1
-Preparation
Warm up
Pronunciation
Conversation
A
These are phrases and idioms used when telephoning. Make another sentence for each example.
1. How can I help you? 2. Can I have extension 4?
3. I’m afraid she’s/he’s out at the moment. 4. I’ll make sure she/he gets this ASAP.
Unit 1 Telephone
CONTENTS A Preparation B Taking a message C Leaving a message D Acknowledgement E Requesting Information F Ending a call1
A
2
1
Telephone Numbers
Say numbers separately. Pause between groups. Note that “0” is oh
in the U.K. and zero in the USA.
0 3 2 8 9 5 3 1 0 4
oh/zero three two eight nine five three one oh/zero four3
1
Read the dialog below.
A: Good morning, Ms. Samson’s office.
B: This is Sharon Lee. Could I speak to Ms. Samson?
A: Well, I’m sorry, I’m afraid she’s out at the moment.
B: Oh well then, what time will she be back in the office?
A: I expect her to be back after lunch.
B: Could you tell her to phone me back later this afternoon?
A: What’s your name again please?
B: It’s Sharon Lee.
A: OK. And what’s your number please?
B: It’s 014-6558-2219.
A: OK. Let me check that again. Your name is Sharon Lee and your
number is 014-6558-2219. Is that right?
B: Yes, that’s correct.
Vocabulary
Language Review
Activity 1
Activity
Fill-in the blanks with is going to/ are going to/ am going to to complete the sentences.
1. I ___________ join the rugby team in a month.
2. My daughters Mary and Liz _______ have a piano recital tomorrow at 2 p.m. 3. She _____________ marry the Prince in December.
4. Kindly let her know that I ____ be back in a while. 5. Tina _________ do the report on Wednesday.
Match these words to their definitions.
1) ASAP a) internal numbers at a company
2) Suppose b) sequences of words having specific meanings
3) Extensions c) a brief expression
4) Idioms
d) estimate
5) Phrase
e) as soon as possible
4
5
Future Tense:
Simple Future tense talks about the future, but the decision is made at the time of speaking. This tense is formed by using will/shall with the simple form of the verb.
The speaker of the House will finish her term in May of 1998.
The future tense can also be expressed by using am, is, or are with going to. Expressing an intention to do something before the time we speak.
The surgeon is going to perform the first bypass in Minnesota.
We can also use the present tense form with an adverb or adverbial phrase to show future time.
3
Role-Play Activities
Read and practice the dialogs below.
Student A
A: Hello, it’s Maria of KYZ. Is this the Giefan Research Company?
B: ____ . A: Well, I’m just phoning to confirm my appointment with Mr. Jeff Somozo tomorrow.
B: ___________________________________. A: Okay. That’s right. Thanks.
B: ______________________________. A: Bye.
Student B
A: . B: Yes, it is. How may I help you
ma’am?
A: ____________________________. B: Hold on ma’am, I’ll check his
schedule for tomorrow. It says here that you have a meeting with him at 3 p.m.
A: ____________________________. B: No problem.
A: ____________________________. B: Bye.
Student B
A: Hello. Is this KYZ Pharmaceuticals?
B: __________________________ A: Hi, It’s Anne of Giefan.
I’d like to speak with Maria.
B: A: I’m phoning to inform you that
Mr. Somozo would like to have the meeting at 4 p.m. instead of 3 p.m. tomorrow. Is the time okay with you?
B: _____________________________ A: Thanks! I’ll let him know right
away.
B: _____________________________
Student A
A: ______________________________ B: Yes. How may we help you?
A: _______________________________. B: This is she.
A: . B: Of course. Four sounds fine with
me.
A: . B: Goodbye.
6
Taking a message
Warm up
Pronunciation
Conversation
B
Discuss these questions.
1. What type of technical problems can you have when calling overseas?
2. Share a funny experience you have had while on the phone.
3. How often do you speak on the phone? How long are your phone conversations?
1
A
2
1
Listen to these phrases and underline the stressed words.
1) Could I have your name?
2) Could you spell that again, please? 3) May I ask the purpose of your inquiry?
3
1
Read the dialog below.
A: Hello.
B: Hi. It’s Rob. Is Bob Kelly in?
A: Sorry, I’m afraid he’s not.
B: Could you tell me when he’ll be back?
A: Later this afternoon. Can I take a message?
B: Yes, please. Could you ask him to call me back as soon as he gets in? I need to
know the status of our order.
A: Could I have your name again and your number please?
B: It’s Rob and the number is 014-2898-4203
A: So that’s Rob and your number is 014-2898-4203?
B: Exactly.
A: I’ll make sure he gets the message as soon as he arrives.
B: Thanks for the help. Bye.
A: Bye.
5
-Vocabulary
Language Review
Activity 1
Write one sentence for each rule.
Activity 2
Match these words to their definitions.
1) Annoy
a) new; a time not long past
2) Receptionist
b) irritate
3) Status
c) a condition with respect to circumstances
4) Recent
d) a person employed to greet telephone callers,
visitors, patients, or clients
4
5
1. _______________________________________________________________
_______________________________________________________________
2. _______________________________________________________________
________________________________________________________________
Past Simple and Present Perfect
We use the present perfect to connect the present to the past. One of its main uses is to show the relevance of a past event in the present.
Our fax number has changed. We’ve just lowered our prices.
We use the past simple to talk about a finished action at a definite time in the past.
I had a job interview yesterday.
An ambulance took David to the hospital.
Write PS if the sentence is in past simple and PP if the sentence is in
present perfect.
1. Andre Kim has been a leading fashion designer since the 1970s.
2. In the past, Andre Kim took a passive approach to the problem.
3. He has inspired lots of designers in the country.
4. He made a lot of changes in the fashion industry.
5. The fashion business has been a wonderful success in Korea
because of him.
Role-Play Activities
Read and practice the dialogs below.
Student A
A: Good morning, JSG. How may I help you?
