reduced travel between facilities, seeing more patients and attending continuing medical education opportunities.
