The emotional labour process
Emotional Labour and its Consequences: The Moderating Effect of Emotional Intelligence
... and emotional intelligence ...by emotional intelligence in the EL–burnout relationship supports Grandey’s (2000) proposition and extends its moderation role into the EL ...the emotional intelligence ...
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The emotional labour of doctoral criminological researchers
... emotions, emotional labour and their consequences to be openly and critically ...‘emotional labour’, such as psychology or counselling (Brannen, 1988), do not exist within criminological ...
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Emotional Intelligence, Emotional Labour and Organisational Citizenship Behaviour in service environments
... Ashforth and Humphrey (1993) argue that the management of emotions is relevant for workers in the service industry and that assessments of service quality are often predicated on emotion. A customer’s interaction with a ...
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Exploring the influence of emotional labour, emotional intelligence, emotional regulation, and emotional valence on employee job satisfaction and burnout
... of emotional incongruency as stimulated by surface acting which are both known to be negatively related to job satisfaction (Abraham, 1998, Groth, et ...of emotional intelligence, affect, and positive and ...
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Labour of love: an emotional tale of family business
... the process by which emotions ‘signal’ messages to the individual … But signaling is complex … it involves a reality newly grasped on the template of prior expectation … The idea of prior expectations implies the ...
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‘Emotional, logical... credible?’ The Art of Labour Oratory
... that process still evident within contemporary Labour? To address this, it is necessary to reflect upon the unifying leaderships of Tony Blair and Gordon Brown, under which the Labour Party appeared ...
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An investigation into the influences of emotional labour of holiday representatives
... After the respondents agreed to participate, the date and the time of the interview was arranged at their convenience. In total, 18 more interviews were conducted in Phase 3. In the case of the email interviews the ...
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EMOTIONAL LABOUR IN SERVICE INDUSTRY – SOME REFLECTIONS
... a process of creation of expected emotions that are not felt by an individual therefore it means to manage visible aspects of emotions which break out on the surface whereas inner feelings do not ...the ...
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An investigation into the influences of emotional labour of holiday representatives
... research process’ (Saunders, Lewis and Thornhill 2016, ...collection/interviewing process only and taken an empathetic approach to interviewing because of the understanding of the researched ...
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Emotional labour and occupational wellbeing in political office
... the process, the expressive function of parliaments, political institutions, and their members has assumed heightened ...the emotional labour required of elected ...
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Emotional (in)Authenticity: The Psychological Impact of Emotional Labour on the Police Officers of England and Wales
... of emotional labour, identifying: feeling and display rules and how they are communicated, surface acting and deep acting, emotional suppression, emotional dissonance (Hochschild, ...of ...
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EMERGENCY CARE: EMOTIONAL CONTROL An exploration of what constitutes emotional labour for a UK paramedic
... The fourth stage of the coding process entails first of all enhancing the node structure ‘Shifts’ in my NVivo project. For each shift S1 and S2 I set up a node under ‘Runs’ for each run I observe over using a ...
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The politics of care emotional labour and trainee FE lecturers
... the process of occupational socialisation, and secondly and relatedly, as a reflection of trainees lived ...The process of occupational socialisation and trainees lived experiences of working in the sector ...
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Managing Emotional Labour in Higher Education; Scale Development
... their emotional happenings Concept of Emotional Labour The major conflicting issue in conceptualizing emotional labour is the absence of conceptual, and operative clarity in literature ...
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Customer Expectations of Employee Emotional Labour in Service Relationships
... The thesis began with key EL literature that ignited curiosity to conduct further research in the context of service relationships. It was clearly a deductive learning process, whereby an initial understanding of ...
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Gendering Emotional Labour: Independent Domestic Violence Advisors
... Managing risk IDVAs recognise that the complexity of domestic abuse means freeing oneself from a harmful relationship is not necessarily a simple or linear process. Many people fail to recognise the reality of ...
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Labour power and labour process : contesting the marginality of the sociology of work
... of labour and provision of new categories of employee action significantly expanded conceptions of agency available to researchers in the sociology of ...a labour process perspective is putting flesh ...
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The capitalist labour process : concepts and connections
... management, emotional and aesthetic ...specific labour processes cannot be derived from consideration of the general form of the capitalist labour process’ (1977, 23), hence the need to ...
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Labour process theory and the gig economy
... uses labour process theory, an important Marxist approach in the study of relations of production in industrial capitalism, to address this ...production’, emotional labour and control in the ...
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Labour process theory and the gig economy
... play in regulating social interaction between workers and consumer/clients. Alongside the job that ‘gig workers’ need to do, on a large number of platforms the execution of the ‘gig’ is bound to a direct or indirect ...
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