MobileMerchant Application Guide

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MobileMerchant Application Guide

United Kingdom

|

Ireland

Version 6

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1 Welcome to Elavon MobileMerchant

Thank you for purchasing Elavon MobileMerchant for your business - the revolutionary mobile phone based Point-of-Sale (POS) terminal. You will soon be enjoying the freedom to accept card payments from your customers wherever you are, and your business is sure to benefit from this mobility.

1.1 How Does It Work?

Elavon MobileMerchant uses an application (“app”) on your iPhone®, iPad® or Android® Smartphone to process credit and debit card transactions, in conjunction with a small PIN pad which is linked using secured Bluetooth wireless technology. It’s this simple:

1. You enter the amount you wish to charge your customer into the app.

2. Your customers insert their cards into your PIN pad and authenticate the transactions using their PIN, just like they would with any other POS terminal.

3. The iPhone®, iPad® or Android® Smartphone then connects to Elavon via the internet to get bank authorisation for the transaction.

The whole process only takes a maximum of 30 seconds and is fully secure. As far as your customer is concerned it’s exactly the same process as paying for something in a shop. The Elavon MobileMerchant application is simple to install on your Smartphone or tablet. This guide will help get you up and running as quickly as possible.

1.2 What Do I Need?

In order to process live card transactions you’ll need to arrange the following: 1. A mobile device

a. Android® SmartPhone OS 2.3.3 (or greater) b. iPhone®/iPod® OS 6.0 (or greater)

2. A merchant account with Elavon. To set up an account, visit us at www.elavon.co.ukor www.elavon.ie and select the Merchant Services tab.

3. Purchase a Thyron PosMate™ 211 PIN pad from Elavon.

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1.3 Contacting Elavon

Note: Please record the following information in the space below as a quick reminder when configuring the MobileMerchant application. You may also need these when contacting Elavon for service.

Transaction Key Terminal ID WebMIS User ID WebMIS Password

If assistance is needed please contact Elavon MobileMerchant Support at: IRE: 1850 812 134

UK: 0845 600 1401

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2 The PosMate™ Smart PIN Pad

2.1 Introduction

ThePosMate™ Smart PIN pad connects to your Smartphone or tablet wirelessly, via secured Bluetooth.

PIN Pad Top

Card-swipe slot for non-chip cards LCD Bluetooth LED Charging LED Cancel Key Confirm Key Clear Key

Card Entry Slot

Power Button Card swipe slot for

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2.1.1 Charging

The PosMate™ Smart PIN pad has its own internal battery which needs to be charged before use. It can be charged from 3 sources:

1. Using the USB lead and the mains charger, both supplied.

2. Using the USB connected to a computer.

3. Using the car charger.

When the charger is connected the red “Power” LED will light. When charging is complete it will turn green. It can take up to 6 hours to charge the PIN pad if the battery is completely flat. The PIN pad can be used while the battery is being charged, and the “power connected” icon, a small plug symbol, will flash on the LCD:

The state of the battery is shown by a battery icon on the display:

2.1.2 Switching On and Off

Press the power button on the top edge of the PIN pad. It will power up and be ready for use in a few seconds, and will show its serial number on the display.

To switch the PIN pad off, press and hold the power button until 3 options are shown:

1. Low Power Mode

2. Turn off completely

3. Return to normal operation

The “low power” mode puts the PIN pad in standby where it uses very little power, but it will be ready immediately the power button is pressed again. This can be useful if you are expecting to make a number of transactions throughout the day and don’t want to wait for the PIN pad to power up each time.

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3 Installation and Configuration

The following will guide you through installing your PIN Pad, the MobileMerchant application and configuring the application to take payment.

3.1 Pair (Connect) the PIN Pad with the Mobile Device

Prior to installing the application, pair the PIN Pad with the mobile device. “Pairing” is the process of connecting your mobile device to your PIN Pad using Bluetooth communication.

1. Go to the Bluetooth settings on the mobile phone/tablet device.

2. Power-on the PIN Pad.

3. Once the PIN Pad shows “READY,” press the yellow button and select “Data Bearer”. If prompted for “Supervisor PIN”, enter 8497, otherwise, the PIN Pad will display “ENTER PASSKEY.”

4. On the mobile device, select the “Scan” option to search for other Bluetooth devices. A “PosMate” device will appear in the list. Select this device and a passcode will appear on the mobile device. Enter this passcode on the PIN Pad and press the OK button. After a few seconds, the PIN Pad will show a “PAIRED SUCCESSFULLY” message if pairing succeeded. If pairing failed, repeat the above steps.

