Focus. Key. Performance Indicators 2014/15. Contents

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Key

Performance

Indicators

2014/15

1 Performance Summary

2 2 Corporate Management KPIs

3 3 Service Performance KPIs

12 4 Have Your Say!

31 5 Contact Us

32 Welcome to West Dunbartonshire Council’s 2014/15 performance report on our key

performance indicators.

We monitor and manage almost 100 key performance indicators (KPIs) covering a range of areas set

out by Audit Scotland such as revenue and service costs, community care, housing, education, and

waste management.

Section 1 summarises our 2014/15 performance against the full set of KPIs while sections 2 and 3 look

at each indicator in detail, comparing performance against target and over time. If you want to know

more about our KPI performance, have something to say about this booklet or how you would prefer

to receive this kind of information in future, please ‘Have Your Say!’ by completing the short

questionnaire in Section 4. Our contact details are set out in Section 5.

This booklet is one of a series of booklets, each focusing on a different area of performance, including

our Strategic Plan performance and Annual Report. You can also find out how we compare to others

by looking at the Local Government Benchmarking Framework (LGBF) – a set of PIs that are collected

by all Scottish councils to enable us to compare our performance, identify best practice, learn from

each other and improve what we do. All are available from our website. Together, we hope they

provide you with a balanced view of our progress in 2014/15 that helps you judge the performance of

your Council.

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This section summarises our performance in 2014/15 against all our

key performance indicators.

In the tables that follow, we have used a ‘traffic lights’ graphic as a

quick, visual aid to help you assess our progress:

target met/exceeded

target narrowly missed

target significantly missed

The trend columns show whether performance is improving,

declining or staying the same. The short trend compares current

performance against the previous year and the long trend compares

current performance against the average of the two previous years.

improving performance

declining performance

no change in performance

N/A has been inserted in the table where data is not available or is

not applicable.

1 Performance Summary

Here is a summary of our performance based on the traffic light

status of all our key performance indicators:

Almost two thirds (66%) of the indicators met or exceeded their

targets, and around a quarter (24%) narrowly missed their targets.

Only 10% of indicators significantly missed the targets set for

2014/15.

Comparative performance over the short term saw 50 indicators

improve, 24 decline and 13 remain unchanged. Over the long term,

this was 56, 24 and 7 respectively.

We will continue to monitor and manage our performance over the

coming months with a view to improving performance in 2015/16.

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Responsiveness to Communities

Performance Indicator

2012/13 2013/14 2014/15

Value Value Target Value Status Short Trend Long Trend Outcome

Percentage of citizens who are satisfied with the

Council website N/A 82% 82% 82% Target achieved

Star rating received by the Council from SOCITM

for the Council website 3 2 3 3 Target achieved

Percentage of Citizens' Panel (CP) respondents who agree that there is evidence that the Council and it’s Community Planning partners listen to what they tell us in surveys on developing and changing the way we provide services

80% 79% 78% 79% Target achieved

Complaints received per 1,000 of population N/A N/A 8.5 8.5 N/A N/A Target achieved

Percentage of complaints received by the

Council that are resolved at Stage 1 N/A 72% 60% 82% Target achieved

Percentage of all ICT calls (incidents and requests) raised during the year that were fixed by first line support

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Responsiveness to Communities

2012/13 2013/14 2014/15

Percentage of ICT incident calls fixed within 15

minutes of being raised 35.5% 33.25% 80% 18.75% Target significantly missed

The 2014/15 figure is misleading as it counts both incidents and new ICT requests, many of which could not possibly be completed within a 15 minute timeframe. A new service desk application, which is expected to be operational in June 2015, will differentiate between incidents and new requests and provide a more accurate figure.

The ICT modernisation project, Windows 7 upgrade project, and supporting a significant number of staff moving to Garshake and Aurora House and adopting new ways of working and new technologies, impacted on our performance in 2014/15. To improve our performance, we are reviewing our 3 tier support system and resolution of first time fixes.

This PI is a SOCITM (Society for IT Management) indicator that is benchmarked against 11 Scottish local authorities and targets are being reviewed by SOCITM.

Based on performance, targets for future years have been revised from 80% to 35% each year. Targets will be examined again following the SOCITM review and the introduction of the new service desk application.

