Appendix A: survey questions

1. If I would be able to use Google Home, I would do it. 2. I am willing to use Google Home in the near future.

3. Once I have use Google Home, I expect to recommend Google Home to others. 4. Once I have used Google Home, I expect to look forward to new updates. Customer attitude

1. I describe my feelings towards using Google Home as positive. 2. I describe my feelings towards using Google Home as pleasant.

3. Once I have used Google Home, I believe to be satisfied with how the product performs. 4. I expect that using Google Home is a satisfying experience.

5. Overall, I expect to be satisfied regarding the use of Google Home. Perceived usefulness

1. I expect that using Google Home would enable me to do my daily tasks more effectively. 2. I expect that using Google Home would make my life easier.

3. I expect that using Google Home would significantly increase the quality of my life. 4. I expect that using Google Home would significantly increase my personal performance. Perceived ease of use

1. I expect that learning how to use Google Home is easy for me.

2. I expect that how I have to use Google Home is clear and understandable. 3. I expect that using Google Home is easy.

Customer trust

1. I perceive Google Home as honest. 2. I perceive Google Home as reliable.

3. I expect that Google Home acts with good intentions.

4. I expect that Google Home would hold my interest on top of their self-interest. Customer commitment

1. Using Google Home is something that I expect to be committed to.

2. I expect to be willing to invest time and energy in Google Home so it can help me better. 3. I expect to be willing to invest personal data in Google Home so it can help me better. 4. The interaction that I expect to have with Google Home is something that I like. Product performance

1. I perceive Google Home as a capable technology for making my life more comfortable. 2. I perceive Google Home as a capable technology for making my life more fun.

3. I perceive Google Home as a capable technology for making my life more efficient. 4. I perceive Google Home as a capable technology for securing my home environment.

5. I perceive Google Home as a capable technology for making my home environment more sustainable.

Use of personal data

1. I expect to trust Google Home with my personal data. 2. I expect that Google Home will misuse my personal data.

3. I expect that Google Home uses my personal data for my own benefits. 4. I expect that Google Home uses my personal data for Google’s benefits. Personalization

1. I expect that Google Home personalizes its functionality based on how I use it. 2. I expect that Google Home personalizes its interaction based on how I use it. 3. I expect that Google Home gives me the feeling that it is customized for my needs. Human-like interaction

1. I expect that Google Home understands me.

2. I expect that Google Home can give immediate feedback.

3. I expect that communicating with Google Home feels more human-like than other devices. 4. I expect that Google Home can become to feel as a friend for me.

Facilitating condition (costs)

1. I find Google Home an expensive technology. 2. I would not buy Google Home due to its price. Facilitating condition (connection)

1. I expect the internet network in my home decent enough to be able to use Google Home. 2. I expect the connection of Google Home with other devices to be secure.

3. I expect the connection of Google Home with other devices to be reliable.

4. I expect that there are enough devices by which Google Home can be connected. Autonomy

1. I expect Google Home to be able to make decisions without my approval.

2. I expect Google Home to be able to save and share relevant personal data without my knowledge.

3. I expect Google Home to be able to manage my home environment without my control. 4. I expect Google Home to be able to work autonomously.

5. I expect Google Home imposes me to use other Google products, such as Gmail, Google Calendar, Google Drive, and Chromecast.

Social influence

1. I expect that people and media which are important to me would recommend using Google Home.

2. I expect that people and media which are important to me would find using Google Home beneficial.

3. I expect that people and media which are important to me would find using Google Home a good idea.

4. I expect that people and media which are important to me would find Google Home a trustworthy technology.

Level of innovativeness

1. I care about innovative technology.

2. I find the innovativeness of technology more important that its price. 3. I like to use innovative technology before the majority uses it.

4. I perceive myself as an early adopter regarding the use of innovative technology. Attitude towards Google

1. My attitude towards Google is positive. 2. My experience with Google is delightful. 3. I perceive Google as honest.

4. I perceive Google as reliable. 5. I perceive Google as professional. Personal information

1. What is your gender? 2. What is your age?

3. What is your educational level? 4. How many people are you living with? 5. In what type of house are you living?