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3.1.1 Setting the PIN Pad Ready to Pair with Phone

1. Press the yellow “Clear” button. Display shows:

2. If prompted for “Supervisor PIN”, enter 8497.

Otherwise, the PIN Pad will display “BLUETOOTH ENTER PASSKEY.” This would have been provided with your smartphone.

Enter the supervisor PIN or PASSKEY within 5 seconds and press the green “OK” button. (If you don’t enter the supervisor PIN quickly enough the PIN pad will time-out. If this happens, just go back to 1. above.) Display shows:

3. After entering “Supervisor PIN,” check that “Bluetooth” is highlighted (if not, press 2), then press the “OK” button. Display shows:

4. Enter the 6-digit passkey given by your device within 5 seconds and press the green “OK” button.

(This passkey will be used just for the Bluetooth pairing process. You can make a note of it in the front cover of this manual, for reference). Display shows:

5. The Bluetooth LED on the PIN pad will now be flashing, indicating that it’s ready to pair with your Smartphone or tablet. Display shows:

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3.2 Install the MobileMerchant Application

With the PIN Pad successfully paired, install the MobileMerchant application on the mobile device from either the App Store or Google Play. Prior to launching the application, ensure you have the following information available for first-time configuration. This information will be given to you after setting up an Elavon merchant account:

1. Terminal ID 2. Transaction Key

3. WebMIS Username/Email 4. WebMIS Password

(Please reference your Welcome email for the above information)

NOTE:

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3.2.1 First Time Use

With the above information in hand, launch the MobileMerchant application. The first screen displayed is the “First-time Use Welcome” screen. Select the “Set up” option and proceed as follows.

Create Your Secure PIN

The security screen prompts for creation of a PIN code to lock and protect the application. Please consider the following requirements when selecting a PIN:

1. PIN must be 5 digits in length

2. Repeated values are not allowed (e.g., 11111) 3. Common sequences are not allowed (e.g., 12345)

Android®

iPhone®

NOTE:

Be sure to remember the PIN code configured on this screen!

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Provide Your Business Name

The business page allows you to specify the name under which your business operates. This name will be displayed as the sender on all receipts sent to customers.

Android® iPhone®

NOTE:

Only Latin-based characters (A-Z, 0-9, !, @, #, $, %, *) are allowed for the business name.

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Select Your PIN Pad

If you have not already paired your PIN Pad to your mobile device, please do so now. Pairing can be done by launching the Bluetooth settings on your mobile device.

If for some reason you have another PIN Pad paired to your mobile device, you may leave it as-is, or choose to remove it from the device’s Bluetooth settings. During the application setup process, if multiple PIN Pads are found, you will be prompted to select the desired PIN Pad for processing transactions.

Android®

iPhone®

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Provide Your PIN Pad Credentials

At this point, you will need the following information:  Terminal ID

 Transaction Key

If for some reason you do not have this information, please contact Elavon support. During this stage of the setup, please ensure your PIN Pad is powered-on and your mobile device has an active internet connection.

Android® iPhone®

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Provide Your WebMIS Credentials

At this point, you will need the following information:

 WebMIS Username/Email

 WebMIS Password

The WebMIS credentials used during this part of the setup are the same values used when logging on to https://mobilemerchant.elavon.com. Please ensure your device has an active internet connection during this portion of the application setup.

Android® iPhone®

Enter your WebMIS Username/Email and WebMIS Password values into the page and press the Next button. The mobile device will go online to verify the entered values. If all is successful, the mobile device will proceed to the next screen.

Complete

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3.3 Additional Configurations

A variety of application options are available to aid in taking mobile payments. At any point, press the Menu button and select Settings to adjust the application configuration. The following options may be configured. Note: these settings are optional and not required to be configured.

3.3.1 Tax

Configure a tax (VAT) percentage to be computed and collected on each transaction, if applicable.

3.3.2 Tip/Gratuity

Enable to optionally allow for the entry of tip/gratuity amount to a transaction. Tip/Gratuity amount can be configured in either a whole number or percentage amount.

3.3.3 Discount

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3.3.4 Elavon Account Settings

The Elavon Account settings allow for the modification of the PIN Pad credentials (e.g., Terminal ID and Transaction Key) and WebMIS credentials. Note: This information can be found on your Welcome Email.

3.3.5 Business

The Business settings allow you to customise the Business Name that will be shown on email and SMS receipts.

3.3.6 Security

Within the Security settings you can change the User PIN and disable the Screen lock inactivity setting.

3.3.7 Additional Customisation

Enable/Disable application sounds.

