Top PDF CONSUMER PROTECTION IN INDIA

CONSUMER PROTECTION IN INDIA

CONSUMER PROTECTION IN INDIA

The government can play an important role for protection of consumers. It can enact various legislations for protection of consumers. According to the UN Guidelines for Consumer Protection, “the government role in consumer protection is vital and finds expression through policy making legislations and establishment of institutional authority for its enforcement. To provide a legal basis for its enforcing basic consumer rights every country needs to have irreducible minimum of consumer protection legislation covering physical safety, promotion and protection of consumers’ economic interests, standards for the safety and quality of goods and services, distribution facilities, redress, education and information programmes. Governments also require the necessary machinery to enforce such legislation.”
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An Analysis on the Various Aspects of Consumer Protection in India

An Analysis on the Various Aspects of Consumer Protection in India

Consumer protection legislation enacted after India’s independence from Britain include: the Essential Commodities Act of 1955, the Prevention of Food Adulteration Act of 1954 and the Standard of Weights and Measures Act of 1976. A benefit of these Acts is that they do not require the consumer to prove mens rea. Rather, “the offenses are of strict liability, and not dependent on any particular intention or knowledge.” Criminal law in the field of consumer protection has acquired much significance, as consumers are less inclined to go to civil court for small claims. It has been said that “the functional value of criminal law in the field of consumer protection is a high one and it has a respectable pedigree.” Another view is that there has been an attempt to look at consumer protection as “a public interest issue rather than as a private issue” to be left to individuals for settlement in court. 8
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RESPONSIVE OF CONSUMER PROTECTION IN INDIA   AN ANALYSIS

RESPONSIVE OF CONSUMER PROTECTION IN INDIA AN ANALYSIS

It has been found that small pebbles and dust are mixed with wheat, maize, jawar and bajra to increase weight, sand is mixed with cement, leaves and barks of some trees are mixed with tea leaves. Again Vanaspati is often mixed with Desi ghee and butter, etc. All these practices of adulteration are hazardous to health and life of the consumers and they need protection from them. But the most injurious is the widespread practice in India by manufacturers and dealers of spurious drugs which do immense harm to the health and life of the people. It is due to the above practices of the manufacturers and suppliers which have resulted in consumer protection movement and have forced the governments to enact legislation to protect the consumers.
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Major Developments towards Consumer Protection in India

Major Developments towards Consumer Protection in India

Consumers and their associations have been given the right to seek redress of grievances arising out of the violation of certain pieces of legislation, including the Drugs and Cosmetics Act. The Consumer Protection Act, 1986, was enacted in order to provide speedy and inexpensive redress of consumers' grievances. Redress can now be sought before any consumer court also for negligence or deficiency in medical services. The Bureau of Indian Standards Act, 1986, has strengthened the measures for the standardization and quality control of manufactured goods.
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The Consumer Protection Act, 1986 of India- 31 Years of Enactment: A Critical Study

The Consumer Protection Act, 1986 of India- 31 Years of Enactment: A Critical Study

services like airlines, banking, housing, insurance, posts and telegraphs and telecommunications. Towards the end of the book, some practical notes have also been provided for enabling the readers and practitioners to understand the way in which different Consumer Disputes Redressal Commissions and Forums are to be approached for the purpose of filing complaints and appeals and for getting their orders executed. D.N. Saraf (1990), has critically examined the basic principles of major consumer laws in the country. This book contains a detailed commentary on the Consumer Protection Act, 1986. The author has traced the evolution of consumer law by referring to the developments in the United Kingdom, the United States and ultimately in India. He points out how the state regulation was necessitated due to the pressure of powerful consumer groups and observes that both in the United Kingdom and the United States, the consumer movement preceded legislative reform. He has also described the change that had come about in the recent past as a result of the untiring efforts of consumer organizations including filing of complaints against the State monopolies. He has suggested better mechanisms for consumer protection in India and has highlighted the role of State agencies, self-regulation of business both public and private, the role of voluntary agencies, consumer education and advocacy which includes the use of media, lobbying, boycotts, demonstration and
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CONSUMER PROTECTION AND GRIEVANCE REDRESSAL MECHANISM IN INDIA: A LEGAL ANALYSIS

CONSUMER PROTECTION AND GRIEVANCE REDRESSAL MECHANISM IN INDIA: A LEGAL ANALYSIS

Department of Consumer Affairs has taken certain steps to provide information to the public. The Right to Information Act, 2005 has been enacted by the Parliament to ensure the Right to Information .The right to consumer education means the right to acquire the knowledge and skills to be an informed consumer. The Indira Gandhi National Open University (IGNOU) has devised a syllabus for distant education on consumer protection. Rredressal mechanisms are incorporated under the MRTP Act, 1969, Indian Arbitration Act, 1940, and through voluntary complaint redressal mechanisms provided by various businesses. The Environment 8 Protection Act, 1986, provides the guidelines for the management of hazardous wastes etc., e.g. safety report, safety audit etc. The other main environmental legislations include regulation of pollution of water, air and soil.
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Consumer Protection in Consumer Cooperatives

