A.1 Workstation
A.1.1 How to Start Sun Workstation from CD-ROM (Sun/Solaris)
1) Power on the workstation. When the startup screen appears, key in the
<Stop+A> key combination. The prompt "OK" then appears.
2) Put the Solaris installation CD-ROM into the CD-ROM drive, key in the command
"boot cdrom" and press <Enter>. The workstation then starts from the CD-ROM.
A.1.2 Sun Workstation Abnormally Shut Down (Sun/Solaris)
Always take the correct procedure to shut down your workstation. Incorrect operations, such as directly switching off, or power failure may damage the file system.
If there is a power failure, it is necessary to restore the operating system and database to maintain the normal functioning of the entire system. While re-booting, the system will automatically check and restore the file system. Now, use the fsck command to manually check the file system. Log in as a root user and execute the following commands.
1) Execute the fsck -y command to check the file system Input the following command in the terminal window:
# fsck -y
The system begins to correct the errors in the file system until the completion of the correction.
A.1.3 How to Set IP Address of Sun Workstation (Sun/Solaris)
Two methods are available:
Method 1: Enter the NIC IP address of the Sun workstation correctly in the "Configure Network" option while installing the operating system.
Method 2: Set the IP address by modifying the corresponding file.
1) Open the "/etc/hosts" file and change the IP address corresponding to the host name.
User Manual
HUAWEI iManager N2000 Fixed Network Integrated Management System Appendix A FAQ 2) Open the "/etc/netmasks" file and change the network mask corresponding to the
host. If the corresponding item is unavailable, add "host IP network mask", like
"10.110.1.1 255.255.0.0".
3) Restart the workstation.
A.1.4 How to Change Host Name of Sun Workstation (Sun/Solaris)
Changing host name of the Sun workstation involves changing the following three files:
z /etc/hostname.hme0
z /etc/hosts
z /etc/nodename
Change the host name of the three files to the desired one Restart the workstation to validate your change.
A.1.5 Failed to Connect PC to Sun Workstation through Direct-connect Cable (Sun/Solaris)
Direct-connecting Sun workstation to some network devices may fail due to mismatch.
In this case, do not use the direct-connect cables. Add a hub and use ordinary network cables to connect the related devices.
A.1.6 Keyboard No Response for Sun Workstation (Sun/Solaris)
This problem may occur when you click <Stop> on the left part of the keyboard. In this case, click it again.
A.1.7 How to Configure Maximum Terminals for Sun Workstation (Sun/Solaris)?
Add the following settings to the "/etc/system" file:
set npty=100 set pt_cnt=100
Restart the NMS workstation to validate your settings.
A.1.8 How to Use CD-ROM Drive (Sun/Solaris)
z If an external CD-ROM driver is installed, connect SCSI cables, power on the CD-ROM driver and then the workstation. Then the system can detect it automatically and install it to the "/cdrom" directory.
z If a CD-ROM is put in the CD-ROM driver, use the corresponding command to open the CD-ROM drive. First make sure the CD-ROM is not in use, exit the directory where the CD-ROM is located, and then run the following command as a superuser:
# eject
z Then the CD-ROM driver is opened. Extract the CD-ROM.
z If the prompt "Device busy" appears and the CD-ROM is not ejected, run the following command as a superuser:
# /etc/rc2.d/S92volmgt stop
z Then press the eject button on the front panel of the CD-ROM drive, extract the CD-ROM. The CD-ROM drive is not running now. To run the CD-ROM driver, run this command:
# /etc/rc2.d/S92volmgt start
z To run or start the system from CD-ROM, put the boot CD-ROM into the CD-ROM drive. When the prompt "OK" appears on the workstation, enter:
OK boot cdrom
z Then the system is started from the CD-ROM.
z Enter the following command at the "OK" prompt:
OK probe-scsi
z This is to check if SCSI devices (usually CD-ROM) are well connected to the workstation.
