[PDF] Top 20 A STUDY ON CUSTOMER RELATIONSHIP PRACTICES IN COMMERCIAL BANKS

... “creating customer lifetime-value through effective CRM in financial services industry”, has stressed the importance of the CRM in financial services ...166 Customer data management gives clues about the ... See full document

... the relationship with emotional appeal adds with the brand ...the relationship between emotional appeal advertisements and brand ...sector commercial bank in Sri Lanka. Accordingly, present ... See full document

... managing customer relationship was the future of any business. Customer focusing was not to be viewed as just a business strategy but should become a corporate ...for banks would be in the ... See full document

... the study show that the profitability of ROA indicator companies with very healthy soundness values is statistically significant difference from healthy health ...of banks is quite good and not ... See full document

... the banks are in need of reengineering activities, to adopt the new regulations of the Government of ...Good customer is the key of every business success CRM helps to better relationship between the ... See full document

... needs, customer involvement, employee’s capabilities and organizational customer oriented culture identified as likely factors affecting the effectiveness of people driven processes were found to be ... See full document

... The study established that on average, respondents tended to agree that EQMS is used to vary the number of service providers based on customers waiting and measure service demand levels across diverse periods of ... See full document

... from commercial banks operating in the Nairobi Central Business ...influence customer satisfaction levels, save for the waiting time for valuable services ...The study concludes that though ... See full document

... indeed customer retention is more profitable than customer ...adopting relationship marketing practices and crafting strategies to develop close and long-lasting relationships with the most ... See full document

... of customer relationship management (CRM) best practices and loyalty of profitable customers in Indian retail banking ...The study comprises two parts. The first part called the CRM best ... See full document

... feedback, customer focused intelligence, ecosystems for example with churches, venturing into new markets through acquisitions, agency approach and also ...The study findings concur with the literature ... See full document

... of commercial banks and rising increase of Micro Finance Institution as well as Saving and Credit Cooperative ...Societies. Customer loyalty is inevitable and each bank straggles to outdo each other ... See full document

... company‟s customer base by utilizing information derived from individual customers database to develop marketing strategies such as customized products, personalized communication and complaint handling techniques ... See full document

... recent. Commercial banks have thus resulted in making use of various competitive intelligence aspects to ensure ...the study was to investigate the relationship between competitive ... See full document

... of commercial banks in the housing finance arena, gradual fall in the interest rates which have almost halved over the last one decade, unprecedented growth in the housing loan market ...better ... See full document

... of customer value emerged as the defining business issue of the 1990s, and has continued to receive extensive research interest ...this study is to provide new insight to the area of customer value, ... See full document

... empirical study (Kothari, 2008). This study embraced a descriptive research design which is ...this study comprised all regular or Full-time students of Valley View University- Techiman Campus who ... See full document

... modern customer centric competitive arena, satisfaction and quality prove to be key factors and are ...advancements, banks need to be more ...create customer satisfaction. Hence, it is important for ... See full document

... by commercial banks and most priority is given by UCBS to small and medium enterprise UCBs provide service with no bars of caste religion ...like commercial bank but it acts at co-operative ... See full document

... The study found that nationalization of major commercial banks in 1969 made a highly positive impact on deposit mobilization, credit deployment and branch expansion in the ...of banks in ... See full document