IP Server Edition Webinar
25.03.2014
Dariusz Kargul
Kreujemy najbardziej
Elastyczne Zasoby
ze
Skalowalnym Systemem
gwarantują pewność na
Twoją Przyszłość
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 3
5 – 2000 userów w
1 lub więcej biur
IP Digital
Analog
SIP
Adaptacja biura do
systemu UC
SME, Mid Market
Dom, praca i w trasie
Telefony, smartphony, desktop, tablety
Oszczędność, Niskie
TCO
Avaya IP Office
Recognition and Market Traction
Over 350K IP Office
systems sold worldwide
Avaya serving over 10
million SME users WW
#1 Worldwide for Small &
Medium businesses (<250)
–
19.5% Market Share*
Bridges Technology: BCM,
Norstar, Integral & Partner
–
One platform provides easy
Business Partner adoption
* Source: Dell Oro – Revenues
Lab-certified testing
that proves IP
Office has a 32%
lower average TCO
than ShoreTel with
like-for like systems
Honors products that
demonstrate raw
innovation, unique
features, and
significant
contributions toward
improving
communications
Editor’s award
recognizing some
of the key
movers-and-shakers in the UC
space
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 5
xxx,000s
10,000
Small
Medium
Mid Market
Large
Fortune 1000
Avaya Aura
®
Designed for Midsized to the Largest Enterprises
# of Users
Avaya Aura® Solution
for Midsize Enterprises
10
100
250
1000
Avaya Aura®
Strategia Avaya
Pozycja IP Office na rynku
Ideal for established
businesses seeking
cost-effective consolidation
of assets and streamlined
growth
Idealny dla małych i
średnich firm
Avaya IP Office
for Midsize Enterprises
(Sweet spot 100-1000 users)
Traf w lukę
Avaya IP
Office
Designed for Small &
Medium Enterprises
Wprowadzenie - Avaya IP Office Server Edition
Wprowadza większą skalowalność, elastyczność i wybór
Userów w 1 lokalizacji lub w
sieci (1500 userów na serwer)
Użytkowników one-X ®Portal
Na dedykowanym serwerze
Do
Użytkowników one-X ®Portal
Współdzielone na 1 serwerze
Do
Do
Tylko IP lub Mieszane
Wdrożenie – Twój wybór
Centralne Licencjonowanie
Centralne Zarządzanie
Portów Voice Messaging
Współdzielony na 1 serwerze
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Infrastructure
& Endpoint
Options
Maintenance &
Service
Options
Data
Multi-site Options
Multi Media Endpoints
Management
Centralized
Avaya IP Office Server Edition
.
Rich UC
Options
Mobile
Desktop
Deployment
Options
Avaya Server/VMware , All IP
IPO Mid-market DVD & Server/VMware instance
Avaya Server/VMware, Hybrid
IPO Mid-market –
DVD, Server/VMWare instance & Gateway
Avaya IP Office Support Services (IPOSS)
GLOBAL SERVICESWsparcie wielu lokalizacji, wbudowana elastyczność
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 99
Tylko serwer główny jest obowiązkowy- pozostałe komponenty opcjonalne
Dodatkowe elementy mogą być dodane w dowolnym czasie
Centralne zarządzanie & Centralne licencjonowanie
Centralne
zarządzanie
Serwer
Główny
Serwer
dodatkowy
Opcjonalny
1x Portal Server
IP Office 500v2
Expansion System
IP Office For Linux
Expansion System
Multi-Site Networking
Avaya IP Office Server Edition
Choice of HP DL360. Dell R210 serve
r, or VMware virtualized
–
Primary Server Includes IP Office core s/w, Vmail and UC solution.
–
Secondary Server used for back up and expansion.
–
Expansion Server for additional users.
2 servers per system. 30 expansion units.
Up to 2000 total users/phones.
Up to 750 UC users with Applications Server.
IP500v2 provides
–
Expansion for IP handsets
–
Local PSTN breakout
–
Support for digital and analogue devices.
DL360: 1500 IP handsets. 300 UC users. 250 SIP/H.323 trunks.150 VM ports, 256
conf channels.