A.1.9 How to Use Tape Drive (Sun/Solaris)
The command "tar" is usually used to operate tape drive. Assume the tape drive is well connected and the device No. is /dev/rmt/0. The general operations include:
z Backing up a directory or a file to a tape (the original contents are corrupted, starting from the tape header):
tar cvf /dev/rmt/0 <directory name or filename>
z Adding a directory or a file to an existing non-empty tape (the new contents are appended to the original contents):
tar rvf /dev/rmt/0 <directory name or filename>
z Viewing the contents of a tape:
tar tvf /dev/rmt/0
z Extracting a directory or a file from a tape:
User Manual
HUAWEI iManager N2000 Fixed Network Integrated Management System Appendix A FAQ
tar xvf /dev/rmt/0 <directory name or filename>
A.1.10 Failed to Log in to the System as a Root User While Using FTP (Sun/Solaris)
For the sake of security, FTP service is unavailable to the root user by default after Solaris 8 is installed. To use FTP as a root user, follow this procedure:
Log in as a root user, edit the “/etc/ftpusers” file, comment out the root user line, save the setting, and then log out. Then you can log in as a root user by using FTP.
We recommend that you undo the comment operation after use of the FTP service.
A.1.11 Can’t Use Services Such as Telnet After the NMS is Installed
For the sake of security, when iManager N2000 is installed on Solaris OS, services such as telnet, FTP, finger, and so on, are disabled.
To use these services, follow this procedure:
#cd /etc/inet
#cp inetd.conf inet.conf.bak
#cp inetd.conf.021204.034801.bak inetd.conf
Where the file name "inetd.conf.021204.034801.bak” varies with the date on which the NMS is installed.
View the process used to enable the service and make the process to re-read the file.
#ps -ef | grep inet
root 144 1 0 12 04 ? 0:00 /usr/sbin/inetd -s
#kill -HUP 144
Now, you can use the corresponding services. After use, follow this procedure to disable the services:
#cp inet.conf.bak inetd.conf
#kill -HUP 144
A.1.12 File Size Changed When FTP is Used to Send Files
transmission mode is ASCII. In this case, before sending the files, use the command
“bin” to change the transmission mode to binary format.
A.1.13 Execution Authority of Files is Lost When FTP is Used to Send Files
If the execution authority of Setup is lost when the Setup is copied to a hard disk through FTP program, change the authority of the file. Take the installation script of the NMS as an example, run this command:
# chmod +x setup.sh
If the system prompts that the authority of another file is lost, change it in the same way.
A.2 Database
A.2.1 How to Change the Password of "sa" (Sun/Solaris/Sybase)?
"sa" is the user name of the Sybase system administrator. After the Sybase database is installed, the password of "sa" is null by default. Please follow these steps to set or change the password to "abc123", for example.
$ isql -Usa –P
1> sp_password null, abc123 2> go
The password is set correctly.
(return status=0) 1>quit
The password of "sa" cannot be changed back to null after setting. Please remember the new password.
A.2.2 How to Set the sa Password (Windows/SQL Server 2000)
If you have not set the sa password during the installation of SQL Server 2000, you can set it through the following methods after installation.
Method 1:
Select [Program/Microsoft SQL Server/Enterprise Manager] from the [Start] menu to pop up "SQL Server Enterprise Manager" window. Unfold the directory tree on the left and locate the security node. Click "Login" and double click "sa" on the right of the window. Set password in the pop-up "SQL Server Login Properties" dialog box.
User Manual
HUAWEI iManager N2000 Fixed Network Integrated Management System Appendix A FAQ
Method 2:
Modify the password through "isql" application. It is just the same as the operations for Sybase. Please refer to How to Change the Password of "sa" (Sun/Solaris/Sybase)?
A.2.3 Sun Workstation Abnormally Shut Down (Sun/Solaris/Sybase)
Use the fsck command to manually check the file system. Log in as a root user and execute the following commands.
1) Execute the fsck -y command to check the file system Input the following command in the terminal window:
# fsck -y
The system begins to correct the errors in the file system until the completion of the correction.
2) If the Sybase database does not start, delete the
"/opt/sybase/N2000DBServer.krg" file (Herein, the N2000DBServer is a Database Server name, which is set while installing Sybase). Then execute the /usr/sbin/shutdown -y -g0 -i6 command to restart the WS.
A.2.4 Unable to Start Sybase(Sun/Solaris/Sybase)
Check the shared memory in the "/etc/system" file for the following contents (usually at the end of this file):
set shmsys:shminfo_shmmax = 131072000
Herein, "131072000" is calculated with the following formula based on the memory of 128M.
Y=X*1024*1000 (where X is the physical memory, measured in MB).
If the set shared memory is lower than the value that is calculated based on the physical memory, the Sybase will fail to be started. Calculate the shared memory on the basis of the physical memory, set it again, and then restart the OS.
A.3 NMS
A.3.1 No Response from Left Mouse Button
The left mouse button may give no response after the following operations:
2) Hold on these two buttons and move the cursor to another area. Release the buttons simultaneously.
