The CallXpress networking module supports a wide range of message networking protocols including analog networking, AMIS networking, digital networking and VPIM networking. Below are listed the more important CallXpress networking features.
Feature Name: Digital Networking (NetConnect™)
Dependencies: Networking Module
Feature Description: This networking protocol links CallXpress systems together with other CallXpress
systems utilizing a digital connection across a data network, either a corporate network or the Internet. CallXpress Digital Networking includes a strong set of security, call scheduling, and ease of use
features. It supports the networking of both voice and fax messages. Digital Networking includes the ability to automatically propagate mailbox information between systems including automatic creation of Alias Mailboxes on remote systems and automatic propagation of Distribution Lists. The Digital Networking backbone is also used to facilitate the Global User Administration process. All networking protocols, including CallXpress Analog, CallXpress NetConnect Digital, AMIS Analog and VPIM Digital, may be simultaneously utilized on the same CallXpress server, and are included in the single CallXpress Networking module.
Feature Name: VPIM Networking
Dependencies: Networking Module
Feature Description: VPIM, or Voice Protocol for Internet Messaging, is a standards-based protocol for
implementing message networking between systems from disparate manufacturers. This networking protocol can be used to link CallXpress systems together with other third- party voice messaging systems that support the VPIM protocol. VPIM systems transport messages utilizing a digital connection across a data network, either a corporate network or the Internet. VPIM Networking supports the networking of both voice and fax messages. All networking protocols, including CallXpress Analog, CallXpress NetConnect Digital, AMIS Analog and VPIM Digital, may be simultaneously utilized on the same CallXpress server, and are included in the single CallXpress Networking module.
Feature Name: Analog Networking
Dependencies: Networking Module
Feature Description: This networking protocol links CallXpress systems together with other CallXpress
systems utilizing normal telephone lines. CallXpress Analog Networking includes a strong set of security, call scheduling, line quality and ease of use features. It supports voice message networking only (if the networking of fax messages is required, CallXpress NetConnect or VPIM digital networking must be utilized). All networking protocols, including CallXpress Analog, CallXpress NetConnect Digital, AMIS Analog and VPIM Digital, may be simultaneously utilized on the same CallXpress server, and are included in the single CallXpress Networking module.
Feature Name: AMIS Networking
Dependencies: Networking module
Feature Description: AMIS (Audio Messaging Interchange Standard) is a standard for analog voicemail
Page 81
other non-CallXpress systems that also support the AMIS standard. The connection is accomplished by delivering messages by placing calls between systems using normal telephone lines. It supports voice message networking only. AMIS is a “least common denominator” protocol, and has the following restrictions:
No scheduling of message transmission. A call is immediately placed to the remote voicemail system as soon as the messages are sent and telephony resources are available.
Each message cannot exceed 8 minutes in length. If a single message exceeds 8 minutes, the message is truncated and everything beyond the 8 minute mark is discarded. (Messages outside of 8 minutes in length are not supported by the AMIS specification.)
No more than 9 messages may be transmitted in a single call between voicemail systems. If more than 9 messages are awaiting transmission, the system will transmit the first 9, disconnect for a period of time, and initiate another call.
Reverse transmission is not supported. If the called system (system “B”) has messages to deliver to the calling system (system “A”), it will not transmit them on the same call that system “A” initiated, but will initiate a separate call back to system “A”.
Callbacks are not supported. System “A” cannot call system “B” and request it to call back and request messages from system “A”.
AMIS mailboxes have a number of parameters associated with them that alter how messages are addressed, including:
Telephone number...This is the telephone number of the remote voicemail system. If left blank, the subscriber will be prompted for this number when they send the message.
Recipient. This is the mailbox number of the person to whom the message is being sent. If left blank, the subscriber will be prompted for this number when they send the message.
AMIS mailboxes may be pre-programmed with the telephone number of the remote voicemail system and the recipient’s mailbox number. If programmed in this manner, they operate for the users in the same manner as a Local Alias mailbox, allowing the addressing of a message by simply entering the AMIS mailbox number.
All networking protocols, including CallXpress Analog, CallXpress NetConnect Digital, AMIS Analog and VPIM Digital, may be simultaneously utilized on the same CallXpress server, and are included in the single CallXpress Networking module.
