Administrators can use the Reporting Tool application to generate predefined Messaging Application Server (MAS) reports. These reports are useful for monitoring system usage, planning capacity, and tracking system security.
For more information about the Reporting Tool application, see Reporting capabilities on page 83. To generate Message Storage Server (MSS) reports, administrators can use the Web based
administrative interface. For more information, see Message Storage Server administration on page 82. This appendix provides information about the Modular Messaging MAS and MSS reports.
Messaging Application Server reports
The following table lists the MAS reports that administrators can generate by using Reporting Tool.
Report Description
Basic Metrics report Basic Metrics Report provides a general performance overview.
This report records statistics, in the form of totals and percentages, on messaging activity in the voice mail domain (VMD). For example, the report includes the total number of incoming calls and the percentage of calls resulting in messages left.
This report includes general information about telephone user interface (TUI) usage and statistical information about subscriber TUI logins.
For a sample Basic Metrics report, see Basic Matrics report on page 393.
Hourly Statistics report
Hourly Statistics Report assists in capacity planning. This report records information about the number of incoming and outgoing calls for each hour in a specified time period.
This information is useful for monitoring call activity across the VMD.
For a sample Hourly Statistics report, see Hourly Statistics report on page 393.
Report Description
Login Failures report This report records information about unsuccessful mailbox logins that involve the MAS. For example, an unsuccessful login from the TUI. Logins might be fail because of an incorrect password or invalid mailbox number being entered.
This information is useful for monitoring system security for the VMD.
For a sample Login Failures report, see Login Failures report on page 394.
Port Statistics report This report records incoming and outgoing call information for each port configured in the VMD.
This information is useful for monitoring port usage. For a sample Port Statistics report, see Port Statistics report on page 395.
System Usage report This report records call and messaging statistics for the VMD.
This information is useful for monitoring the usage of the system, including the types of calls and their disposition; for example, the number of messages left, the number of fax calls, and the time that ports were used for text-to-speech (TTS) conversion of text messages.
For a sample System Usage report, see System Usage report on page 396.
User Mailbox Statistics report
This report records information about telephone calls and messages received by each subscriber in the VMD. This information is useful for monitoring mailbox usage. For a sample Usage Mailbox Statistics report, see Usage Mailbox Statistics report on page 397.
Community Daily or Hourly Traffic report
This report shows the total number of messages sent and received by each community.
This report also shows the number of messages that were not sent or received by each community. Messages might not be sent because of restrictions on sending during any day in the last 32-day period or any hour in the last 7 days. For a sample Community Daily or Hourly Traffic report, see Community Daily or Hourly Traffic report on page 397. Feature Daily or
Hourly Traffic report
This report shows traffic information on a feature-by-feature basis. Features are divided into Call Answer features and messaging features.
For a sample Feature Daily or Hourly Traffic report, see Feature Daily or Hourly Traffic report on page 398. Load Daily or Hourly
Traffic report
This report shows daily load traffic information for 1 to 32 days or hourly traffic information for the last 7 days. Traffic load refers to the message traffic and storage relative to established mailbox thresholds.
For a sample Load Daily or Hourly Traffic report, see Load Daily or Hourly Traffic report on page 399.
Network Load Daily or Hourly Traffic report
This report shows network channel traffic 1 day at a time for up to 32 days or 1 hour at a time for any hours within the last 7 days.
This report can show any nodes that are exceeding specified threshold limits.
For a sample Network Load Daily or Hourly Traffic report, see Network Load Daily or Hourly Traffic report on page 399.
Remote Message Daily or Monthly Traffic report
This report shows information about traffic loads between a local messaging system and a specified remote
messaging system.
For a sample Remote Message Daily or Monthly Traffic report, see Remote Message Daily or Monthly Traffic report on page 400.
Report of Classes-of-Service
This report shows information about the current Classes-of-Service.
For a sample Report of Classes-of-Service, see Report of Classes-of-Service on page 401.
Report of Local Subscribers
This report shows information about the current local subscribers. Information includes a count of the local subscribers, the number of local subscriber mailboxes in use, and the total number of subscriber licenses
purchased for this system.
Report Description
This report also shows information about the number of other mailboxes that are administered to run system features, such as Enhanced Lists and Internet Messaging. For a sample Report of Subscribers, see Report of Local Subscribers on page 402.
Report of Remote Subscribers
This report shows information about current remote subscribers administered on this system.
For a sample Report of Remote Subscribers, see Report of Remote Subscribers on page 403.
Report of Networked Machines
This report shows information about the current networked machines.
For a sample Report of Networked Machines, see Report of Networked Machines on page 403.
Report of Trusted Servers
This report shows information about the current trusted servers.
For a sample Report of Trusted Servers, see Report of Trusted Servers on page 404.
Subscriber Daily or Monthly Traffic report
This report shows traffic information about a specific subscriber for any day within the most recent 8-day period or any month within the last 13 months.
This report can help administrators track a particular subscriber's mail-usage patterns.
For a sample Subscriber Daily or Monthly Traffic report, see Subscriber Daily or Monthly Traffic report on page 404.
System Evaluation report
This report is a Web administration page that provides a summary of various MSS settings and attributes.
This report also shows information about dormant mailboxes. A dormant mailbox is a mailbox that has not been accessed in 30 days, or a new mailbox that has not received any messages in 30 days.
For a sample System Evaluation report, see System Evaluation report on page 405.