B: ______________________________ A: One moment, please. I’m afraid
she’s away from her desk right now. Can I take a message?
B: _______________________________ A: Certainly, Miss Oh. I’ll ask her to send you the new price quotes right away.
B: ________________________ A: You’re welcome. Goodbye.
Student B
A: _____________________________ B: Good morning. Could I speak to
Keira in sales? This is Miss Oh of Mother and Sons Supermarkets.
A: _______________________________ B: Could you ask her to send me
the new price quotes via fax?
A: ______________________________ B: Thank you. Goodbye.
Student B
A: Good morning. Mother and Sons. How may I help you?
B: __________________________ A: She’s out right now but will
be back in a while.
B: __________________________ A: Sure. I will tell her to give you
a ring when she comes in.
B: ___________________________
Student A
A: _____________________________ B: Hello, this is Keira. I’d like to speak
to Miss Oh.
A: ________________________________ B: Okay then, kindly tell her to
confirm the price quotes I’ve sent via fax.
A: ________________________________ B: Thanks. Bye.
7
-Leaving a message
Warm up
Pronunciation
Conversation
C
A
Assume you are leaving a message and discuss these questions.
1) What kind of information should you give to the person taking the message? 2) Practice giving your personal information and contact address in English as detailed as possible.
Unit 1 Telephone
1
A
2
1
Activity 1: Listen to these phrases and repeat.
1) I’ll make sure he gets the message. 2) What did you say your name was?
Activity 2: P and F sounds
1) Pan – Fan 2) Pull – Full 3) Cheap – Chief 4) Clip – Cliff 5) Beep - Beef
3
1
Read the dialog below.
B: Giefan Research Company, how may we help you?
A: Hello, this is Yenny and I work for Roche Pharmaceuticals. Could you
put me on line 3 please. I would like to speak with Miss Samson.
B: I’m sorry ma’am, I’m afraid Miss Samson is not available at the
moment. She’s in a meeting right now.
A: Oh…okay. Could I leave a message then?
B: Sure. I can take your message.
A: I’m calling to confirm our luncheon meeting tomorrow. And I just
want to let her know that my boss is coming to learn more about the
services your company offers.
B: Okay. I will surely give her your message once she’s done with the
meeting.
A: Thanks a lot!
B: You’re welcome.
A: Bye.
Vocabulary
Language Review
Activity 1
Activity
Rewrite the sentences using will, won’t or would.
1. I promise to do my homework.
2. She refuses to accept my proposal.
3. He used to smoke a large cigar before making a major decision.
4. If you insist on being rude how can you expect people to be nice to
you?
5. She refuses to accept his authority.
6. The product with the better-known brand name, inevitably sells
better than other products.
Match these words to their definitions.
1) Available a) double checked or noted for future events
2) Luncheon meeting b) drugs or medicine used in medical treatment
3) Confirmation
c) accessible, ready to find or obtain
4) Pharmaceuticals
d) asked to obtain some information
5) Inquiry
e) a formal business lunch or power lunch
4
5
Modal verbs: Willingness, Refusal, Promises 1. Asking people if they don’t mind
Use will or would to make a polite request or to ask someone if they are willing to assist. Will you come this way? Will you sigh here, please?
Would you do me a favor? Would you tell her that Mr. Harvey phoned?
2. Refusing
If you want to say that you’re unwilling to do something, you can use will not or won’t. I will not tolerate her behavior any longer.
The car won’t start.
He won’t ever do what his mother tells him to do.
3. Promising
If you make a firm commitment to do something in the future you use will.
We will do everything to satisfy your needs. We will refund you the money. My philosophy professor would always begin the lecture with a ridiculous joke.
9
-Role-Play Activities
Read and practice the dialogs below.
Student A
A: Mr. Oh’s office. How may I help you?
B: ________________________________. A: Ah, yes. But I’m afraid Mr.Oh is out for
an urgent meeting at head office.
B: _____________________________________. A: Oh, Mr. Oh has been expecting your
email. Why don’t you leave me your number and I’ll have him call you back.
Student B
A: _____________________________. B: Hi, may I talk to Mr. Oh, please?
I just talked to him a few minutes ago.
A: ______________________________. B: Really? Well, this is kind of urgent
too, I’ve just sent him an email with the price range of our products.
A: _______________________________.
Student B
A: .
B: Hi, this is . I was expecting Mr. Oh’s call, but haven’t got a call from him yet.
A: ____________________________. B: That’s too bad. Well then, could you have him call me first thing in the morning?
A: ____________________________. B: Thank you.
Student A
A: Mr. Oh’s office, may I help you?
B: . A: Well, I just spoke to him and unfortunately, he can’t make it to the office today.
B: . A: Of course. I’m sorry for the
inconvenience but I’ll check with him tomorrow morning again.
B: .
6
Acknowledgement
Warm up
Pronunciation
Conversation
D
Discuss these questions.
1. How do you confirm and clarify decisions made over the phone?
2. What type of information should be reconfirmed to prevent misunderstandings? 3. Talk about a bad experience you had because of a misunderstanding over the phone.
1
A
2
1
Voicing
The sound a snake makes: hiss (unvoiced) The sound a bee makes: buzz (voiced)
Practice the dialog
A: What’s the buzzing noise? B: It sounds like bees.
A: But we’re in the middle of the desert! B: Yeah. That’s amazing!
A: And what’s that hissing sound? B: Sounds like a snake.
A: A sand snake. They’re very common here. B: Well, I guess that’s not so surprising.
3
1
Read the dialog below.
Jen: Hello, Vince. This is Jen of Tough Computer Center. I’m calling to let you know that we received your proposal this morning.
Vince: Oh, yes. Was everything in order?
Jen: I think so. We feel your proposal is very interesting. Vince: Oh, good.
Jen: Well, as you know, we have been thinking about the Asian market for some time now. We certainly feel your range could do very well over there. According to our market study, there’s a growing demand for items of this kind.