Links to other relevant information:

Customer Feedback & Complaints: http://www.west-dunbarton.gov.uk/council/complaints-and-feedback

Freedom of Information: http://www.west-dunbarton.gov.uk/council/data-protection-ripsa-and-freedom-of-information/freedom-of-information/freedom-of-information

Citizen’s Panel:

www.wdcpp.org.uk/get-involved/west-dunbartonshire-citizens-panel

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Revenue & Service Costs

2012/13 2013/14 2014/15

Amount of free reserves as a percentage of the

prudential reserve target - General services 120% 107% 100% 136% Target achieved

Amount of free reserves as a percentage of the prudential reserve target – Housing Revenue Account

Percentage of income due from council tax

received by the end of the year % 94.4% 94.52% 94.75% 95% Target achieved

Cost of collecting council tax per dwelling £ £15.66 £13.31 £13.75 £11.79 Target achieved

Proportion of outstanding sundry debt that is

more than 90 days old from date of invoice 53.4% 53.94% 49% 55.54% Target narrowly missed

A working group has been set up to review and streamline processes. The Corporate Debt Policy has also been approved.

Revenue budget net of contingency fund compared to actual outturn at year end for General Services

98.59% 99.82% 100% 99.42% Target narrowly missed

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Revenue & Service Costs

2012/13 2013/14 2014/15

Revenue budget net of contingency fund

compared to actual outturn at year end for HRA 98.59% 99.2% 100% 97.6% Target narrowly missed

Services were supplied slightly less than budget.

Links to other relevant information:

Strategic Budget & Capital Plan: http://www.west-dunbarton.gov.uk/council/strategic-budget-and-capital-plan-2015-2017

Financial Statements:

http://www.west-dunbarton.gov.uk/council/performance-and-spending/financial-statements

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Employees

2012/13 2013/14 2014/15

Average number of working days lost per

employee through sickness absence for teachers 6.88 5.28 5 6.11 Target significantly missed

Average number of working days lost per employee through sickness absence for all other local government employees

13.45 12.9 9 14.46 Target significantly missed

A full review of the Attendance Management Policy has been carried out, looking at its use, application, and effectiveness in managing attendance. It has been informed by discussions and strategies that focus on changing attitudes and behaviours towards attendance among employees and managers.

The revised Policy was implemented on 1st October 2015 supported by the introduction of an Employee Well Being Charter and a dedicated programme of training and additional support primarily aimed at managers and supervisors with a direct responsibility for employees.

Percentage of Council employees who agree or

strongly agree that morale is good N/A 66% N/A N/A N/A N/A N/A N/A in 2014/15

The data for this PI is taken from the Employee Survey which is held every 2 years. The next survey will be in 2015/16.

Percentage of Council employees who agree or strongly agree that the Council recognises and values the work that they do

N/A 64% N/A N/A N/A N/A N/A N/A in 2014/15

The data for this PI is taken from the Employee Survey which is held every 2 years. The next survey will be in 2015/16.

Percentage of staff who have an agreed annual

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Assets

2012/13 2013/14 2014/15

Proportion of internal floor area of operational

buildings in satisfactory condition 50.5% 55.24% 56% 61.7% Target achieved

Proportion of operational buildings that are

suitable for their current use 86.5% 87.06% 88% 88.6% Target achieved

Links to other relevant information:

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Procurement

2012/13 2013/14 2014/15

Annual Cash Savings target achieved N/A N/A £600,000.0

0 £703,184.01 N/A N/A Target achieved

Annual spend with all contracted suppliers as a

percentage of core spend 48.28% 56.76% 40% 56% Target achieved

Procurement capability assessment score 44% 58% 62% 60% Target narrowly missed

The latest PCA assessment has confirmed that there are still some procurement fundamentals to be

addressed. A Procurement Priority Plan had been created to address these gaps and resources are being put in place to take it forward. This is the last year of the PCA. A new assessment called the Procurement & Commercial Improvement Programme (PCIP) is being introduced from 2015/16.

Links to other relevant information:

Procurement:

http://www.west-dunbarton.gov.uk/business/procurement

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Sustainable Development

2012/13 2013/14 2014/15

Percentage of educational establishments

achieving Eco-Schools Green Flag award 48% 52% 70% 57% Target significantly missed

Latest data shows that 57% of establishments have received a Green Flag award from Eco-Schools Scotland. We are currently 13% below the target of 70% to be achieved by the end of June 2015. We are working with schools to support them in their development of Eco-Schools.

