emotional labour
Emotional labour in university lecturers : considerations for higher education institutions
... Emotional labour is a state that exists when there is a discrepancy between the emotional demeanour that an individual displays and the genuinely felt emotions that would be inappropriate to display ...
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Does mode of interaction impact emotional labour? A mixed method study among service employees in India
... Emotional labour need not necessarily associated with negative consequences as stress, burnout ...by emotional labor. This is not completely true, as experiencing emotional labour ...
10
Influence of Emotional Labour on General Health of Cabin Crew and Airline Ground Employees
... of emotional labour on the general health of cabin crew employees and ground ...with emotional labour per se was mostly neglected as researchers primarily focused on the study of ...
11
Role Of Emotional Labour Strategy As A Mediator Of The Relationship Between Strategic Emotional Intelligence And Job Performance In Public Sector
... possess emotional intelligence and after recognition one will have to use emotions for an ...adjustment. Emotional labor research focuses specifically on the self- regulatory processes that employees use to ...
13
"I'm just there to ease the burden" : the parent support adviser role in English schools and the question of emotional labour
... an emotional labour and job content analysis undertaken in the US, which noted that such work involved ‘courtesy and tact, nurturance and reassurance, compassion, empathy, rapport, building trust, ...
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When it pays to be friendly: employment relationships and emotional labour in hairstyling
... of emotional labour when describing the worst aspects of their work – for example: ‘Having to listen to people talk about themselves’, ‘Listening to a lot of illnesses’, ‘Smiling’, ‘Always having to be ...
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Emotional labour demands in enabling education: A qualitative exploration of the unique challenges and protective factors
... intensely emotional work” and that “emotions, coupled with mental energy needed to deal with complex social interactions, require teachers to draw on their intellectual and emotional resources” ...203). ...
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Managing Emotional Labour in Service Encounters in Healthcare Occupation in Bangladesh
... unstable emotional state linked with the customers who are mainly pa- tients and their ...of emotional labour in order to manage the emotional and physical needs of the ...customer. ...
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Analysing the Effects of Emotional Labour towards Employees on Empathic Tendency: A Survey on Senior Executives in Turkey
... the emotional labour shown by the senior managers in the research group and their owned empathic ...the emotional labour shown by senior ...
8
Learning to do emotional labour: class, gender and the reform of habitus in the training of nursery nurses
... habitus. Emotional labour demands that they both mobilise existing predispositions and dispositions, but also work further on their own feelings and dispositions in order to care ...the emotional ...
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Understanding Interactive Effects of Emotional Labour on Racialized Support Workers in Post Secondary Institutions
... experience emotional labour when I mask my outrage for the directive for campus police to forward all reports of sexual assault to the local police ...boiling. Emotional labour is also present ...
8
Understanding the Impact of Perceived Customer Power on Motives and Outcomes of Emotional Labour
... between emotional labour and its outcome variables, that is, job satisfaction and job burnout as suggested in literature (Goldberg & Grandey, 2007; Grandey, 2003; Wessel & Steiner, ...
14
The effects of job demands and resources on emotional labour and employees' psychological well being
... In an attempt to understand the influences of emotional job demands and resources on performing emotional labour, and on employees' perception of their psychological well-being, as well [r] ...
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Making space for empathy: supporting doctors in the emotional labour of clinical care
... Self-reflection is not the only method physicians can use when dealing with their emotions. Sharing experiences with colleagues, friends and family could also encourage and support physicians to reflect on their ...
5
Stigma, stress and emotional labour: experiences of women with chronic illness at work
... Ironically, Rhonda would prefer to manage without her walking stick wherever possible, because she feels it‟s an acknowledgement of her reluctance to be labelled as an ill person. She employs a significant amount of ...
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What do we know about emotional labour in nursing? A narrative review
... perform emotional labour(EL), as they recognize that their feelings are not congruent with the caring emotions they should experience professionally (Smith &Lorentzon, ...
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Mediating Role of Personal Accomplishment among Emotional Labour Strategies and Teaching Satisfaction Among Professional College Teachers
... between emotional labour and feelings of personal accomplishment could be ...sustained emotional labour and personal accomplishment that could be explained by increased feelings of negativity ...
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What's culture got to do with it? The emotional labour of immigration solicitors in their exchanges with United Kingdom Border Agency case owners
... In accordance with the model to be used in the study, interviews were considered to be the most appropriate data-collection method. This is because other forms of data collection such as surveys will not provide the ...
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The emotional labour of quality improvement work in end of life care: a qualitative study of Patient and Family Centred Care (PFCC) in England
... care. Emotional labour theory demonstrates how workforce strains can stem from incidences where emotions have been felt but not adequately expressed, resulting in emotional dissonance [10, ...on ...
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An investigation into the influences of emotional labour of holiday representatives
... As was presented in Chapter 4, the work environment of holiday representatives is very complex. As with an iceberg, there is much more 'underneath the water' than initially meets the eye. To be more specific, the ...
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