Vince: That’s good to hear.
Jen: Well, I can assure you we’ll be studying your proposal carefully and I’ll be in touch as soon as I’ve made a decision.
Vince: I look forward to hearing from you in due time, then. I hope we’ll be able to do business together.
11
-Vocabulary
Language Review
Activity
Write and practice:
Ex) 1000 bottles 50% off
If you order 1000 bottles then we’ll give you a 50% discount.
1. 70% discount/ pay cash
_________________________________________________________________.
2. a gallon/ 1 liter free
_________________________________________________________________.
3. 200 pieces/ 15% discount
_________________________________________________________________.
Match these words with their definitions.
1. Acknowledge
a. urgent need
2. Demand
b. The extent of one’s possibilities
3. Proposal
c. something received after a transaction is made
4. Receipt
d. to take notice of; to express gratitude for
5. Range
e. offer; suggestion
4
5
Linking Concessions and Conditions:
Rule: If + present simple, will +infinitive (without to) Concession Condition
If we order 500 boxes will you give us a 5% discount? If we get a 100 cases will we get a case for free? We’ll give you a 10% discount if you pay within a week.
*** You can use as long as and provided that in the same way as if in the structures above.
Role-Play Activities
Read and practice the dialogs below.
Student A
A: Hi, Mr. Snider. This is Bob Kim of Fitness EQ Supply. I’m calling to let you know that we received the project outline this morning.
B: ____ A: Yes, I think so. I am sure we can help
you with the project.
B: A: Well, I can assure you I’ll be studying
your project outline and I’ll get back to you in two days. Is it okay with you?
B: ___________________________________ A: Thanks. Bye.
Student B
A: _ . B: Oh, yes. Is everything clear?
A: __ . B: Good to hear.
A: ______________________________? B: No problem. Take your time.
We’ll just wait for your call then.
A: ______________________________. B: Bye.
Student B
A: Hello, Bob. This is Mr. Snider. I’m calling to let you know that we received your proposal this afternoon. B: ____________________________? A: Yes, I think so. We are
interested in your offer.
B: . A: I’ll contact you again after I have a meeting with my staff members.
B: ____________________________. A: Yes, indeed. Thanks for the
help.
B: ____________________________.
Student A
A: _______________________________ B: Oh, well then. Do you have
everything you need?
A: _________________________________ B: That’s very good to hear.
A: _ . B: Sure. I hope we’ll be able to do
business together.
A: . B: My pleasure.
13
-Requesting Information
Warm up
Pronunciation
Conversation
E
Discuss these questions.
1. Have you ever requested information over the phone?
2. Some people prefer emails or faxes when requesting information? What is your preferred method?
Unit 1 Telephone
1
A
2
1
Practice the following sentences and notice the difference between the “D” and “L” sound.
Full word Contraction
did, had, would (I would) ‘d (I’d)
will ( I will) ‘ll (I’ll)
1. Who’d they ask? Who’ll they ask? 2. She’ll come back soon. She’d come back soon. 3. He’d prefer to pay cash. He’ll prefer to pay cash.
3
1
Read the dialog below.
L: Hi. It’s Lance. I wanted to speak to Innis about getting a copy of your
yearly financial report.
I: This is Innis speaking.
L: I was wondering if you could send me a copy of your current annual
financial report.
I: Sure. I’d be glad to. How do you want me to send it?
L: Just fax the documents. When can you send it to me? I need it
urgently.
I: OK, Lance. I’ll send it off now.
L: Thank you very much.
I: You’re welcome.
Vocabulary
Language Review
Activity
Change the sentences below to indirect questions.
1. Who is responsible for your marketing budget?
____________________________________________________________.
2. When can you make the payment for the last order?
____________________________________________________________
.
3. Why are you leaving early today?
____________________________________________________________.
4. Where do you live?
____________________________________________________________.
5. When will he be arriving?
____________________________________________________________.
Choose the meaning that best fits the word.
1. Financial Report
a. yearly
2. Polite
b. occurring or existing at the present time
3. Current
c. to feel curiosity or doubt
4. Annual
d. a report about the finances of an establishment
5. Wondering
e.
showing or characterized by correct social usage
4
5
Direct Questions/Indirect Questions:
Direct questions are usually made by putting an auxiliary verb before
the subject.
e.g. When can you come to the office?
Indirect questions are oftentimes used to ask for information or to be
polite. Oftentimes a question begins with expressions like could I ask
you…or Do you mind…
15
-Role-Play Activities
Read and practice the dialogs below.
Student A
A: Hi, It’s Candy on the line. I’d like to speak to Mr. Simons please.
B: ____________________________ A: Mr. Simons could you send me
the 4th quarter sales report for 2006.
B: ____________________________ A: I need to have the report
tomorrow morning.
B: ____________________________ A: Thank you very much.
Student B
A: ___________________________ B: Hi, Candy.
A: ___________________________ B: Sure. When do you need it by?
A: ___________________________ B: Then I’ll send that off tonight.
A: ____________________________ B: You’re welcome.
Student B
A: Hi, This is Mr. Simons. Is Candy in?
B: __________________________ A: Hi, Candy. I’m calling to
check if you have the report by now? C: ___________________________ A: My pleasure.
Student A
A: _____________________________ B: I’ll put you through sir, hold on. C: Hi. It’s Candy.
A: _________________________ C: Yes, I have it with me. Thanks!
A: _________________________
6
Ending a call
Warm up
Pronunciation
Conversation
F
Discuss these questions.
1. How do you end a friendly conversation on the phone? 2. How do you end a business conversation on the phone?
1
A
2
1
Linking practice: S and Z Unvoiced
1. How nice of you to come! 2. Would you like a piece of pie? 3. Snakes hiss out of fear. 4. We eat rice every day. 5. Billy left a mess in the sink.
