CallXpress includes a wide array of administration, monitoring and reporting tools designed to make it easy and intuitive to maintain the CallXpress platform. In the following pages most of the
administrative tools used on the CallXpress platform are listed and described.
Feature Name: Graphic Administration Clients Dependencies:
Feature Description: CallXpress allows administration of the system over a TCP/IP data connection
using several easy-to-use Microsoft Windows-based graphical interfaces. CallXpress supports the following clients for system administration:
System Configuration System Administration Line Status System Reporting System Archive System Backup System Diagnostics
These applications are supported on Windows 2000 Professional, Windows 2000 Server, Windows XP Professional, Windows Vista, Windows Server 2003 and Windows Server 2008, R2. These clients allow the administrator to perform the following types of functions:
Creating new subscribers Maintaining Distribution Lists Changing call answering menus Running system reports
Making system archives and backups Diagnosing system problems
Feature Name: Global User Administration
Dependencies: Digital Networking must be deployed to host GUA
Feature Description: The CallXpress NetConnect Digital Networking connectivity supports a number of
applications including message networking, Global User Administration and networking information propagation. Global User Administration allows an administrator to view and maintain multiple networked CallXpress systems, all from a single instance of the CallXpress Administration program. With Global User Administration, an administrator can:
View all the mailboxes from each individual CallXpress system, one at a time View all the mailboxes from all of the CallXpress systems simultaneously Make changes to single or multiple mailboxes on a single CallXpress system Make changes that span mailboxes on multiple CallXpress systems
Move users from one CallXpress system to another including recorded names, greetings and messages
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With Global User Administration, different administrative accounts can be configured to view different sets of CallXpress systems supporting zones of administration.
Feature Name: Global User Administration Custom Site Views
Dependencies: Requires Digital Networking and Global User Administration
Feature Description: CallXpress Global User Administration supports the ability to define configurable profiles so as to allow an administrator to view and manage a specific group of CallXpress systems on their network. Administrators can create custom server views allowing them to monitor various groups of servers and log onto these different views as required.
Feature Name: Global User Administration Custom Mailbox Views Dependencies:
Feature Description: CallXpress Global User Administration supports the ability to define configurable views so as to allow an administrator to view and manage a specific group of mailbox types.
Administrators can create custom mailbox views allowing them to monitor various groups of mailbox types.
Feature Name: Enterprise Administrative Login Dependencies:
Feature Description: CallXpress supports two methods for an administrator to log onto multiple
CallXpress servers using Global User Administration (GUA). First, an administrator can enter a specific logon name and password for each server as they establish the connection. This requires that the administrator have a dedicated account created on each CallXpress system. CallXpress Global User Administration also supports Enterprise Administrative Login. This feature allows the networked CallXpress systems to be configured in such a way as to allow one system to accept the credentials from other systems on the network. When this feature is enabled and configured, any administrator account created with Enterprise Administrative Login enabled, will be able to logon to the Global User Administrator account using a single logon name and password, and the CallXpress systems will allow the administrator access to all systems on the network.
Feature Name: Line Status Screen Information Dependencies:
Feature Description: The CallXpress Line Status screen shows the current status of all the lines on a CallXpress system. In default mode, the screen shows the current activity on each port showing connection status, functional status, etc. The screen can also be set to view debug info, process IDs, the extension numbers assigned to the ports or the process durations for each port. Each Call Server can run the Line Status application showing the status of the lines on that particular Call Server. The System Server can run an instance of Line Status that can show the status of all the lines connected to all of the Call Servers on the system.
Feature Name: Recordings Tab in Subscriber Mailbox Dependencies:
Feature Description: CallXpress supports a Recordings Tab in the Subscriber Mailbox that makes the
recordings information visible and easily accessible. The tab displays the file name and size for each recording associated with the user’s mailbox. This includes the recorded user name and all greetings associated with any languages loaded on the system. The screen also includes Import and Delete buttons allowing administrators to import and organize recordings quickly and easily.
This same type of information is available for other mailboxes that have greeting or announcement recordings by pressing ALT+R while looking at the mailbox in the administration program. The Announcement and Call Processor mailboxes support this ALT+R function.
Feature Name: Update Subscriber Button Dependencies:
Feature Description: The Update Subscriber button, on the Main tab of the Subscriber Mailbox, allows
administrators to update a subscriber’s settings after assigning a new or different class of service. Clicking the button displays the Subscriber Mailbox Class Update dialog box. This dialog box shows administrators which features are set differently than the controlling Class of Service and allows them to apply the changes to the subscriber mailbox as desired. Administrators can also see the differences between a subscriber mailbox and its assigned class of service by clicking the Show Differences button in the Class of Service mailbox.
Feature Name: Active Directory MMC Snap-in Dependencies:
Feature Description: CallXpress supports subscriber administration through a snap-in component using
the Microsoft Management Console and Active Directory. This snap-in adds an AVST tab to the property sheet for each CallXpress subscriber shown with the Active Directory Administration Tool. Once the snap-in has been added to the Active Directory administrator's program, when new users are added to the Active Directory database, they can also be added to CallXpress. Users can also be maintained from this tool allowing administrators to perform all regular subscriber maintenance from a single application. This feature does not require any changes to the Active Directory schema.