Tonnage of carbon dioxide emissions from

Council operations and assets 32,961 31,931 32,096 31,451 Target achieved

Links to other relevant information:

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Equalities & Diversity

2012/13 2013/14 2014/15

Percentage of council buildings in which all public areas are suitable for and accessible to disabled people

Number of equality impact assessments of Council's plans, strategies, and policies completed

35 37 40 38 Target narrowly missed

Slightly fewer Impact Assessments were completed than expected because delays and changes to overall projects mean these are still in progress or on hold

Percentage of Council employees who think the Council has a good or very good level of commitment to promoting equality and diversity

N/A 76% N/A N/A N/A N/A N/A N/A in 2014/15

The data for this PI is taken from the Employee Survey which is held every 2 years. The next survey will be in 2015/16. A number of measures to improve performance in this area are detailed in the Council's Equality Mainstreaming Report 2013-2017.

Percentage of the highest paid 5% employees

who are women 55.1% 55.32% 50% 56.4% Target achieved

Links to other relevant information:

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Benefits Administration

2012/13 2013/14 2014/15

Gross administration cost per housing benefit

case £24.82 £24.85 £24.50 £24.50 Target achieved

Time for processing applications for new claims from the date of receipt of the application to the day on which the claim is decided.

33 34.59 29 25.21 Target achieved

Time for processing applications for notifications of changes of circumstances from the date of receipt of the application to the day on which the claim is decided.

6.4 7.71 7 7.38 Target narrowly missed

Although our performance has improved by 0.33 days from 2013/14, we narrowly missed our year-end target in 2014/15. To improve this, we are introducing an online claim form solution and risk based verification procedures.

Links to other relevant information:

Benefits & Grants:

http://www.west-dunbarton.gov.uk/benefits-and-grants

Benefit Fraud:

http://www.west-dunbarton.gov.uk/benefits-and-grants/benefit-fraud-investigation

Welfare Reform:

http://www.west-dunbarton.gov.uk/benefits-and-grants/welfare-reform

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Community Care

2012/13 2013/14 2014/15

Total number of homecare hours provided as a

rate per 1,000 population aged 65+ 652.9 642.3 695 578.3 Target significantly missed

The continued focus on reablement has changed the culture of Care at Home from task and time to better outcomes, maximising clients' long term independence and quality of life and appropriately minimising support reducing the whole life cost of care. A local evaluation of CHCP reablement service outcomes shows that one third of clients require additional input; one third the same level of service; but that the final third require no further service. The number of clients in receipt of service has fallen but the average hours per client have risen. This indicates that the CHCP is targeting its services appropriately: maintaining clients with complex needs at home and provides capacity to meet the demand of this growing demographic. The increased use of additional Telecare sensors as an integral component of care packages to sustain people at home also contributes towards a reduction in the number of homecare hours and increased support to carers. Future targets have been reviewed in line with these service developments.

Percentage of homecare clients aged 65+

receiving personal care 81.6% 82.7% 82% 93.8% Target achieved

Number of people waiting more than 28 days to be discharged from hospital into a more appropriate care setting, once treatment is complete (from April 2013)

2 2 0 0 Target achieved

Percentage of Adult Support and Protection clients who have current risk assessments and care plan

Percentage of Care Plans reviewed within agreed

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Community Care

2012/13 2013/14 2014/15

Percentage of identified carers of all ages who express that they feel supported to continue in their caring role

77.6% 85% 86% 87% Target achieved

Percentage of people aged 65+ admitted twice or more as an emergency who have not had an assessment

34.16% 41% 40% 39.2% Target achieved

Percentage of people receiving free personal or nursing care within 6 weeks of confirmation of 'Critical' or 'Substantial' need

Total number of respite weeks provided to all

client groups 6,887 6,522 6,540 6,777 Target achieved

Links to other relevant information:

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Criminal Justice Social Work

2012/13 2013/14 2014/15

Percentage of Community Payback Orders attending an induction session within 5 working days of sentence.

Percentage of Criminal Justice Social Work Reports submitted to court by noon on the day prior to calling.

Percentage of Unpaid work and other activity requirements commenced (work or activity) within 7 working days of sentence.

87% 92% 90% 89% Target narrowly missed

Targets have not been achieved and performance is being reviewed. There are factors out with the control of the team which affect performance.

Links to other relevant information:

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Cultural & Community Services

2012/13 2013/14 2014/15

Number of attendances per 1,000 population to

all pools 4,078 4,128 4,228 4,107 Target narrowly missed

The 2014/15 value of 4,107 is just below the target of 4,228 set for the year. Wet activities are lower than the target set for the year due to the downward trend in swimming across the country. Club usage, however, remains consistent in both the Vale pool and Play Drome. There has been a decrease in health suite usage in all three leisure centres which includes a swim.