3.3.8 Update PIN Pad

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4 Using Elavon MobileMerchant

You should now have completed the setup of Elavon MobileMerchant and be ready to take your first card transaction. The illustrations below are taken from an Android® Smartphone; the same content will appear on an iPhone®.

4.1 General Application Usage

4.1.1 Launching the Application

In order to launch the MobileMerchant Application on your mobile device, locate the

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4.1.2 Lock Screen

The MobileMerchant Lock Screen is a feature of the application to provide protection and security to you, our customer. By default, the application will lock after 10 minutes of inactivity, but this functionality can be disabled in the Security Settings within the Application Menu by toggling the ‘Screen Lock’ switch.

When you are on the Lock Screen, use the on screen keyboard to enter the PIN that you created for your MobileMerchant Application.

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4.1.3 Change or Reset PIN

If you would like to change your PIN, you can access this feature through the Security Settings within your Application Menu by tapping ‘Change User PIN’.

On the ‘Change User PIN’ screen, supply your current PIN and enter the new PIN that you would like to use in the future to unlock your application. Confirm the PIN you would like to use in the future and then tap the ‘Change User PIN’ button to complete the change.

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4.1.4 Support

If more information about the MobileMerchant application, or contact information for the MobileMerchant Support Centre, is needed at any time during your use of the MobileMerchant application, the Support screen is always accessible.

During the First Time Use Setup, you can tap on the link at the bottom of the page that reads “Need Help? – About MobileMerchant” to access MobileMerchant’s Support screen. Once inside the application, the Support screen can be accessed through the Menu. If the Menu is inaccessible from your current screen, there will be a button which links to the Support screen in the top right-hand corner of the screen in the Navigation Bar.

On the MobileMerchant Support screen, you will find contact information for MobileMerchant Support in the form of an email address, a phone number, and a web address hyperlink. The versioning information for your current downloaded version of MobileMerchant is visible. At the bottom of the Support screen, above the copyright information, there is a link to the Elavon Privacy Policy.

If support is needed please contact us at:

Mobile Merchant Support – IRE: 1850 812 134 or UK: 0845 600 1401

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4.1.5 Privacy Policy

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4.2 Performing a Sale

1. Enter item price, quality, and description (optional) and press the key to enter it in your shopping cart. Repeat until all items have been entered.

Total Amount Due (Includes tax when set)

Cancel Transaction Current Amount Entered

Subtotal

(Current amount entered multiplied by quantity)

Clear Key

Add Amount Key Keypad

Checkout Button (Finished entering amounts)

Enter Item Description (optional)

Item Count (Select to see cart) Increment Quantity Quantity

Decrement Quantity

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If you want to add or disable the discount, tax, or gratuity options select the menu option and select “Settings”. If you are currently in a transaction, finish or clear the transaction before editing the application settings.

Total Amount (Without tax) Discount Amount & Discount Amount Edit Button (optional) Tax Gratuity Amount & Gratuity

Amount Edit Button Total Amount Due Transaction Notes

(optional)

Take Payment Button

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c. Once Amount Tendered entered, press the Check button to complete the sale. 5. Signature Required. In some cases the cardholder may be prompted to sign for a

transaction.

a. After completing step 3 above, the customer will be prompted to confirm amount on the PIN Pad.

b. If a signature is required the PIN Pad will prompt you to collect cardholder signature.

c. Cardholder then signs for transaction on the Signature Capture screen. d. Once the signature has been verified the cardholder is prompted to return the

device to you. At this point the sale is complete.

6. Send receipt(s). You have the option of sending an email and/or a text message (SMS) receipt. After all receipts have been sent, select the Done button to start a new transaction. Note: If no receipt is sent, you are responsible for collecting a paper/handwritten receipt with cardholder signature.

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4.3 Viewing Past Transactions

1. Press the menu option on your device or on the top of the application and select “Transactions”.

2. Wait for the application to retrieve transaction details from the server.

3. After the transactions have been retrieved from the server and displayed, scroll the list and select a transaction row to see more detail or to refund or void the transaction.

Transaction Amount Transaction Status Transaction Refunded Transaction & Payment Details Transaction Advanced Search Refresh / Loading Transaction Voided

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4.3.1 Refreshing Past Transactions

While you are viewing your transactions, you may wish to update the list by retrieving the latest information from the server.

Android®: Press the button on the top navigation bar.

iPhone®: Pull the transaction table down by dragging it with your finger. You should see an animated refresh icon, at which point you will release the table by lifting your finger off the device. The animated icon will continue spinning until the updated data has been retrieved.