Consumer Protection in Consumer Cooperatives

Consume protection is an old concept but has a greater relevance today with the increase in unfair trade practices. The consumers in India stand exposed to several evils of trade and require protection. The foremost among the evils is over pricing at the retail level of the agricultural and other commodities which are not packed and on which the prices are not indicated. In the case of such commodities particularly, there is always scope for price variation and the traders tend to make the best of the situation. Due to the absence of communication facilities, want of time or due to the lethargic attitude of consumers, the consuming public tend to patronize the same group of retail shops for their day-to-day requirements and they are thus to be at the mercy of the traders.
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Consumer Protection Act, 1986 is a Social Legislation For Protection of Consumer Rights

Consumer Protection Act, 1986 is a Social Legislation For Protection of Consumer Rights

Consumer Disputes Redressal Agencies under the Act are not courts in the ordinary concept and meaning, but merely Redressal Forms constituted to ‘settle’ the disputes raised and pass orders of the kind specified in section 14 of the Act. In substance, they are neither courts nor forms with any exclusive jurisdiction over such claims or disputes or any special class of disputes. Though in the hierarchy of their creation themselves, provisions of appeals have been provided with further right of appeal from the National Commission only to the Supreme Court of India and the Administrative Control vested in like manner among the three disputes redressal forums, they cannot claim to be la unto themselves but are subject to the jurisdiction of the High court under Articles 226 and 227 of the Constitution of India.
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Consumer Protection: Current Perspective and ...

Consumer Protection: Current Perspective and ...

This Act is to highlights the effective provisions to protect Consumer. It applies to all goods and services. It applies to whole India except the State Jammu and Kashmir. The chapter 1, 2, 4 are introduced on April13, 1987 and chapter 3 on July 10, 1987. This Act referred to Consumer Protection (Amendment) Act 2002. The Amended Act came into force on March13, 2003 2 . The Consumer Protection Act (CPA) was introduced in 1986, which talks about the specific relief to Consumer against the seller who behaved dishonestly. The preamble of the Act provides the better protection to Consumer and to establish Consumer Council with other authorities for settlement of dispute raised by Consumer under this Act. In this Act total chapters are 6 and 31 sections which specifically focus upon each and every aspect of Consumer. Section 2 is definition part where word consumer, complainant, consumer dispute, defect, deficiency etc have been explained broadly. Section 2(d) explains the meaning of „Consumer‟ under this Act, which suggests that any person a) who buys any goods and services for consideration which has been paid or promised or partly paid and partly promised…., b) who heir or avails of services for a consideration…..includes any beneficiary of such services, other than the person who heirs or avails of services for consideration, but does not include a person who avails of such services for any commercial purpose except self employment for livelihood. 3
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Consumer Protection in the Era of E-Commerce

Consumer Protection in the Era of E-Commerce

Today, the market place is flooded with several e-commerce options for shoppers to choose from. A variety of innovative products and services are being offered spoiling customers for choice. Online shopping is no more a privilege enjoyed by your friends and family living in the US or UK. Today, it is a reality in India. In the last couple of years, the growth of e- commerce industry in India has been phenomenal as more shoppers have started discovering the benefits of using this platform. There is enough scope for online businesses in the future if they understand the Indian shoppers psyche and cater to their needs. Changing the game Indian e- commerce industry has evolved over a period of time with innovations that have changed the rules of the game globally.
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A STUDY ON PERFORMANCE OF CONSUMER DISPUTES REDRESSAL AGENCIES IN STATE OF HIMACHAL PRADESH

A STUDY ON PERFORMANCE OF CONSUMER DISPUTES REDRESSAL AGENCIES IN STATE OF HIMACHAL PRADESH

entral Government of India enacted Consumer Protection Act,1986 which facilitated setting up Consumer Disputes Redressal Agencies at District, State and National level for providing simple, speedy and inexpensive redressal to aggrieved consumers and according to provisions of this Act, Himachal Pradesh Government has established Himachal Pradesh State Consumer Disputes Redressal Comission in state capital Shimla and four whole time District Consumer Disputes Redressal Forums in four different districts of Himachal Pradesh to ensure speedy justice to aggrieved consumers. Shimla District Consumer Disputes Redressal Forum have jurisdiction over Shimla, Solan, Sirmour and Kinnaur Districts of state. Mandi District Consumer Disputes Redressal Forum have jurisdiction over Mandi,Kullu and Lahaul Spiti Districts of state. Una District Consumer Disputes Redressal Forum have jurisdiction over Una, Hamirpur and Bilaspur districts of state. Kangra District Consumer Disputes Redressal Forum have jurisdiction over Kangra and Chamba Districts of state.
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CONSUMER AWARENESS AND CONSUMER PROTECTION ACT: A CASE STUDY WITH SPECIAL REFERENCE TO EAST DISTRICT OF SIKKIM

