Use the Configuration tab to set administrative options.
To set configuration options1 Open the server window.
2 Select a server to administer.
3 Choose File > Server Information.
4 Click the Configuration tab.
Figure 5-4: Server Information window—Configuration tab
Configuring AR System servers 133 5 Edit the options, as needed:
Field Name Description Users Prompted
for Login
Defines the login procedure for BMC Remedy User. The options are:
By Preference—(Default) Users can select which of the two login options they prefer in BMC Remedy User. For more information, see BMC Remedy User help.
Once Only—Users must log in to BMC Remedy User only the first time they start the application. User and password information is stored in the Windows registry.
Always—Users must log in to BMC Remedy User every time it is started. No user or password information is stored in the user registry.
If you select Once Only or Always, the Always Prompt for Login preference in BMC Remedy User is disabled and the user must comply with the option selected here. If a user accesses servers with different login settings, the login requirements for the strictest server are enforced.
You cannot specify this setting for BMC Remedy Alert.
Max Entries Returned by GetList
Limits how many database entries are returned from a search.
For example, setting the maximum entries to 50 would return a maximum of 50 entries, even if more entries satisfied the search qualification. The AR System warns users that the search matched more entries than the administrator allows to be retrieved. If users specify a maximum in their preferences, the lesser of these two values is used. A value of zero (0) specifies no limit (the default).
Server Table Field Chunk Size
For server-side table fields, this number determines the number of entries (or size of the chunk) that the server retrieves at one time from the database and stores in-memory to process during filter or filter guide actions. The server then retrieves, stores, and processes the next chunk until all the rows have been processed. Entering a value of zero (0) causes the server to retrieve an unlimited number of rows. The default is 1000 rows.
Entering a low value in this field causes the server to process smaller chunks, which keeps the server memory usage down, but results in slower processing because the server needs to access the database many times, especially for large tables.
Entering a high value causes the server to retrieve and process large chunks of data and access the database fewer times. This results in higher performance at the cost of memory use.
Server Language Displays the language and character set of the machine on which the server is running.
User Email Notifies From
Identifies the sender of email notifications.
The default sender for email notifications is ARSystem. To specify another user name, enter that name in this field. The name must match the name you use in the AR System Email Configuration Form for notifications. For more information about configuring a mailbox for notifications, see the Administering BMC Remedy Email Engine guide.
Field Name Description
Configuring AR System servers 135 Minimum API
Version
Specifies the oldest API version with which the server will communicate.
The corresponding API and AR System versions are as follows:
API 12 and AR System 7.0
If you set the minimum API version to 12, clients prior to version 7.0 will not be able to communicate with the
AR System 7.0 or later server. If you set the API version to 0 or none, all clients will be able to communicate with the server.
For information about setting passwords to increase security, see “Server information—Connection Settings tab” on page 154.
Max Number of Password Attempts
Enter the maximum number of consecutive bad password attempts a user is allowed. If you enter 3, the user has 3 chances to log in. If all 3 attempts have bad passwords, the user account will be marked as INVALID.
The allowed values for this field are 0 and all positive integers.
A value of 0 turns feature off. This setting can also be set with the Max-Password-Attempts option in the ar.conf (ar.cfg) file.
Field Name Description
Next Request ID Block Size
Enter a positive number (up to 1000) to allocate NextIDs in blocks rather than one at a time. Allocating in blocks increases performance during a create operation.
The default value is 1. If 0 or a negative number (for example, -1) is used, the server will use the default value of 1.
You do not need to restart the server for the change to take effect. The option is started immediately.
Warning: The use of this configuration setting might result in unpredictably large NextID sequence gaps. The likelihood of this occurring increases with the use of multiple servers that share a database. The AR System server will not malfunction due to this gap and should not be considered a defect.
Default Home Form
Enter the path to a Home Page to be used system wide as the default home page for this server when a user logs in.
This default Home form is only used if one of the following statements is true:
This server is designated as the server for the Home Page in the AR System User Preference form.
This server is designated as the server on the Home Page Settings page in BMC Remedy Mid Tier Configuration Tool. See the Installing and Administering BMC Remedy Mid Tier guide for more information.
No Home Page is specified in the AR System User
Preference form. (You can also set this in the Options dialog box in BMC Remedy User.)
Note:If the Home form is deleted, this field is cleared and you must re-enter a default Home Page.
Field Name Description
Configuring AR System servers 137 Allow Guest Users Defines whether AR System permits access to guest users, who
are not registered users of the system, to log in.
If the check box is selected (the default), guest users can log in and perform the following tasks:
View all forms and fields for which the Public group has Visible permission.
Execute all active links for which the Public group has permission.
View all fields for which the guest user is the submitter or assignee, if the Submitter Group or Assignee Group has View permission for the field.