A new discounted swim and health suite membership aimed at the over 60’s will be launched on 1 April. Incentives to increase swimming usage will take place during holiday periods.

Number of attendances per 1,000 population for

indoor sports and leisure facilities 4,172 4,788 4,980 4,966 Target narrowly missed

The 2014/15 value of 4,966 is just below the target of 4,980 set for the year but higher than the previous year. Competition in the Clydebank area is affecting usage at the now ageing and less attractive Play Drome. A new membership aimed at the over 60’s will be launched on 1 April which will give discounted access to the health suite and swimming pool. The membership for 16 to 19 year olds will now allow access to group fitness classes.

Number of visits to/usages of council funded or

part funded museums per 1000 population 968 1,027 960 1,095 Target achieved

Number of visits to/usages of council funded or part funded museums that were in person per 1000 population

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Cultural & Community Services

2012/13 2013/14 2014/15

Number of Library visits per 1000 population 6,529 9,341.83 7,100 9,482 Target achieved

Percentage of the resident population who are

borrowers from public libraries 20.5% 20.25% 22% 20.58% Target narrowly missed

Whilst not quite meeting the target this year, there has been a slight increase on the previous year’s figure.

Links to other relevant information:

Leisure, Parks, & Events:

http://www.west-dunbarton.gov.uk/leisure-parks-events

Museums & Galleries:

http://www.west-dunbarton.gov.uk/leisure-parks-events/tourism-and-visitor-attractions/museums-and-galleries

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Planning

2012/13 2013/14 2014/15

Planning applications (householder) - average

number of weeks to decision N/A N/A N/A 6.7 N/A N/A N/A N/A in 2014/15

This is a new indicator. Performance was better than Scottish average of 7.5 weeks. Planning applications (local development,

excluding householder) - average number of weeks to decision

N/A N/A N/A 10.9 N/A N/A N/A N/A in 2014/15

This is a new indicator. Performance was better than Scottish average of 12.9 weeks. Planning applications (major developments) -

average number of weeks to decision N/A N/A N/A 19.8 N/A N/A N/A

This is a new indicator. Performance for 2014/15 is skewed by a few older applications which pre-dated the practice of "stopping the clock" for delays caused by the applicant, making the average weeks to a decision appear longer than would now be the case. Even so, performance was well above the Scottish average of 46.4 weeks.

Links to other relevant information:

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Education of Children

2012/13 2013/14 2014/15

Percentage of school leavers into positive destinations (total of higher/further education, employment, activity agreement and training)

92.6% 88.9% 92.8% 88.8% Target narrowly missed

Links to other relevant information:

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Child Protection & Children’s Social Work

2012/13 2013/14 2014/15

Percentage of 16 or 17 year olds in positive destinations (further/higher education, training, employment) at point of leaving care

60% 44% 66% 56.5% Target narrowly missed

There are a small number of young people leaving care each year meaning that this percentage can fluctuate considerably.

Percentage of children on the Child Protection Register who have a completed and current risk assessment

Rate per 1,000 of children/young people aged 8-18 who are referred to the Reporter on offence-related grounds

7.46 4.8 6.5 4.6 Target achieved

Links to other relevant information:

Health & Social Care – Children: http://www.west-dunbarton.gov.uk/health-social-care/children

Young People in Care and Leaving Care:

http://www.west-dunbarton.gov.uk/schools-and-learning/advice-info-support/advice-young-people/young-people-in-care-and-leaving-care

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Housing: Estate Management

2012/13 2013/14 2014/15

Percentage of council dwellings that meet the

Scottish Housing Quality Standard 62% 83.49% 100% 100% Target achieved

Percentage of council houses that are energy

efficient 74.89% 95.48% 100% 100% Target achieved

Average length of time taken to complete

emergency repairs (in hours) 3.27 3.64 3 3.84 Target significantly missed

The target set for 2014/15 was based on the top quartile performance of local authority and housing

association landlords in Scotland. However, it was always recognised that this was challenging given systems limitations and capabilities. Once the Integrated Housing Management System is implemented, we are confident that the 3 hours target will be achieved.

Average time taken to complete non-emergency

repairs (in days) N/A 8.67 8 9.55 Target significantly missed

The target set for 2014/15 was based on the top quartile performance of local authority and housing association landlords in Scotland. It was recognised that this would be challenging but realistic given our performance the previous year. However, performance in the first two quarters of 12.35 and 9.98 days meant that our target was missed. This was due to other priorities that were given priority.

