Prosci Change Management Webinar

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Prosci Change Management Webinar

2014 Benchmarking Report

Overview of the Latest Findings

[email protected]

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Prosci’s Mission

Our Principles:

• Research-based • Holistic • Easy-to-use

Our Resources:

• Published products and tools • Web-based tools and applications • Face-to-face training

• Train-the-Trainer To help individuals and organizations build

their own change management competencies

through development and delivery of research-based, holistic, and easy-to-use tools and methodologies.

Prosci by the #s:

8 16 80% 3400+ 20,000+ 70,000+ Longitudinal studies Years of research Fortune 100 companies Research participants Certified practitioners Community members

Contact Prosci:

Telephone: +1-970-203-9332 Email: [email protected] Website: www.prosci.com

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Webinars

• Educational • Thought provoking

• New ideas, phraseology, language, and frameworks • Give you at least an hour per week to think about

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Agenda:

• Overview

– Research History

– 2013 Study

• What do you want to

learn more about?

URL: in GoToWebinar chat

y

• Participants

• Projects

– Structure of the report

– New topics

– Research cycle

Tim’s interested in

prosci.com/webvote

– Tim s interested in…

3

prosci.com/bp

#cmbp14

@Prosci

@timcreasey

prosci.com/bp #cmbp14 @Prosci

engage:

Best Practices in Change Management – 2014 Edition

Know your discipline

Leverage latest data and new research on cutting-edge topics like measurement, resourcing and budgeting, and integrating with project management.

Know what worked for others

Gain countless insights with focused tips and suggestions that can provide support whether you are structuring your overall approach or customizing specific activities.

Know what not to do

Avoid mistakes and missing a crucial step or action by acquiring the foresight that comes from practitioners who

h h t th ld h d diff tl

250 Pages 822 Participants

prosci.com/bp

share what they would have done differently.

Know what to do next

Plan concrete steps with actionable findings to guide both how you structure your change management approach and how you execute specific practice areas.

63 Countries 37 Sections 248 Figures/Tables $349 Price

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Prosci

®

Research Foundation

1998

102

URL: in GoToWebinar chatprosci.com/webvote

2000

152 2003

288 2005

411 2007

426 2009

575 What works?

What doesn’t?

What to do

differently?

2011

650 2013

822 differently?

Who Contributed:

Geography

Canada:

E

prosci.com/webvote

US:

34%

15%

Europe:

14%

Africa:

5%

Latin

America:

2%

Australia

and NZ:

Asia and Pacific

Islands: 3%

Middle

East: 2%

2%

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Who Contributed:

Industries

Banking

7.7%

Top 9 represented industries:

prosci.com/webvote

g

Health Care

7.1%

Government – State

6.7%

Finance

6.5%

Government – Federal

5.5%

Oil and Gas

5.5%

Insurance

5.3%

Manufacturing

5.3%

Utilities

4.7%

Who Contributed:

Size of Organization

prosci.com/webvote

<$50M

$50M-$500M

$500M-$1B

$1B-$2.5B

$2 5B-$5B

<1K

1K-5K

5K-10K

10K 20K

yees

l R

ev

enue

$2.5B $5B

>$5B

10K-20K

20K-35K

>35K

Emplo

y

Annua

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Who Contributed:

Respondents

Project role:

43% Change mgmt team leader

prosci.com/webvote

43% Change mgmt team leader

19% External consultant

12% Project team leader

11% Change mgmt team member

Ch

i

Change Management Experience:

6% 23% 28% 18% 25%

<1

1 to 4

_years

4 to 8

_years

8 to 12

_years

>12

Who Contributed:

Projects

<$100K

prosci.com/webvote

<$100K

$100K-$500K

$500K-$1M

$1M-$5M

Multiple Depts

Single Div

Multiple

Divisions

t Inv

estment

t Scope

$5M-$10M

>$10M

Entire

Enterprise

Projec

t

Projec

t

(6)

<100 employees

Who Contributed:

