Contents
This section contains information on the following topics: “Feature description” (page 149)
“Operating parameters” (page 151) “Feature interactions” (page 151) “Feature packaging” (page 151) “Feature implementation” (page 151) “Feature operation” (page 152)
Feature description
This enhancement to the Slow Answer Recall feature changes how the recall is treated once presented to the attendant console. This enhancement applies to Integrated Services Digital Network (ISDN) and standalone environments.
If an incoming call extended by the attendant to a telephone is not
answered after a preprogrammed time period, it is recalled to the attendant console. The call type may be indicated by an Incoming Call Indicator (ICI) key programmed to flash for recalls. The target telephone will continue to ring after the call is presented to the attendant. The target telephone can answer the call before the attendant does, in which case the call is cleared from the attendant console and the incoming call and target telephone will be connected.
If the attendant answers the recall before the target telephone, a speech connection is established between the calling party on the source (SRC) side of the console. The target telephone continues to ring while still being connected to the destination (DEST) side of the console. This feature only affects the operation after the attendant has answered the recall.
queue and appears on the console. The target telephone will continue to ring while the recall is queued and presented on the console, but is unanswered. When the attendant answers the recall, by pressing the appropriate Loop key or the Recall ICI key, the target telephone will be disconnected as soon as the attendant console answers the Slow Answer Recall.
In a ISDN environment, the feature works in a similar way regardless of the location of the called party (on the same node as the attendant or on a remote node), and if Network Attendant Service (NAS) routing is involved in the call or not.
Call Waiting Recalls and Camp-on Recalls
This enhancement adds Call Waiting Recall and Camp-on Recall functionality to Slow Answer Recall. This enhancement applies within standalone and networking environments.
Call Waiting Recall
Within a standalone environment, if an incoming call extended by the attendant or a telephone (equipped with the Multi-Party Operations feature) to a busy station (equipped with Call Waiting) is not answered within a customer-defined period of time, it is recalled to the attendant. The recall is presented to the attendant or placed in the attendant queue. Camp-on Recall
An incoming call is extended by the attendant or a telephone (equipped with the Station Camp-on feature) to a busy station that is not equipped with Call Waiting. The attendant or telephone Camp-on the call to the target telephone. If the call is not answered within a customer-defined period of time, it is recalled to the attendant. The call is presented to the attendant or placed in the attendant queue. Until the attendant answers the call, the call remains camped-on to the target telephone and can still be answered. If the attendant answers the recall by pressing the appropriate loop key or the Recall key, the target telephone is disconnected and can no longer answer the call. The target telephone must be redialed to extend the call.
Within a network environment, the Call Waiting Recall and Camp-on Waiting Recall enhancements must be configured at a node. Both the Call Waiting Recall and Camp-on Waiting Recall enhancements operate in the same way as in the stand-alone case. The location of the calling and called party and the attendant have no affect on the call processing.
a node. In this case, NAS takes precedence over the Call Waiting Recall and Camp-on Waiting Recall Enhancements, in that the target telephone is disconnected from the call due to time-out and not to the attendant pressing the loop key or Recall key.
Operating parameters
The same as for Slow Answer Recall.
Feature interactions
Attendant Recall with Splitting, Multi-Party Operations , Secrecy Enhancement
The Call Waiting Recall and Camp-on Waiting Recall enhancements take precedence over Attendant Recall Splitting (ATS), Secrecy (SYA), Enhanced Secrecy (EHS), and Multiple Party Operations.
Call Waiting Recall, Camp-on Waiting Recall
The Call Waiting Recall and Camp-on Waiting Recall enhancements are compatible with Station Camp-on (STCA).
A forced Camp-on override recall occurs to the attendant. If the Call Waiting Recall and Camp-on Waiting Recall enhancements are equipped, the destination is automatically disconnected when the attendant answers. If the Call Waiting Recall and Camp-on Waiting Recall enhancements are not equipped, and the attendant answers the recall at the same time that the destination answers, a conference is established between the attendant, source, and destination.
Intercept Computer Dial from Directory
If the attendant extends an SRC party to a DEST party on the local node, but slow answer recall occurs since the DEST does not answer, it is possible to dial a new DN from the ICP (the DEST is disconnected when the attendant answers).
Feature packaging
This feature requires International Supplementary Features (SUPP) package 131.
Feature implementation
Table 29LD 15 - Enable Slow Answer Recall Enhancement for the customer.
Prompt Response Description
REQ: NEW CHG Add, or change.
LD 15 - Enable Slow Answer Recall Enhancement for the customer. (cont’d.)
Prompt Response Description
...
- OPT (SLD) SLA Slow Answer Recall Enhancement (denied) allowed.
Feature operation
Slow Answer Recall Enhancement
When a Slow Answer Recall occurs the call is placed in the attendant queue and appears on the console. The target telephone will continue to ring while the recall is queued and presented on the console but unanswered. When the attendant answers the recall, by pressing the appropriate Loop key or the Recall ICI key, the target telephone will be disconnected as soon as the attendant console answers the Slow Answer Recall.
Call Waiting Recall
Until the attendant answers the call, it remains waiting on the target telephone, and can still be answered. If the attendant answers the recall by pressing the appropriate Loop key or the Recall key, the target telephone is disconnected and can no longer answer the call – the target telephone will have to be redialed to extend the call.
Camp-on Recall
Until the attendant answers the call, the call remains camped-on to the target telephone, and can still be answered. If the attendant answers the recall by pressing the appropriate Loop key or the Recall key, the target telephone is disconnected and can no longer answer the call; the target telephone will have to be redialed to extend the call.