CONSUMER AWARENESS AND CONSUMER PROTECTION ACT: A CASE STUDY WITH SPECIAL REFERENCE TO EAST DISTRICT OF SIKKIM

The Paper has been written to study the general awareness among consumer for consumer protection and specially awareness of provisions of Consumer Protection Act. The Consumer Protection Act, 1986 was enacted to provide a quicker and simpler access to redressal of consumer grievances. The consumers are the largest economic group in India, effecting and affected by almost every public and private economic decision. But they are also the only important group who are not effectively organized; suffer the biggest injustices due to unlimited delay in disposal of complaints by the consumer courts operating in the country and also whose views are not heard: More than 80 percent of the population is not aware about the various aspects of consumer protection. Complexity of the products due to globalization and lethargic attitude of the consumers, appropriate education and lack of effective, hesitancy aspect, etc are main problems of consumer. An attempt has been made to study the problems encountered by the consumers their attitude of the informative agencies particularly towards the poor classes of the society. A pilot study has been made to highlights the drawbacks and lacuna and also offers remedial measures to overcome the problems faced by the consumer.
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CONSUMER TRUST IN ONLINE SHOPPING IN THE DOABA REGION OF PUNJAB

CONSUMER TRUST IN ONLINE SHOPPING IN THE DOABA REGION OF PUNJAB

Past research has revealed that online shopping are inherently risky and therefore trust is an important factor that giving the consumer confidence to engage in online transactions. The findings uncovers that efforts to increase security and perceived benefits of online shopping will tend to advantageous for consumer trust and companies engaging in online shopping. Online retailers should work to increase the consumer trust in intention to increase online shopping activities. Security protection, perceived risk and perceived benefits are barriers that must be torn down in order to increase the consumer trust in online shopping. Thus the model and results have many important implications for merchants who wish to build their online business by increasing the consumer trust.
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Towards a balanced contribution of household credit to the economy  CEPS ECRI Task Force Report, May 2015

Towards a balanced contribution of household credit to the economy. CEPS-ECRI Task Force Report, May 2015

Even though they do have all the necessary information, consumers do not choose the optimal option, simply because the quantity of information is too great. This question of quantity is especially important for the contractual phase, when lenders often have to disclose contractual information to comply with both the European and domestic requirements. Too often, European requirements are simply added to the domestic ones, resulting in a tremendous amount of information that very few customers consider. This ‘quantity race’ can be heightened by FIs themselves for legal protection purposes. In order to be covered in case of litigation, many FIs indeed add some contractual information, notably by placing some focus on borrowers’ responsibilities in case of difficulties. In the end, whatever is the policy choice, both domestic and European regulators, as well as FIs, should keep in mind that too much information tends to be counterproductive. Most likely, there exists a threshold in terms of quantity of information beyond which any added information, whatever its pertinence, may act as a drag on the ability of customers to choose the best option.
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An integrated consumer protection policy for the European Union

An integrated consumer protection policy for the European Union

SINGLE MARKET AND CONSUMER PROTECTION and application of secondary legislation, and the failure to apply consumer protection legislation; and perhaps even contradictory, policies in the [r]

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Examination of Consumer Protection under the Nigerian Communication Commission Act, 2003

Examination of Consumer Protection under the Nigerian Communication Commission Act, 2003

Nigerians should be sensitized or educated about their Consumer Protection Rights and on how to enforce these rights. Though the current weekly programme, “Consumers Speaks” on the National Radio Network is a step in a right direction, efforts should be extended to local radios and the programme aired in local languages, to aid the understanding of the local populace. Telecommunications consumer parliament held once in a year in the six geo- political zones of the country should be decentralized to the 774 Local Government Areas and the Federal Capital Abuja for easy accessibility of the local consumers (Masses).Anti-trust laws should be enacted to encourage competition in the market place and invariably, guarantee the rights of choice to consumers especially the telecom consumers.
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Antitrust and Consumer Protection

Antitrust and Consumer Protection

Antitrust and Consumer Protection SMU Law Review Volume 65 | Issue 2 Article 5 2012 Antitrust and Consumer Protection Michael Ferrill Leslie Sara Hyman Soledad Valenciano Follow this and additional wo[.]

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Antitrust and Consumer Protection

Antitrust and Consumer Protection

Antitrust and Consumer Protection SMU Law Review Volume 62 | Issue 3 Article 3 2009 Antitrust and Consumer Protection A Michael Ferrilll Leslie Sara Hyman Caleb Rackley Follow this and additional work[.]

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Consumer Protection in Cyberspace

Consumer Protection in Cyberspace

There are also substantial concerns being expressed about the usefulness of principles that suggest individuals should have the right of access and correction for data about themselves (Go- mez, Pinnick, & Saltani, 2009). Certainly, the right to challenge a factual statement about whether a purchase was made, or whether a bill was paid, represents a meaningful opportunity for the con- sumer. But how does a consumer begin to challenge the accuracy of a credit score, or more criti- cally, a prediction regarding the probability of default, or some other determination of creditworthi- ness that has been based on some complex multivariate and proprietary assessment tool?
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