R210: 750 IP handsets. 150 UC users 125 SIP/H.323 trunks. 75 VM ports, 128 conf
Avaya IP Office Server Edition
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 1111
IP Office 9.0 Wsparcie Wirtualizacji
Customer is expected to have the vSphere infrastructure
in place
vSphere supported features:
–
vSphere 4.x and 5.x environment
–
vCenter for additional management (optional)
–
vMotion for dynamic VM migration
–
Snapshot
–
Suspend not supported
Flexible deployment on dedicated ESXi hosts or
co-residing with other VMs
GROUP COLLABORATION
IP Office
Basic
Edition
IP Office
Preferred
Edition
Pre-requisite: Essential Edition
IP Office
Advanced
Edition
Pre-requisite: Preferred Edition
USER PRODUCTIVITY
Agent
Supervisor
VOICE, DATA ,VIDEO, AND DEVICES
Communications Server
Multi Media Endpoints
Multi-site Options
Choose Based on the Number of User Types you Have (One Time Seat License)
One Edition License Covers All Users on the Server (I.E. Location)
Optional
Hardware &
Software
OTHER
OPTIONS
Warranty &
Services
Accessories &
Adjuncts
Application
Partners
Financing
IP Office
Essential
Edition
n/a
with
Basic
Data
Receptionist
Office
Worker
Mobile
Worker
(Preferred)Power
User
Tele-Worker
Pre-req: Basic Edition
Basic Telephony IP Telephony with Mobility Unified Communications UC and Contact Center
Avaya IP Office R9.0
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 13
Avaya – Confidential
GROUP COLLABORATION
IP Office
Server
Edition
USER PRODUCTIVITY
VOICE, DATA ,VIDEO, AND DEVICES
IP500v2 with
Linux / VMware
Multi Media Endpoints
Multi-site Options
One-X Portal for IP Office
OTHER
OPTIONS
Data Solutions
Avaya IP Office R9.0
Dla Średnich Korporacji
IP Telephony with Mobility
Unified Communications
Optional
Hardware &
Software
Warranty &
IPO SS
Accessories &
Adjuncts
Application
Partners
Financing
Office
Worker
Power
User
Receptionist
Mobile Worker
(Essential)
IP Office Server Edition - Licencje
Combines Essential and Preferred Edition features and functions.
–
Enables basic mobility features:
–
Mobile Twinning, call control and call-back.
–
Enables meet-me conferencing, unified messaging, automated attendant,
conditional call routing, queue announcements and call recording with
optional use of Contactstore.
One Server Edition licence is required for each Primary, Secondary
and Expansion Server and for each IP500v2 unit.
–
Adds 2 Messaging Ports per Server Edition License
–
Example: Primary + Secondary + IP500v2 = 6 VM ports.
–
Add VM ports to Primary for greater capacity.
–
Enables all Voice Networking channels....
SCN Technology
Available User Licenses: Receptionist (max. 32 per solution), Office
Worker, Power User
CTI, SIP Trunk and ISDN licenses all on local device i.e. ISDN
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 1515
License
License Location
Server Edition / SE Upgrade
On Primary server
Avaya/3
rd
Party IP Endpoint
On Primary server
Power User
On Primary server
Office Worker
On Primary server
Receptionist
On associated device
SIP Trunk Channel
On Primary server
UMS Web Services
On Primary server
Additional Messaging Ports
On Primary server
Messaging TTS Professional
On Primary server
Contact Store
On Primary server
Additional PRI Channels
On IP500 V2 Expansion System
CTI Pro
On associated device
CTI Wav users
On IP500 V2 Expansion System
IPSec Tunnelling
On IP500 V2 Expansion System
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Elastyczność- receptą na sukces
* Zeus Kerravala, No Jitter, January 24, 2012
“Avaya has laid the
groundwork for the company to
use mobility as its leverage
point.”*
One-X Portal dla IP Office
Thin client - użyj swojej przeglądarki
Dzwonienie/
Kontrola
konferencji
Książka
systemowa
IM/presence
Poczta głosowa
Logi rozmów
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Outlook Plugin
Logi rozmów,
dialer kontrola
konferencji
Visual voicemail
Presence/IM,
Kalendarz Exchange
Jednolity dla użytkowników
końcowych
–
Click-to-call, telephony presence, phone
mode,
–
Escalate from IM to Avaya phone call
–
Prosta instalacja
Wykorzystuje Preferred Server
Edition
–
Nie wymaga licencji Lync voice
–
Opcja Lync & Office 365
–
Dostępne dla Office Worker, TeleWorker &
Power User
Korzystaj już dziś
–
Wsparcie dla platformy R9
–
IP Office 500 V2 z Preferred Edition
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Integracja Avaya Microsoft Lync
Przykład
Avaya IP Office
One-X Portal
Server
CSTA
Active
Directory
Web
Services
(CSTA)
Microsoft
Lync 2010
Microsoft Lync
Integration z IP Office
(Phone Mode)
Microsoft LYNC
1. Wymagany Microsoft Lync Standard
CAL (Licencja end User ) r.