Voiced
1. His aunt called. 2. My eyes are tired. 3. Where is Ann? 4. Was all of it eaten? 5. Has everybody left?
3
1
Read the dialog below.
Ron: Hello. This is Ron of J&J Korea. Can you put me through to ext. 45
please?
Operator: Hold on one sec, sir.
Brian: Hi, Brian speaking.
Ron: Hello Brian. I’m calling to inform you that a huge order is coming some
time in June.
Brian: It’s great to hear that.
Ron: Yeah. And we need to keep in touch to monitor the progress of that
order.
Brian: Sure. Let’s keep in touch through email.
* ext - extension
* sec - second
17
-Vocabulary
Language Review
Activity 1
Activity
Answer the questions. Be sure to use can/may/allow and permit.
1. Can I try on your jacket?
_______________________________________________________________.
2. May I visit you at your office Friday morning?
_______________________________________________________________.
3. Could I borrow your copy of the meeting schedule?
_______________________________________________________________.
4. Could you email Sarah when you get a chance?
_______________________________________________________________.
5. Would you ask John to come and see me after the meeting?
_______________________________________________________________.
Match these words to their definitions.
1. Huge
a) to watch or to keep track
2. Monitor
b) to break a telephone connection
3. Progress
c) stay in contact
4. Keep in touch
d) great size; enormous
5. Hang up
e) a forward or onward movement
4
5
Asking for and giving permission:
Can is used to ask for and give permission.
Can I use your computer? Sure, you can, go ahead.
May and could are also used to ask for permission, but not to refuse
permission. They are more formal than can.
May I use your mobile phone? No, I’m afraid you can’t.
Could I come back later? No, you can’t,
If you want to talk about permission for a future action we use the verb
allow or permit.
They won’t allow/permit her to travel alone.
Role-Play Activities
Student A
A: How was your day Alice?
B: ___ . A: What was the title of the movie?
B: __________________________________. A: So how was it?
B: ______________________________.
A: Was it that good? I can’t wait to see it.
B: ______________________________.
Student B
A: . B: Fine Joe. I went to see a
movie with some friends.
A: __________________________ B: The Angel Code. It’s
controversial so I decided to watch it.
A: ____________________________. B: Good. I really want to
recommend it to everyone.
A: ____________________________. B: Talk to you later. Ciao!
Student B
B: The report has been sent off via fax.
A: __________________________ B: Yesterday afternoon, right after
the meeting.
A: ______________________________ B: OK. I’ll be expecting your call.
Student A
B: _____________________________ A: When did you fax it?
B: _______________________________ A: I’ll check with our Information
Officer and I’ll get back to you in a minute.
B: _______________________________
19
-Greeting
Warm up
Pronunciation
Conversation
A
Discuss these questions.
1. How do people greet each other in your country?
2. How do you greet someone when you are first introduced?
3. What kind of information do you give when you introduce yourself?
Unit 2 Socializing
1
A
2
1
Number of syllablesListen to the teacher and circle the sentence that is pronounced.
1. a. How do you spell “please”? b. How do you spell “police”? 2. a. What kind of train is it? b. What kind of terrain is it? 3. a. How do you spell “forest”? b. How do you spell “first”?
3
1
Read the dialog below.
A: Hi. Chris. How’s everything?
B: Not bad. How are you?
A: Pretty good, thanks!
B: This is Ben. He’s from Mozambique.
A: Hello, Ben. Are you on vacation?
C: Yes, I am.
A: Oh, so how do you find the place?
C: Pretty nice. The city is awesome!
A: Is this your first trip here?
C: No, this is my second trip.
A: Hope you’ll enjoy your stay here.
C: I’m sure I will. Thanks!
* Mozambique: is a country in South East Africa. CONTENTS A Greeting
B Starting a conversation C Making an appointment D Eating out
E Drinking
Vocabulary
Language Review
Activity 1
Activity 2
Match these words to their definitions.
1) Vacation a) wonderful; good; amazing
2) Awesome b) to address with expression of kind wishes upon meeting
3) Greet c) well
4) Great d) a period spent away from home
4
5
Fill-in the blanks. Use a subject pronoun or a possessive adjective.
1. Can you give _____ (she/her) a call?
2. ______ (they/their) are having an argument.
3. Kurt might hurt ________ (you/your) feeling.
4. The report is on _______ (it/its) way to the office.
5. _______ (we/our) are friends and will be forever.
Subject Pronouns and Possessive adjectives:
Subject pronouns are I, you, he, she, it, we, you, and they.
Possessive adjectives are my, your, his, her, its, our, your, their.
Write 5 sentences with possessive adjectives.
1. 1.1. 1. _________________________________________________________________ 2. 2.2. 2. __________________________________________________________________ 3. 3.3. 3. __________________________________________________________________ 4. 4.4. 4. __________________________________________________________________ 5. 5.5. 5. __________________________________________________________________
21
-Role-Play Activities
Read and practice the dialogs below.
6
Student A
A: Hello. I’m Lisa Tailor.
B: ____________________________
A: Pleased to meet you Brad.
You can call me Liz.
B: ____________________________
A: Tailor.
Student B
A: ____________________________
B: Hi. My name’s Brad Cruz. But
please call me Brad.
A: ____________________________
B: Okay. And what’s your last
name again?
A: ____________________________
Student B
B: Say, are you new in this
area?
A: _______________________
B: That
sounds
great.
Wendy’s is my favorite
pizza parlor!
A: _________________________
B: That’s for sure.
A: ________________________
B: Great! See you around.
Student A
B: ___________________________
A: Yes. I’ll be working at Wendy’s.
B: ______________________________
A: Wow. So I will see you there
then.
B: ______________________________
A: I’ll let you know our pizza
specials later.
B: ____________________________
Starting a Conversation
Warm up
Pronunciation
Conversation
B
A
Not every conversation can be started with a direct greeting. We are likely to initiate a conversation with someone we don’t know by an indirect preference.
