online customer reviews
The impact of social media and online customer reviews on product choice and customer retention
... of online customer reviews on product choice it was asked within the survey to read a statement and rate it according to the personal ...following: Online customer reviews ...
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Online customer reviews vs celebrity endorsed sport brands: Effects on customers’ brand image perception
... a customer got aware of a brand or a specific product, it does not automatically mean that a product will be bought without looking for other information about ...other customer reviews and opinions ...
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Examining the Role of Online Customer Reviews on Tourist Motivation: Destination and Revisit Intention
... the online information search is more popular than ever. Online reviews from people who have experienced travel motivates visitors, giving them an overview of the destination before making a travel ...
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Online customer reviews and their perceived trustworthiness by consumers in relation to various influencing factors
... that, online customer reviews have a far wider reach due to the fact that they are accessible to consumers all over the ...of reviews are posted on independent platforms nowadays, so that the ...
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UGSD: User Generated Sentiment Dictionaries from Online Customer Reviews
... Customer reviews on platforms such as TripAdvisor and Amazon provide rich information about the ways that peo- ple convey sentiment on certain ...user reviews, this paper proposes UGSD, a ...
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"Why should I believe this?" Deciphering the qualities of credible online customer reviews
... Online customer reviews have been shown to have a powerful impact on the sales of a given product or ...‘credible’ online customer review are still subject to ...an online ...
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Estimation of the parameter of satisfaction with services in tourism: content analysis of online customer reviews
... The use of online reservation of hotels tends to grow year by year. More and more hotels use this option on their websites, in reservation systems and in public tourist services. When this happens, both ...
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Exploring Big Data Applied in the Hotel Guest Experience
... Online customer reviews have been widely considered one of the most influenti- al types of consumer-generated content for understanding consumer behavior and consequently firm performance in ...
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Using Online Hotel Customer Reviews to Improve the Booking Process
... through customer product reviews. Online customer reviews provide the user with quick access to information related to hotels and help them make decisions faster than ever ...of ...
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Towards the Extraction of Customer to Customer Suggestions from Reviews
... State of the art in opinion mining mainly focuses on positive and negative senti- ment summarisation of online customer reviews. We observe that reviewers tend to provide advice, recommendations and ...
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Extracting and Mining Customer Reviews
... ABSTRACT: Online reviews for products in many e-commerce sites plays very important role for a both customer in deciding whether to purchase the product or not and the manufacturer to keep track of ...
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The impact of social media and customer reviews on product choice and customer retention in the Netherlands
... and online customer ...Also online customer reviews like ...of online, word-of-mouth forums including blogs, company-sponsored discussion boards and chat rooms, ...
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Feature selection methods in Persian sentiment analysis
... of online reviews such as product and movie reviews present a wealth of subjective information that can be very helpful for potential ...for online customer reviews in Persian ...
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A Novel Approach for Sentiment Analysis of Customer Reviews
... Ranking. The preprocessing module contains the sub modules for tokenization, Stop word removal and Stemming. Synonym handling is done for aspects with same meaning but different name to avoid ambiguity. Sentiment ...
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An investigation into the online customer experience
... within online and offline environments is the element of social interaction, ...of online social functions has developed what we see as the ‘social customer’ raising the expectation on being able to ...
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Determing Trustworthiness in E Commerce Customer Reviews
... tomer reviews based on their subjectivity of opin- ions (Jindal and Liu, ...a customer re- view can be trusted or ...fake reviews may be cre- ated to increase the popularity of a particular prod- uct ...
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Analysis of Customer Reviews for Opinion Feature Summary
... analysis is to process a set of search results for a given entity, generating a list of attributes which are termed as opinion features of that entity. The system proposed helps in identifying the opinion features from ...
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Effect of Online Reviews on Consumer Purchase Behavior
... append reviews, and sellers have another chance to explain ...Additional reviews refer to the second ...Additional reviews reflect the consumer experience better. Thus additional reviews ...
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Designing a meta report for hotel customer reviews
... hotel customer reviews based on cloud computing [14] and Wan et al (2014) de- signed a multi-level metadata standard for museum data ...of customer reviews. Zhang et al (2010) has compared ...
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Predicting consumer product demands via Big Data: the roles of online promotional marketing and online reviews
... of reviews on the product or service (Lu et al. 2013). Studies on why online review volume increase the product sales is relatively straight forward, ...study, online review volume refers to the ...
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