· The ADSynch tool can be configured so that it only synchronizes users that are in specific active directory groups. An existing AD user can be moved into the group at anytime.
The ADSynch Tool does not capture group movement changes and after a user has been moved into a defined “include” ADSync group, a change must be made to one of the user’s active directory properties for the tool to capture the change and add the user to Cortex. Typically the user will be asked to change their password which will cause a sync.
My user is a member of the “Include” Security Group but is not appearing on Cortex user interface?
· Ask the customer administrator to check to see what security groups the impacted user is a member of. If the user is a member of any of the excluded groups (defined when the tool was downloaded), they will not appear in Cortex.
Remove the user from the excluded groups, if the user was also attached to a include group, the user
will appear in Cortex. If the customer administrator has had to add the user to the include group, a change needs to be made on one of the user’s active directory properties
3.4.15 Virtual Machine
The Virtual Machine Service allows customers to manage servers within a virtualization environment. The Virtual Machine Service supports Microsoft Hyper-V Server 2008.
The service is ideal for customers who want to manage:
· Test and Development environments Need information from Jeff on what to add
3.4.15.1 Add Virtual Machine to a Customer
The Virtual Machine Service is a Customer only service and only needs to be configured at the customer level.
1. Select the Customer Management icon on the Cortex Menu Bar and select “Customer Services”.
2. Use the Customer Search function to display the available services for the impacted customer.
3. Select the "Virtual Machine" service.
4. Select the relevant package template for the customer. The package will determine the common properties that will be configured on all virtual machines (CPU configurations; Memory space and the number of virtual machines that are allowed).
5. Select the SCVMM Management server which will manage all of the customer's requests that are sent via the Cortex control panel. The System Center Virtual Machine Manager controls the virtual environment. Once the Virtual Machine Service is provisioned, the Management Server cannot be amended. The value can only be amended if the service is deprovisioned and the virtual machines are recreated under the amended SCVMM server.
6. Select the host server that that will host the virtual machines. Once this is selected, the host server's virtual networks will be listed.
7. Select at least one virtual network for the host server.
8. Enable the Machine Templates that the customer administrator can use to create their virtual machines. A machine template includes configurations for the hardware and operating system and can be applied to multiple machines within the virtualization environment. (Why are some selected by default and greyed out?).
9. Enable the Guest OS Profiles that the customer administrator can assign to the machine templates. The Guest OS Profile store OS configuration information such as the local administration credentials and product keys.
10.Enable the DVD Images that the customer administrator can mount onto their virtual machines. These DVD images will contain generic software that can be installed on the virtual servers.
11.Specify the VLAN ID for the customer's virtual environment's Network 1. At least one VLAN should be configured to the customer. The VLAN ID must be unique per customer, leave it empty to auto-select the next available VLAN ID.
To add more than one VLANS to a customer, select "Add". The Label will be populated automatically with Network 2.
12.The resource configuration fields will be populated automatically with the values that are configured in the selected package template. To override these properties, remove the check from "Auto select package resource limits" and enter the amended values.
13.Select "Advanced Settings". Specify, if required the maximum number of users that can have access to Exchange and whether the Exchange service is chargeable and will appear on the Customer Billing Reports.
9. Select "Provision". The Customer will now be provisioned with Virtual Machine service. The customer's administrator can now create virtual machines in their virtualized environment.
3.4.16 Web Hosting
3.4.16.1 Add Web Hosting to a Reseller
1. Select the Customer Management icon from the Cortex Menu Bar and select "Customers".
2. Select the relevant Reseller Customer to view the customer functions and select "Services".
3. Select Reseller Service.
4. Enable the Windows Web-Hosting service and select the Windows Web-Hosting service name to configure (a) the web servers & their available resources and (b) package templates.
5. Enable the web servers and resources that the Reseller will be able to sell to their sub-customers.
The "Resource View" allows the Administrator to view how many web sites / customers have been provisioned for each server. It assists the Administrator to decide which server to enable for the Reseller to sell in terms of how much of the server is already utilized. The available options are:
· None - do not display any resource information per server.
· Reseller - This is the default setting. It will display the resource totals for websites that have already been sold by the Reseller on a server.
· All - display the resource totals for websites that have been provisioned to the Reseller's sub customers and itself.
Expand the Server Collection tree to choose the servers that are to be configured to the Reseller.
Expand the Server to enable the certificates and/or IP Addresses that the Reseller can provision to its sub customers for that particular server.
Certificates that appear in the list but cannot be enabled are Public Certificates i.e) they have been configured to be available for all resellers and customers.
6. Enable the Package Templates that the Reseller can sell. If required, select the Package Template Name to override any default properties.
7. If required, enter the resource limits for Web Site storage (MB) and bandwidth (MB). Once these limits have been reached, the Reseller will not be able to provision any more web sites to its sub customers.
8. Select "Apply Changes"
9. Select "Save". The Reseller Customer is now able to provision Web-Hosting to its sub-customers.
3.4.16.2 Add Web Hosting to a Customer
Provisioning the web hosting service to a customer differs slightly to other hosted services as it involves a two stage approach:
· Configure the IIS servers, IP Addresses and SSL Certificates can be used by the Customer. This stage only needs to be completed once.
· Create the web sites for the customer. Cortex allows the user to create multi web-sites for the Customer using the servers and their resources that were configured in stage 1.