How do you start a conversation?
a) At a party where you are one of the guests. b) With a stranger while on a trip.
c) With a new colleague.
1
A
2
1
A: Practice the following combined words. These combinations are pronounced as a single noun. Stress the first syllable.1. bookstore 2. baseball 3. bathroom 4. airline 5. dishwasher
B: Write at least 3 combined words that you know.
1.__________________ 2. __________________ 3. _______________
3
1
Here’s a conversation between Leila and Andy.
Andy: Nice day, isn’t it? How do you like the weather here?
Leila: Yeah, it’s beautiful. I really miss this kind of weather.
Andy: Well, how’s the weather in Singapore this time of year?
Leila: It’s very humid and unpleasant.
Andy: In Korea, we have all four seasons and spring is by far the most
pleasant season of the year.
23
-Vocabulary
Language Review
Activity 1
Activity
Look at the
words and determine if the affix is a prefix or a suffixe.g. Manageable -able suffix
1. resistance2. unicycle
3. multicolored
4. wishful
5. brotherhood
Choose the synonym or meaning that best fits each word:
1. Colleague
a. to begin, to start
2. Direct
b. probable; to be expected
3. Indirect
c. first choice; liking
4. Initiate
d. straight; nonstop
5. Likely
e. unlikable; nasty
6. Preference
f. coworker; associate
7. Unpleasant
g. not direct; roundabout
4
5
Root, Prefix and Suffix
An English word can be made up of three elements: the root, a prefix and a suffix.
*The part of the word that contains the basic meaning is called the Root (e.g. act, form, and test). It is the foundation of the word.
*The word part that is placed in front of a root is called a Prefix. (e.g. “re” + act = react < “re” means “back” or “again”).
The prefix can change the meaning of the root word and makes a new word. *The part of the word that is placed after the root is called Suffix
(e.g. re+ act + <-ion>=reaction < the suffix “-ion” indicates that the word has turned into a noun.
***Prefixes and suffixes are called affixes because they are connected to a root.
Role-Play Activities
Read and practice the dialogs below.
Make up a similar dialog with the teacher.
Student A
A: _______________________________ B: And I’m Candy. Candy Miles. I’m in apartment 6 on the 4th floor.
A: ________________________________ B: Cool. Would you mind if I pay you a
visit tonight?
A: B: Thanks Cindy. Okay see you later then.
Student B
A: My name's Cindy Hiller.
B: _____________________________ A: Really? I’m on the 5th floor in the
same building. I’m just a floor away!
B: ___________________________ A: Not at all... You can knock on
my door anytime.
B: _____________________________ A: Okay, see you!
Student B
A: ________________________________ B: _____________________________ A: ________________________________ B: _____________________________ A: ________________________________ B: _____________________________Student A
A: ________________________________ B: _____________________________ A: ________________________________ B: _____________________________ A: ________________________________ B: _____________________________6
25
-Making an Appoinment
Warm up
Pronunciation
Conversation
C
Discuss these questions.
1. What kind of things do you have to arrange before a meeting? 2. Do you usually come on time, early or late for an appointment?
Unit 2 Socializing
1
A
2
1
Words expressing strong emotions are often stressed and have a higher pitch.
Read and say the statements below.
1. That was wonderful!
4. What? You were disgusted?
2. You really scared me!
5. Goodness, that movie was shocking!
3. That was exciting!
3
1
Read the dialog below.
Lee: Hi May, it’s Lee. How are you?
May: Oh I’m a little busy, but all is well. How about you? How’s work
these days? Is the boss still giving you a hard time?
Lee: Yes, but I’ve learned to manage my work and my supervisor
better.
May: I see you’ve learned the ropes. I’m happy for you. So to what do
I owe this pleasure?
Lee: Actually, the reason I’m calling is to invite you to a reunion dinner
we’re having at our company. Many of your former co-workers
will be there and they would love to see you again.
May: When is the dinner?
Lee: It’s this Friday at 7p.m. Will you be able to make it?
May: I might be a little late, but I will definitely be there.
Lee: Wonderful, everybody will be delighted to hear that you’re
coming.
May: Thank you for inviting me. I’ll see you on Friday then.
Lee: Great. I’ll see you then.
Vocabulary
Language Review
Activity 1
Activity 1
Complete these sentences with the correct form of the word.
1. I find the documentaries _______________. (interest)
2. I’m __________________ (bore) with reading English grammar books.
3. I was _________________ (amaze) that you could speak fluent English.
4. Singapore was an __________(excite) opportunity.
Activity 2
Rewrite the followings sentences using the past participles:
1. The music sounds exciting. _____________________________.
2. The party was boring. ______________________________.
3. The novel was fascinating. ______________________________.
4. Your work was amazing. _____________________________.
Match these words to their definitions.
1) Appointment
a) Saturday/Sunday
2) Disgusted
b) vacant; free
3) Available
c) feeling full of worry or fear
4) Weekend
d) strong disapproval
5) Scared
e) an arranged meeting
4
5
Participles as adjectives:
Present participles:
The new James Bond movie sounds interesting.
Our boss was boring.
The show was fascinating
Past participles:
I’m interested in the new James bond movie.
I was bored by our boss.
27
Role-Play Activities
Read and practice the dialogs below.
etty
Student A
A: Hi Betty! How’s everything?
B: ____ . A: Well I’m just dropping by to ask if you’re
available tomorrow... say around lunch?
B: ___________________________________. A: Is that so? Well then, can you call me
later this afternoon and let me know when you’ll be available?
B: ______________________________. A: Talk to you this afternoon.
Student B
A: _ . B: Very good. Thanks!
A: ____________________________. B: Oh, I’m sorry I won’t be in. I’ll
be busy. I’ve got important things to do this week.
A: ____________________________. B: Sure. I’ll do that.
A: ____________________________. B:Okay. Thanks for dropping by.
