[PDF] Top 20 Magic Quadrant for Client Management Tools

... configuration management capability, as well as Mac management; however, it is trailing some competitors that offer more capability for virtual desktop patching and software ... See full document

... Performance Management (APM)/Network Performance Management (NPM) integration is beginning to bear ...Mobile client software) and via Cloud Accelerator (the partnership with Akamai), as well as via ... See full document

... one client may lack key features needed by another ...the Magic Quadrant process is, by necessity, an “averaging” of vendor offerings and performance, we always recommend consulting the authoring ... See full document

... Sales execution/pricing: We evaluate the company's pricing, deal size, installed base and use by enterprises, carriers and MSSPs. This includes the strength of the vendor's sales and distribution operations. Presales and ... See full document

... ITOM tools, after nearly 10 years, has improved in the areas of event management and basic configuration discovery ...workflow tools across providers also increases complexity and tends to require ... See full document

... analytics tools that are added or embedded into business applications; for example, customer analytics has been an area of strong demand, in addition to areas such as spending analytics or retail ... See full document

... Utilities need to make key architectural decisions, such as choosing between an EAM component approach or an ERP suite solution, as part of their EAM selection processes. Based on the relative importance of asset ... See full document

... value-added resellers (more than 300 employees). It has introduced its own payroll outsourcing offering to compete more evenly with ADP and Ceridian for customers that want that option. The company does not offer a ... See full document

... In the case of suites with inseparable EAM modules, the limitation of being usable (for all practical purposes) only within the larger ERP suite, along with the client cost associated with that strategy, lessens ... See full document

... Tool acquisition and service desk business plan: There continues to exist an erroneous belief that the IT service desk tool represents the greatest cost for IT service support. According to Gartner's IT Key Metrics Data ... See full document

... archive management and monitoring tools, even though vendors have made progress in this area this past ...available tools and in the time it takes to accomplish the ... See full document

... connection management, compression, protocol manipulation, global redirection, some aspects of security enforcement and other related technologies, including Ajax and other rich-client ... See full document

... metasearch tools, Intelliseek provides an innovative enterprise search tool with a strong architecture that is intended to incorporate external data sources into its index and ... See full document

... One of Microsoft's key strengths ² its low price ² is also a weakness when it comes to influencing the channel to promote its product, rather than its competition. However, when evaluated objectively, Hyper-V and System ... See full document

... extended management tools to Microsoft’s offering (which might reduce its reliance on its own offering, ...virtualization management, which could be on top of Xen or ...strong management suite ... See full document

... process management (BPM) — a management discipline that treats processes as assets that directly contribute to enterprise performance by driving operational excellence and ...model-driven tools that ... See full document

... Landesk EMM products Mobility Manager and Avalanche originate from the Landesk 2012 acquisition of Wavelink. The two products share the same code, but Mobility Manager has tight integration with Landesk Management ... See full document

... Leaders demonstrate balanced progress, effort and clout in all execution and vision categories. If they do not dominate in sales, they are, at a minimum, the most critical competitive threat to their peers in open ... See full document

... Customer Experience: Relationships, products and services/programs that enable clients to be successful with the products evaluated. Specifically, this includes the ways customers receive technical support or account ... See full document

... applications. Management and security capabilities are available only as part of the entire mobility suite, and require the adoption of the Good Mobile Messaging client on devices, for secure access to ... See full document