Telefony TDM lub IP
Większa Elastyczność dla Pracy Zespołowej
Avaya Flare® Experience
Dostarcza Głos, IM &
Presence poprzez 3G i
WiFi
Point-to-point Audio &
Video
Apple iPad i Microsoft
Windows
Funkcjonalność zwiększana
wraz z każdą wersją
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 23
IP Office Video Softphone
Softphone z 6-stronną
wideokonferencją
Może być sterowany z One-X
Portalu
one-X® Mobile Essential for IP Office
Cost-effective mobility without the
need for an additional server
Mobile twinning with office desk phone
Call control as if you are in the office
Mobility Offer
Included with IP Office Server Edition
PREMIUM Mobility Offer
For use with IP Office Server Edition
one-X® Mobile Preferred for IP Office
Integrated server-based solution
provides rich functionality
Multi-modal communication – IM, voice
call control, conferencing
Supported on iPhone,
Supported on
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 25
Simplified, open architecture
• VoiP or Callback mode
• Calendar integration with MS
Exchange
• Rich presence aggregation and
federation with public networks
• Call logs
• Supported on Android , iOS
Real-time business
collaboration for the mobile
workforce
Internet /
Cellular Data
Network
Cellular voice /
PSTN
Voice calls
IPO500v2
as Trunk Gateway
one-X Portal & Mobility Server
Primary Server
Microsoft
Exchange
Server
Calendar Integration
Data
Data
one-X Mobile Preferred
SMB or Medium Business solution
SMB
Solution
Scopia XT5000
Video Collaboration Solution for IP Office
Scopia XT Desktop
9 Way MCU
Including FW Traversal
Increased
Capacity
Elite MCU
iVIEW
Scopia
Desktop/Mobile
Medium
Business
Solution
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 27
Pracuje wyłącznie z IP Office
XT Video Collaboration
Server for IP Office
XT Desktop Server
Software
XT Desktop
Clients
Mobile Apps.
Multi-party Audio, Video, Data Collaboration Server for 8 Users
Continuous Presence HD Video
Native H.323/SIP MCU for Room Systems
PC & Mac XT Desktop Clients
Android & iOS Apps
Firewall Traversal for Desktop & Mobile
+ Unique Capability to add Room System Option
XT Room
System
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 2929
IP Office wdrożenia
IP Office Format
Platform
Business size
Typical
deployments
Market Need
Basic
Edition
IP 500v2
3 – 20 users
single site
Basic Digital Telephony
Key and Lamp
Essential
Edition
IP 500v2
3 – 50 users
single site
Basic Telephony
With Mobility
Preferred
Edition
IP 500v2
21- 250 users
Single site
50 - 500 user
Multisite
Enhanced Telephony with
Unified Communications and
Mobility
Advanced
Edition
Up to 75 agents
Call Centre Solutions added
to Preferred Edition
Server
Edition
Linux Server
IP500v2 TDM gateway
150 – 1200 users
single or multisite
Enhanced Telephony with
Unified Communications and
Mobility
Branch Gateway
(B5800)
IP 500v2
Aura/ CM Core
3 – 50 users
per branch
Basic Telephony for the
branch with centralized
applications for selective
Główne różnice
IP500v2
Server Edition
Architecture
Appliance
Server-based, VMware option
Capacity
32 locations / 1000 users
32 locations / 2000 users
Management
Limited centralized
Fully centralized
Licensing
Distributed
Centralized
User Profiles
7
3
VM Ports
max. 40
max. 150
SCN
Licensed
Unlimited SCN included
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 3131
Avaya Contact Center Solutions for IP Office
(a. June 2014 )
IP Office Contact Center
Contact Center Select
Multichannel support – voice, email, web chat
Preview / progressive outbound calling
Local or remote agents
Skills-based routing
Supervisors, reporting (real-time and historical), recording
CRM integration
Deployable in virtualized VMware environment
English only, initially
Scale from 5 -100 agents
SMS, Fax in subsequent release
G14 languages
Scale from 30-250 agents
SMS, Fax today
Futures:
Additional languages
Spanish, French, German,
Portuguese late in calendar 2014
SMS, Fax
Futures:
High availability
Applications (POM, AEP, WFO)
Social media integration
Advanced open interfaces
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 3333
Nie zapomnij dostarczyć kompletnego rozwiązania.
IP
Office
Simple
Support
Offer
Secure SIP
networking
Integrated
Networking
Gear
Secure SIP Networking@
Avaya SBCE – Targeted for the Small and Midsized Market
Enterprise class SIP Security for SME
Price / performance optimized for SME
Superior ease of implementation
and management
Enterprise-Class
Priced for SME!
