[PDF] Top 20 DataBasics Managed Services Service Level Agreement (SLA)

... and services (together: ‘the solution’) that are provided and supported by ...DataBasics. Managed Services are a more cost effective and efficient alternative to the client having in-house ITS ... See full document

... resolution. There must be one assigned Outage Contact per site. The TPOC and the Outage Contact may be the same person and may have responsibility for more than one site within Customer’s VPN. Trouble Ticket: A Trouble ... See full document

... hosting services sold under the “ServePath” brand, and not to revenues or customers from any other business unit operating under another name or providing services other than or in addition to Internet ... See full document

... the Service Bill raised for services as per this agreement, the SLA shall remain in the state of suspension and may be resumed only after payment of the ... See full document

... Support Service Level Agreement (SLA) is to formalize an arrangement between SoftLogica ...User Agreement (hereinafter, customers) regarding the technical support services provided by ... See full document

... the services delivered by ...contractual agreement of the Trustbox Services, in addition to the GS1 General Terms and Conditions, the Trustbox Terms of Supply and the Trustbox Terms of ... See full document

... this agreement is to promote an operational partnership between CEVS and the ...the services provided, the responsibilities of all parties in delivering the services, and measurable performance ... See full document

... Service Level Agreement (SLA) calculation needs to be done for various Service Providers providing Internet connectivity across various IDRBT links established at major data centers and banks ... See full document

... Party’s service delivery ...the Agreement setting out who is the Lead Party (the party responsible for making sure that the output is achieved) and what each of the respective parties is expected to input ... See full document

... C. Credits available pursuant to this SLA apply only to future service delivery. GoGrid is not required to provide refunds pursuant to this SLA. If Customer retains a credit balance on termination of the account ... See full document

... the services and choose from different providers and can easily switch between different Cloud providers without effecting user data and ...of services provided by the provider. If the services ... See full document

... The Client must be aware that all requests submitted will be processed and billed according to the service level of the request. It is possible to cancel a request once it has been submitted but if VSI has ... See full document

... Any amendment or variation to this SLA shall only be considered as valid and enforceable if made in accordance with the procedure outlined in the Agreement. Unless otherwise and expressly defined in this SLA, all ... See full document

... i. Buyer must open a support request (a "Ticket") during the failure in question. Buyer will open all Tickets through one of the methods defined in this Agreement. In opening a Ticket, Buyer will provide ... See full document

... additional services under this agreement, by signing additional ...additional services shall be governed firstly by the terms and conditions of this agreement and then by the provisions of ... See full document

... emergency service provision  Reticulated energy supply systems operations & maintenance  Energy utilisation & conservation in line with industry best practise  Standby emergency plant & equipment ... See full document

... support agreement is being paid for. The service includes: configuration, backups, firmware upgrades, to recording the traffic syslogs and making sure they are available when you need them, NSMS will cover ... See full document

... this Agreement and any Addenda thereto, (ii) if Customer’s default is non-payment of any sums due to ExchangeGuru , exercise all the rights and remedies of a secured party under applicable law including, without ... See full document

... “Custom” services may be offered or requested by the Parties, related to special promotions which might include, but are not limited to: New Model Releases, Over-Stocks, APR Programs, ...“Custom” services ... See full document

... this Agreement, IGI grants to MSP a nonexclusive, non- transferable, non-sublicensable, revocable license to use and reproduce the IGI Marks solely in connection with marketing the Managed Services ... See full document