Submit new requests if the fields on a form have the Allow Any User to Submit check box selected, as described in the Form and Application Objects guide.
Modify all fields for which the guest user is the submitter, if the Submitter Group has Change permission for the field and if the Submitter Mode is Locked, as described in “Server information—Licenses tab” on page 130.
Give Guest Users Restricted Read
Defines whether guest users will receive a restricted read license when they log in to AR System. If this option is not selected, guest users will receive a read license.
Allow Unqualified Searches
Defines whether the server accepts unqualified searches (searches for which no search criteria are specified). If the check box is:
Selected—(Default) All database searches are allowed.
Cleared—You force users to enter a search criteria when performing queries.
Note:Consider restricting unqualified searches to prevent the performance penalty of retrieving and returning large blocks of data due to accidental, unqualified searches to the database.
Field Name Description
Administrator-Only Mode
Enables you to allow only administrators and
subadministrators to access AR System. Users who are not administrators or subadministrators cannot perform any AR System operations. This is useful during system maintenance.
By default, this option is not selected.
Administrator-Only Mode can be set by administrators only, not subadministrators. After an administrator sets this option, subadministrators can access only forms for which they have permission.
Disable Archive Disables the archive operations on the server. You can disable one server operating with one database, but in the case of multiple servers attached to the same database, you can disable all servers except one to prevent conflicts.
By default, this option is not selected.
For more information about archiving, see the Form and Application Objects guide.
If the Server Groups check box is selected, this setting is ignored. Server groups can be configured in the AR System Server Group Operation Ranking form to make sure that only one server performs the operation. See “Running servers as part of a group” on page 185.
Development Cache Mode
Enables a cache mode that is optimized for developing applications and where user operations might be delayed when changes are made to forms and workflow.
If the check box is not selected (the default), development cache mode is disabled, and the server is operating in production cache mode.
For more information, see “Configuring a server for development or production cache mode” on page 178.
Field Name Description
Configuring AR System servers 139 Disable Admin
Operations
Disables certain operations performed only by administrators and subadministrators, which enable you to control changes to the database by disabling administrator operations. You can disable one server operating with one database, but in the case of multiple servers attached to the same database, you can disable all servers except one to prevent conflicts. If the check box is:
Selected—Administrators cannot perform operations that affect the server’s data dictionary.
Cleared—(Default) Administrators can perform their usual operations including all data dictionary restructuring operations.
If the Server Groups check box is selected, this setting is ignored. Server groups can be configured in the AR System Server Group Operation Ranking form to make sure that only one server performs the operation. See “Running servers as part of a group” on page 185.
Disable Escalations
Enables you to stop escalations being run on the server. You can disable one server operating with one database, but in the case of multiple servers attached to the same database, you can disable all servers except one to prevent conflicts.
By default, this option is not selected.
If the Server Groups check box is selected, this setting is ignored. Server groups can be configured in the AR System Server Group Operation Ranking form to make sure that only one server performs the operation. See “Running servers as part of a group” on page 185.
Disable Alerts Enables you to prevent alert messages from being sent to users when an alert event is entered in to the system. No threads will run in the Alert Queue. This setting is acknowledged only at startup, so any changes will not take effect until the server is restarted.
By default, this option is not selected.
Field Name Description
6 Click Apply.
Verify Alert Users This indicates whether the server needs to check its list of registered alert clients to determine if they are listening and ready to receive alert messages. As this setting is acknowledged only at server startup, any changes will not take effect until the server is restarted. Selecting this option can result in a large amount of network activity at server startup. If the check box is:
Selected—The server will verify the list of clients. If the clients are not listening, they will be removed from the list of registered clients.
Cleared—(Default) The server will not perform the verification.
Regardless of the setting, if a subsequent alert message is sent to a client that is not listening, they will be removed from the list of currently registered clients at that time.
Enable Multiple Assign Groups
Allows multiple roles, groups, and user names to be stored in the row-level security Assignee Group field (ID 112) and in dynamic group fields (ID 60000-69000). This enables multiple users, or users from multiple groups, to access the same entry (as in the sample qualification,
'Assignee Group' = “;50;51;-90;’Mary Manager’;”).
If the check box is not selected (the default), only one role, group, or user name can be stored.
Server Group Member
A flag that indicates whether the server is a member of a server group.
By default, this option is not selected.
Disallow Non Unicode Clients
Select this check box to restrict server access to Unicode-safe clients.
Note:This option applies to all BMC Remedy clients except for BMC Remedy Administrator and BMC Remedy Alert.
Note:This check box is visible only for AR System 7.0 servers or later. Also, for 7.0 servers, if the server uses a
non-Unicode database, the check box will be disabled.
Field Name Description
Configuring AR System servers 141