Enhanced security
GUI based
Administration
Scalable to largest
SME environments
Upgradable
Advanced Features*
VPN-less SIP
remote worker
Signaling/Media
encryption
Media Replication
SME Targeted
Implementations
•
IP Office and Avaya
Aura
®
ME
•
Up to 500
SIP sessions
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 35
Zintegrowana sieć
Switche Avaya pracują lepiej z IP Office
Automatyczny set-up z Avaya IP Office
Certyfikowane jednominutowe
podłączenie dla telefonów IP –
Miercom
2011
Urządzenia żadnego innego vendora nie
oferują tego !
Bogaty zestaw funkcji, który jest opłacalny dla każdej lokalizacji
Auto setup z IP Office dla szybszego , bezproblemowego wdrożenia
Możliwość rozszerzenia sieci w miarę rozwoju firmy
run ipoffice
SME, Small Branch
Mid Market, Midsize Branch
ERS 3500
5–200 users
ERS 4800
200-1000 users
Resilient
Compact
Energy Efficient
Pay as You Grow
Easy to Install
Made to Right Size
Made to Right Size
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 37
Technical support for
hardware and software
8am to 5pm
(You can upgrade to 24x7)
All software patches and
updates are included
Choose from one, three or
five year prepaid plans
Includes
future
product
software
upgrades
Includes
future
product
software
upgrades
Maximum Uptime and Upgrades
Maximum Uptime and Upgrades
Prosta usługa wsparcia
z IP Office Support Services
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 3939
Getting The Information You Need
The Avaya Sales Portal
Industry Toolkits
Customer Collateral
Case studies
Competitive Sheets
Reference Guides
9.0 Sales Toolkit
Positioning Tools
White Papers
Product Update
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 41
eBook
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 43
Just Click SME Sales Pitch
Working in the
office, at home
BYOD,
Device Integration
Conferencing,
Connecting Groups
Expanding and
Networking
Ease of
Management
Improving,
measuring service
Securing
business
continuity
Preserving
Investments
Getting Support
Integrating
Applications
Flexible
for your
workforce
Simple
and Scalable
Future
Ready
https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?c=a3da0000000LKkzAAG&Id=a3ja0000000LRjMAAW
Power Demo Kit
IP500v2 + Combo Card ATM + Combo Card BRI
1416 + DBM32, 9508 + BM12, 9621G
Licencje
+
+
+
+
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 4545
Server Edition Demo Kit option
Place a regular order for the pre-staged Server Edition
server, 2 options:
–
270393
DL360G7 SERVER IPO R8.1+ SERVER EDITION PRIMARY
–
302788
R210 II XL SRVR IPO SE EXP
The shipment will have the System ID of the server
printed on a label on the box.
Request the required demo licenses for the Server
Edition System ID using Appendix B of the standard
Power Demo Kit document.
https://avaya.my.salesforce.com/sfc/servlet.shepherd/version/download/06830000002iGKNAA2
A maximum of 4 Server Edition licenses can be
requested
Server Edition Demo Mode
SE standard SW can be installes & configured to run with a fixed
number of time-bombed licenses
Can run in a virtualised environment (e.g. VMware player, Virtualbox)
Allows demonstration of UC features on a laptop:
VM Pro
One-X Portal
Softphone
Flare Experience
One-X Mobile
Receptionist
IP phones / SIP trunks
Fully configurable
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Demo Anywhere - przykład
Wi Fi
Access
Point
ERS 3500
POE switch
Carol
(Customer)
Alice
(Sales VP, Gillians)
Bob
(Sales, Gillians)
Ext 101
Ext 103
Ext 102
Laptop Running
IP Office Anywhere
One-X Portal
Outlook plugin
To demo jest środowiskiem nie wymagającym
sieci
Narzędzia Projektowanie/Konfiguracja
Aktualnie dostępne narzędzia konfiguracyjne dla
IP Office R9.0
–
ASD
–
EC –
www.avaya.com/ebizu
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Wymagania autoryzacyjne
dla IPO , XT5000 IPO Video Server, ERS3500 Networking
Trening
Egzamin
SPRZEDAŻ
UC, IPO SE – APSS
2 hours, web
1 hour, web
Video, Scopia - APSS
4 hours, web
1 hour, web
Networking
no requirement
IMPLEMENTACJA
UC, IPO SE and Video - AIPS
40 hours, web or classroom 1.5 hours, web
Networking
no requirement
WSPARCIE
(optional, for
co-delivery)
UC, IPO SE and Video - ACSS
24 hours, web or classroom 1.5 hours, VUE exam
Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 5151