Based on recent performance, we are optimistic that the 8 day target will be achieved in 2015/16. The introduction of an IHMS will also have a positive impact on repair times as outlined in the business case which was submitted to the Housing and Communities Committee in February 2015.

Percentage of reactive repairs carried out

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Housing: Estate Management

2012/13 2013/14 2014/15

Percentage of repairs appointments kept 81% 86.68% 93.01% 94.31% Target achieved

Percentage of tenancies sustained 83% 83.6% 89% 87.3% Target narrowly missed

Performance in 2014/15 improved for the 4th year in succession but we narrowly missed the annual target set. A number of initiatives were introduced throughout the year aimed at improving performance, including carrying out more new tenant visits and increasing support for tenants facing difficulties but wishing to remain in their homes. Further actions have been included in our 2015/16 service planning and it is hoped that performance will continue to improve.

Average length of time to re-let properties 62 64 56 47.24 Target achieved

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Housing: Rent Management

2012/13 2013/14 2014/15

Percentage of council rent that was lost due to

houses remaining empty 2.19% 1.45% 1.3% 1.02% Target achieved

Gross rent arrears (all tenants) as at 31 March each year as a percentage of rent due for the reporting year

N/A 8.6% 6.6% 9.55% Target significantly missed

Based on this new measure introduced in 2013/14, our rent arrears were 9.55% in 2014/15, giving a ranking

of 24th_{in Scotland.}

The introduction of Universal Credit, which began in March 2015 for new single claimants, and the impact of welfare reform have been felt by many members of the West Dunbartonshire community. Financially, many individuals are in detriment which has contributed to the level of rent arrears in West Dunbartonshire and across Scotland.

To improve performance, we will continue to support households via Discretionary Housing Payments. Other actions being taken include: a restructure of the Income Management and Intensive Action Teams into a single Corporate Debt Team, aimed at improving the way this service is delivered; a review of all corporate debt processes and procedures in order to streamline the process; and a review of the Rent Collection Policy.

Rent collected as a % of total rent due N/A 99.51% 99.8% 97.41% Target narrowly missed

Performance has been affected by the general welfare reform agenda. To improve performance we have restructured our debt team, streamlined our processes and will produce a robust action plan with housing colleagues to improve rent collection.

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Housing: Homelessness

2012/13 2013/14 2014/15

Number of incidences of homelessness in West

Dunbartonshire 1,369 1,370 1,282 1,250 Target achieved

Number of incidences of youth homelessness in

West Dunbartonshire 483 443 400 382 Target achieved

Percentage of all homeless cases issued with notification of decision within 28 days of initial presentation

98.5% 99.3% 100% 96% Target narrowly missed

Of 1,036 decisions made throughout the year, we failed to meet the target of providing a decision within 28 days on only 45 occasions. This was mainly the result of several complex cases requiring detailed

investigation prior to a decision being made in relation to the Council’s duty.

Changes currently being made will streamline the decision making process and should lead to improved performance in 2015/16.

Percentage of all homeless cases re-assessed

within 12 months (repeat homelessness) 7.4% 7.3% 5.3% 7.14% Target significantly missed

Whilst performance during 2014/15 continued to improve, we failed to meet our annual target. During the year we introduced several processes aimed at identifying and providing additional support to those households most at risk of repeat homelessness and these should lead to continued improvement during 2015/16.The introduction of a Housing Options approach should also have a positive impact as we will be able to offer other options to households threatened with homelessness.

Links to other relevant information:

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Protective Services

2012/13 2013/14 2014/15

Percentage of all high priority pest control service

requests responded to within 2 working days 96% 95% 95% 94% Target narrowly missed

Of the 1,625 service requests received, 1,528 were responded to within target, giving a 94% response rate. Percentage of all lower priority pest control

service requests responded to within 5 working days

Air Quality: % of monitoring stations complying with the national objective of 40ug/m3 NO2 at the nearest building façades of residential properties – schools, hospitals and care homes.

Air quality: PM10 Concentration N/A N/A 18 N/A N/A N/A N/A N/A in 2014/15

New monitoring equipment was installed in March 2015 and is now fully operational. The figure for 2015/16 will be reported in autumn 2016.

