Ana Juan Ferrer Cloud Forward 2015, 07/10/2015

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Ana Juan Ferrer

Cloud Forward 2015, 07/10/2015

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SLALOM Project 2

SLALOM in a nutshell

SLALOM’s principal objecCve is to create a Service Level

Agreement (SLA) reference model consisCng of:

Service Level Agreement

Legal and Open Model

SLALOM seeks to provide clarity and reassurance to the market through establishing a baseline of fair and balanced provisions for cloud SLAs and cloud compu?ng contracts overall.

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SLALOM Project 3

cloud service providers

closing the

gap

adopters

legal ﬁrms regula?on & standardiza?on ins?tu?ons research

Cloud Service Providers

can base their own SLA contractual clauses and technical speciﬁca?ons on the SLALOM

recommenda?ons.

Cloud Adopters

will iden?fy use of SLALOM to mean trustworthy and fair service level contractual terms and technical speciﬁca?ons.

We work with world class experts in the ﬁeld of legal cloud contracts to provide

open wording for service level issues

We are aligned with organiza?ons that are driving the uptake of recommenda?ons both by cloud providers and consumers such as EC,

standards organiza?ons, and industry associa?ons

The models cover both current market prac?ce and scenarios emerging from

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Understandable

Cloud SLAs are not simple, but

SLALOM is. We establish the

baseline to allow you focus only

on what maLers so you can

make the safe jump into the

cloud!

SLALOM provides guidance for the use

of its model terms and specifications

saving time and money.

Make your life simpler. Forget about SLA uncertainty. SLALOM provides practical templates for SLA contractual clauses and

technical specifications.

Slalom gives you a trusted verifiable starting point for service providers and adopters to negotiate with its guidance materials and its flexible framework built on

top of ISO, which can be adapted to suit a variety of requirements and verticals.

Safe & Fair

Compete on value. Take it or

leave it is not an option.

SLALOM’s model terms and

specifications are designed

to be fair and balanced, not

giving hidden advantage to

either providers or adopters.

Consensus between all stakeholders

and promotion of safe and fair

models’ is needed. We are aligned

with organizations that are driving

the uptake of recommendations both

by cloud providers and consumers

such as EC, standards organizations,

and industry associations.

Compete on value. Take it or leave it is not an option. SLALOM’s model terms and specifications are designed

to be fair and balanced, not giving hidden advantage to either providers or adopters.

Consensus between all stakeholders and promotion of safe and fair models’ is needed. We are aligned with organizations that are driving

the uptake of recommendations both by cloud providers and consumers such as EC, standards organizations, and industry

associations.

Practical

Cloud SLAs are not simple, but SLALOM is. We establish the baseline to allow you focus only on what matters so you can

make the safe jump into the cloud!

SLALOM provides guidance for the use of its model terms and specifications saving time and

money.

Understandable

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SLALOM Project 5

SLAL

O

M is

OPEN

:

Public consultation

SLALOM has launched the public consulta?on phase of

•  the Master Service Agreement (legal terms) and

•  Ini?al technical speciﬁca?on

•  October 1, 2015 – January 31, 2016

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SLALOM Project 6

SLALOM is developing

Cloud SLAs baseline

templates built compliant with ISO

standards

Model Terms

Model Specifications

legal

technical

bit.ly/SLALOMDownloads

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SLALOM Project 7

SLA Legal Terms

Model Specifications

legal

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8

SLALOM

SLA Legal Terms

Cloud Consumers

and

Cloud Providers

must have a legal document with the agreement to effectively work together. This document will state in fancy contract language

all technical and business requirements from both sides.

Therefore,

the best SLAs are those that look

after the interests of both parties

,

a balance between being thorough, fair and clear on the one side;

while not being overly onerous on the service provider on the other side.

SLALOM is based on

common ground and best practice for both

sides of the equation.

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SLALOM Project 9

SLALOM

SLA Legal Terms

The MSA is structured in a way that provides a

main umbrella for common legal aspects and

delegates the speciﬁcs to annexes in which

concrete aspects are detailed.

Master Service Agreement (MSA)

is the document that governs the relation between Cloud Providers and Cloud Consumers

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10

SLALOM

SLA Legal Terms

Master Service Agreement (MSA)

is the document that governs the relation between Cloud Providers and Cloud Consumers

Master Service Agreement

Definitions - Interpretations Provision of services Service levels

Variation of the services Obligations of the adopter Charges

Service credits Intellectual property Term and termination

Consequences of termination and expiration Confidentiality obligations

Warranties and liability Indemnification Insurance obligations

Suspension of services Subcontracting

Data protection Force Majeur

Notices – Parties’ team leaders Governing law

Disputes - jurisdiction Final provisions

Attachments

Attachment 1: Services Description Attachment 2: Service Level Agreement – Service Credits

Attachment 3: Acceptable Use Policy (AUP)

Attachment 4: Charges

Attachment 5: Data Protection Attachment

Attachments

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SLALOM Project 11

SLA Model Specs

SLA Legal Terms

technical

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SLALOM Project 12

SLALOM

SLA Tech Specs

To assure required service levels, when dealing with cloud services, organiza?ons must work with a detailed descrip?on of the objec?ves and the way they will be technically measured for

a number of diﬀerent categories of the business cloud strategy.

These include, but are not limited to:

SLA Technical Specification

allows the definition of parameters & terms through a well-defined set of metrics

Performance

& Availability

Data Protec?on

Personal

Security

Governance

& Support Services

Data Management

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13

SLALOM

Core SLA

contains speciﬁc

key metrics & terms

(used to assess a property of the SLA),

parameters

(used for the expression of a

metric),

rules

(used for further possible constraints

of a metric),

and

dependencies

(used for specifying

the dependencies between the diﬀerent

metrics)

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SLALOM Project 14

prac?cal approach is about

download SLALOM SLAs Legal Terms

download SLALOM Tech Specs (ini?al version)

providing guidance

SLALOM Legal Terms SLALOM Core SLA Specs

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SLALOM Project 15

Contact us to help us

improve how Cloud

SLAs should be done in

the real world

mailto:[email protected]

Our goal is to seek consensus and create a

prac?cal

and

understandable

baseline for doing business in the Cloud

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SLALOM Project 16 The SLALOM initiative is being undertaken by

consultants from global service provider Atos, the

legal specialist Bird & Bird, researchers from the

National Technical University of Athens and

University of Pireaeus, and the Cloud Industry Forum, an industry body championing transparency

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SLALOM Project 17

SLALOM is a CSA financed by European Commission under Grant agreement 644270 For more information on the initiative contact us:

@CloudSLAlom

www.SLALOM-Project.eu

SLALOM Project Coordinator ([email protected])