Contents
This section contains information on the following topics: “Feature description” (page 127)
“Operating parameters” (page 128) “Feature interactions” (page 128) “Feature packaging” (page 129) “Feature implementation” (page 129) “Feature operation” (page 130)
Feature description
This feature allows a Camp-On call to recall to the attendant instead of ringing the called party when the called party becomes available. The called party can originate calls but cannot receive any other calls. Other incoming calls to this DN will receive a busy indication. If the called party originates another call when the attendant attempts to present the Camp-On call, the attendant receives busy tone and can initiate Camp On again or release the call.
When an attendant extends a call to a desired party that is busy, the attendant can activate Semi-automatic Camp-On by pressing the Semi-automatic Camp-On (SACP) key. This causes the call to be camped-on to the desired party, and recalled to the attendant when the desired party becomes idle, rather than rung through to the desired party. Recall to Same Attendant must be allowed, otherwise the recall is
routed to the first available attendant. The attendant display shows the calling-party DN and the party to which the call is camped-on. If the attendant, or all attendants in a multiple-console environment, are busy then the recall is placed in the attendant queue.
The desired party, however, is still able to make calls. After receiving the recall, the attendant can ring the desired party by pressing the SACP key. The attendant may release the call while it is ringing, or hold the call until it is answered. If the desired party has made another call while the attendant tries to present the recall, the attendant may Camp-On the recall to the desired party by pressing the SACP key.
Operating parameters
The same operating parameters apply as for Camp-On.
Semi-automatic Camp-On is mutually exclusive with the Call Waiting feature. Thus, attendant consoles configured with Semi-automatic Camp-On will not work if Call Waiting has been defined.
Semi-automatic Camp-On can be configured for individual or all Camp-On occurrences.
Semi-automatic Camp-On is not available with Network Attendant Service. If the attendant tries to apply Semi-automatic Camp-On to a station at a remote node, the SACP lamp flashes to indicate that Semi-automatic Camp-On is not allowed. The attendant has to press the SACP key again to deactivate the feature, and be allowed to activate it under normal operation.
Semi-automatic Camp-On is not supported during Night Service or Enhanced Night Service. Calls that were camped-on by Semi-automatic Camp-On during normal hours ring through to the desired party, when idle, and do not recall to the attendant.
Feature interactions
Attendant Blocking of Directory Number
The Attendant Blocking of DN feature uses the SACP key to activate a blocking attempt, but the Attendant Blocking of DN feature is only valid on the source side of the attendant console. The Semi-automatic Camp-on feature is only valid on the destination side of the attendant console. To have the Attendant Blocking of DN feature available and not the Semi-automatic Camp-on feature, a new response to the SACP prompt has been introduced in LD 15. Prompt SACP = NO means the Semi-automatic Camp-on feature is not available even if the SACP package is equipped and an SACP key exists on the attendant console. To have the Semi-automatic Camp-on feature available the SACP prompt
The attendant can Break-In to an established call and apply
Semi-automatic Camp-On to the desired party. The attendant may press the SACP key before or after the Break-In.
Call Forward/Hunt Override Via Flexible Feature Code
Semi-Automatic Camp-On can be used even if the Call Forward/Hunt Override Via FFC feature is activated. When encountering a busy telephone, it is possible to activate SACP, if it is applicable. Incoming calls during recall
During Semi-automatic Camp-On, when the desired party becomes idle and the camp-on is recalled to the attendant, the desired party appears busy to incoming calls. The DN of the desired party is displayed as busy on the Busy Lamp/Enhanced Busy Lamp display.
Periodic Camp-On Tone
Periodic Camp-On Tone stops when the camped-on call is recalled to the attendant.
Secrecy and Enhanced Secrecy
Secrecy and Enhanced Secrecy apply to Semi-automatic Camp-On recalls, with splitting taking place when the attendant answers the recall. Source Included when Attendant Dials
The source remains included while the attendant dials the destination.
Feature packaging
This feature requires Semi-automatic Camp-On (SACP) package 181.
Feature implementation
Task summary listThe following is a summary of the tasks in this section:
1. Table 21 "LD 15 " (page 129)
Configure Semi-automatic Camp-On for the customer.
2. Table 22 "LD 12" (page 130)
Configure an SACP key on the attendant console. Table 21
LD 15
Prompt Response Description
REQ: NEW CHG New, or change.
LD 15 (cont’d.)
Prompt Response Description
...
RTSA RSAA Recall To Same Attendant Allowed.
SACP
(NO) SNGL ALL
Semi-automatic Camp-On.
Semi-automatic Camp-On not allowed.
Enable Semi-automatic Camp-On on a per-call basis. Enable Semi-automatic Camp-On for all occurrences. SACP keys must be defined on all attendant consoles which are to make use of the feature.
Table 22 LD 12
Prompt Response Description
REQ CHG Change
TYPE 2250 Attendant console type
TN Terminal number
l s c u Format for Large System and CS 1000E system,
where l = loop, s = shelf, c = card, u = unit.
c u Format for Small System and Media Gateway 1000B where c =
card and u = unit. ...
KEY xx SACP Key Number, Semi-automatic Camp-On
Feature operation
When an attendant extends a call to a desired party who is busy, the attendant can activate Semi-automatic Camp-On as follows:
•
Press the SACP on the attendant console. The call is camped on the desired party.•
The display on the attendant console shows the calling party’s DN, and the party to which the call is camped on (the desired party).•
The desired party becomes idle. The call is recalled to the attendant.•
To ring the desired party after receiving the recall, press the SACP on the attendant console again.When any station extends an external call, recall timing will be initiated if the call is camped on to a busy station.
The recall timing will start from the moment that the extending station releases the call. The value of the recall timer is configured by the prompt RTIM in the Customer Data Block (LD 15).
At the recall, the camped on call will be routed to the attendant. If the attendant is in Night Service, Night treatment is given; if NAS routing is active, the call will be routed according to the NAS configuration. Standalone case
When the recall to the attendant occurs, the Camp-On is canceled. If the attendant is busy during the recall, the recall will be queued.
Network case
When the recall occurs and the attendant has answered the recall, the call will still be camped on to the desired party. If during the recall the attendant is busy, the recall will be queued.