Student B
B: I’d like to speak to Maria please?
A: _______________________________ B: I’m calling to let you know that tomorrow at 7 o’clock is okay for me. Does it sound good for you?
A: ___________________________ B: Cool. See you then ….Bye.
A: ___________________________
Student A
B: ______________________________ A: Oh hi Betty! It’s Maria.
B: _________________________________ A: Oh well yes! 7 o’clock is okay with
me. Let’s meet at Zoom Café.
B: _________________________________ A: Bye.
6
Eating Out
Warm up
Pronunciation
Conversation
D
Discuss these questions.
1. When did you last go to a nice restaurant? What did you order? 2. What is you opinion on American food?
3. What is your favorite cuisine?
4. What is your opinion on vegetarianism?
1
A
2
1
Basic Emphasis Pattern
Content words nouns main verbs adverbs adjectives (emphasized) (cat) (runs) (quickly) (happy) Question words
(who, what, where, when, why and how)
Structure words pronouns prepositions articles “to be” verbs (de-emphasized) (he, she) (of, to, at) (a, the) (is, was)
conjunctions auxiliary verbs
(and, but) (can, have, do, will)
Examples
1. (noun) This is my cat. 2. (main verb) What does it eat? 3. (adverb) Please come quickly. 4. (adjective) You did excellent work. 5. (question word) Why did you write the letter?
3
1
Read and practice the dialog below.
T: Say, do you want to do lunch together today?
J: Sure. Where would you like to go?
T: Well, do you like Italian food?
J: I love it, but I think it’s too heavy for lunch.
T: How about trying Indian cuisine?
J: Good idea. I know an Indian restaurant nearby.
It’s just a few blocks away from here.
T: Terrific. Meet you at twelve then. I’ll call you when I get there.
J: Okay.
29
-Vocabulary
Language Review
Activity
Below are words and phrases. Write a complete sentence for each line
using have to.
1. My daughter/read/ book
__________________________________________________________.
2. My boss/give/raise
__________________________________________________________.
3. I/work/hard
__________________________________________________________.
4. He/make/good business plans
__________________________________________________________.
5. They/fix/work schedule
__________________________________________________________.
Match these words to their definitions.
1) Cuisine
a) close at hand
2) Blocks
b) magnificent
3) Nearby
c) feeling
4) Terrific
d) manner of preparing food; style of cooking
5) Mood
e) spaces enclosed by streets
4
5
The Use of Have to:
Have to in the following expressions mean “must.” Have to must be followed by a verb. Here are some examples:
1. I have to do the laundry tonight.
2. She has to pay the bills tomorrow morning. 3. Claire and Dianne have to visit their parents. 4. You have to study English.
Role-Play Activities
Read and practice the dialog below.
Create your own dialogs and practice them.
6
Student A
A: Hi Kate. Wanna eat out tonight?
B: ______________________________ A: Where would you like to go? It’s
my treat!
B: _______________________________ A: T and B restaurant is the best
place then.
B: ________________________ A: How about 6:30?
B: __________________________ A: See you at 7:00 then.
Student B
A: _____________________________ B: Sure.
A: _______________________________ B: Hmm. I’d like to try Mexican
food tonight.
A: ______________________________ B: OK. What time are we going?
A: ____________________________ B: Hmm… the time isn’t good for
me I’ll be off at 6:50. A: ____________________________ B: Okay.
Student B
A: _______________________________ B: _______________________________ A: _______________________________ B: _______________________________ A: _______________________________ B: _______________________________Student A
A: _____________________________ B: _____________________________ A: ________________________________ B: ________________________________ A: ________________________________ B: _______________________________31
-Drinking
Warm up
Pronunciation
Conversation
E
Discuss these questions.
1. How often do you go drinking in a week? 2. How much do you spend on drinking? 3. What is your favorite drink?
Unit 2 Socializing
1
A
2
1
Say and practice the following words slowly.Notice the differences between the vowel and the consonant sounds.
‘ieh(r)’ as in 'near'
Beer deer cheer here jeer clear sheer
‘ehi(r)’ as in 'hair'
Bear dare chair hair Jerry Claire share
3
1
Read the dialog below.
Teddy: Where are you taking me to?
Greg: I heard Jazzy is nice.
Teddy: Where is it at?
Greg: It’s just next to Pizza Galore.
Teddy: And what are the specials at Jazzy?
Greg: Tonight, a jumbo of rum is only four bucks!
And they have two for one vodka shots!
Teddy: Cool. Let’s go!
Vocabulary
Language Review
Activity 1
Activity
Fill-the blanks with the correct article (a/an/the).
Kristy, ______ old friend of my sister, used to work in downtown Los Angeles. She had ______ good job in one of _____ biggest companies in ______ city. She was ______ honest, hard-working sales representative of ZZZ Company, but she hated her job. So she decided to quit, and become _____ English teacher instead. Now Kristy spends her days teaching in ______ language school. It isn't _____ easy life, but it makes her happy.
Match these words with their definitions.
1) Galore
a) very early
2) Vodka
b) to use out or pay out
3) Jumbo
c) abundant; plentiful
4) Wee hours
d) a colorless liquor of neutral spirits
5) Spend
e) unusually large
4
5
Articles a/an/the:
A < indefinite article (not a specific object, one of a number of the same objects) with consonants.
e.g. Yashie has a cat.
An < indefinite article (not a specific object, one of a number of the same objects) with vowels.
e.g. Jasper is an engineer.
The<definite article (a specific object that both the person speaking and the listener know)
e.g. The book is on the table.
Don’ts:
1. Do not use an article when you’re talking things in general.
2. Do not use an article when you’re talking about meals, transport and places. 3. Do not use an article along with countries, provinces, states. BUT use “the”
33
-Role-Play Activities
Read and practice the dialogs below.
Student A
A: Mr. Gaines, what’s your favorite alcoholic beverage?
B: ________________________________. A: How do you take your whisky?
