Dynamic Currency Conversion (DCC)
Best Rate Guarantee
Claim Form
First Name:
……….
Last Name:
……….
Street:
……….
City:
……….
Postcode/Zip code:
……….
Country:
……….
Telephone:
……….
Email address:
……….
Transaction Details
Date of Transaction:……….….………
Name of Merchant where transaction was carried out :
……….………
Location of Merchant:
……….….………
Authorisation code (from transaction receipt):
……….….………
Please provide the following documentation with your claim:
□ Copy of transaction receipt (please ensure that the copy is clear).
□ Copy of your credit or debit card statement clearly showing another transaction carried out on the same day using the same credit or debit card which was converted at a more favourable rate than that offered
Elavon Financial Services Limited, German Branch · Lyoner Str. 36, 60528 Frankfurt · Amtsgericht Frankfurt/M. HRB 81245 · Sitz der Gesellschaft: Loughlinstown, Co. Dublin, Irland · Registriert in Irland unter der Nummer 418442. Elavon Merchant Services is a trading name of Elavon Financial Services Limited
Address and fax:
Fax: +44 00 353 402 26047 DCC Best Rate Claim
Elavon PO Box 56 IDA Business Park Arklow
Co. Wicklow Ireland
Address and fax for the UK:
Fax: +44 (0) 1273 734017 Addresse: Elavon Merchant Services
PO Box 466
Brighton BN50 9AW UK
Address and fax for Poland:
Fax: +48 22 306 03 69
Addresse: Elavon Merchant Services
Dział ZarządzaniaDokumentami Warsaw Europlex, 10-te piętro,
Ul. Puławska 17 02-515 Warszawa
Alternatively email all documentation to [email protected]
Your claim will be investigated and once verified you will receive a refund to your credit card for the difference between the transaction amount originally charged using Elavon’s rate of exchange and the transaction amount would have been if the transaction had been converted by your credit card issuer taking into account all fees and charges.
Please allow 7 working days from the date claim is received.
For more information or to download the DCC Best Rate Guarantee Claim Form, please visit www.tellmemore.elavon.de/DCC
Elavon Financial Services Limited, German Branch · Lyoner Str. 36, 60528 Frankfurt · Amtsgericht Frankfurt/M. HRB 81245 · Sitz der Gesellschaft: Loughlinstown, Co. Dublin, Irland · Registriert in Irland unter der Nummer 418442. Elavon Merchant Services is a trading name of Elavon Financial Services Limited
Dynamic Currency Conversion (DCC)
Best Rate Guarantee
Terms & Conditions
• This program is available at participating locations in Germany offering the Elavon DCC service.
• Please note that not all merchants that use Elavon’s services, whether directly or through a participating financial institution, offer the DCC Best Rate Guarantee programme.
• Payment card transactions will be converted to the currency of the issuing bank at the point of sale by Elavon’s DCC service using a rate of exchange that is equivalent to or better than that offered by the cardholder's issuing bank, including any international fees applied by cardholder's card issuer. In the unlikely event that a cardholder can show they were disadvantaged by choosing to have their transaction converted at the point of sale using an Elavon DCC rate of exchange, Elavon will, subject to these terms and conditions, refund to the cardholder the difference between the price calculated using the Elavon DCC rate of exchange used to convert their transaction and that calculated using the rate of exchange offered by their issuing bank on the same day, for the same card, in the same country as the transaction using the Elavon DCC Service.
• Cardholders wishing to make a claim must:
o Visit our website http://tellmemore.elavon.de/DCC to obtain a claim form.
o Complete the claim form as directed, attaching all required evidence, and return the form to one of the addresses or fax numbers listed below within 60 days of the card transaction to which the claim relates.
Address and fax for the UK: Fax: +44 (0) 1273 734017
Address: Elavon Merchant Services PO Box 466
Brighton BN50 9AW / United Kingdom Address and fax for Germany:
Fax: +49 (0) 69 517094 -31/-32 Address: Elavon Merchant Services Postfach 710247
60492 Frankfurt / Germany Address and fax for Poland: Fax: +48 22 306 03 69
Address: Elavon Merchant Services – Dział Zarządzania Dokumentami./ Document Management Europlex, 10-te piętro,
Ul. Puławska 17
• It is further understood that Elavon's determination regarding validity of a claim is final.
• Elavon is not responsible for, nor shall it be bound by, any statements or representations regarding the Elavon DCC Best Rate Guarantee programme by any third party.
• Some credit or debit card issuers may charge a fee for card usage overseas irrespective of the currency in which the card is charged. Elavon’s DCC Best Rate Guarantee programme does not cover such fees. • The Elavon DCC Best Rate Guarantee programme may be withdrawn at anytime provided that any
claims already received by Elavon at the time of withdrawal will be honoured.
• A cardholder’s sole recourse under DCC Best Rate Guarantee programme is submission of a claim as described herein and, accordingly, it is understood that any claim or dispute in connection with exchange rate guaranteed does not provide a customer with the right to initiate a chargeback or refund with respect to an exchange rate assured transaction.
The promoter of this programme is Elavon Financial Services Limited, German Branch · Lyoner Str. 36, 60528 Frankfurt · Amtsgericht Frankfurt/M. HRB 81245 · Sitz der Gesellschaft: Loughlinstown, Co. Dublin, Irland · Registriert in Irland unter der Nummer 418442. Elavon Merchant Services is a trading name of Elavon Financial Services Limited
