In AR System, you can have registered users and guest users. Each type of user has different privileges within the system, as is discussed in the following sections.
You enter data in the User form to define the components that work together to determine each user’s access to AR System: login name, password, group membership, and license type. You also define alert information for each user in this form.
To grant a user permission for AR System objects, add the user to the groups to which access will be given. To make a user part of a group, choose the appropriate group from the Group List menu in the User form. (Multiple group names in the Group List field are separated by spaces.) You can select from the reserved AR System groups. For more information about groups, see the Form and Application Objects guide.
Adding and modifying user information 109 Figure 4-2: User form in new mode
The following table lists the key fields in the User form.
Field Description
Login Name Identifying name that the user enters into the User Name field when logging in to AR System. The name can be the same or different than the user name by which this user is known to the underlying operating system.
Password Identifying password that the user enters when logging in to AR System. This field is limited to 29 characters.
The Password field is encrypted into the database using a one-way hash (SHA1), so unauthorized users cannot retrieve passwords in clear text, for example, to log in to applications. To enhance system security, select a password that is different from one used for another purpose.
If unsecure passwords are needed for applications, store the password in a character field rather than the Password field (field 102).
If the password field is left blank, the AR System server will not validate the password with the user’s Windows or UNIX password, unless you configure the server to cross-reference a blank password. For more information, see “Server
information—Configuration tab” on page 132.
Group List Lists the access control groups to which the user belongs. If you leave this field empty, the user will have only basic Submitter, Assignee, Assignee Group, or Public permissions. Specify groups by name or ID, as defined in the Group form, when entering groups in the Group list.
User permissions are determined in the Group List field of the User form. If you later change the Group ID for a group, the users originally assigned to the group are still attached to the old ID. If there is no group with the old ID, these users lose access to any AR System object for which they do not have permission through another group.
This field is limited to 4000 bytes, including expanded strings.
Computed Group List
Displays the name of any computed group to which the User is a member. The members of a computed group are calculated by the server based on the groups that the User belongs to. This is a display-only field, and the field ID is 121.
To search in this field in a query-by-example, enter the ID number of a computed group in the Computed Group List field.
In the following examples:
The ID for Computed Group 1 is 5678 The ID for Computed Group 2 is 6789
To enter more than one computed group ID, include semicolons after each ID. You must enter the computed group IDs in the same order in which the names appear in the Computed Group List field when the user’s record is displayed.
You can also use the Advanced Search bar with the LIKE operator.
Include the semicolon with the complete ID.
To search for users who are members of Computed Group 1, enter:
‘Computed Group List’ LIKE “%5678;%”
You can also enter a partial ID for the computed group. To search for users who are members of both Computed Group 1 and Computed Group 2, enter:
‘Computed Group List’ LIKE “%56%” AND ‘Computed Group List’ LIKE
“%89%”
Field Description
Adding and modifying user information 111
Use the following procedures to create, modify, or delete AR System users and to allow users to change their information.
You can apply the three Fixed Write licenses included with AR System to new users.
To create new users1 Log in to BMC Remedy User.
Enter your user name and password into the Login dialog box, and click OK.
If you are the first administrator to log in, you must log in as Demo and leave the password field empty. (AR System user names are case-sensitive, which means that you must type Demo, not demo or DEMO.)
During initial installation, the Demo user is installed without a required password. To keep AR System secure, add a password for this user as soon as possible.
2 Open the User form in New mode.
Full Name Full name of a user. By default, this name appears in the Results pane of the User form when users perform a search operation.
License Type Type of license that the user is assigned: Read, Restricted Read, Fixed, or Floating. The default is Read. See “License types” on page 104 for further descriptions of these types.
Full Text License Type
For use with older versions of AR System server.
Default Notify Mechanism
Method by which the user is notified for Notify filter and escalation actions when User Default is specified. The default setting on the User form is Alert.
Email Address Email address used to notify the user if email is the notify method.
Instance ID Field used with BMC Remedy Applications. Do not delete this field.
Object ID Field used with BMC Remedy Applications. Do not delete this field.
Application Licenses
The name of the application and the appropriate license type. For example, Help Desk User Fixed, where Help Desk is the name of the application and User Fixed is the type of license.
Field Description
3 Enter information in the appropriate fields, as described in the previous table.
4 Save your changes.
If adding the user causes you to exceed your license agreement, an error message appears.
To modify user information1 Open the User form in Search mode.
2 Choose Actions > Search to retrieve a list of currently defined users.
3 Select the appropriate user from the list.
4 Modify information in the appropriate fields.
5 Save your changes.
WARNING:Do not modify the Demo user’s Fixed Write license or Administrator group membership until you have created another Administrator user first, or you will lose administrator privileges.
To delete users1 Open the User form in Search mode.
2 Choose Actions > Search to retrieve a list of currently defined users.
3 Select the appropriate user from the list.
4 Choose Actions > Delete.
A confirmation box appears to verify that you want to delete the selected users.
5 Click OK.
WARNING:Do not delete the Demo user until you have created another Administrator user first, or you will lose administrator privileges.