Projects

prosci.com/webvote

<100 employees

100-500

500-1000

1000-5000

yees Imp

acted

5000-10K

>10K

Emplo

y

11 prosci.com/bp #cmbp14 @Prosci

Overview

Structure of the Report

Overview

Executive overviewGreatest contributors to success

Greatest change management obstacles What to do differently

Change management trends

Motivation for CM Use of methodology Change management job roles CM team and structure

prosci.com/bp

Overview

Change management activities Sponsorship

Managers and supervisors Communications

Structure

Methodology

and

Practice Areas

Advice for practitioners

CM team and structure CM resources CM budget

PM and CM integration Change readiness

CM effectiveness and measurement

CM capability and competency

Structure

Training Resistance

Reinforcement and feedback Consultants

Training on change management

Enterprise

Change

Management

Justifying change management Change saturation

Portfolio management Unique change types

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New Topics

• Measurement and metrics

• Resourcing and budgeting

prosci.com/webvote

prosci.com/bp

• Resourcing and budgeting

• Job roles and locations

• CMO – responsibilities and locations

• Integrating change management

and project management

p j

g

• Making the case for change

management

• Many more…

Prosci Research Cycle

(8)

Things that have Tim intrigued:

Measurement

measure the effectiveness

individual level

metrics reported on

value

value--add

add

_{overall outcome}

Things that have Tim intrigued:

Job Roles and CMOs

Organization has CMO

(dedicated functional group)

Organization has CM job roles

or permanent positions

2011

2013

43 %

52 %



₃₆

2011



%

2013

38 %

g

p



Where in the org?



Where is it?



Projects supported



Job description



Salary

Where is it?



Where should it be?



Decision variables



Pros/Cons



Responsibilities

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Things that have Tim intrigued:

Sustainment

Planning for

(and impact)

Resourcing for

(and impact)

Who is responsible

after project closure,

when benefits are

realized?

Tactics

Things that have Tim intrigued:

Integrating with PM

P

l

Project Management

Design, Develop, Deliver Solution Effectively

People

Processes

Tools

Prevalence

Impact

Dimensions

Steps taken

Solution is Embraced, Adopted and Used Proficiently

Change Management

Rationale

Engaging project teams

(10)

2014 Best

Practices

Topics you want to

learn more about

Real-time survey

prosci.com/bp

Real-Time Results From In-Webinar Survey:

0 00

0.00

0.00 CM B d t

CM Resources

CM Team and Structure

Use of Methodology

0 00

0.00

0.00 Communications

Managers and Supervisors

Sponsorship

CM Measurement

CM/PM Integration

CM Budget

Your votes during the

webinar determine

which topics we

explore in more detail.

0.00

0.00 Saturation

ECM Capability

Resistance

Communications

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Expanded TOC As Guide

Best Practices eCourse

Discover the top contributors to change management success and apply the research to your work with this self-paced email course.

Ways To Engage

prosci.com/bp

Best Practices Webinars

Get interactive with the research by joining us as we discuss the latest findings in Prosci’s free webinar series. Running February and March, 2014

Invaluable Tutorials

Uncover even more insights through Prosci’s weekly tutorials that focus on both foundational and innovative change management topics innovative change management topics.

Relevant Training

Attend world-leading change management training programs that are based on Prosci’s 16 years of

Available now

Price: $349

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Countless Tips on Many Topics

Overview

Executive overviewGreatest contributors to success

Greatest change management obstacles What to do differently

Change management trends

Motivation for CM Use of methodology Change management job roles CM team and structure

Overview

Change management activities Sponsorship

Managers and supervisors Communications

Structure

Methodology

and

Practice Areas

Advice for practitioners

CM team and structure CM resources CM budget

PM and CM integration Change readiness

CM effectiveness and measurement

Structure

Training Resistance

Reinforcement and feedback Consultants

Training on change management

Enterprise

Change

Management

Justifying change management Change saturation

Portfolio management Unique change types

Aligning CM with specific approaches

Best Practices in Change Management – 2014 Edition

Know your discipline

Leverage latest data and new research on cutting-edge topics like measurement, resourcing and budgeting, and integrating with project management.

prosci.com/bp

Know what worked for others

Gain countless insights with focused tips and suggestions that can provide support whether you are structuring your overall approach or customizing specific activities.

Know what not to do

Avoid mistakes and missing a crucial step or action by acquiring the foresight that comes from practitioners who

h h t th ld h d diff tl 250 Pages

Available now

$349

share what they would have done differently.

Know what to do next

Plan concrete steps with actionable findings to guide both how you structure your change management approach and how you execute specific practice areas.

250 Pages 822 Participants

63 Countries 37 Sections 248 Figures/Tables