· All of BlackBerry's standard management tasks can be performed within the Cortex Control Panel.
· BlackBerry user provisioning can be delegated to the end-customer.
· The BlackBerry service is compatible with Exchange 2003 and Exchange 2007.
3.4.1.1 Add BlackBerry to a Reseller
1. Select the Customer Management icon from the Cortex Menu Bar and select "Customers".
2. Select the relevant Reseller Customer to view the customer functions and select "Services".
3. Select Reseller Service.
4. Enable the BlackBerry service and select BlackBerry service name to configure the details service properties.
5. Select the Service Access Levels that the Reseller can sell to it's sub customers. A BlackBerry Service Access Levels determines which BlackBerry server will be used to store the user’s BlackBerry account.
Cortex allows a user limit to be set against each service access level that the Reseller can sell. To add a limit for maximum number of users, select the required Service Access Level and add a value.
6. Select “Apply Changes” to save the changes to the Service Access Level.
7. Select “Apply Changes” to save configurations that have been made to the BlackBerry service.
8. Select “Provision”. The Reseller Customer is now able to provision BlackBerry to its sub-customers.
3.4.1.2 Add BlackBerry to a Customer
The customer must be provisioned with the Hosted Exchange service before the BlackBerry service can be configured and saved for the customer.
1. Select the Customer Management icon on the Cortex Menu Bar and select “Customer Services”.
2. Use the Customer Search function to display the available services for the impacted customer.
3. Select the BlackBerry service. If Hosted Exchange is not already provisioned to the customer, an error message will appear - ”The prerequisite service(s) must be provisioned”
4. Enable the Service Access Levels that the customer can use to provision BlackBerry to its users. The service access level will determine which BlackBerry server will be used to store the user’s account.
A limit on the number of users assigned to a Service Access Level can be defined.
To set the limit, select a Service Access Level, add the maximum number of users that can be provisioned to this access level. Select “Apply Changes” to save the changes made to the Service Access Level.
5. Specify, if required, the maximum number of users that can have access to BlackBerry service and whether the BlackBerry service is chargeable. All chargeable services will appear on the Customer Billing Reports.
6. Select “Provision”. The Customer will now be provisioned with the BlackBerry service.
3.4.2 BroadWorks
BroadWorks provisioning functionality supported in Cortex includes the ability to:
· Associate Cortex Customers with BroadWorks Groups
· Provision New Users
· Provision Existing Users (and change passwords)
· Provision Default Services and Service Packs to Users
· Deprovision Users (delete the User and assigned Services and Service Packs)
3.4.2.1 Add BroadWorks to a Reseller
Before a Reseller customer can sell BroadWorks to its sub customer, it needs to be configured to a BroadWorks Service Provider account by your Service Provider. If the reseller is not configured to an account, the “Unable to load the authorized BroadWorks services” error will appear.
1. Select the Reseller service on the Customer Services screen and enable the BroadWorks service.
2. Click on the Broadworks to configure the settings for the reseller.
3. Select Service Settings
4. Open up the Service Access Level, the services and service packs that have been configured on Broadworks for the Reseller to sell will appear under Authorized Services.
The resource limits for each feature are displayed:
Limit: The limit imposed on the number of users that can be configured to the feature in the reseller’s hierarchy
Allowed (Service Packs only): The maximum number of users that can be configured to the feature Usage (Service Packs only): the number of customers that have been assigned this feature for
provisioning to their end-users
Allocated (Services): The number of user accounts that have been authorised to the reseller's customer.
Packs (Services): The number of user accounts that have been assigned to a Service Group for provisioning
Select the features that by default will be provisioned to the all customer's users, if the feature has been authorized for the customer's BroadWorks group
5. Enable the Default Access level if you want this access level to be selected as the default when the user services screen appears.
6. Select Apply Changes to save the configurations to the service access level.
7. Select Apply Changes again to save the service configurations and provision the reseller service to the
reseller customer. The reseller can now assign customers to BroadWorks Groups.
3.4.2.2 Add BroadWorks to a Customer
The customer should be assigned to a pre-defined BroadWorks Group that has been created in the BroadWorks Portal. The Broadworks Group should already been configured with its resource services (service packs and services) where the Broadworks Service Provider has authorized the services that are to be applied to the Group and set limits on each feature (the maximum number of users that can have this feature).
1. Select the BroadWorks service on the Customer Services screen.
2. Select one of the p BroadWorks Group that is to be associated to the customer account. Once a Group has been assigned to a customer, it cannot be assigned to another one.
3. Select "Advanced Settings" to define which BroadWorks will be provisioned by default when the user is provisioned with the service. The BroadWorks features are configurable in the service access levels.
4. Select the Service Access Level Name to display its properties. The property "Authorized Services" will display all features that have been authorized for the selected BroadWorks Group. The feature's limits are also displayed:
Limit: The maximum number of users that can be allocated to the feature
Allowed:The total number of user accounts for the specific feature that the Reseller can sell to it's sub customers.
Usage: Actual number of users that have been assigned to the feature
Enable the property to override the settings that have been inherited from the Reseller's configuration.
Services and service packs that are selected will be assigned to all of the customer's users during provisioning. The Customer Administrator will have access to this property and will be able to enable/disable the features on an individual user basis.
If a Limit has been met for a feature, any further users assigned to the service access level will provision successfully but will be assigned to the fully allocated feature in BroadWorks.
5. Select "Apply Changes" to save the changes to the Authorized Services property.
6. Optional, set the the maximum number of users that can be provisioned to the service via the portal and the billing status of this customer service.
7. Select Provision.
3.4.3 Citrix
Cortex eases the administration associated with operating a Hosted Citrix environment. The Cortex Citrix Service is designed primarily to allow Service Providers to delegate the end-user administration of Citrix Applications to their Customers.