4.3.2 Retrieving More Results

Ten transactions are retrieved at a time in order to avoid retrieving more data than is necessary. If more transactions are available then a “Show More” button will appear. Pressing the button will fetch the next ten transactions. When there are no more transactions to fetch, the “Show More” button will no longer appear.

Android®: The “Show More” button appears upon scrolling to the end of the list.

iPhone®: The “Show More” button will appear at the bottom of the screen, regardless of whether or not the list has been scrolled to the end.

4.3.3 Advanced Searching

The scope of the search can be narrowed to more efficiently find any particular transaction. The available criteria are:

 Date Range (Required): Specify a date range. The start and end dates must be within 31 days or less of each other.

 Transaction Type (Optional): Choose whether you want to restrict the search to all transaction types, only sales (including voided sales), or only refunds (including voided refunds).

 Amount (Optional): The amount of the transaction.  Last 4 digits of Card (Optional)

 Card BIN (Optional): The first 6 digits of the card.

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4.4 Transaction Details

When a transaction is selected, by pressing the transaction in the table or list of past

transactions, the details for that transaction appear. Upon initially viewing a transaction, more details need to be retrieved from the server about that particular transaction such as the refundable amount. Therefore you may notice that the transaction details are updated very shortly after loading a transaction.

If the transaction may be refunded or voided then those actions will be available (see below).

The details include:

 Transaction Date: The time of the transaction. This is shown according to the time zone of the

device.

 Transaction Amount: The amount of the transaction.

 Card Details: This includes the type of credit card, the last four digits of the card, the expiration

date, and the type of transaction.

 Auth Code: The authorisation code of the transaction.

 Result: Whether the transaction was approved or declined.

 Entry Type: The code that indicates the manner in which the card was processed.

 Transaction ID: The ID of the transaction.

 Terminal ID: The ID of the PIN Pad on which the transaction was processed.

 Transaction State: Whether the transaction was committed or not.

 Settlement State: Whether the transaction has settled or not.

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4.5 Refunding or Voiding a Transaction

Depending on the status of a transaction, a sale might be refundable or voidable. Examples:

 A sale that has been committed but not settled might be both refundable and voidable.  A sale that has been committed and settled might only be refundable.

 A sale that has not been committed might only be voidable.  A sale that has already been fully refunded will not be refundable.

When you choose to perform a “Refund / Void”, MobileMerchant will perform a void when the conditions allow; otherwise a refund will be performed.

The conditions for a void are:

 The total amount being refunded or voided equals the original total amount.  The transaction is voidable (e.g. because it has not yet settled).

4.5.1 Refunding a Transaction

1. View past transactions (see above). Find and select the transaction that is to be refunded. On the transaction details, select the Refund / Void button.

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2. Enter in the amount to be refunded. The total amount refunded must be equal to or less than the total amount charged.

Note that if you have (exclusive) tax enabled, that the amount to be refunded should be the item amount as the tax portion will be calculated automatically and added to the total amount refunded.

For example, a customer purchased an item that cost 1.00 with an exclusive tax of 0.07 (at a 7% rate) for a grand total of 1.07. If the customer then attempts to refund this item, the item cost should be entered as 1.00. The tax will be calculated and so the “Amount to be refunded” will equal the total of 1.07.

Instead, when performing the refund if you attempted to enter an item cost of 1.07 then when tax is calculated and added, it will exceed the allowable amount.

3. Then, follow the steps that you would take to enter a sale transaction (See the above section Performing a Sale, the steps to enter a refund will be similar).

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4.5.2 Voiding a Transaction

Amount Available for Refund

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5 Troubleshooting

PIN pad does not turn on

 The battery is probably flat. Plug the PIN pad into a power source with the USB charger - the red light should come on when charging. If it doesn’t, try plugging PIN pad into a computer’s USB port. See the above section 2.1.1 on Charging your PIN Pad.

 If the PIN pad still doesn’t turn on, press ‘Reset button’ by inserting a thin pointed object (such as a paperclip) into the hole on the underside of the unit, and wait for a full reset.

Blue Bluetooth light does not come on

 Try resetting the Bluetooth connection (see section above.)

 Delete (forget this device) PIN pad from Smartphone/tablet, and re-connect through the Bluetooth Scan and Pair/Connect (see section above.)

PIN pad display shows an open padlock

 Tamper system in the PIN pad has been tripped. Contact Elavon Customer Support

Customer Service: UK/NI 0845 600 1401 ROI 1850 81 21 34

Transactions always decline

 This will happen if there is insufficient mobile coverage. Check that a network signal is present on your Smartphone/tablet.

I get a referral message displayed

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MobileMerchant Application Guide