3) Move the cursor out of the popup menu area, click and see whether the left button (selection operation) still functions.
I. Solution
Right click, and then left mouse button will become normal. Do not click the left mouse button and the right mouse button at the same time.
A.3.2 Some NMS Functions Abnormal Due to OS Time Changed
In case of any change to the operating system time of the NMS Server while the NMS is running, some NMS functions based on timer (operation log auto dumping, for example) might be abnormal.
I. Solution
Shut down the NMS and databases and restart the NMS Server.
Please set accurately the system time while installing the OS. Do not change system time of the NMS Server when the NMS is running. If you really need to do so, first exit the NMS, change the system time, and then restart.
A.3.3 Alarm Window Display Abnormal Due to Alarm Panel Closed
After adjusting the real-time alarm window to show both unacknowledged alarm pane and acknowledged alarm pane, open and then close the alarm panel. Then the acknowledged alarm pane maybe restores the original size.
I. Solution
Drag to resize the acknowledged alarm pane.
A.3.4 Installation Interface No Response (Windows)
Sometimes the installation interface may stop refreshing (becomes blank, for example) while installing the NMS under Windows.
I. Solution
While installing the NMS under Windows 2000 Server, the installation is started with a
".bat" file, and a DOS window pops up. Do not click in the DOS window. Otherwise the above problem may occur.
User Manual
HUAWEI iManager N2000 Fixed Network Integrated Management System Appendix A FAQ If it happens, please switch to the DOS window and press <Enter>. The installation will continue.
A.3.5 Shortcut No Response
There are shortcuts for some right-click menu items, but it may be no response when you click the shortcut key.
I. Solution
At present, the function is still not supported by Java Development Kit (JDK). It is suggested using mouse click to select in the right-click menu instead of clicking the shortcut key.
A.3.6 Help Window No Response
This problem may occur when doing following operations:
1) Select [Help/Topic] to access the online help.
2) Perform some operations on iManager N2000, and switch to the opened help window during the operations. In this case, the help window may be no response.
For example, open the "Create Current Alarm Querying Profile" dialog box, then switch to the help window, you will find that you cannot operate on the help window.
II. Solution
Finish the operation. For example, close all the opened dialog boxes. The help window will recover normal.
To browse help during the operations, please press <F1> to access the online help.
A.3.7 Topology Display Abnormal
The problem may occur when you open a dialog box then draw the roll bar in the topology window. Because there are many topological objects in the topology, the status refreshing may delay.
I. Solution
Switch to other window then return. The topological view will be displayed normally.
I. Solution
Select [Fault/Audio&Visual/Stop Alarm Box Sound] to stop the current alarm sound.
But when a new alarm occurs, the alarm sound will ring again.
To stop all the alarm sounds, you can select {Fault/Fault Setting/Local Property] to pop up "Local Property" dialog box. Click "Audio&Visual Setting" tab, uncheck the audio alarms of all the severities. This is not recommended in case that some faults maybe ignored.
A.3.9 How to View Text Completely
In some text boxes that cannot be edited, the long text may be not shown completely.
How to view the text completely?
I. Solution
Click the mouse on the text, there is no cursor icon. But you can click and drag to view the covered text.
A.3.10 Abnormality Occurs When Selecting Multiple Records in Table
In the window of displaying information table, drag your mouse to select multiple records continuously. Some records in the middle may not be selected.
I. Solution
Drag slowly and do not select too many records at one time.
A.3.11 Failed to Restore Database
Use the database backup tool to restore the database from the backup but the operation failed.
I. Solution
Please shut down SQL Server Enterprise Manager before the restoration.
A.3.12 "Admin" Fails to Log in
In the “Login“ dialog box, enter "admin" and "Admin" to log in. For Windows version, both "admin" and "Admin" can log in. For Solaris version, the user "Admin" does not exist, so it cannot log in.
User Manual
HUAWEI iManager N2000 Fixed Network Integrated Management System Appendix A FAQ
I. Solution
In Windows system , user names are case insensitive, so "admin" and "Admin"
indicate the same user. In Solaris system, user names are case sensitive, so "admin"
and "Admin" indicate two different users, and only "admin" can log in.
A.3.13 Device Name Overlap
In the topological view, if the device names are short, they will not overlap after auto layout. If they are very long, they might overlap after auto layout.
I. Solution
Drag the icon with the long device name to a free place until they device names do not overlap.