Contact

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CONTACTING MCAFEE SECURITY AND NETWORK ASSOCIATES Last updated: October 9, 2003

This file is best viewed in Courier font to properly display special characters for various languages.

_____________________________________________________ WHAT'S IN THIS FILE

- Technical Support - Customer Service - Download Support

- Security Headquarters -- AVERT (Anti-Virus Emergency Response Team)

- McAfee Security Beta Program

- Training - McAfee Security University - Reporting a Problem

- Linguistic Feedback

- Network Associates Offices Worldwide

_____________________________________________________ TECHNICAL SUPPORT

Visit the Network Associates Technical Support KnowledgeCenter, which provides:

- For all customers, access to search the KnowledgeBase for technical solutions, product FAQs, and product documentation.

https://knowledgemap.nai.com/phpclient/homepage.aspx - For PrimeSupport customers (login

credentials required), access to search the KnowledgeBase for technical solutions, the ability to open and monitor technical

cases, to receive alerts and announcements, and to manage your user profile.

https://mysupport.nai.com/login.asp For information on PrimeSupport options,

contact your sales representative or visit the web site:

http://www.networkassociates.com/us/support/

_____________________________________________________ CUSTOMER SERVICE

The Customer Service Department is available to connect you to technical support or to answer general (non-technical) questions about:

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numbers.

- Top customer issues: answers to the most common customer issues, including forms and procedures.

- Find a Sales Representative: Corporate, US, and international sales offices

- Complaints.

Internet Access to Customer Service:

E-mail: [email protected] Web: http://www.nai.com/us/index.asp

http://www.networkassociates.com/us/index.asp

Toll-Free Telephone Access to Customer Service:

+1-888-VIRUS NO (+1-888-847-8766) Canada

Latin America United States

Monday - Friday, 8 a.m. - 8 p.m., Central Time 00800 12255624 Belgium Denmark Finland France Germany Ireland Israel Italy Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland United Kingdom 00800 3122 1287 Greece 0800 995054 South Africa 0800 3192 9147 Turkey Monday - Friday, 09:00 - 18:00, Local Time

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_____________________________________________________ DOWNLOAD SUPPORT

To download files, visit the McAfee Security download site home page:

http://www.networkassociates.com/us/downloads/ - For DAT File and Engine Updates:

http://www.networkassociates.com/us/downloads/updates/ ftp://ftp.nai.com/pub/antivirus/datfiles/4.x

- For Product Upgrades:

https://secure.nai.com/us/forms/downloads/upgrades/login.asp Valid grant number required. Contact Network

Associates Customer Service

If you need help navigating or downloading files, call:

+1-972-963-8000

_____________________________________________________ SECURITY HEADQUARTERS - AVERT (ANTI-VIRUS

EMERGENCY RESPONSE TEAM)

To see the latest information about emerging virus threats, and to download updated scanning engine files, EXTRA.DAT files, and similar anti-virus software for testing, visit the AVERT web site at:

http://www.networkassociates.com/us/security/home.asp To access the Virus Information Library:

http://vil.nai.com

To submit samples of potentially infected files to AVERT WebImmune:

https://www.webimmune.net/default.asp To sign up for AVERT DAT Notification Service, click the link at:

http://vil.nai.com/vil/join-DAT-list.asp McAfee Security also seeks and appreciates general feedback.

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To download new beta software or to read about the latest beta information, visit the McAfee Security beta web site located at:

http://www.networkassociates.com/us/downloads/beta/ To submit beta feedback on any McAfee Security

product, send e-mail to: [email protected]

McAfee Security is devoted to providing solutions based on your input.

_____________________________________________________ TRAINING MCAFEE SECURITY UNIVERSITY

McAfee Security University offers public

training at over 60 locations worldwide. Class size ranges from 12 to 18 students, and

schedules are posted up to 12 months in advance. If your city is not on the list provided on the web site, you may request a class.

http://www.networkassociates.com/us/services/education/mcafee/university. htm

_____________________________________________________ REPORTING PROBLEMS

If you find any problems with your McAfee Security product, please take a moment to review the product's README file. It includes detailed information on all Known Issues. If you find any feature that does not appear to function properly on your system, or if you believe an application would benefit greatly from enhancement, please contact Network Associates or one of its resellers with your suggestions or concerns.

_____________________________________________________ LINGUISTIC FEEDBACK

McAfee Security is devoted to providing

solutions based on customer input. If you have any linguistic feedback or comments regarding language in McAfee Security products, send e-mail to us at:

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_____________________________________________________ NETWORK ASSOCIATES OFFICES WORLDWIDE

For the most up-to-date listings, visit the Network Associates web site:

http://www.nai.com/us/contact/home.htm Send correspondence to any of the following Network Associates locations.

United States:

Network Associates Customer Service 5000 Headquarters Drive

Plano, TX 75024 USA

Phone:+1-888-VIRUS NO or +1-888-847-8766

Network Associates offices outside the United States:

Network Associates Australia Level 3 40 Miller Street North Sydney, 2060 NSW Australia Phone:+61-2-9761-4200 Fax:+61-2-9761-4499

Network Associates Austria/ Österreich Regus Business Center Twin Tower

Wienerbergstr. 11/ 12A A-1100 Wien, Austria Phone:+43 (0)1-994 60 6627 Fax:+49 (0)1-994 60 6630 Network Associates Belgique BDC Heyzel Esplanade, boîte 43 1020 Bruxelles

Belgique

Phone:+32-2-478-1029 Fax:+32-2-478-6621

Network Associates do Brasil Rua Geraldo Flausino Gomez 78 Cj.- 51 Brooklin Novo - São Paulo SP - 04575-060 - Brasil