Feature Name: NetConnect Digital Networking Propagation
Dependencies: Requires Digital Networking
Feature Description: The CallXpress NetConnect Digital Networking connectivity supports a number of
applications including message networking, Global User Administration and networking information propagation. The Digital Networking Propagation feature makes deploying and maintaining digital
networking much less time consuming by automating the distribution of certain types of information between CallXpress systems on the network. With Digital Networking deployed, administrators can setup CallXpress to do the following:
Automatically create Alias Mailboxes on all remote systems when new Subscriber Mailboxes are added
Automatically create copies of Distribution Lists on all remote systems and propagate all changes to the lists
Automatically propagate all information to all systems when a new CallXpress is added to the network
Feature Name: Local Alias Mailboxes
Dependencies: Networking module, universal number plan to avoid mailbox cumber conflicts
Feature Description: CallXpress message networking supports two distinct message addressing
methods. The first method requires that a node ID that represents a specific site/system be entered first, followed by the recipient’s remote mailbox number. The second method is called alias addressing. Alias addressing allows for a Local Alias mailbox to be created on the local node that points to a specific subscriber on the remote node. This allows local subscribers to address messages to that remote user in a manner identical to how they address messages to local subscribers. Local Alias mailboxes may be manually created by the system administrator for any remote user on a system connected via
CallXpress NetConnect digital networking, VPIM digital networking and CallXpress analog networking. In addition, Local Alias mailbox information can be automatically propagated between CallXpress systems networked together with CallXpress NetConnect digital networking. This automatic creation of Local Alias mailboxes dramatically simplifies the tasks required by an administrator to maintain a voicemail network. Using Local Alias Mailboxes requires the use of an integrated dial plan, there can’t be any mailbox number conflicts (multiple instances of the same mailbox number on the network) or multiple length mailbox numbers.
Feature Name: Flexible Network Message Addressing
Dependencies: Networking Module, Digital Networking
Feature Description: CallXpress supports Flexible Network Message Addressing which allows system
administrators to control how network messages are addressed. Using this feature, the administrator can match existing network addressing patterns in their enterprise as well as create easy to use and understandable addressing methodologies. The feature allows many types of addressing to be setup including the following:
Alias mailbox addressing…For those systems that have a universal number plan (where they are no mailbox number conflicts between the networked systems), CallXpress can be
configured to allow users to send network messages to recipients on remote systems by simply entering their mailbox number on the remote system.
Basic node addressing…For systems with mailbox number conflicts, the system administrator can create mailboxes that point to each remote site (node). Users can send messages to remote recipients by entering the mailbox number of the node pointing to that site followed by the recipient’s mailbox number on the remote system.
Page 83
Simplified node addressing…System administrators can create simple one or two digit prefix numbers to be used in place of the node numbers allowing users to address messages by dialing the far-end recipient’s mailbox number preceded by this short prefix code. DID number addressing…Administrators can configure CallXpress to allow users to send messages to far-end recipients by entering that recipient’s normal telephone DID number to address the message.
Feature Name: Dial by Name, Networking - DTMF
Dependencies: Networking Module
Feature Description: When using either of the two network message addressing methods (Alias
Mailboxes and Node Mailboxes), subscribers can address a new message by spelling out the first few characters of the recipient's last name using their DTMF dial pad. After entering the digits, the system will present the user with a list of names that match those characters. In order for Dial by Name to function, each system must have the necessary information about the users from the other systems. See Name Verification for an explanation of how this is accomplished.
Feature Name: Node Addressing
Dependencies: Networking Module
Feature Description: CallXpress message networking supports two distinct message addressing
methods. One of the methods, called Node Addressing, allows for the creation of a network mailbox that points to one specific location or node. Messages are sent to users at that location by first entering the node address number and then entering the recipient’s mailbox number at the far end. Each node can be programmed to contain the names, name recordings and mailbox numbers of the subscribers on the far end system to be used for directory lookup and name verification.
Feature Name: Name Verification
Dependencies: Networking Module, Digital Networking, VPIM
Feature Description: CallXpress supports name verification when addressing network messages. The
remote subscribers' names may be broadcast from the other systems on the network, may be uploaded using a network backup and restore application or can be recorded on each system manually. Once these names are present, when a user goes to address a message to a remote user using networking, after they enter the recipient's mailbox number, the system will verify the address using the recorded name for name verification:
"This message will be sent to [subscriber's name]".