B: _____________________________________. A: Well, I always take mine straight up.
B: __________________________________ A: Yes, but it just tastes better that way.
Student B
A: _____________________________. B: Whisky is my favorite. A: ______________________________. B: on the rocks! A: _______________________________. B: Don’t you find it a bit strong?Student B
B: Mr. Gaines, glad to see you. I ordered a whisky. Care for the same?
A: ____________________________. B: Sure. How do you like it? With tonic, or on the rocks? You name it.
A: _____________________________ B: One very dry martini coming
up.
A: ____________________________.
Student A
B: ______________________________ A: Uh, no thanks. I’d prefer a gin tonight.
B: A: Well, I could go for a martini, but
very dry.
B: . A: Fine. Ask the waiter to bring some
more side dishes, too, would you?
6
Thanking and Apologizing
Warm up
Pronunciation
Conversation
F
Put the words in the correct order and make sentences.
1. I. sorry am I late am
2. helping. Thanks me for
3. am. sorry I can’t you help I
4. welcome. Are You
5. right. all That’s
1
A
2
1
The word “to”: Notice the accent of “to” when it comes before another
word and the stronger accent when it comes at the end of a sentence.
1. I had to
bring my books to school. But now I don’t have to.
2. I wanted to walk to work. But now I don’t want to.
3. You can come to the party with me. Only if you really want to.
3
1
Read the dialog below.
Sally: Excuse me, can you tell me where gate B6 is?
Roger: Oh, I’m heading that way. Why don’t you join me?
My name’s Roger Moore.
Sally: Mine’s Sally. Sally Dunes. Pleased to meet you.
Roger: Pleased to meet you too.
Have you been to Singapore before?
Sally: No, this is my first visit.
Roger: Well, I hope you like it.
Sally: I’m sure I will.
Roger: Here we are. gate B6!
Sally: Oh thanks for the help!
Roger: You’re welcome.
35
-Vocabulary
Language Review
Activity 1
Activity
Mark “A” the sentence that expresses ability. Mark “P” the sentence
that expresses possibility.
1. She can solve math problems quickly.
2. Can Mike come on Friday?
3. I was able to do a hunger strike last week.
4. I think Tessa is able to do it. Just give her enough time.
5. My children can dance and sing.
6. They were able to meet their expectations.
7. I can bake chocolate cookies well.
8. Maria is able to speak Korean.
9. Do you think Harry can come home early?
10. We are able to memorize the speech.
Match these words to their definitions.
1. Heading
a) pronunciation; articulation
2. Visit
b) going
3. Accent
c) a short sojourn at a place
4
5
MODAL VERBS: Can/Be able to:
“Can” and “be able to” are use when you want to express an ability or possibility and when you want to ask or give permission.
1. Can I have a cup of tea please? 2. He can play basketball well. 3. Teddy was able to work yesterday. 4. You can take one if you like.
Role-Play Activities
Read and practice the dialogs below.
Student A
A: Hi. Can I help you?
B: ____ . A: It’s at the main door. Let me take
you there. Say, are you new here?
B: ___________________________________. A: Yeah it is. Hope you find the place has
everything you need.
B: ______________________________. A: Here we are. Just walk straight and
you’ll find the main door.
B: _______________________________ A: Don’t mention it.
Student B
A: _____________________________ B: Yes, please. I can’t find the
baggage department.
A: ____________________________. B: Yes I am. This department
store is huge!
A: ____________________________. B: I’m sure it does.
A: ____________________________. B: Thank you very much!
Student B
B: _________________________________ A: _________________________________ B: _________________________________ A: _________________________________ B: _________________________________ A: ________________________________.Student A
B: ________________________________ A: _________________________________ B: _________________________________ A: _________________________________ B: _________________________________ A: ________________________________6
37
-Mother-Tongue
Warm up
Pronunciation
Conversation
A
A mother tongue is a person’s native language. Discuss these questions.
1. What’s special about your mother tongue?
2. What do you think is the importance of learning a second language? 3. Aside from English, what language would you want to learn to speak?
Unit 3 Culture
1
A
2
1
Say and Practice
Country Language Country Language
Korea Korean Thailand Thai
France French UK English (British)
China Chinese Canada English, French
Japan Japanese USA English (American)
3
1
Read the dialog below.
A: So what are you going to do after graduation, Mara?
B: Well, I’ve saved money, and I think I’d really like to study English in the
USA.
A: Lucky you. That sounds exciting.
B: Yeah, then I plan to come back and teach English here in Korea.
A: That is even more exciting!
B: What about you? Do you have any plans yet?
A: I’m going to enroll at a language school. It’s my dream to speak Spanish.
B: Great! Good luck to you.
CONTENTS A Mother-Tongue B Body Language C Cross-Culture D Stereotypes E Etiquette F Health
Vocabulary
Language Review
Activity
Write 5 sentences using the present progressive tense.
1._______________________________________________________________
2. _______________________________________________________________
3. _______________________________________________________________
4. _______________________________________________________________
5.________________________________________________________________
Match these words to their definitions.
1. Graduation
a) to stir up emotions or feelings
2. Save
b) acceptance of a degree
3. Native
c) register
4. Exciting
d) reserve, to keep safe
5. Enroll
e) natural; local
4
5
Present Progressive: Use of Going to Rule 1: Talking about plans
e.g. I’m going to finish my thesis. Rule 2: Talking about present intentions
e.g. Brenda’s going to leave in a week’s time. Rule 3: Making predictions
39
-Role-Play Activities
Read and practice the dialogs below.
6
Student A
A: Hello!
B: _______________________________ A: What’s hola mean?
B: _______________________________ A: So you speak Spanish?
B: _______________________________ A: Cool! You must be very good at it
now.
B: _______________________________ A: What’s the Spanish word for:
“let’s eat!” ? B: _______________________________ A: Terrific!