Average time between time of noise complaints and attendance on site (hours) (including both those dealt with and not dealt with under the Anti Social Behaviour Scotland Act 2004)

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Protective Services

2012/13 2013/14 2014/15

Percentage of food safety/hygiene inspections in the ‘6 months’ category that were undertaken within time

Percentage of food safety/hygiene inspections in the ‘12 months’ category that were undertaken within time

Percentage of business advice requests

responded to within two working days 96% 100% 95% 96% Target achieved

Percentage of business advice requests dealt

with within 14 days 100% 98.3% 97% 96.3% Target narrowly missed

27 business advice requests were completed, of which 26 were completed within 14 days. Percentage of highest risk businesses inspected

within specified timescales 98% 100% 99% Target achieved

Percentage of high risk businesses inspected during the year which are fully compliant by the end of the year

Percentage of upper medium risk businesses inspected during the year which are fully compliant by the end of the year

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Protective Services

2012/13 2013/14 2014/15

Percentage of businesses and activities regulated by environmental health and trading standards who are substantially compliant with legislative requirements

N/A 84% 80% 90% Target achieved

Percentage of businesses satisfied or very satisfied with the service they received from Regulatory Services

Percentage of consumer complaints responded to

within two working days 90% 91% 92% 91.7% Target narrowly missed

Of the 362 consumer complaints received, 332 were responded to within 2 working days, giving a figure of 91.7%.

Percentage of consumer complaints dealt with

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Protective Services

2012/13 2013/14 2014/15

Percentage of customers satisfied or very satisfied with the service they received from Regulatory Services

83.7% 84% 86% 84% Target narrowly missed

We maintained our level of performance but didn't secure the improvement we hoped for. We will continue to strive for improvement during 2015/16.

Minimum amount of redress won for consumers

each year £23,534.00 £49,120.00

Data only PI therefore no target set

£30,148.00 Data only Data only

Links to other relevant information:

Environmental Health: http://www.west-dunbarton.gov.uk/business/environmental-health

Trading Standards: http://www.west-dunbarton.gov.uk/business/trading-standards

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Roads & Lighting

2012/13 2013/14 2014/15

Number of people (all ages) killed in road

accidents 3 3 3 2 Target achieved

Percentage of White Light Source Street

Lanterns N/A N/A 41% 41.02% N/A N/A Target achieved

Overall percentage of road network that should

be considered for maintenance treatment 34% 34.6% 33% 34.6% Target narrowly missed

The 2014/15 audited figure based on the two year conditioning value has been confirmed as 34.6%. The overall percentage of road network that should be considered for maintenance treatment remains static, the previous figure being 34.6%. This highlights the need to ensure adequate funding for road maintenance as the condition of the road network has been maintained at a steady state condition following additional £1m funding support in 2014/15. Future capital funding has an allocated £1m additional funds for road

reconstruction. This will ensure that this figure will continue to remain static. Percentage of all street light repairs completed

within 7 days N/A N/A 98.5% 98.1% N/A N/A Target narrowly missed

We continue to work towards achieving the robust target of 98.5%. It is anticipated as a result as the conversion of LED lanterns that this target will be met in future years.

Links to other relevant information:

Roads, Parking & Travel: http://www.west-dunbarton.gov.uk/roads-parking-travel

Road Safety: http://www.west-dunbarton.gov.uk/roads-parking-travel/road-safety

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Waste Management

2012/13 2013/14 2014/15

Tonnage of biodegradable municipal waste

landfilled 12,469 14,165 12,500 13,052 Target narrowly missed

Draft figure subject to verification by Waste Data Flow, the system for municipal waste data reporting by UK local authorities to government.

Number of complaints per 1,000 households about the household waste collection service

3.09 3.05 20 2.07 Target achieved

Links to other relevant information:

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4 Have Your Say!

Please take a few minutes to tell us what you think about this report

by completing and returning this short questionnaire. Alternatively,

complete it online at:

https://www.surveymonkey.com/r/KPIs2014-15Survey

Your views matter and we will use your feedback to help us improve

future performance publications.

1 How do you rate the design and layout of this report?

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2 How easy is it to read and understand?

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3 How balanced is it in presenting a fair picture of our

performance?

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4 How useful is it in helping you judge the performance of your

Council?

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5 Which sections did you find particularly useful?

6 Which sections were not so useful?

7 This report presents performance information in tables. In

general, how would you prefer performance information to be

presented?

 Mostly text

 Mostly tables

 Mostly graphs

 Mixture of all of the above

8 What other information would you like to see in a future

performance report?

Please send your completed questionnaire to Corporate &

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