Phone:+55-11-5505-1009 Fax:+55-11-5505-0131 Network Associates Canada

1 West Pearce Street, Suite 400 Richmond Hill, Ontario

Canada L4B 3K3

Phone:+1-905-731-3144 Fax:+1-905-731-1390

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People's Republic of China Room 913, Tower B

Full Link Plaza

No. 18 Chao Yang Men Wai Avenue Beijing

People's Republic of China 100020 Phone:+86-10-6538-3399

Fax:+86-10-6588-5601 Network Associates

People's Republic of China Room 1009, Lippo Plaza 222 Huai Hai Road (M) Luwan District

Shanghai

People's Republic of China 200021 Phone: +86-21-5396-6066

Fax:+86-21-5396-6200

Network Associates Denmark Lautruphoej 1-3

2750 Ballerup Danmark

Phone:+45-70-277-277 Fax:+45-44-209-910

NA Network Associates Finland/Suomi Etelä-Esplanadi 22B

00130 Helsinki Finland

Phone:+358-9-527-070 Fax:+358-9-5270-7100

Network Associates France S.A. 50 Rue de Londres 75008 Paris France Phone:+33-1-4490-8737 Fax:+33-1-4522-7599 Network Associates GmbH Ohmstraße 1 D-85716 Unterschleißheim Deutschland Phone:+49-89-370-700 Fax:+49-89-3707-1199

Network Associates Hong Kong 14th Floor, Plaza 2000

2-4 Russell Street

Causeway Bay, Hong Kong 63225 Phone:+852-2892-9500

Fax:+852-2832-9530

Network Associates India Emgeen Chambers, 4th Floor 10 Vidyanagari

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Mumbai, India - 400 098 Phone:+91-22-693-5278 Fax:+91-22-665-0078

Network Associates Israel Ltd. 20 Hataas Street Industrial Park Kfar Sava 44425 Israel Phone:+972-9-764-3585 Fax:+972-9-764-3586 Network Associates Srl Via XXV Aprile 6

20097 San Donato Milanese (MI) ITALY

Phone:+39-02-516-181 Fax:+39-02-510-762

Network Associates Japan, Inc. Shibuya Mark City West 20F 1-12-1 Dougenzaka, Shibuya-ku Tokyo 150-0043, Japan

Phone:+81-3-5428-1100 Fax:+81-3-5428-1480 Network Associates Korea

16F Star Tower, 737 Yeoksam-dong Kangnam-ku, Seoul, Korea 135-080 Phone:+82-2-3458-9800

Fax:+82-2-3458-9801

Network Associates Latin America & Caribbean

6100 Blue Lagoon Drive, Suite 320 Miami, Florida 33126

United States

Phone:+1-786-388-3900 Fax:+1-305-269-1019

Network Associates Malaysia Suite A-8-1, Level 3, Tower A Menara Atlas, Plaza Pantai No. 5, Jalan 4/83A, Off jalan Pantai Baru, Kuala Lumpur 59200 Malaysia

Phone:+603-2287-7966 Fax:+603-2287-6966

Network Associates México Andrés Bello No. 10 - 4o. Col. Polanco

México D.F. C.P. 11560 Phone:+52-5-282-9180 Fax:+52-5-282-9183

Network Associates Middle East Office Dubai Internet City

Canon Building 9, Office 213 Dubai, United Arab Emirates

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Fax:+9714-391-6811

Network Associates International B.V. Gatwickstraat 25

1043 GL Amsterdam The Netherlands

Phone:+31-20-586-6100 Fax:+31-20-586-6101

Network Associates New Zealand Level 20, ASB Bank Centre 135 Albert Street

Aukland, New Zealand Phone:+0800 508 333

Network Associates Philippines 18th Floor Philamlife Tower 8768 Pasep De Roxas Makati City Philippines 1226

Phone:+63-2-830-8672 Fax:+63-2-814-9511

Network Associates Portugal Edificio Atrium Saldanha

Praça Duque de Saldanha, N°1 - 9°B 1050-094 Lisboa

Portugal

Phone:+351-21-319-2020 Fax:+351-21-319-2021

Net Tools Network Associates South Africa Hawthorne House

St. Andrews Business Park Meadowbrook Lane

Bryanston

South Africa 2021 Phone:+27-11-700-8200 Fax:+27-11-706-1569

Network Associates South East Asia 1 Temasek Avenue

Millenia Tower #21-02 Singapore 039192 Phone:+65-6222-7555 Fax:+65-6220-7255

Network Associates Spain Avenida de Bruselas nº22 1º 28108 Alcobendas, Madrid Spain

Phone:+34-91-347-8500 Fax:+34-91-347-8550

Network Associates Sweden Datavägen 3A

Box 596

S-175 26 Järfälla Sweden

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Fax:+46-8-5808-8405 Network Associates AG Baeulerwisenstrasse 3 8152 Glattbrugg Switzerland Phone:+41-1-808-9966 Fax:+41-1-808-9977

Network Associates Software Pte Ltd. Room 119, No. 167, Tun Hwa N. Rd. Taipei, 105 Taiwan

Phone:+886-(0)2-2717-1999 Fax:+886-(0)2-2717-2199

23/F M Thai Tower, All Season Place 87 Wireless Road

Phatumwan Bangkok 10330 Thailand

Phone:+662-627-9066 Fax:+662-627-9213

Network Associates Turkey BJK Plaza, A Blok

D:37, 80680 Besiktas Istanbul, Turkey

Phone:+90-212-259-7706

Network Associates International Ltd. 227 Bath Road Slough, Berkshire SL1 5PP United Kingdom Phone:+44-1753-217-500 Fax:+44-1753-217-520