Student B
A: _______________________________ B: Hola! A: _______________________________ B: It means hello in Spanish.A: _______________________________ B: A little. I started learning Spanish
in January.
A: _______________________________ B: Hmmm, still working on it.
A: _______________________________ B: Vamos a comer.
A: _______________________________
Student B
B: It’s so easy to learn English. Isn’t it?
A: ________________________________ B: Actually it’s not. You just need to
watch English news programs and TV shows and read a lot of English books.
A: ________________________________ B: Why don’t you try a private tutor?
A: ________________________________ B: Sure. I’ll let you know later.
Student A
B: _______________________________ A: I don’t think so. I find it quite
difficult.
B: _________________________________ A: Really? I did all that but still I can’t
speak it well.
B: _________________________________ A: Good idea. Can you recommend
one?
B: __________________________ A: Thanks!
Body Language
Warm up
Pronunciation
Conversation
B
When you use gestures or facial expressions, it’s called body language. Body language plays a vital role in communication.
Discuss these questions.
1. What message do you convey when you wink your eye? 2. What facial expression do you have when you’re disgusted?
3. Share one of your mannerisms when you are conversing with a friend.
1
A
2
1
Read and review saying the sentences below. Stress the underlined word. Notice the differences.1. They save a 1000 dollars. 2. They saved a 1000 dollars. 3. They pay us a huge amount. 4. They paid us a huge amount. 5. They warn the passengers. 6. They warned the passengers. 7. Hens lay eggs.
8. Hens laid eggs.
3
1
Read and study the dialog below.
A: Pete, why are you winking at Betty?
B: I think she’s pretty and I like her.
A: So winking means you like somebody?
B: Yes.
A: Pete, she’s looking this way.
B: Hold on Brian, I’m going over and asking her on a date.
A: Okay. Good luck!
41
-Vocabulary
Language Review
Activity 1
Activity
Complete the sentences below.
1. When _______________________________________________________?
2. Where ______________________________________________________?
3. Who ________________________________________________________?
4. Why ________________________________________________________?
5. How ________________________________________________________?
6. What _______________________________________________________?
Match these words to their definitions.
1) Wink/winking
a) unconscious behavior
2) Convey
b) to shut one eye briefly
3) Mannerism
c) to be offended, repel
4) Facial expression
d) to communicate or make known
5) Disgusted
e) a gesture expressing an attitude or emotion
4
5
“WH” Questions:
WH questions allow the speaker to find out more about the topics of discussions.
When? Where? Who? Why? How? What? Time Place Person Reason Manner Object/Idea/Action Unit 3 Culture
Role-Play Activities
Read and practice the following dialogs.
Create your own dialogs and practice them.
Student A
A: Hi, I saw you waving your hand at me.
B: ________________________________. A: Oh, OK.
B: ________________________________. A: Oh, I’m sorry.
B: _________________________________ A: Anyways, have a great day!
B: _________________________________
Student B
A: _______________________________. B: Oh, I’m sorry but I wasn’t waving at you. I was waving at my dad behind you.
A: _______________________________. B: As a matter of fact, he’s still
behind you now.
A: _______________________________. B: That’s okay. A: _______________________________ B: Likewise.
Student B
A: _________________________________ B: ________________________________ A: ________________________________ B: ________________________________ A: ________________________________ B: ________________________________Student A
A: _____________________________ B: _____________________________ A: ________________________________ B: ________________________________ A: ________________________________ B: ______________________________6
43
-Cross-Culture
Warm up
Pronunciation
Conversation
C
Discuss these questions.
1. Do you know much about your own customs and traditions? 2. If you could change one thing about your culture, what would it be?
3. What do you think is the most important thing your culture has adopted from another culture?
4. Aside from your culture, what other cultures do you admire?
Unit 3 Culture
1
A
2
1
P and F Sounds
A: Beginning sound
B: Ending Sound
put
foot
beep
beef
past
fast
lap
laugh
pace
face
clip
cliff
pail
fail
deep
deaf
Pete
feet
clip
cliff
3
1
Read the dialog below.
Buckler: Have you met Michael Kim, the new student from Korea?
Mario:
No, I haven’t.
Buckler: He seems really nice, but there’s one thing I noticed, he always
nods his head whenever he sees any of our professors.
Mario:
Wow! That’s cool. Nodding one’s head or bowing shows
respect. I heard Koreans bow to greet and show respect. Isn’t
that great?
Buckler: Yeah, I think so. Hmm… let me practice bowing.
What do you think?
Mario:
Get ready Buckler, Professor Brooklyn is here.
Buckler and Mario: Good morning professor!
Vocabulary
Language Review
Activity
Rewrite the sentences with “So or Neither”.
1. If you drink alcohol, it will interfere with your dreams. Drinking coffee will interfere with your dreams too.
_____________________________________________________________________. 2. Mr. Heinz didn’t know why only some animals dream. Iverson didn’t know either.
_____________________________________________________________________. 3. As far as I know my boss takes a nap in his office. Our company’s treasurer takes a nap in his office too.
_____________________________________________________________________ 4. Smoking isn’t good for our health. Drinking a lot of alcohol isn’t good for our health either.
_____________________________________________________________________ 5. I think reading English books is fun. Watching English TV shows is fun too.
_____________________________________________________________________
Match these words to their definitions
.
1. Culture
a) dealing with two or more different cultures
2. Cross-culture b) habit; common practice
3. Customs
c) to make a quick downward motion of the head
4. Traditions
d) to incline the head or the body
5. Respect
e) to address with kind wishes
6. Bow
f) inherited customary actions or behaviors
7. Nod
g) special regard; act of giving special attention
8. Greet
h) set of values or social practices
4
5
Using So and Neither: Agreement/Disagreement
We use “So” for making positive sentences and “Neither” for making negative sentences.
When we dream, we move our eyes about. Cats and dogs move their eyes when they dream, too. (So do cats and dogs.)