Feature Name: Class of Service Dependencies:
Feature Description: For ease of administration, CallXpress supports the creation of Class of Service Mailboxes. These mailboxes allow administrators to group users based on common feature
requirements. Once a user is assigned to a Class of Service, all changes made to that Class of Service are automatically reflected in the user’s mailbox. After assigning subscribers to a Class of Service, an administrator can apply changes globally or selectively to all the subscribers in the class. This allows organizations to easily define different CallXpress feature sets for subscribers with minimal effort.
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Feature Name: Loosely Coupled Class of Service Dependencies:
Feature Description: CallXpress supports the use of Class of Service Mailboxes. This allows
administrators to group users based on common feature requirements. Changes made to a Class of Service affect all of the members of that Class of Service. CallXpress implements the Class of Service feature using a 'loosely coupled' mechanism. This means, that if the administrator wishes to change a feature normally controlled by Class of Service for a single user, they can do so without uncoupling that user from their assigned Class of Service. After making such a change, the particular feature is now no longer controlled by Class of Service for that one specific user. This allows for some flexibility in creating user groups without requiring the creation of an overly large number of Classes of Service.
Feature Name: LAN-based Backup Utility Dependencies:
Feature Description: The CallXpress utilities include two programs designed for making backup copies
of system information; Backup and Archive. The Backup program allows administrators to backup and restore the CallXpress system configuration information. This information can be used to restore a CallXpress system in the event of a system critical failure. Automated system backups run during the nightly routines. The system information can be restored from these backup files. This backup utility supports all media supported by the operating system allowing the administrator to backup data to shared directories on the network, hard disk drives, tape, magneto-optical disks, or floppy disks.
Feature Name: LAN-based Archive Utility Dependencies:
Feature Description: The CallXpress utilities include two programs designed for making backup copies
of system information; Backup and Archive. The Archive program allows administrators to backup and restore the CallXpress mailbox and distribution lists programming information. It can also be used to make copies of the user’s names, greetings and messages. Automated system archives can be scheduled to run during the nightly routines. The mailbox information and messages can be restored from these backup files. It is possible to restore any combinations of user mailboxes from the entire system to a single user mailbox. Individual mailboxes can be restored while the system is running. This archive utility supports all media supported by the operating system allowing the administrator to backup data to shared directories on the network, hard disk drives, tape, magneto-optical disks, or floppy disks.
Feature Name: Reset Mailbox Feature Dependencies:
Feature Description: CallXpress supports the ability to reset a mailbox rather than having to delete it from the system and recreate it. Clicking on the Reset Mailbox button in the Subscriber mailbox resets the mailbox to the system defaults, or to the Class of Service defaults, if one is assigned. Administrators can also choose whether sponsorships are deleted, reassigned, or released before the mailbox is reset. This process does not change the memberships or the distribution list information.
Feature Name: Mailbox Import Dependencies:
Feature Description: CallXpress supports the ability to import the information needed to create new
Subscriber and Distribution List mailboxes as well as to make changes to existing mailboxes. The information can be imported from a simple .csv (comma-delimited) file created by any word processor or spreadsheet. The file uses a specific data field structure containing all the information needed to create or update the mailboxes. When the import utility is run, the administrator has the choice of adding new mailboxes, deleting existing mailboxes or only changing mailbox attributes for existing mailboxes. If available, user names and greetings can also be imported using this feature. See Mailbox Export.
Feature Name: Mailbox Export Dependencies:
Feature Description: CallXpress supports the ability to export the information about the Subscriber and Distribution List mailboxes on the CallXpress system. The administrator can select the information desired for export which can include Subscriber Mailboxes, Distribution Lists Mailboxes or both. For Subscriber Mailbox exports, the administrator can select which fields they would like to be included in the export. The export file is a .csv (comma delimited) text file which can be read from any word processor or spreadsheet. After export, the file can be manipulated and re-imported to effect changes to the CallXpress system database. See Mailbox Import.
Feature Name: Mailbox Move
Dependencies: Requires Global User Administration and Digital Networking
Feature Description: When systems are connected using CallXpress Digital Networking and the
administrator’s workstation is configured for Global User Administration, CallXpress supports the ability of moving subscriber mailboxes from one CallXpress system to another. The administrator can move a mailbox including its programming settings, recorded names, greetings and even messages, from one system to another. During the move, the administrator can change the mailbox number and system integration information to match the needs of the user on the far end system.
