NHS Direct
NHS Direct: consistency of triage outcomes
... then NHS Direct callers may expect quite different advice depending on who answers their call, raising a question about the experience and training needed by nurses to enable them to answer calls ...four ...
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Who uses NHS Direct? Investigating the impact of ethnicity on the uptake of telephone based healthcare
... of NHS Direct by deprivation and geographic location ...of NHS Direct in ethnic minority groups that were of Asian and Black ethnic origin ...
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Barriers and facilitators to using NHS Direct: a qualitative study of `users’ and `non users’
... A particular advantage of NHS Direct for ‘users’ was that the service was accessible and easy to use. However, the predominantly older Mendip sample felt that there would be issues that relate to hearing ...
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An evaluation of the appropriateness of advice and healthcare contacts made following calls to NHS Direct Wales
... encouraging. NHS Direct's own consistently high caller satisfaction rates (97- 99% between March 2005 and February 2006) [4] are matched by independent results (96% of callers reported that the nurse advice they ...
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Impact of NHS Direct on other services: the characteristics and origins of its nurses
... from NHS Direct that may have provided the necessary updating, 60% (329 of 552) of those working only for NHS Direct had no time set aside for ...
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Is there something wrong?: NHS Direct Nurse practice in helping parents cope with crying babies
... NHS Direct research in the early 2000s included issues relating to the use of different computerised decision support software across different sites prior to the decision of procuring CAS as the preferred ...
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Information Technology in NHS Direct using Wireless Mark-Up Language (WML) Environment
... the NHS Nurse will advise you on whether you need medical attention, and if you do, how quickly you should get help before ringing NHS Direct or ...an NHS Direct ...
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Evaluation of NHS Direct ‘‘referral’’ to community pharmacists
... local NHS Direct pharmacy project manager and attended jointly by NHS Direct nurses and community pharmacists, were provided to explain the pilot ...
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Impact of NHS Direct on demand for immediate care: observational study
... that NHS Direct has had little impact on accident and emergency and ambulance services but a modest impact on general practitioner ...how NHS Direct is being used supports this con- ...later ...
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Nurses' views of using computerized decision support software in NHS Direct
... outside NHS Direct, and a range of length of experience of telephone triage within NHS ...typical NHS Direct nurses but may have been biased towards those considered by their managers ...
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Comparing the use of health information/advice in Birmingham and Hull: a case study of digital health information delivered via the television
... The main menu of the Living Health service offers seven information topics (including health news, men’s/women’s health, illnesses and treatment), access to NHS Direct InVision and a search facility. The ...
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The characteristics of users and non-users of a digital interactive television service - case study: the Living Health channel
... Subscribers were more likely to search for health information on the DiTV service if they had pre- viously phoned NHS Direct in the last 12 months. Further influencing variables included income and ...
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Medication related calls received by a national telenursing triage and advice service in Australia: a retrospective cohort study
... ously NHS Direct), NHS 24 in Scotland, and healthdirect helpline in Australia), promise a range of benefits, in- cluding ease of access, fast responses, user anonymity and ...
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Providing patients online access to their primary care computerised medical records: a case study of sharing and caring
... Barber et al 40 state that 69.9% of care home patients studied had experienced one or more medication errors, suggesting an urgent need for us to re-evaluate whether staff in such homes should be able to access patients’ ...
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Environmental cleaning in the NHS since the NHS Plan: a policy and evidence based context
... Whilst not necessarily related to cleaning directly, the importance of hospital design is also understood to be a factor in controlling HCAIs (Ulrich & Zimring, 2004). Additionally innovative designs for hospital ...
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Variation in NHS utilisation of vault smear tests in women post-hysterectomy: A study, using routinely collected datasets
... The key groups of women are specified by their histology result at the time of surgery (benign/cervical intraepithe- lial neoplasia (CIN)/malignant) as this determines their recommended follow up according to national ...
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Commentary: The emphasis on transparency weakens the formula
... the NHS Executive commissioned researchers from York University and the Prescribing Support Unit to identify which factors other than patient age, sex and temporary resident status were associated with variations ...
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Healthy and sustainable : the NHS as a good corporate citizen
... Hospital NHS Trust has made significant progress on energy management, recycling and local ...London NHS Trust found the Model a great starting point and has moved on considerably in many areas, creating a ...
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Customer care in the NHS
... of NHS care as customers has the potential to refocus the way care is delivered, with the ‘customer experience’ central to a person-centred ...today’s NHS, patient expectations have changed and become more ...
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The NHS/HE Forum
... the joint funding with the Joint Information Systems Committee (JISC) for the UK's Further and Higher Education Funding Councils of a NHS-HE Co-ordinator for two years, [r] ...
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