Feature Name: Enhanced Mailbox Search Dependencies:
Feature Description: The CallXpress System Administration client includes a powerful search tool that
allows the administrator to easily locate the mailbox for which they are searching. The search pane at the bottom of the administration client allows the administrator to search for mailboxes using any of the following methods:
Enter the mailbox number Search a range of mailboxes
Search by mailbox category (subscribers or all mailboxes) Search by display name, first name or last name
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Feature Name: Silent Install for Unified Messaging Clients Dependencies:
Feature Description: CallXpress Unified Messaging users (for Unified Messaging for Microsoft
Exchange, Unified Messaging for Lotus Notes, Unified Messaging for IMAP and Integrated Client Access) can all benefit from having certain software installed on their workstation. While this software can be installed manually, it is also possible to automate the process using tools such as Microsoft SMS. CallXpress administrators can create CAB files to facilitate an automatic installation and these files can be used by automatic software installation tools such as Microsoft SMS (a ‘push’
methodology) or can be sent to users as an email message to be run from their desktop (a ‘pull’ methodology). Both of these methods alleviate the need for an IT person to visit each desk to perform the install.
Feature Name: SMTP Authentication for Sending Email Dependencies:
Feature Description: CallXpress supports message notification via SMTP. To accomplish this, CallXpress
requires the use of an outgoing SMTP relay server. Some relay servers require access to be
accomplished only through authenticated accounts. To support this, CallXpress supports allowing an authenticated connection to an SMTP relay server as well as an open connection. System
administrators can add a user ID and a password to the notification connection, if required.
Feature Name: Support for Custom Reports Dependencies:
Feature Description: In some cases, customers have a need for reporting information that isn’t in the standard CallXpress reports or they need the information in a different format. In that case, a custom report can be built. There are a number of ways to create custom reports using the data that
CallXpress provides. Since CallXpress uses the Business Objects Crystal Reports engine internally, the most typical method is to use Crystal Reports to modify or create a new report. Since all of the reporting templates on CallXpress use the Crystal Report runtime engine, it is possible to access and modify these reports using a retail copy of Crystal Reports.
Feature Name: Extension List Report Dependencies:
Feature Description: The Extension List Report shows a list of telephone system extensions and
external numbers referenced in the CallXpress system. The report displays the following information on a defined number:
Extension or telephone number
Mailbox name with which the number is associated Mailbox number with which the number is associated Relationship type (primary, secondary, etc.)
Feature Name: Callout Log Report Dependencies:
Feature Description: The Callout Log Report contains information about the outgoing calls made by the
CallXpress system. It shows the following information for each outgoing call placed during the time period covered by the report:
Port on which the call was placed Date and time the call was placed Mailbox initiating the call
Duration of the call The number dialed
The ending status of the call (busy, RNA, etc.)
Feature Name: Mailbox Directory Report Dependencies:
Feature Description: The Mailbox Directory Report displays a list of mailboxes on the CallXpress system, either all mailboxes or mailboxes of a specific type. It shows the following information for each mailbox listed by the report:
Mailbox number Mailbox name
Any associated sponsor mailbox
This report can be run sorted by either mailbox number or mailbox name.
Feature Name: Mailbox Information Report Dependencies:
Feature Description: The Mailbox Information Report displays detailed information on a selected range
and type of mailboxes. This report displays the selected parameters for each mailbox as well as any mailbox associations or sponsorships. The information varies based on the type of mailbox being displayed.
Feature Name: Mailbox List Report Dependencies:
Feature Description: The Mailbox List Report displays the mailbox number and name of a selected
range and type of mailboxes. This report displays the mailboxes in numerical order, along with their mailbox types and names.
Feature Name: Port Usage Report Dependencies:
Feature Description: The Port Usage Report displays the usage for the ports during the range covered
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Port number
Number of calls for that date Total connected time for that date
Feature Name: Call Handling Statistics Report Dependencies:
Feature Description: The Call Handling Statistics Report displays summary information about system
activity. This report displays the following information on system activity: Calls answered
Calls transferred Results of transfers Calls held
Call activity summary
This report also contains information on the maximum number of ports in use at one time, maximum connect time, number of access to the directory, etc.
Feature Name: Network Activity Report Dependencies:
Feature Description: The Network Activity Report displays detailed information about all analog
networking activity. This report displays information on both incoming and outgoing network calls and includes the following information on system activity:
Date and time of call Port of call
Elapsed time for call Quality of connection Call termination status
This report does not show activity for digital networking transactions.
Feature Name: Last Accessed Report Dependencies:
Feature Description: The Last Accessed Report shows a list of subscriber mailboxes and when they
were last accessed. The report also displays the following information on each subscriber mailbox: Which greetings have been recorded
If the subscriber name has been recorded If the default password has been changed
Feature Name: Message Log Report Dependencies:
Feature Description: The Message Log Report shows a list of all message activity including creation and
deletion. The report displays the following information on each message left on the system: Date and time the message was created including message size (length)
Date and time each time the message was played, saved, deleted or skipped The mailbox which performed each of the above actions
This report allows system administrators to track message activity issues such as delayed or lost messages.
Feature Name: Message Status Report Dependencies:
Feature Description: The Message Status Report shows a list of all messages currently in the system,
sorted by subscriber mailbox. The report displays the following information on each message in the system on the system:
Each message in the New Messages queue Each message in the Saved Messages queue Length of each message
Internal or external (ANI) ID of the message sender